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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Vending machine - drinks
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Vending machine - snacks
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Convenient Extended Stay Accommodation
Fully Equipped Kitchen and Complimentary WiFi
Experience the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Stay connected with complimentary WiFi available throughout the property.
Free Grab-and-Go Breakfast and Weekly Housekeeping
Start your day right with a free grab-and-go breakfast offering a variety of options. Enjoy the convenience of weekly housekeeping services provided at no extra cost.
Nearby Attractions and Free Parking
Explore the nearby San Jose Country Club and St. Johns Town Center. With free onsite parking available, your stay at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr is both convenient and enjoyable.
Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
The front desk attendant was irritated when I followed the prompts on the screen and chose my room and informed me that my room choice had no air conditioning and then he apologized and was nicer and much more accomodating. The price of $70 dollars and the location near the St. John's Town Center was amazing and the reason I chose the hotel. There is value in these two aspects and if you can overlook the other issues it is a decent choice.
The location was great, however, many homeless people were walking the parking lot and there were many signs letting you know not to leave anything of value in your car, so for a single woman or younger adult I would not recommend for my 26 year old daughter, it just didn't feel safe. The lobby smelled of must. The carpet in my room was stained and ripped near the door allowing light and bugs to come through. The bathtub was stained. The bed was comfortable and the sheets were clean. The TV and WiFI worked well.
La habitación es super cómoda y la localización
La limpieza , No pasaron a limpiar la habitación durante la estadía , Ni poner toalla nueva.
Lo recomiendo
Location was good.
Pretty much everything else. Ceilings were dirty, everything was dirty, hair on bed sheets so unsure if they were even clean or not, and just and icky feeling place. The pictures look updated and they tried to or maybe we got an old room they had leftover, but would never stay there again unless they have major renovations.
The location
Dirty rooms, smells like cigarettes, rooms are not safe for a family.
Location and people
Can’t smoke in room
Fairly clean and staff were nice
First room wreaked of cigarettes and had back scratcher left in the room. Second room, hole in the bathroom door, another in the wall, tub rusty and paint peeling from the tube, stains over the bed, and scratches on the wall. Didn't bath or feel comfortable but we came in very late and decided to sleep there and leave early. Lobby closes at 10 so if you get there late, have to stand outside and call them to get night attendant to check you in.
FLEAS!
Horrible experience. There were fleas all over the carpet. I called customer service, and they offered me a discounted suite at another location (Baymeadows) since this one was sold out. When I arrived at the Baymeadows location, there was no way to enter the property. There's supposed to be a night attendant on duty on the phone line, but no one answered. I only entered the property because someone let me in. When I entered someone with a gun visibly on his front waist entered the property. As I was leaving, the night attendant asked me why I had banged on the gate. I told her there was a man with a gun who entered the hotel, and she said, "Never mind that," and asked, "Why did you bang on the gate?" I told her I had a reservation, and she said there was only one room left, which was already reserved. The last thing I told her was that this hotel company had a horrible hospitality experience and she said: "yeah it is".
Nothing at all.
I arrived and went to a room filled with black mold and spiderwebs. The air didn’t even work. Had to call the main customer service number twice just to be told I needed to return to the front lobby. Got there and waited for awhile. The night worker had to go and get bed cover. He told me I had to make my own bed in the new room. It had mold and the tub had bad stains and broken paint. I won’t be returning. You would have thought I was in a prostitution ring and didn’t care about myself at all. If you see this place, keep strolling past it.
The area was nice
The rooms need to be updated
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