BEST WESTERN PLUS Carlton Plaza Hotel

Hotels
•
Best Western Plus
8.6 (1676 reviews)
642 Johnson Street , Victoria , CA
+1 250-388-5513

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent service by staff
Great central location
Good value for money
Comfortable beds
Cons:
Noise from nightlife
Not enough elevators
Parking difficulties

Categories

Cleanliness
8.13
Positive mentions of cleanliness, although some complained about the small room sizes.
Service
9.1
Silvia, the receptionist, provided exceptional service. Staff were always friendly and helpful.
Location
8.84
Central location with good access, but heavy traffic and local issues noted.
Room Quality
8.09
Some complaints about room size and comfort, particularly small beds.
Amenities
8.42
No complaints overall, but some minor issues noted with amenities like the coffee maker.
Value for Money
8.88
Overall good value for location and service. Positive sentiment on pricing.
Food and Beverage
8.63
Great breakfast options and overall food quality received positive feedback.
Overall Experience
8.7
Guests expressed satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:19

Property Description

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel

Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.

Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.

Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.

Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

Important information:

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Location

Guest Reviews

8.6
Based on 1676 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.84
Room Quality: 8.09
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 8.63
Overall Experience: 8.7
S
Sylvie • couple • ca
8
2026-09-12 • via Nuitee
M
Maria de Lourdes • solo_traveller • mx
9
Pros:

Requiero por favor la devolución de mi deposito de garantia que retienen al entrar al hotel. No me lo han reembolsado.

2026-09-08 • via Nuitee
W
Wen Shou • solo_traveller • ca
9
2026-09-08 • via Nuitee
F
f • family_with_children • ca
9
Good location, family-friendly
Pros:

The location is great, a walking distance from all main Victoria sites. The kitchen was well equiped, check out Le Croissant Chaud just round the corner for croissants in the morning. There's a free hot chocolate machine in the lobby afternoons which the kids loved. The staff are helpful and the room is clean.

2026-09-07 • via Nuitee
C
Carolyn • family_with_children • ca
8
Pros:

Excellent location. Very helpful front desk staff.

Cons:

We stayed on the second floor and the night club downstairs had booming bass until the wee hours of the morning. Not sure I would stay in the hotel again on a Saturday night.

2026-09-07 • via Nuitee
J
Jesús-Joaquim • solo_traveller • es
10
Bona estada
Pros:

Localització. Neteja. Personal amable.

Cons:

N/A

2026-09-06 • via Nuitee
P
Prestwich • couple • ca
8
2026-09-06 • via Nuitee
A
Anne • couple • gb
10
We had a very good time
Pros:

Very central

Cons:

Nothing

2026-09-06 • via Nuitee
M
Marisa • family_with_children • ca
8
Pros:

Great central location and clean

Cons:

Beds aren’t as comfortable as other Best Westerns.

2026-09-04 • via Nuitee
E
ELIAD • couple • il
10
חוויה מושלמת
Pros:

מיקום נהדר, שירות נהדר, חדר נהדר

2026-09-03 • via Nuitee
J
John Frimie Austin • couple • ca
7
2026-09-03 • via Nuitee
T
Thomas • couple • de
7
Preiswertes ordentliches Hotel in guter zentraler Lage
Pros:

Super freundliche und hilfsbereite Mitarbeiter

Cons:

Zimmer war laut neben lautem Lift und keine Schallschutzfenster, viel Lärm dadurch von draußen

2026-09-02 • via Nuitee
知子 • extended_group • jp
9
2026-08-31 • via Nuitee
C
Coleen • extended_group • ca
10
2026-08-31 • via Nuitee
E
Eileen • couple • us
7
2026-08-30 • via Nuitee
P
Philipp • solo_traveller • de
9
2026-08-28 • via Nuitee
N
Natasa • solo_traveller • de
8
Ok
Pros:

Lage war gut, Zimmer ok, Autohandling unkompliziert

Cons:

Betten etwas schmal, einige Junkies unterwegs

2026-08-27 • via Nuitee
G
Gunay • solo_traveller • az
5
High price not proving itself
Pros:

Location

Cons:

Housekeeping at extra price, price was expensive anyway

2026-08-26 • via Nuitee
P
Pichon • family_with_children • fr
8
2026-08-26 • via Nuitee
G
Gabriele • couple • de
10
2026-08-25 • via Nuitee