Grand Park Hotel & Suites Downtown Vancouver, an Ascend Collection Hotel

Dirty and run down room; we requested housekeeping but did not get it

Im very disappointed with the service. I went in person to the reception and requested a housekeeper to clean the room in the morning. I came back to the room after a very long day excited to come in a clean room and to my surprise the room was not cleaning. I was very disappointed. I called reception to express my disappointment and the only thing they offered was that i leave the room so they can send someone to clean it. It was 7pm!

Expensive for a tired, outdated hotel

We actually stayed 2 times, 5 nights than another single night as we took an overnight trip to Victoria. Moved from 1007 to 1004 which was fabulous upgrade. 1007 needs attention, mold, cleanliness, shower, bed. Return visit we stayed in 1102 which was much better than 1007, but not as nice as 1004. 1102 we noted to staff poor shower head, but overall room lighting was poor.
One has to be careful to avoid a few blocks as the neighborhood in one direction is a little rough, but we were not bothered, just hard to see local drug and homeless issues in any city around the world.
We were in town for the Bruno Mars concert. Reasonable accommodations were challenging to find closer to the venue, but in the end, the location worked well, especially with Yaletown eateries, Granville, and the marina close by.

The bathroom had serious issues like…
The towel bar right beside the door is too close as I actually hit my forehead on it going out!
The shower curtain bar was hanging loose and low.
The curtain wouldn’t stay closed!
Above the shower head is black MOLD!
The bath towels were both greasy black stained and some were worn to the point of holes in them!
Both the pressed board (cheap) wood cabinets were deteriorated from the swelling of moisture.
One on the wall above toilet, and one on under the sink. Also the body soap in the shower was completely empty! Checking out in the morning, our complaints to the front desk upon checkout gave us no discounts for the nasty room.
Should we tell our experience with the Grand Park and Suites to the internet?

Was supposed to get cleaning every second day and then they arrived Monday to clean the room but I was working and asked to get cleaning Tuesday and Thursday and they offered to take the garbage and change towels on Monday and then I never heard from the cleaning staff again.

Cleanliness of the rooms was poor. Checked into the room late in the evening and noticed the shower curtain down on the floor and clumps of hair. Alerted staff twice the next day, was told it was cleaned and came back to find it was still dirty. The bed was made with a clear large stain on it. Eventually changed rooms. Despite booking two rooms and spending nearly $2,500 at this hotel over the course of 3 nights, was only offered $90 in free parking as compensation.

PROPERTY in need of an overhaul. Room was not worth price. Bedside stand was broken. Found hair not belonging to room guests stuck to outside of tub. Mold around the tub. Poor ventilation. Mirror on closet filthy. Tracks of sliding door on closet FILTHY. Stay was 3 nights, not once did our room get cleaned. No new towels. Beds were never made. Staff didn’t talk to us other than at check in

The TVs did not work half the time and we had to keep calling the front desk to send someone over to reset the system. Also, when the staff cleaned our room, they didn't give us enough towels as we initially had and we had to call down for more towels. They also did not replenish our empty tissue paper box.