Candlewood Suites Richmond - South by IHG

Hotels
•
Candlewood Suites
4301 Commerce Road , Richmond , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
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Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Convenient location
Modern amenities
Cons:
Dirty floors
No breakfast
Inconsistent housekeeping

Categories

Cleanliness
6.85
Dirty floors in some rooms and inconsistent housekeeping response.
Service
8.35
Staff is friendly and responsive but could improve in handling larger groups.
Location
8.85
Location was easy to get to, convenient for traveling.
Room Quality
7.85
Rooms are generally spacious and modern, but some require deodorizing.
Amenities
7.35
Some amenities like breakfast are lacking; kitchenette appreciated.
Value for Money
6.85
Value perception is mixed; cleanliness issues impact overall value.
Food and Beverage
5.85
No breakfast service offered at this location.
Overall Experience
8.85
Most experiences are positive with noted cleanliness and staff; would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:23

Property Description

Modern Amenities
With a fitness centre and free WiFi, Candlewood Suites Richmond - South offers modern amenities for a comfortable stay.

Outdoor Enjoyment
Guests can relax and unwind on the sun terrace or enjoy a BBQ with the hotel's barbecue facilities.

Convenient Location
Located just 11 km from Greater Richmond Convention Centre, this IHG hotel is the perfect choice for travelers visiting Richmond.
Book now for a relaxing stay at Candlewood Suites Richmond - South!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

Cleanliness: 6.85
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 5.85
Overall Experience: 8.85
T
TEUNSHEA • couple • us
9
It was a very nice stay, clean and comfortable
Pros:

It was really clean & staff was really nice & helpful.

Cons:

They do not have breakfast. They have items for purchase but no continental breakfast

2026-09-18 • via Nuitee
S
Saidzhon • solo_traveller • us
10
2026-09-10 • via Nuitee
S
Saidzhon • solo_traveller • us
10
Pros:

Clean. Nice spacious rooms. All the amenities are there for the price you paying. You get studio rooms with them in the kitchen

2026-09-10 • via Nuitee
E
essa • solo_traveller • us
7
2026-09-01 • via Nuitee
J
Jean-Claude • couple • us
1
Pros:

Can't say, I didn't get to stay.

Cons:

Couldn't say, I booked online due to it stating it accepted four legged friends only to find out in person that cats were not allowed. Nowhere on the booking site did it state that, so when I come to cancel, they had already taken the money out of the account. I reached out to management and the company I did the booking with, neither were of help.

2026-08-31 • via Nuitee
I
Isabella • solo_traveller • us
10
Good stay
Pros:

The staff was very nice and it was clean

2026-08-31 • via Nuitee
R
Roderick • solo_traveller • us
7
2026-08-31 • via Nuitee
K
Karen • solo_traveller • us
5
Pros:

Clean room

Cons:

No where to put suitcase higher. No klissex in bathroom, no breakfast

2026-08-31 • via Nuitee
D
Destiny • couple • us
10
2026-08-23 • via Nuitee
C
Charles • couple • us
10
2026-08-17 • via Nuitee
J
JUSTIN • family_with_children • us
9
id stay again , everything was good. very clean facility. staff was cool too.
Pros:

very clean , well lit , and accessible.

Cons:

no "drinking" water or ice available.

2026-08-17 • via Nuitee
D
Dr. Lynn A. • couple • us
8
2026-08-15 • via Nuitee
L
Lisandro • couple • us
7
2026-08-10 • via Nuitee
M
Maurice • couple • us
8
2026-08-10 • via Nuitee
F
Francesca • couple • us
6
2026-08-06 • via Nuitee
M
Marquis • couple • us
10
2026-08-06 • via Nuitee
W
William • couple • us
1
Pros:

No breakfast pay $7 a night for parking

Cons:

Everything

2026-08-04 • via Nuitee
Q
Quinshawn • solo_traveller • us
10
2026-08-03 • via Nuitee
A
aimee • solo_traveller • us
1
Cons:

I was extremely disappointed. Property was run down. Elevator was broken down. Lobby was shabby and dirty. Front desk person was rude and uninterested in solving check in questions. They were not able to provide the room I booked and paid and unwilling to provide a refund on site. I don't know how they earned the positive ratings they have

2026-08-02 • via Nuitee
M
Mikhail • solo_traveller • us
10
2026-07-25 • via Nuitee