Candlewood Suites Richmond-South by IHG

Hotels
•
IHG
7.6 (456 reviews)
4301 Commerce Rd, Richmond, Virginia, 23234 , Richmond , US
1-804-271-0016

listing image 1
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Pets allowed

Facilities

Express check-out
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Outdoor furniture
Picnic area
Elevator
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Convenient location
Modern amenities
Cons:
Dirty floors
No breakfast
Inconsistent housekeeping

Categories

Cleanliness
6.85
Dirty floors in some rooms and inconsistent housekeeping response.
Service
8.35
Staff is friendly and responsive but could improve in handling larger groups.
Location
8.85
Location was easy to get to, convenient for traveling.
Room Quality
7.85
Rooms are generally spacious and modern, but some require deodorizing.
Amenities
7.35
Some amenities like breakfast are lacking; kitchenette appreciated.
Value for Money
6.85
Value perception is mixed; cleanliness issues impact overall value.
Food and Beverage
5.85
No breakfast service offered at this location.
Overall Experience
8.85
Most experiences are positive with noted cleanliness and staff; would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:23

Property Description

Welcome to Candlewood Suites Richmond-South by IHG, your perfect escape in the heart of Richmond!

Recreational Amenities
Stay active with our impressive 24-hour fitness center or unwind on the terrace while enjoying stunning views. Our hotel offers a tranquil picnic area and convenient barbecue grills for social gatherings under the sun.

Comfortable Accommodations
Each of our 104 air-conditioned rooms is designed for your comfort, featuring fully-equipped kitchens with full-sized refrigerators and stovetops. Enjoy complimentary high-speed internet and flat-screen TVs with cable programming for your entertainment needs.

Convenient Business Services
For business travelers, our 24-hour business center, express check-out, and on-site laundry services ensure that your stay is productive and seamless. Complimentary Wi-Fi throughout the property keeps you connected with ease.

Experience the best of Richmond today—book your stay at Candlewood Suites Richmond-South!

Important information:

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 456 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 5.85
Overall Experience: 8.85
D
Destiny • solo_traveller • us
7
2026-05-30 • via Nuitee
E
Enrique • family_with_children • us
8
2026-05-26 • via Nuitee
R
Rudy • couple • us
10
Pros:

Mr. Brian was very hospitable to me and my family.

2026-05-25 • via Nuitee
S
stephane • family_with_children • us
8
Pros:

Functional

2026-05-25 • via Nuitee
T
Tamilla • solo_traveller • us
8
Pros:

Kitchenette, free parking

Cons:

None

2026-05-23 • via Nuitee
T
Tina • solo_traveller • us
10
2026-05-21 • via Nuitee
K
Karl • couple • us
7
2026-05-20 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-05-20 • via Nuitee
W
Warren • solo_traveller • us
10
2026-05-19 • via Nuitee
R
robert • solo_traveller • us
10
Pros:

Comfortable facility and friendly staff

Cons:

The room price went down after I made the reservation. I didn't appreciate that

2026-05-18 • via Nuitee
J
Julian • couple • us
1
2026-05-18 • via Nuitee
J
jackson • solo_traveller • us
10
2026-05-17 • via Nuitee
B
Brooks • solo_traveller • us
10
Pros:

Nice room

Cons:

Na

2026-05-15 • via Nuitee
J
Jack • solo_traveller • us
9
2026-05-15 • via Nuitee
J
James • couple • us
9
Everything works in the room the only thing is I couldn’t find the basketball game station but it was beautiful
Pros:

Clean beds very comfortable indeed

Cons:

Good location

2026-05-13 • via Nuitee
C
Christine • solo_traveller • us
7
2026-05-13 • via Nuitee
S
Stephanie • family_with_children • us
1
We didn’t stay here and they won’t refund me my money!!!!
Pros:

The didn’t have a room available for me that j had booked so we didn’t stay there and they are trying to fight me for a refund!!!! We had to stay across the street Red roof inn with our children which was disgusting!!!

Cons:

They didn’t have any room available for my family that we had already booked!!!!!

2026-05-12 • via Nuitee
B
Bernadette • couple • us
9
It was a nice stay and the room was clean!
Pros:

The parking lot was a little confusing as was the main entrance.

Cons:

Everything else was fine. The staff was very friendly.

2026-05-11 • via Nuitee
S
Shanta • couple • us
1
Pros:

Nothing

Cons:

Nothing

2026-05-11 • via Nuitee
C
Connecticut Kim • solo_traveller • us
8
Pros:

The bed was comfortable and the girl at the desk was very friendly and helpful with info about the area.

Cons:

The rooms have terrible lighting.

2026-05-08 • via Nuitee