BEST WESTERN PLUS Carlton Plaza Hotel

Hotels
•
Best Western Plus
8.6 (1660 reviews)
642 Johnson Street , Victoria , ca
+1 250-388-5513

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent service by staff
Great central location
Good value for money
Comfortable beds
Cons:
Noise from nightlife
Not enough elevators
Parking difficulties

Categories

Cleanliness
8.13
Positive mentions of cleanliness, although some complained about the small room sizes.
Service
9.1
Silvia, the receptionist, provided exceptional service. Staff were always friendly and helpful.
Location
8.84
Central location with good access, but heavy traffic and local issues noted.
Room Quality
8.09
Some complaints about room size and comfort, particularly small beds.
Amenities
8.42
No complaints overall, but some minor issues noted with amenities like the coffee maker.
Value for Money
8.88
Overall good value for location and service. Positive sentiment on pricing.
Food and Beverage
8.63
Great breakfast options and overall food quality received positive feedback.
Overall Experience
8.7
Guests expressed satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:19

Property Description

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel

Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.

Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.

Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.

Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

Important information:

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Location

Guest Reviews

8.6
Based on 1660 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.84
Room Quality: 8.09
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 8.63
Overall Experience: 8.7
J
Joanna • extended_group • gb
8
2026-08-22 • via Nuitee
L
LUIZ • couple • br
8
2026-08-22 • via Nuitee
M
Marcel • extended_group • ch
5
Unangenehm
Pros:

Valet Parking Möglichkeit

Cons:

Zimmereinrichtung Bad war Katastrophe, laut und unangenehm!

2026-08-22 • via Nuitee
L
Lian • family_with_children • ca
10
A comfortable stay
Pros:

Great location and staff

2026-08-21 • via Nuitee
C
Connie • extended_group • us
9
Pros:

Excellent,helpful staff.

Cons:

Coffee in the room was horrible. Invest in better coffee!

2026-08-20 • via Nuitee
L
L. • couple • ch
8
2026-08-20 • via Nuitee
J
Jacques-armel • family_with_children • fr
9
2026-08-20 • via Nuitee
J
Johan Magnus Juel • couple • dk
9
2026-08-18 • via Nuitee
L
llies • solo_traveller • fr
10
Pros:

Bien situé. Personnel accueillant. Chambre grande, propre et bien équipée.

2026-08-17 • via Nuitee
V
Veronique • family_with_children • ca
8
2026-08-16 • via Nuitee
H
Harsh • couple • ca
10
Pros:

Really nice and clean property

2026-08-15 • via Nuitee
T
Thi Thu Huong • couple • vn
8
2026-08-13 • via Nuitee
R
Rob • family_with_children • ca
9
2026-08-12 • via Nuitee
M
Michael • family_with_children • us
10
2026-08-11 • via Nuitee
B
Bernice • couple • us
8
Very modern accommodations
Pros:

Clean, comfortable, friendly staff very helpful.

Cons:

Room was very small

2026-08-11 • via Nuitee
V
Victor • extended_group • nl
10
2026-08-11 • via Nuitee
F
FABIO ROBERTO HILARIO • family_with_children • br
10
Foi uma boa escolha!
Pros:

Gostamos muito! Boa localização, quarto espaçoso, camas confortáveis, limpeza adequada, recepção amistosa. Não tive do que reclamar.

2026-08-09 • via Nuitee
F
Frank • solo_traveller • it
10
è a metà dell'opera
Pros:

Innanzitutto la posizione davvero centrale vicino a tutto. Poi da subito siamo stati accolti dal personale in modo carino ed educato.
La canera aveva 2 letti uno king e uno queen size in due stanza più 2 tv e divano. C'era la cucina, un frigo grande e una macchinetta per te e caffé gratis. Solo il bagno per noi che eravamo in 5 era piuttosto piccolo.
Ma la.cosa importante che ci tengo a sottolineare è stata quando mi hanno consegnato l'auto dal parcheggio sporca di feci di gabbiano dappertutto....si sono subito scusati mi hanno ripreso l'auto, hanno provveduto a farla lavare a loro spese e mi hanmo dato una scatoletta con 6 cioccolatini per scusarsi.
Top.
Bravi bravi, bravi.
Dimenticavo nella zona reception c'è acqua refil free e macchinetta per il caffè.
Andate a Vicoria Island e andate a questo hotel....top.

Cons:

Solo il bagno in camera, un po' piccolo per 5 persone......aps

2026-08-09 • via Nuitee
M
Marie-Claude • extended_group • ca
9
Super séjour
Pros:

L’emplacement, le personnel super gentil et la propreté

2026-08-08 • via Nuitee
A
Andrea • solo_traveller • cr
10
2026-08-05 • via Nuitee