Extended Stay America Select Suites - Jacksonville - Southside - St Johns Towne Ctr

Hotels
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Extended Stay America Suites
5.7 (563 reviews)
10020 Skinner Lake Drive , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Soft bed
Last minute booking
Cons:
Strong odors
Poor cleanliness
Rude service

Categories

Cleanliness
3.44
Multiple reviews indicate issues with cleanliness, such as strong odors and stained sinks.
Service
7.91
Inconsistent service with instances of rude staff, but some positive mentions of assistance.
Location
8.45
Many reviews highlight the good location near town center and accessibility.
Room Quality
3.9
Negative feedback regarding the state of the rooms, including old furnishings and odors.
Amenities
4.93
Guests noted lack of kitchen utensils and other basic amenities.
Value for Money
5.39
Some reviews express disappointment regarding value due to conditions versus expectations.
Food and Beverage
5.44
No specific comments, assumed average quality for this tier.
Overall Experience
6.11
Overall mixed feelings with both positive and negative experiences shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:58

Property Description

Convenient Extended Stay Accommodation

Fully Equipped Kitchen and Complimentary WiFi
Experience the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Stay connected with complimentary WiFi available throughout the property.

Free Grab-and-Go Breakfast and Weekly Housekeeping
Start your day right with a free grab-and-go breakfast offering a variety of options. Enjoy the convenience of weekly housekeeping services provided at no extra cost.

Nearby Attractions and Free Parking
Explore the nearby San Jose Country Club and St. Johns Town Center. With free onsite parking available, your stay at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr is both convenient and enjoyable.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.7
Based on 563 reviews
Cleanliness: 3.44
Service: 7.91
Location: 8.45
Room Quality: 3.9
Amenities: 4.93
Value for Money: 5.39
Food and Beverage: 5.44
Overall Experience: 6.11
M
Marcus • couple • us
10
2026-05-27 • via Nuitee
D
Deparis • solo_traveller • us
5
2026-05-25 • via Nuitee
C
Cleuseni • couple • us
10
2026-05-24 • via Nuitee
C
Cleuseni • couple • us
10
2026-05-24 • via Nuitee
P
Paul • solo_traveller • us
4
2026-05-24 • via Nuitee
C
Charles • solo_traveller • us
2
You need friendly or staff with a better understanding of customers
Pros:

Item the location, and I liked the convenience.

Cons:

But what I did not like was the manager and how rude she was to me. Although I know that she has running a business it doesn’t mean you have to be nasty to your customers just because they are not as prompt to your backing call as you would like. I let them know that I was staying another night, but I was having trouble with my debit card that I was waiting on my friend to pay for the room for me, but nevertheless expect me to have payment shortly. Ultimately, I had to pack up and leave and come right back a short while later, but I had the money. My money was good. It didn’t call for being banned from the property. it wasn’t as if I was holding the room hostage or neglecting to leave.

2026-05-23 • via Nuitee
K
Kimi Perr • solo_traveller • us
8
Pros:

Front desk people were nice

Cons:

It didn't look like the shower walls had been cleaned in forever. Bathroom definitely needs a refresh.

2026-05-20 • via Nuitee
D
Desimone • family_with_children • us
1
We were given a room that someone was already in.
Pros:

There was no breakfast! I even asked about it.

Cons:

Cleaner bathrooms, better staff.

2026-05-18 • via Nuitee
A
Amavizca • family_with_children • us
10
Pros:

The person who help me in the front desk she is a great asset to la Quinta inn she should get promoted to a manager give her 100000000000000 stars on customer service

2026-05-10 • via Nuitee
M
Mirtis • solo_traveller • us
10
Comfortable stay. Friendly staff. Floors are just old looking in the bathroom
2026-05-08 • via Nuitee
S
Sarita • solo_traveller • us
2
Dirty and very unorganized
2026-05-04 • via Nuitee
T
Tim • solo_traveller • us
1
The lady who worked the front desk was great, but I will book at extended stay
Pros:

The front desk representative Eveev did everything in her power and when above and beyond to assist me with the room and doing her best to make my stay as comfortable as possible

Cons:

This is probably the worst hotel I’ve ever stayed at. The first room had no carpet, bedding, bathroom door was broken off, holes in the floor. The second room was a little better still no bedding and the mattress cover had to stain all that had to be replaced. I had no towels in the room.

2026-04-29 • via Nuitee
C
Cleuseni • couple • us
10
2026-04-22 • via Nuitee
C
Cleuseni • couple • us
10
2026-04-22 • via Nuitee
V
Vanessa • couple • us
5
Cheap but not good for relaxation. Dirty rooms
Pros:

Location is good

Cons:

Door locks wasn’t working with keycard. Room smells like smoke. If you need something you have to call in the front desk.

2026-04-17 • via Nuitee
W
Willis • family_with_children • us
10
2026-04-14 • via Nuitee
N
Noah • couple • us
10
2026-04-13 • via Nuitee
K
Katie • couple • us
5
2026-04-12 • via Nuitee
I
Ieasha • couple • us
1
Extremely BAD
Pros:

Not anything at all it was mold

Cons:

Not anything at all it was mold and the GM did not want to give me my money back

2026-04-07 • via Nuitee
T
The Wright's • family_with_children • us
10
2026-03-28 • via Nuitee