Studio 6 Extended Stay Milwaukee Brookfield WI

Las atenciones en la recepción y sus indisposiciones.

No ice machine for guest, no coffee maker in room and none offered in lobby. You would think for an extended stay location there would be a way to have coffee. Also website actually list a double bed with smoking option. This was not true, no rooms have smoking. You would think for 113 a night I would not have to pay for my room cleaning and utility fee. Last thing, the floor in the room must be cleaned with a dirty mop, forgot my slippers and my feet were filthy after just a couple of hours.

I didn’t like that the cleanliness wasn’t up to par & I didn’t like that they charge a late check in fee.

You overbooked the hotel, we had no room. You left us stranded 6 hours from home. Have not honored my cancelation, haven't answered emails, no phone number.

the way I was treated by Manager for asking why I was told one thing by someone else when I called to confirm resevation but when I arrived was told something else, she was disrespectful for me questioning and could have just clearly told me what the confusion was and how to resolve it, but instead threated to call the police on me for telling her what i was told and trying to ask for a solution.

Q nunca me lo entregaron

The front desk attendance live there and still don’t open the front desk on time. The rooms have a scent to it like it’s been mopped with the same urine mop.

Everything. We made our reservation months in advance only to be told when we arrived at 9:30pm that they overbooked and didn't have a room for us. They made no effort to rectify the situation or even offer a suggestion of somewhere we could try that was close by. We drove 2.5 hours and had to scramble to find a place with a room available that was pet friendly and ended up paying $150 more for what we found. Studio 6 also blamed Booking.com for the overbooking error. We were one of three different guests that were dealing with the same situation of not having a room. The lady at the front desk was extremely rude and made it sound like it was "not her problem". The icing on the cake was that Studio 6 attempted to bill us for a late cancellation fee!! Ridiculous and we will not even consider staying at a Studio 6 in the future. I'd give them a negative rating if that were an option.

The bathroom was disgusting and obviously not cleaned in weeks. The bedding was not fresh and smelled putrid, the vinyl floor was dirty and sticky in some places. Also, they had the audacity to charge $10 for cleaning - WOW!!!

The entire building is not clean. The entryway smells and the room itself was quite bad. The floors weren’t vacuumed, there was visible dirt on the carpet, the bathroom wasn’t clean, the kitchen counters were sticky and the ‘fully equipped’ kitchenette had literally nothing in it. No silverware, no plates, nothing. I asked the front desk around 6pm for plastic silverware and was told there wasn’t any. When I asked for any silverware at all I was told that they would have to wash some and it would be about half an hour?
The sofa bed was folded up with dirty linens in it. When I asked for more blankets the front desk wasn’t sure if there were any.
I was also told multiple times that I should be glad that my room was ready when I checked in at 5 because the hotel keeps getting overbooked. I would not have been happy to travel 3 hours with no notice that my room wasn’t ready.

The whole experience was horrible. I didn't even get to a room to see what they look like. First of all, I inform you guys that I was driving in and that would require me to check in late. My request was granted. When I got to the hotel at 6:45 p.m. I was told that the hotel was over booked and they didn't have a room for me.

It took me 45 minutes to get someone one the phone from booking.com. He tried helping to locate another hotel that could accommodate me. He was able to locate one, but the stay for 3 nights was $100 over my budget. He went to see if they would accept what I was able to pay, but unfortunately when he tried to get back on the line with me, the call got dropped. I ended up booking the room at the Comfort Inn in Waukesha, which was the location he said had a room for me. But as I said, it end up costing me $100 more, even though I booked it through book.com.

Am I able to get some refund on this booking since I was told by the customer service rep, that the total booking would cost me $307/including tax? I paid over $400 for those 3 nights.

Also, I do have the entire conversation on recording as my proof.

Still waiting for refund to my account

The reviews warned me about cleanliness, and sure enough, it doesn't met the standard. The sink and toilet bowl were both dirty--basic cleanliness that I expect. The shower curtain was barely long enough and the shower head was weak. Though there was a kitchenette, including hotplates and full refrigerator, there wasn't a single plate, bowl, utensil, cooking tool, pot/pan, etc. Just completely bare, which makes no sense. I was lucky that when I checked in at 9 p.m. they still had a room--they said that the online services had overbooked them. Fortunately my reservation wasn't affected. I only went with this hotel because it was much cheaper than other properties, and I saw that it had a weak rating, so I wasn't surprised.