Extended Stay America Select Suites - Phoenix - Mesa - West

Hotels
Extended Stay America Suites
7.3 (634 reviews)
1920 West Isabella Avenue , Mesa , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Dirty rooms
Unhelpful staff
Lack of amenities

Categories

Cleanliness
6.63
There were multiple complaints about cleanliness and filthy walkways.
Service
7.6
The staff was reported as short and unhelpful at times, but some reviews mentioned nice staff overall.
Location
9.64
Several reviews highlight the convenient location near the hospital and restaurant.
Room Quality
6.59
Negative remarks included broken furniture and cleanliness issues.
Amenities
7.12
Missing basic amenities like coffee makers and insufficient hot water.
Value for Money
8.08
Location and price were noted positively, suggesting decent value despite issues.
Food and Beverage
6.13
Missing breakfast and kitchen utensils greatly impacted the overall score.
Overall Experience
6.6
Negative overall experiences in the reviews suggest a significant dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:56

Property Description

Fully Equipped Kitchen in Every Room

Discover the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America Phoenix. Prepare your favorite meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our free grab-and-go breakfast, offering a variety of options such as breakfast bars, muffins, hot cereal, coffee, and tea. The perfect way to fuel up before exploring Mesa.

Convenient Amenities and Services

Enjoy free WiFi, 24-hour front desk service, and weekly housekeeping during your stay. With laundry facilities, ironing services, and upgraded bedding, we ensure a comfortable and hassle-free experience for our guests.

Book your stay at Extended Stay America Mesa now and experience comfort and convenience at its best.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 634 reviews
Cleanliness: 6.63
Service: 7.6
Location: 9.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 8.08
Food and Beverage: 6.13
Overall Experience: 6.6
J
Jamie solo_traveller us
1
2026-07-20 via Nuitee
J
Jamie solo_traveller us
1
Manager is unquestionably unquailifued to be managing
Pros:

Manager is racist

Cons:

Staff say working for manager Carolyn is a nightmare and they dread coming to work but need their jobs.

2026-07-18 via Nuitee
J
Jamie solo_traveller us
1
Manager is a criminal
Pros:

Manager Carolyn will be answering to cvill rights violations in a court of law.

2026-07-17 via Nuitee
S
Salvador couple us
10
2026-07-15 via Nuitee
A
Andrea family_with_children us
1
unbearably stressful due roaches/bugs throughout room, no help from staff, feeling unsafe to leave
Pros:

location and price. It really is true what people say...you get what you pay for. I though the Brand/Name meant something.

Cons:

their were roaches and bugs everywhere in room coming out of fridge and bathroom little bugs on the floor and when i called front desk they said oh its just the gap in door someone will go clean them up and no ever did. when I finally got the pets and kids stuff in from the 117 degree heat around 10am i was exhausted. i couldnt rest knowing there were bugs everywhere . so i left at 630 checked out i couldnt stay another min . i had the room for two days could stay 12 hours also air conditioning tech came in to clean the air conditioning

2026-07-10 via Nuitee
J
Jamie solo_traveller us
10
2026-07-05 via Nuitee
M
Maj Hedlund solo_traveller us
1
This hotel may try to scam you
Pros:

That it was close to the event I had to attend.

Cons:

Well, let's start off by saying, this has nothing to do with booking.com itself. The hotel had horrible service, no toiletries, the bed was a joke, and then I will billed 2 times. Once through booking.com, which was a legitimate charge and then a second time through the hotel, which I am not disputing with my credit card company. This hotel was horrible and I will not recommend this place to anyone.

2026-07-01 via Nuitee
V
Vadnais couple us
1
Horrible won't go back
Pros:

Didn't even stay there the whole weekend. Razor blades in the parking lot, blood on the sidewalk, trash by the stairs, and a very uncomfortable feeling. Room was dirty the bathroom mirror was dirty. Pillows were flat, bed was hard. TV was super small and only got 2 channels. Smelled like smoke in the room even though it says it is a smoke free facility. Staff was short and rude. Complained to the GM and instead of taking responsibility she got defensive.

Cons:

Everything!

2026-06-30 via Nuitee
L
Leanna solo_traveller us
10
2026-06-27 via Nuitee
J
Jordy couple us
7
2026-06-25 via Nuitee
J
jeffery solo_traveller us
10
2026-06-23 via Nuitee
O
Olivia solo_traveller us
10
Best place for a affordable night away
Pros:

It was clean, affordable and great for me and my little girl's mommy daughter weekend!

Cons:

No pool :(

2026-06-22 via Nuitee
A
Alyssa solo_traveller us
10
Pros:

Everything. It was pretty comfortable for just a weekend getaway. I was thinking about staying here whenever I want a weekend away.

Cons:

Everything was pretty great.

2026-06-22 via Nuitee
C
Carlos couple us
10
2026-06-21 via Nuitee
B
Ben Graves solo_traveller us
6
It was nice
Pros:

The building was nice and clean the only thing I didn’t like was entering my hotel at night with a clogged toilet.

Cons:

Some of the staff seemed a little ( Detached ). One of them started knocking on my door for house keeping & I politely responded 5 times ( No thanks) & she still didn’t hear me. Mind you my face was against the door.

2026-06-18 via Nuitee
K
Kevin solo_traveller us
5
2026-06-14 via Nuitee
O
Oscar couple us
8
2026-06-05 via Nuitee
N
NICOLE solo_traveller us
10
Pros:

Front Desk CSR was wonderful.

Cons:

My room had an empty tuna can and dirty socks and a bottle of pills no label.

2026-06-04 via Nuitee
S
Sparks solo_traveller us
6
2026-06-02 via Nuitee
C
Charla solo_traveller us
5
Just an okay kinda place
Pros:

The convenience to the freeway and First Watch.

Cons:

The noise from the adjoining room was very loud. The bathroom sink was dirty, and hair was stuck on the wall in the shower. The lobby floor was dirty and it wasn't kept up. I wouldn't stay here again.

2026-05-29 via Nuitee