NH Frankfurt Airport West

Hotels
•
NH Hotels
7.8 (1945 reviews)
Kelsterbacherstrasse 19 , Raunheim , de

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
5.78
Multiple mentions of cleanliness issues and bad odor.
Service
9.75
Staff is described as friendly and helpful.
Location
9.29
Proximity to the airport is appreciated.
Room Quality
7.24
Mixed reviews on comfort and condition of rooms.
Amenities
7.77
Standard amenities, but some issues reported.
Value for Money
6.73
Some guests feel the price is too high for the quality.
Food and Beverage
7.28
Breakfast and restaurant quality need improvement.
Overall Experience
8.55
Overall a mixed but satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 18:17

Property Description

Convenient Shuttle Service
Enjoy the convenience of a free shuttle service to and from Frankfurt Airport, making your travel experience seamless.

Relaxing Wellness Facilities
Unwind after a long day with access to a sauna and gym on-site, perfect for rejuvenation and relaxation during your stay.

Delicious Dining Options
Indulge in a variety of regional and international dishes at the hotel's restaurant, open for breakfast, lunch, and dinner. Don't forget to visit the 24-hour open bar for drinks and snacks anytime.

Experience comfort and convenience at NH Frankfurt Airport West. Book now for a memorable stay.

Important information:

Please note that the shuttle bus is available from 06:00 to 10:30 and 17:30 to 22:30 from the Hotel and from the Airport from 06:15 to 10:45 and 17:45 to 22:45. It operates between Terminal 1, Hall B at arrivals and the hotel once an hour. The shuttle bus cannot be booked in advance and has a maximum capacity of 8 people. The transfer from the airport to the hotel is free. The transfer from the hotel to the airport costs EUR 5 per person. For NH Platinum guests, shuttle service for both ways is free of charge.

Please note that dogs and cats are allowed upon request and subject to approval.

Please note that the property can only accommodate pets with a maximum weight of 25 kg or less.

Please note that a maximum of 2 pets is allowed per room.

When travelling with pets, please note that an extra charge of EUR 25 per pet, per night applies.

Please note that this property allows service animals free of charge.

Please note that the cleaning service is offered once every 4th night. For stays of less than 4 nights, a cleaning service is available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1945 reviews
Cleanliness: 5.78
Service: 9.75
Location: 9.29
Room Quality: 7.24
Amenities: 7.77
Value for Money: 6.73
Food and Beverage: 7.28
Overall Experience: 8.55
R
Ralf • couple • de
8
2026-06-20 • via Nuitee
M
Maul • solo_traveller • lu
8
2026-06-20 • via Nuitee
A
Aysen • couple • de
10
2026-06-19 • via Nuitee
C
Christoph • solo_traveller • de
8
Schöne schaubere zimmer, guten frühstück mit glitenfreien Brödchen und nettes personal/atmosphäre
Pros:

Das Hotel was sehr gut, das personal war sehr freundlich und zuvorkommend und es wurde sogar beim frühstück auf allergien geachtet und wir konnten morgends glutenfreie Brödchen bekommen.

Cons:

Die ausstatung ist etwas älter aber sehr sauber und schön.
Etwas wenige steckdosen im zimmer

2026-06-19 • via Nuitee
D
Dawid • solo_traveller • de
8
2026-06-18 • via Nuitee
G
Geissinger • solo_traveller • de
9
Insgesamt sehr zufrieden!
Pros:

Das Personal ist, abgesehen von den Damen im Frühstücksraum die sich gerne mal darüber aufregen dass Gäste sich an noch nicht gereinigte Tische setzen aufregen, sehr freundlich und zuvorkommend. Die Zimmer sind zwar etwas abgewohnt aber sauber und gut in Schuss. Die Sauberkeit ist herausragend. Das Frühstück ist umfangreich und lecker.

Cons:

Eigentlich kann ich nur den etwas abgewohnten Gesamtzustand des Hotels bemängeln sowie die oft mürrischen Damen vom Frühstückraum die manchmal zu laut sagen was man eigentlich leise sagen sollte...

2026-06-15 • via Nuitee
H
Hammed Sijuade • solo_traveller • ng
9
2026-06-15 • via Nuitee
T
Thomas • solo_traveller • de
4
Cons:

Das Zimmer war sehr verschmutzt. Große Spritzer an den Wänden, Handspuren von gewissen Aktivitäten an den Wänden, verschmiertes Fenster.
Man hatte uns ein anderes Zimmer angeboten, aufgrund der Kürze des Aufenthaltes, hatten wir das abgelehnt.

2026-06-15 • via Nuitee
M
Marcus • couple • de
7
2026-06-13 • via Nuitee
T
Tamara • couple • de
7
2026-06-13 • via Nuitee
M
Martin • solo_traveller • de
7
2026-06-12 • via Nuitee
A
Arnd Kuxdorf • solo_traveller • de
6
Pros:

Das Personal ist freundlich!

Cons:

Für ein vier Sterne-Hotel zu sehr abgewirtschaftet. Restaurant war nur mit Buffet!

2026-06-11 • via Nuitee
R
René • solo_traveller • de
8
2026-06-11 • via Nuitee
C
Cyriacus • solo_traveller • de
7
2026-06-11 • via Nuitee
J
Jeroen • couple • nl
6
Pros:

Het ontbijt

Cons:

De kamer en gangen, erg verouderd.

2026-06-11 • via Nuitee
C
christiane • solo_traveller • de
9
2026-06-09 • via Nuitee
A
Angelika • solo_traveller • de
7
2026-06-09 • via Nuitee
A
Angelo • solo_traveller • lu
10
2026-06-08 • via Nuitee
W
wilaiporn • solo_traveller • nl
8
Pros:

Goed

2026-06-07 • via Nuitee
E
Enela • couple • al
7
2026-06-07 • via Nuitee