Charlotte Street Hotel, Firmdale Hotels

Hotels
9.4 (322 reviews)
15/17 Charlotte Street Hotel , London , GB
+44 20 7806 2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Fantastic location
Helpful staff
Comfortable rooms
Beautiful decor
Cons:
Rude reservation staff
Slow bar service
Noisy restaurant

Categories

Cleanliness
9.35
Generally mentioned as clean and neat, with some minor issues.
Service
9.85
Staff consistently described as helpful and friendly.
Location
9.85
Located ideally for easy access to city attractions.
Room Quality
9.35
Rooms noted for comfort and aesthetic appeal.
Amenities
9.15
Good amenities available, although some minor feedback mentioned.
Value for Money
8.85
Perceived as high value, though some slight concerns expressed.
Food and Beverage
9.05
Food quality generally good but some aspects could be improved.
Overall Experience
9.75
Overall experience rated as excellent by most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:52

Property Description

Elegant Design and Classic Elegance
Charlotte Street Hotel seamlessly blends contemporary London design with classic elegance, featuring period fireplaces and a wood-panelled library room that exude sophistication.

Luxurious Bedrooms with Artistic Touches
Indulge in the charm of early 20th Century artwork adorning the walls of the bedrooms. Each room is tastefully styled with classic prints, elegant beds, and luxurious furnishings, offering a perfect blend of comfort and artistic inspiration.

Exceptional Amenities and Convenient Location
From a private cinema room and 24-hour room service to a well-equipped gym, Charlotte Street Hotel ensures a memorable stay. Situated just minutes away from Soho's vibrant dining scene and major London attractions, including Oxford Street and the British Museum, this hotel offers both luxury and convenience.

Experience the perfect blend of elegance and modern comfort at Charlotte Street Hotel. Book your stay now for an unforgettable London getaway.

Important information:

Please note, only the following room types can accommodate extra beds and cribs: Deluxe Room, Junior Suite, Loft Suite and Superior Loft Suite.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

9.4
Based on 322 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.15
Value for Money: 8.85
Food and Beverage: 9.05
Overall Experience: 9.75
D
Dan • couple • gb
10
2026-09-17 • via Nuitee
A
Annette • solo_traveller • gb
10
2026-09-12 • via Nuitee
D
David • extended_group • fr
9
2026-09-10 • via Nuitee
T
Tonja • couple • ch
10
Pros:

Lage, Deko, breakfast

Cons:

Nachtessen (Karte)

2026-09-03 • via Nuitee
G
Goan • solo_traveller • us
9
2026-09-02 • via Nuitee
E
Ellen • couple • us
9
2026-09-02 • via Nuitee
S
Stephanie • couple • fr
10
Merveilleux
Pros:

Emplacement central, rue charmante, gentillesse du personnel, petit dej excellent. Parfait

2026-09-01 • via Nuitee
K
karen • couple • gb
10
2026-08-29 • via Nuitee
L
Lynne • couple • gb
10
2026-08-23 • via Nuitee
L
Lynne • couple • gb
10
2026-08-17 • via Nuitee
C
caroline • family_with_children • se
10
2026-08-16 • via Nuitee
D
David • couple • gb
10
Exceptional
Pros:

Our favourite London hotel .
Wonderful location , brilliant staff and fantastic rooms .
Huge thanks to the staff for our upgrade to celebrate our 10th wedding anniversary. We felt so spoilt to be in our room .

Cons:

-

2026-08-15 • via Nuitee
H
harry • couple • au
6
Very disappointing end to the stay.
Cons:

Cleaner walked into room at 10am even though check out at 12. We were still in bed. 5 minutes later her manager walked in, and we were essentially kicked out of the room within 10 minutes.

2026-08-12 • via Nuitee
S
steve • solo_traveller • gb
9
Excellent
Pros:

Top class hotel , very friendly staff

2026-08-05 • via Nuitee
S
Samyr • couple • ch
10
Pros:

Tout

Cons:

Rien

2026-08-03 • via Nuitee
S
Samyr • couple • ch
10
Pros:

Tout

Cons:

Tout était parfait

2026-08-02 • via Nuitee
S
Stavros • couple • gb
10
Would definitely return
Pros:

Felt completely relaxed

Cons:

There was nothing I didn’t like

2026-07-25 • via Nuitee
M
Mark • couple • us
10
2026-07-22 • via Nuitee
L
L3278VDmichaelm • Friends getaway
10
Hidden gem near Goodge Street area
Pros:

During a brutal London heatwave, I was staying at the Charlotte Street Hotel. After a long, exhausting day of business meetings, I was desperate for a massage to unwind and relax before finally saying "goodnight" to the city. I asked a hotel staff member if they offered massage service, and she highly recommended I contact www.centrallondonmassage.co.uk. I remembered that she also offered me a comprehensive introduction of the French restaurant Elsa, Italian restaurant Norma, Japanese noodle restaurant Ramen moto, Ramen moto Gallio and Indian restaurant Mowgli in the entire street.

If all the restaurants in Charlotte street are gems, this lady must be the hidden gem in the area as her service is amazing and thughtful.

2026-07-06 • via Tripadvisor
S
salamatu • couple • us
10
Home away from home
Pros:

Quaint but modern, luxurious comfort, the decor, location excellent food and service great staff

2026-06-29 • via Nuitee