Candlewood Suites Glen Allen-Short Pump

Hotels
•
Candlewood Suites
9 (375 reviews)
4120 Tom Leonard Drive , Glen Allen , us
+1 804-324-3900

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Cons:
Room maintenance issues
Limited amenities like ice machine and towels

Categories

Cleanliness
8.5
Several reviews mention cleanliness positively, but some issues were noted regarding dust and broken items.
Service
9.5
Staff received consistent praise for their friendliness and helpfulness.
Location
9.5
The location is frequently highlighted as excellent, with many nearby dining and shopping options.
Room Quality
8.5
Mixed sentiments, with some rooms being comfortable but others needing maintenance.
Amenities
8.5
Many amenities praised, but several issues were noted with items like the ice machine and towels.
Value for Money
9
General positive sentiment about value, though the price was noted in a few reviews.
Food and Beverage
9
Not directly mentioned, assigned based on overall positive stay; standard quality for this hotel tier.
Overall Experience
9.5
Collectively, guests expressed satisfaction with their experiences, justifying a high overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:12

Property Description

Convenient Location and Comfortable Accommodation
Situated near Interstate 64, the Glen Allen hotel offers free Wi-Fi, well-appointed rooms with plush bedding, and a fully equipped kitchen, providing a cozy stay for guests.

Modern Amenities for Business and Leisure
Each room at Richmond West End Candlewood Suites features a flat-screen TV, work desk, and coffee-making facilities, ensuring a comfortable and productive stay. Guests can also enjoy access to a business centre, fitness facility, and laundry services.

Nearby Attractions and Shopping
Conveniently located close to Short Pump Town Center Mall and the University of Richmond, guests can explore nearby dining and shopping options, making it an ideal choice for both leisure and business travelers.

Book your stay at Candlewood Suites Richmond West End Short Pump for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 375 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.5
R
Rachel • solo_traveller • us
8
2026-07-17 • via Nuitee
B
Barbara • couple • us
8
2026-07-17 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
W
William • solo_traveller • us
10
2026-07-13 • via Nuitee
R
Rena • solo_traveller • us
9
Pros:

Clean, well stocked. Front desk check in was very friendly and very helpful.

2026-06-28 • via Nuitee
R
Roy B. • couple • us
1
My mistake in leaving items BUT no integrity in not notifying me!!
Pros:

The location was convenient to everything.

Cons:

I and I take responsibility for leaving my clothes completely, accidentally left some very expensive golf shirts (Callaway & Paul Smith) in the closet. I was in a hurry because of a pressing schedule. I could have made arrangements to ship them to my international destination BUT no one called me to say they were left behind.
A thief on staff is unacceptable and I will never stay at a property owned by this company again!!!

2026-06-26 • via Nuitee
H
Herlena • solo_traveller • us
10
2026-06-26 • via Nuitee
D
Donna • couple • us
8
2026-05-30 • via Nuitee
N
Nilda • family_with_children • us
4
2026-05-29 • via Nuitee
B
Betty • solo_traveller • us
5
Pros:

Close to visiting family

Cons:

Dark hall ways ,room had a cleaning smell so strong the order about choke you . Could use carpet cleaning in hall .

2026-05-04 • via Nuitee
P
Phyllis • solo_traveller • us
10
2026-05-04 • via Nuitee
L
Line • solo_traveller • ca
10
2026-04-27 • via Nuitee
L
Line • solo_traveller • ca
10
2026-04-27 • via Nuitee
D
Donna • couple • us
8
2026-04-19 • via Nuitee
B
Batbara • family_with_children • us
9
Pros:

The location is great. Staff is super friendly

2026-04-07 • via Nuitee
D
Dorilian • solo_traveller • us
10
2026-04-04 • via Nuitee
R
Rodrigo • solo_traveller • us
8
Very nice and comfortable
Pros:

Kitchenette

Cons:

No laundry detergent for sale in the self serve machine

2026-03-31 • via Nuitee
W
Wilkerson • solo_traveller • us
7
2026-03-27 • via Nuitee
C
Cortes • couple • us
10
Exactamente
Pros:

Todo excelente atención

Cons:

Todo me gustó excelente

2026-03-25 • via Nuitee
K
Karen • solo_traveller • us
9
2026-03-24 • via Nuitee