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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Heating
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Family rooms
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Pets allowed
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Laundry
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Vending machine - drinks
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Vending machine - snacks
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Fully Equipped Kitchen in Every Room
Experience the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Richmond - West End - I-64. Cook your favorite meals just like at home during your longer stay.
Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests who are on the move and need a quick and delicious meal.
Convenient Amenities and Nearby Attractions
Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding during your stay. Explore nearby attractions like Short Pump Town Center, Bowl America, and Regal Entertainment Theater.
Book your stay now at Extended Stay America - Richmond - West End - I-64 for a comfortable and enjoyable extended visit.
"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
I thought I liked the area until I arrived and saw the pictures were misleading and it was much more run down.
The mold and mildew smell, how run down the hotel and outside was. It was not kept up at all. We ended up leaving and going to a different hotel because I have asthma and can't stay in a mildewy room. Now they don't want to refund us and are ignoring us.
The location was perfect. Close to everything
Being given a room with two big dogs in the bed. Clearly someone was still there. Then given another room but when I left to go to the store, I couldn't get back in and literally waited 40 minutes for staff to replace my key.
Just respectful staff
No amenities like tea maker or coffee maker.
Bath tube didn't have a swith to fill and use it.
No trash bin in the restroom.
No shampoo, no hand soap, no dishes,
I asked them and they said we don't have.
Nothing even abottle of water in the room.
There was a kind of grab and go breakfast on the website but they had NOTHING.
With almost $100 per night you shouldn't see a dirty towel on the restroom's floor.
I booked this hotel because of my past good experience with other branches in other location.
I don't recommend it at all.
Breakfast was decent
I stay for 4 days and never fix the TV !!! What ever happened didn't fix it on ny stay
Nothing
Outside kids were very loud, people sitting on chairs in the middle of parking lot.
Price
Room smelled like smoke, dead bugs on bathroom door, floor and kitchen walls. Linen smelled and carpet was old and morn out, flooring coming up in bathroom. Did not even want to shower.
Came in for check in, no one was at the front desk. After the person came 15 mins later he gave me a room key to a room that was being used by someone else. I walked into someone else in the room. I came back down to get another room. And the second room was dirty with a moldy bathroom.
The place was filthy and dirty. Moldy bathroom and smelled like smoke and cigarettes.
Location was great
Pulled up to place and immediately didn't feel safe. Police in the parking lot, a bunch of undesirables loiteriing around. Wanted to give the benefit of a doubt and check out the room. Just felt dirty. Bed looked smaller than a queen and no wifi.
We needed a first floor room .. but did not get it.. got 2nd floor and 2 flights of stairs
No first floor room's available
The staff was nice when I checked in.
The mattress is bumpy and the tub wasn't clean for me to get in. I didn't feel comfortable taking my clothes off.
The quality of the furniture isn't good. Very cheap. I paid for a king bed but when I got there it wasn't available.
Staff always great service m
Nothing
Location
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