BEST WESTERN PLUS Carlton Plaza Hotel

Hotels
•
Best Western Plus
8.6 (1614 reviews)
642 Johnson Street , Victoria , ca
+12503885513

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent service by staff
Great central location
Good value for money
Comfortable beds
Cons:
Noise from nightlife
Not enough elevators
Parking difficulties

Categories

Cleanliness
8.13
Positive mentions of cleanliness, although some complained about the small room sizes.
Service
9.1
Silvia, the receptionist, provided exceptional service. Staff were always friendly and helpful.
Location
8.84
Central location with good access, but heavy traffic and local issues noted.
Room Quality
8.09
Some complaints about room size and comfort, particularly small beds.
Amenities
8.42
No complaints overall, but some minor issues noted with amenities like the coffee maker.
Value for Money
8.88
Overall good value for location and service. Positive sentiment on pricing.
Food and Beverage
8.63
Great breakfast options and overall food quality received positive feedback.
Overall Experience
8.7
Guests expressed satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:19

Property Description

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel

Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.

Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.

Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.

Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

Important information:

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 20 per day.

Location

Guest Reviews

8.6
Based on 1614 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.84
Room Quality: 8.09
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 8.63
Overall Experience: 8.7
H
Heidi • couple • ch
9
Pros:

Good location, nice big room

2026-07-04 • via Nuitee
A
aman • family_with_children • ca
9
2026-07-04 • via Nuitee
S
Scott • family_with_children • us
8
2026-06-30 • via Nuitee
J
Juditn • couple • us
10
The Best Western was an amazing, centrally located hotel to spend our 30th anniversary !
Pros:

The location was fantastic! We could walk everywhere and the staff was very helpful . It was clean all the time .

Cons:

I wish there was coffee in the morning in the lobby so people could just grab coffee instead of making it on their rooms . Also - ice water in the lobby so people can grab some as they go in and out .

2026-06-28 • via Nuitee
M
My • family_with_children • us
8
2026-06-27 • via Nuitee
O
Oghogho Linda • extended_group • ca
10
Lovely and beautiful
Pros:

The hotel is clean and and the staffs are so friendly and welcoming,nice location.

Cons:

Everything,the bathroom is neat and the bed very comfortable

2026-06-27 • via Nuitee
T
Tamara • couple • us
10
We had a great time in Victoria and would recommend this hotel!
Pros:

There was an EV charger on the corner. Staff was very friendly and gave good recommendations for food and drink!

Cons:

Parking was a little limited, but could have paid for valet.

2026-06-22 • via Nuitee
J
John • couple • gb
1
Shit
Pros:

The bed

Cons:

The price, $350 a night, surrounded by drug addicts, next to a night club, booming out every night, no cleaners, left without tea, when we asked why, we were told that we should have been told when we checked in! Never again, second shit hotel through Booking.com and no bloody responsibility or refund!

2026-06-22 • via Nuitee
T
Tomasz • solo_traveller • nl
9
Very good!
2026-06-21 • via Nuitee
J
John • solo_traveller • ca
8
2026-06-21 • via Nuitee
H
huangfu • family_with_children • ca
5
Pros:

楼下有个酒吧，半夜吵的睡不着觉。我们订房时想要老人的房间安静点，但实际上，酒店给了我们2楼两个房间，一个房间楼下酒吧很吵；另一个房间空调非常吵。总之很吵。

2026-06-19 • via Nuitee
J
Jackie • extended_group • ca
9
We really enjoyed our stay as it was very spacious, comfortable and close to everything.
Pros:

The Gym opened at 5:00 a.m. and there were water refill stations at the gym and on our floor. The room was spacious and having a kitchenette was very convenient. It was walking distance to everything.

2026-06-18 • via Nuitee
D
daoxay • extended_group • la
9
2026-06-17 • via Nuitee
C
Christopher • couple • us
8
Great location near downtown near Chinatown, shopping, and restaurants
Pros:

We liked the layout of the room as well as the view from the widows. We weren't expecting the kitchen in the room. We didn't end up needing it, but it was definitely a plus to have.

Cons:

The towels in the bathroom were quite small. Understand this is industry standard but would have appreciated larger ones. Also, at night we were able to hear/feel the music from the night club up on the 5th floor which slightly interfered with sleep. Imagine this would have been worse on lower floors.

2026-06-12 • via Nuitee
M
Michele • family_with_children • ca
8
Overall a good experience.
Pros:

Very clean.

Cons:

There was no restaurant.

2026-06-11 • via Nuitee
A
Andrea • couple • ca
8
2026-06-08 • via Nuitee
S
Sarkot • solo_traveller • ca
10
Cons:

No parking have to pay for parking

2026-06-03 • via Nuitee
J
Joanna • couple • ca
7
Pros:

The location was good

Cons:

I stepped on something sharp in the room. The lights above the bed were all burnt out. It looked very tacky and dirty.

2026-06-02 • via Nuitee
R
ROXANA • extended_group • mx
8
2026-06-02 • via Nuitee
A
Andre • couple • ca
7
Cheapest hotel available last minute in Victoria.
Pros:

Convenient location, handy valet parking and friendly, helpful staff.

Cons:

The room had a stale smell to it and the area is busy with loud traffic on a Friday night.

2026-06-01 • via Nuitee