Extended Stay America Suites - San Diego - Sorrento Mesa

Hotels
•
Extended Stay America Suites
8 (619 reviews)
9880 Pacific Heights Boulevard , Sorrento , us
+1 858-623-0100

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
BBQ facilities
Laundry
See all facilities

Review Highlights

Pros:
Clean Location
Friendly Staff
Cons:
Dirty Rooms
Limited Amenities

Categories

Cleanliness
6.16
Numerous complaints about dirty rooms, linens, and overall lack of cleanliness.
Service
9.63
Generally friendly staff, but some mentioned poor service during check-in and room requests.
Location
10
Location received positive remarks across multiple reviews for convenience and safety.
Room Quality
7.17
Complaints about room size, cleanliness, and unpleasant odors, but some rooms deemed acceptable.
Amenities
8.12
Limited amenities noted, especially in regard to breakfast offerings.
Value for Money
8.15
Feedback suggests the hotel was overpriced for the quality of the stay.
Food and Beverage
7.11
Breakfast offerings were minimal and not appealing.
Overall Experience
7.66
Overall mixed reviews with several negative experiences but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:53

Property Description

Kitchenette in Every Room
Each room at Extended Stay America - San Diego - Sorrento Mesa comes with a convenient kitchenette, complete with essential appliances for a comfortable stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a complimentary grab-and-go breakfast, ensuring you have the fuel you need to explore nearby attractions.

Convenient Location
Situated near popular attractions like SeaWorld San Diego and the San Diego Zoo, our hotel in Sorrento Mesa offers easy access to the best of the city.

Book now for a seamless and enjoyable extended stay experience at Extended Stay America - San Diego - Sorrento Mesa.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 619 reviews
Cleanliness: 6.16
Service: 9.63
Location: 10
Room Quality: 7.17
Amenities: 8.12
Value for Money: 8.15
Food and Beverage: 7.11
Overall Experience: 7.66
P
PHAM NGUYEN HA • couple • vn
9
2026-07-16 • via Nuitee
Y
YUNG-CHEN • solo_traveller • tw
7
2026-07-16 • via Nuitee
G
GINNA • couple • us
6
2026-07-10 • via Nuitee
S
Sophie • solo_traveller • us
9
Other than the incident, it was great and comfortable.
Pros:

It was clean, had air conditioning and heater, working showers with hot and cold water, fridge, stoves, microwave, and tv.

Cons:

There was a domestic violence incident in the room next door to mine, and a woman tried to break into my room through my window by ripping the screen door off; She mistook my room for her boyfriends. I called the front and asked them to fix it, and they did, but i continued to hear disturbance afterwards. So it wasn’t really the property’s fault, but i feel like they could have handled it better by at least investigating the woman who was still on the property, which i did tell them about. Maybe they need security as well to prevent things like that in the future.

2026-06-29 • via Nuitee
R
Ricki • solo_traveller • us
4
It was fine but likely will not rebook this location
Pros:

Check in

Cons:

Shower fixtures did not work properly.

2026-06-27 • via Nuitee
A
Alan • solo_traveller • us
10
Pros:

Staff was friendly, check in was quick and room was clean and decent for the price.

2026-06-22 • via Nuitee
N
Noemi • family_with_children • us
3
Dissapointing
Pros:

It was quiet

Cons:

Staff is very rude. I called to see if I was able to extend my stay for sn additional night and was told I could look online. When I said I wasn't sure what type of room I had booked I was trested like I was an idiot. Ultimstely I was told nothing could be done over the phone not even telling me if I was able to extend. Also the stove did not work. The free breakfast in the morning is coffee, pre packaged mini muffins and oatmeal packages that you can mix with hot water. I will never go back

2026-06-22 • via Nuitee
K
Kiara • solo_traveller • us
2
2026-06-22 • via Nuitee
C
CECILIA • solo_traveller • us
9
Pros:

Location. Clean facilities.

Cons:

Towels are kind of old.

2026-06-19 • via Nuitee
S
Shaoying • couple • us
5
Pros:

location

Cons:

facility is old and the room and bed are not very clean

2026-06-19 • via Nuitee
K
Kevalisha • couple • us
6
2026-06-18 • via Nuitee
Z
Zaid • solo_traveller • us
10
2026-06-18 • via Nuitee
M
Manueal • solo_traveller • us
8
2026-06-16 • via Nuitee
D
David • solo_traveller • us
1
Lame and expensive
Pros:

Nothing

Cons:

Everything they didn’t even have hand towels

2026-06-16 • via Nuitee
A
ANDREW • solo_traveller • us
4
Cons:

Wire bed frame was broken. Bathroom had dirty and peeling tiles and chrome fixtures were peeling and rusted.

2026-06-15 • via Nuitee
A
Alma • couple • us
5
For location
Cons:

Rooms need remodeling
Need shampo in the room
Need water bottles

2026-06-14 • via Nuitee
R
RAMKISHOR • solo_traveller • us
5
2026-06-13 • via Nuitee
R
Risko • solo_traveller • us
10
2026-06-12 • via Nuitee
L
Levin • couple • us
8
2026-06-10 • via Nuitee
E
Emre • solo_traveller • us
10
2026-06-09 • via Nuitee