BEST WESTERN PLUS Carlton Plaza Hotel

Hotels
•
Best Western Plus
8.5 (1409 reviews)
642 Johnson Street , Victoria , CA
+1 250-388-5513

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location within walking distance of attractions
Friendly, helpful and responsive staff
Rooms frequently described as clean
Onsite restaurant (The Ruby) praised for food and service
Family-friendly touches (hot chocolate machine, kitchen in some units)
Reasonable breakfast options
Cons:
Noise issues (nightclub downstairs, loud lift, noisy A/C)
Some small or cramped rooms and occasional uncomfortable beds
Safety concerns / visible unhoused people in surrounding area mentioned by some
Perception of high price or extra fees (housekeeping, deposits)
Occasional poor in-room coffee
Isolated reports of poor room condition or bad bathroom fixtures

Categories

Cleanliness
8.2
Mostly reported as clean and well maintained in many reviews (rooms described as clean, 'really nice and clean'), though one reviewer called the hotel rundown which lowered the score slightly.
Service
9.7
Consistently praised across reviews: staff described as very helpful, friendly and responsive; multiple mentions of helpful front desk and attentive service warrant a high score.
Location
9.9
Repeatedly described as excellent/very central and a convenient walking distance to attractions, Inner Harbour and restaurants; a few notes about unhoused people nearby slightly tempered but overall strongly positive.
Room Quality
7.4
Mixed feedback: several mentions of small rooms, uncomfortable or narrow beds, noisy A/C and nightclub/lift noise in some rooms — these recurring room-related negatives reduce the score.
Amenities
8
Onsite offerings noted (The Ruby restaurant praised, free hot chocolate machine, kitchen in one unit) but occasional negatives (nightclub noise, poor in-room coffee) keep this moderate.
Value for Money
7.6
Mixed perceptions: some call it reasonably priced, others note it as expensive and mention extra charges (housekeeping fee), producing a below-target score.
Food and Beverage
8.7
Generally positive — The Ruby received strong praise for food and service; breakfast and onsite options appreciated, though isolated comments about poor in-room coffee lower this slightly.
Overall Experience
8.5
Overall sentiment is positive with many guests reporting very enjoyable or very good stays due to location and staff, balanced by noise and occasional room/price issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel

Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.

Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.

Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.

Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

Important information:

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Location

Guest Reviews

8.5
Based on 1409 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.9
Room Quality: 7.4
Amenities: 8
Value for Money: 7.6
Food and Beverage: 8.7
Overall Experience: 8.5
G
Guy • couple • ca
5
The hotel didn’t meet our expectations. We’d likely stay somewhere else next time.
Pros:

The beds were comfortable

Cons:

The hotel is becoming who rundown. We didn’t feel safe in the area because of all the homeless people around.

2026-10-23 • via Nuitee
S
Sheila • couple • ca
9
Very comfortable and clean. Staff were very amenable and helpful.
Pros:

Location was perfect for what we needed, our destination was in walking distance.

Cons:

Softer pillows.

2026-10-19 • via Nuitee
Z
Zhu • family_with_children • ca
8
2026-10-18 • via Nuitee
I
Ilda • extended_group • us
9
Good downtown location for walking to Chinatown anf Inner Harbour.
Pros:

The staff were very helpful and friendly. Room was comfortable and the location is central with plenty of restaurants to choose from. Easy walk to the Inner Harbour

Cons:

Location in terms of the unhoused. However it is what you would expect in a large city center.

2026-10-16 • via Nuitee
S
Suzan • family_with_children • us
6
Cons:

지하에 나이트클럽이 있어서 밤에 시끄러웠습니다

2026-10-14 • via Nuitee
N
Nneka • extended_group • us
9
2026-10-13 • via Nuitee
A
Anne • extended_group • us
10
2026-10-13 • via Nuitee
P
Patricia • extended_group • ca
9
2026-10-12 • via Nuitee
İlknur • family_with_children • tr
9
2026-10-09 • via Nuitee
M
Marcel • couple • de
9
2026-10-07 • via Nuitee
M
Mike • extended_group • ca
8
Good location, reasonable price, clean, friendly staff.
Pros:

Good location closed to downtown. Easy walk to waterfront, restaurants, and other attractions. Clean, friendly staff, and the Ruby onsite for a reasonably priced breakfast.

2026-09-19 • via Nuitee
M
Marta • extended_group • us
9
Pros:

The location was fantastic for our needs; very convenient for shopping, dining and sightseeing. The food and service at The Ruby was delicious and amazing. All of the hotel staff were friendly and responsive to our needs. They were very helpful.

Cons:

The room was clean and comfortable, but seemed small for us.

2026-09-19 • via Nuitee
B
Bree Norton • solo_traveller • au
10
2026-09-19 • via Nuitee
L
Lise • couple • ca
9
2026-09-17 • via Nuitee
J
Jo • couple • nz
10
Very enjoyable
Pros:

Friendly and helpful staff giving map and providing instructions to get to some places

Cons:

nil

2026-09-17 • via Nuitee
E
Elene • couple • ua
10
2026-09-13 • via Nuitee
S
Sylvie • couple • ca
8
2026-09-12 • via Nuitee
W
Wen Shou • solo_traveller • ca
9
2026-09-08 • via Nuitee
M
Maria de Lourdes • solo_traveller • mx
9
Pros:

Requiero por favor la devolución de mi deposito de garantia que retienen al entrar al hotel. No me lo han reembolsado.

2026-09-08 • via Nuitee
F
f • family_with_children • ca
9
Good location, family-friendly
Pros:

The location is great, a walking distance from all main Victoria sites. The kitchen was well equiped, check out Le Croissant Chaud just round the corner for croissants in the morning. There's a free hot chocolate machine in the lobby afternoons which the kids loved. The staff are helpful and the room is clean.

2026-09-07 • via Nuitee