Extended Stay America Select Suites - Richmond - West End - I-64

Hotels
•
Extended Stay America Suites
6 (726 reviews)
10961 W. Broad Street , Short Pump , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness in some rooms
Cons:
Dirty rooms
Reservation issues
Pest problems

Categories

Cleanliness
4.21
Multiple reviews mentioned dirty rooms and issues with cleanliness, including dead roaches and unkempt interiors.
Service
7.68
Several reviews highlighted friendly and accommodating staff, particularly mentioning the front desk's helpfulness.
Location
7.22
Guests generally appreciated the location, citing its convenience and proximity to various attractions.
Room Quality
5.67
Mixed feedback regarding room quality; some reviews mentioned clean rooms while others described issues like odor and condition.
Amenities
6.7
Some positive remarks on amenities such as extra amenities provided, but overall sentiment is neutral.
Value for Money
5.16
The hotel was viewed as low value given the high rate paid compared to experienced quality.
Food and Beverage
6.21
Not explicitly mentioned in reviews; average rating for standard hotel offerings.
Overall Experience
5.18
Overall dissatisfaction expressed by many guests; particularly with reservation issues and canceled bookings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-04 18:27

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Richmond - West End - I-64. Cook your favorite meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests who are on the move and need a quick and delicious meal.

Convenient Amenities and Nearby Attractions

Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding during your stay. Explore nearby attractions like Short Pump Town Center, Bowl America, and Regal Entertainment Theater.

Book your stay now at Extended Stay America - Richmond - West End - I-64 for a comfortable and enjoyable extended visit.

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 726 reviews
Cleanliness: 4.21
Service: 7.68
Location: 7.22
Room Quality: 5.67
Amenities: 6.7
Value for Money: 5.16
Food and Beverage: 6.21
Overall Experience: 5.18
L
Liliana • solo_traveller • us
3
2026-05-30 • via Nuitee
V
Vera • solo_traveller • us
1
Pros:

The staff was nice when I checked in.

Cons:

The mattress is bumpy and the tub wasn't clean for me to get in. I didn't feel comfortable taking my clothes off.
The quality of the furniture isn't good. Very cheap. I paid for a king bed but when I got there it wasn't available.

2026-05-29 • via Nuitee
H
Harden • couple • us
3
2026-05-28 • via Nuitee
S
Silvia • solo_traveller • us
10
Pros:

Staff always great service m

2026-05-25 • via Nuitee
T
Tesfaye • solo_traveller • us
5
Pros:

Nothing

Cons:

Location

2026-05-21 • via Nuitee
L
Lucy • couple • gb
6
2026-05-16 • via Nuitee
Y
Yanet • solo_traveller • us
4
2026-05-15 • via Nuitee
G
Grant • solo_traveller • us
6
The stay was okay.
Pros:

The location was great.

Cons:

The floor in the room was sticky, the AC was not plugged in upon arrival, the television was unplugged. I understand it’s an extended stay and they were trying to save money, but for a customer to have to figure these things out is a preventable problem. Also, I’ve never stayed in an extended stay hotel that the front desk was closed until 9am. This made checking out difficult.

2026-05-15 • via Nuitee
D
Dominique • family_with_children • us
1
Absolutely Horrible! Regardless of the price it’s disgusting!
Pros:

Nothing, absolutely nothing because the room had roaches and hair in the refrigerator which resulted in my sister and I leaving the keys on the bed and finding another hotel to stay the night at! Which caused unnecessary added expense, elevated levels of stress as we were women driving around alone at 11 pm at night unfamiliar with the Richmond, Va area trying to find another hotel decent hotel we would be comfortable spending the night in! I like absolutely NOTHING about this experience from the start and it still hasn’t been finished because I still haven’t had my issues resolved or my money returned and it’s been almost an entire week smdh it’s very simple we did not stay in the room we paid for because of the conditions we found refund my money!

Cons:

The room had roaches, there was long strands of black hair on the shelf in the refrigerator, the main desk was zero help, and has been giving me the complete run around I had to call from my sister’s phone just for the front desk to pick up because every time I called from my phone there was no answer the day after this all occurred. The guy that answered the phone the night we booked and saw all this literally said the roaches must’ve walked in from outside when we did smdh so I asked him did the strand of hair walk in from outside too??? we did not stay and I STILL have not received my money back, this entire experience was ridiculous and disgusting and frankly unsafe as it was 11:00 pm in Richmond, Va and two women alone were trying to find another hotel because the one we booked was roach infested and nastily cleaned if cleaned at all because how does someone’s hair get into a refrigerator on the shelf?

2026-05-14 • via Nuitee
Y
Yanet • solo_traveller • us
6
2026-05-11 • via Nuitee
S
Silvia • solo_traveller • us
6
Not clean
Pros:

Friendly staff, location

Cons:

Bathroom ... ,bathtub not clean at all

2026-05-11 • via Nuitee
C
Cynthia • solo_traveller • us
2
Awful. Totally misrepresented on Booking.com as a good place to stay.
Pros:

Office staff were pleasant and tried to please, but the first desk clerk wrote the wrong room number on my room key. It was so dark I couldn't read the room numbers (entrances are outside) so I went back to the office. He kindly escorted me to the second room from the office, 104, but he had written 304. Bed and refrigerator looked clean.

Cons:

Some ticks are dangerous and I saw one crawling on the wall a few feet from the bed soon after I arrived. Office was closed 10:00 PM to 10:00 AM! I called from their outdoor phone and told someone. No one came so I went back. Someone came with the key to the room next door, but I decided to check out because I did not feel safe. Prepaid 3 nights. Night man with the key to a new room said it would take a few days for refund. I went back the next day to get packages I had sent there. I called from the outside phone. I was told I had to wait to 10:00 AM even though two people had told me someone would retrieve my packages as soon as I arrived, even though office was closed. The Sunday morning clerk said they do not give refunds, something about it being in their system. People in the parking lot outside the hotel at night when I arrived looked like they were engaged in criminal activity. It is called extended stay, but kitchen cabinets were empty. I later saw a sign in the office that you could buy utensil kits.

2026-04-29 • via Nuitee
D
Dennis • solo_traveller • us
8
2026-04-26 • via Nuitee
S
Stephen • family_with_children • us
8
Pros:

Reasoable rate. Roomy. Convenient.

Cons:

Checking in delay. One soap. No shampoo or coffee.

2026-04-21 • via Nuitee
R
Rodrigo • solo_traveller • us
9
2026-04-13 • via Nuitee
G
Goins • family_with_children • us
5
2026-04-13 • via Nuitee
P
Pamela • couple • us
6
Pros:

Location

2026-04-07 • via Nuitee
M
Maryse • family_with_children • ca
4
Pros:

rien

Cons:

trop cher pour la qualité

2026-03-30 • via Nuitee
F
Felicia • family_with_children • us
3
Pros:

Convience to the stores.

Cons:

The microwave didn't work.

2026-03-29 • via Nuitee
E
Edwin • solo_traveller • us
2
2026-03-24 • via Nuitee