Extended Stay America Suites - Cleveland - Airport - North Olmsted

Hotels
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Extended Stay America Suites
7.2 (393 reviews)
24851 Country Club Boulevard , North Olmsted , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Room size
Cons:
Cleanliness issues
Poor amenities
Inadequate customer service

Categories

Cleanliness
5.28
Multiple reviews indicate poor cleanliness, including dirty sheets and cockroaches.
Service
9.25
Some reviews highlight attentive staff, but issues with customer service were reported.
Location
9.79
Location is frequently praised for its proximity to the airport and amenities.
Room Quality
6.74
Reports of outdated rooms and issues like a bed with a sinkhole and dirty bathrooms.
Amenities
4.27
Poorly stocked kitchen supplies and minimal breakfast options noted.
Value for Money
9.23
Some guests felt the price was justified by location, though others found it lacking.
Food and Beverage
4.78
Limited breakfast options lead to disappointment among guests.
Overall Experience
8.25
Mixed feelings with many serious complaints but a few positive notes on experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:58

Property Description

Extended Stay America - Cleveland - Airport - North Olmsted is your perfect home away from home in North Olmsted.

Fully Equipped Kitchen: Each room features a fully equipped kitchen with a stovetop, microwave, and fridge, ideal for longer stays.

Convenient Amenities: Enjoy free WiFi, a complimentary Grab-and-Go breakfast, laundry facilities, and upgraded bedding for a comfortable stay.

Great Location: Explore nearby attractions such as the Cleveland Metro Zoo, Rock and Roll Hall of Fame, and The West Side Market.

Book now for a convenient and enjoyable extended stay experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 393 reviews
Cleanliness: 5.28
Service: 9.25
Location: 9.79
Room Quality: 6.74
Amenities: 4.27
Value for Money: 9.23
Food and Beverage: 4.78
Overall Experience: 8.25
J
Jessica • solo_traveller • us
8
2026-05-30 • via Nuitee
A
agnes • solo_traveller • us
7
Pros:

Had a very early flight next morning.Location very convenient to airport.

2026-05-28 • via Nuitee
M
madison • couple • us
10
peaceful, loved that we had apps on the tv.
Pros:

it was clean, everyone was nice.

Cons:

nothing

2026-05-22 • via Nuitee
M
Marilely • family_with_children • us
10
2026-05-17 • via Nuitee
F
fuegoc2026 • Solo travel
10
Amazing
Pros:

24851 Country Club Blvd Cleveland Airport Property. I had an amazing stay. I stayed in room 208. The gentleman at the front desk every morning was very helpful, respectful and also anytime I need help or anything. He was there as I was leaving to depart today. He was upmost out his way to help me and I want to say thank you to the gentleman. His name was Dickson. And the gentleman on Second shift. Zach.

2026-05-11 • via Tripadvisor
S
Styndl • solo_traveller • us
1
2026-05-11 • via Nuitee
M
Marcie • solo_traveller • us
6
Got what I paid for. It was only overnight
Pros:

Room had cobwebs and the curtains, I was on ground floor and front of the building, did NOT shut all the way. I used hair clip to hold curtains closed. Then had to be careful bc it left a gap on the left due to curtains torn and did not fit properly

Cons:

Curtains over the heat/AC need weighted at bottom to hold then down and need wider curtains to fit the room. Telephone and remote need cleaned. Phone dirty and remote sticky

2026-05-01 • via Nuitee
J
Jones • family_with_children • us
8
2026-04-27 • via Nuitee
G
Gina • family_with_children • us
7
We enjoyed our stay there like I said I wasn’t pleased that none of the furnishings for the kitchen were in the room. We
Pros:

Location and friendly staff, room was clean

Cons:

We had a kitchen but there were no dishes, pots and pans cups no coffee maker no toaster you had to go to the desk to request those things. Also another thing I didn’t care for which really I guess the hotel has no control over whoever was in the room above us had very heavy feet and stomped the entire stay from early in the morning till late at night, which I thought was truly rude. The room is only so big so I don’t know why the hell they were walking around for hours at a time just literally stomping lol but overall, we had a good stay

2026-04-27 • via Nuitee
M
madison • couple • us
10
2026-04-15 • via Nuitee
• family_with_children • us
5
2026-04-13 • via Nuitee
N
Nicholas • solo_traveller • us
10
2026-04-10 • via Nuitee
Y
Yajaira • solo_traveller • us
10
2026-04-06 • via Nuitee
Y
Yajaira • solo_traveller • us
10
2026-04-06 • via Nuitee
P
P8668GMdavek • Solo travel • DuBois, Pennsylvania
2
Poop in my toilet
Pros:

I found poop in my toilet !!!!

Not inclined to return…

Lack of hotel hygiene

2026-03-19 • via Tripadvisor
L
L154OUjasons • Family
2
Go to Walmart and Buy a Tent.
Pros:

The front desk lady was patient. That’s the good part. Very dated and plain rooms. They need upgraded. But after an evening there, I totally understand why mgt doesn’t want to sink more money into this place. I wouldn’t. The room was advertised to have a kitchen, but mgt needs to be more specific. I’d have said that it was just a space that contained a fridge and oven and microwave and sink. No means to use the oven, nothing to cook with or in, no dishes to eat off of or silverware to use. And no means to wash the utensils in the sink. It’s like saying they have a car, but no seats, no gas tank, no steering wheel, just this thing that looks like a car. So if you don’t have these things and you’re forced to be here for a while, just have ample counter space. There wasn’t even a coffee maker in the room. Even a Motel 6 has a coffee maker in the room. I’ve stayed in other “extended stay” chains where all of these things have been supplied.

Also, I don’t believe the clientele that uses this establishment understands that marijuana smoking also falls under the definition of “smoking”…the building reeked of it. My guess is they’re too stoned to care. We left early. Glad I’m only out airline miles.

2026-03-15 • via Tripadvisor
V
Vacation06398722170 • Family
4
An update of the hotel would go a long way
Pros:

I reserved a suite for the night of the 28th for 4 people. The lady at the front desk was pleasant. I had to get additional sheets and blankets for the pull out couch. I was told that there was only one pillow available. When I went to the room to put sheets on the pullout couch I discovered a raggedy mattress with a smashed strawberry on the mattress. I closed the couch back up and just used the couch as a single bed. Three other adults had to share the king in the other room (AWKWARD). Both tv's had no signal either. We were only staying one night so at that point we just dealt with the issues. I have used this hotel in the past for convenience and proximity to family. Sad to say this is the last time. The competition near this hotel is so far above and beyond. I get that it is cheap but people are willing to pay for a nice clean and updated place to sleep. One other thing...don't let people sleep in the chair next to the coffee and snacks. It is kind of creepy.

2026-03-02 • via Tripadvisor
M
Mayi • couple • us
8
2026-02-27 • via Nuitee
J
Jaeden • extended_group • us
7
2026-01-28 • via Nuitee
D
Dana • couple • us
1
It was horrible!!!
Pros:

Nothing

Cons:

They lied on me and said I didn’t clean room.

2026-01-19 • via Nuitee