Extended Stay America Suites - San Diego - Sorrento Mesa

Hotels
•
Extended Stay America Suites
8 (597 reviews)
9880 Pacific Heights Boulevard , Sorrento , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean Location
Friendly Staff
Cons:
Dirty Rooms
Limited Amenities

Categories

Cleanliness
6.16
Numerous complaints about dirty rooms, linens, and overall lack of cleanliness.
Service
9.63
Generally friendly staff, but some mentioned poor service during check-in and room requests.
Location
10
Location received positive remarks across multiple reviews for convenience and safety.
Room Quality
7.17
Complaints about room size, cleanliness, and unpleasant odors, but some rooms deemed acceptable.
Amenities
8.12
Limited amenities noted, especially in regard to breakfast offerings.
Value for Money
8.15
Feedback suggests the hotel was overpriced for the quality of the stay.
Food and Beverage
7.11
Breakfast offerings were minimal and not appealing.
Overall Experience
7.66
Overall mixed reviews with several negative experiences but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:53

Property Description

Kitchenette in Every Room
Each room at Extended Stay America - San Diego - Sorrento Mesa comes with a convenient kitchenette, complete with essential appliances for a comfortable stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a complimentary grab-and-go breakfast, ensuring you have the fuel you need to explore nearby attractions.

Convenient Location
Situated near popular attractions like SeaWorld San Diego and the San Diego Zoo, our hotel in Sorrento Mesa offers easy access to the best of the city.

Book now for a seamless and enjoyable extended stay experience at Extended Stay America - San Diego - Sorrento Mesa.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 597 reviews
Cleanliness: 6.16
Service: 9.63
Location: 10
Room Quality: 7.17
Amenities: 8.12
Value for Money: 8.15
Food and Beverage: 7.11
Overall Experience: 7.66
V
Vashita • couple • us
2
Stay away from this place.
Pros:

Location

Cons:

The bed is hard, floor was dirty, WiFi sucked, the hand sink and shower didn’t have a stopper, towels were so old that it wanted to rip. There were people who seemed to constantly smoke weed and cigarette outside and talk loudly, and that made me uncomfortable and not very safe as a solo female traveller.

2026-05-28 • via Nuitee
T
Tim • couple • us
3
2026-05-27 • via Nuitee
T
Tim • couple • us
4
2026-05-27 • via Nuitee
H
Hahd • couple • us
4
Pros:

Cockroaches and bugs

2026-05-23 • via Nuitee
P
Pena • solo_traveller • us
10
2026-05-23 • via Nuitee
F
Fernanda • solo_traveller • us
8
2026-05-21 • via Nuitee
A
Anne • solo_traveller • us
8
Great for a quick overnight.
Pros:

I had read other reviews that said the rooms were shabby but I foulnd mine to be clean, neat, well painted, all in good condition - no mold no roaches as other had noted.

Cons:

nothing- everything was fine.

2026-05-11 • via Nuitee
J
Jasmine • couple • us
9
We enjoyed our stay
Pros:

Great location, nice clean and quiet!

Cons:

The air conditioning didn’t cool the room enough and it made noise during the night

2026-05-07 • via Nuitee
M
Ming • solo_traveller • us
10
2026-05-01 • via Nuitee
A
Anna • couple • us
5
2026-04-27 • via Nuitee
T
Thomas • couple • us
2
Disappointed. Was going to stay for the whole week, but went to the competitor instead.
Pros:

NONE

Cons:

Get rid of cock roaches. Provide soap and shampoo like other hotels. and clean the bathroom and toilet thoroughly.

2026-04-24 • via Nuitee
• family_with_children • tj
8
2026-04-20 • via Nuitee
B
Benjamin • solo_traveller • us
3
Pros:

Central location for my travel

Cons:

Was not clean. Trash can under sink was not taken out, there was a full diaper in there.
No shampoo in the shower, used the tiny hand bar soap. Didn’t notice the sign that said shampoo available upon request at the lobby. Thin walls. No early check in. Not impressed with my stay.

2026-04-13 • via Nuitee
H
Herman • couple • us
1
2026-04-13 • via Nuitee
J
James • solo_traveller • us
4
Place was next to a busy road. lots of road noise
Pros:

A/C worked well

Cons:

Breakfast was advertised but not delivered. was no breakfast.

2026-04-10 • via Nuitee
D
Diana • couple • us
8
Need a budget saver, this place offers all the room amenities for an affordable price
Pros:

Located near UCSD , offers good rate, has full refrigerator, and stove

Cons:

Room cleanliness

2026-04-05 • via Nuitee
B
Beth • couple • us
1
Don’t stay here!
Pros:

Nothing

Cons:

Mold and peeling paint in bathroom.
No shampoo no kitchen utensils. Rotting bottom of bathroom door. Filthy unsanitary microwave. Just gross

2026-04-04 • via Nuitee
R
Ramos • couple • us
8
Overall it was comfortable, quiet, and clean.
Pros:

It was a good location for our needs.

Cons:

I didn’t like that it was hard to get clean towels. We were there 4 nights and could get new towels only once.

2026-04-04 • via Nuitee
A
Artem • couple • us
1
Pros:

Nothing

Cons:

Worst experience

2026-04-03 • via Nuitee
B
Brian • solo_traveller • us
10
My stay here for like 2 weeks to heal up from the NUVIA Permanent Teeth surgery I got 5mins away, was very pleasant &
Pros:

The Quietness & Seclusion of the Hotel being on a mountain side in a large Business-ish Commercial District Area… +Having a Kitchen is sweet!

Cons:

It not having a Waffle type of Breakfast included like some other hotels. But the Oatmeal was fine.

2026-03-31 • via Nuitee