Extended Stay America Suites - Sacramento - South Natomas

Hotels
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Extended Stay America Suites
5.2 (624 reviews)
2810 Gateway Oaks Drive , Sacramento , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Availability
Cons:
Cleanliness
Service
Room Quality
Missing Amenities

Categories

Cleanliness
2.91
Numerous reports of dirty rooms including blood stains, hair, and grime.
Service
4.88
Multiple guests reported rude staff and lack of assistance.
Location
8.92
Convenient location near events, positively mentioned by several guests.
Room Quality
3.87
Issues with broken items and poorly maintained rooms reported by guests.
Amenities
3.9
Missing promised amenities like hairdryers and no internet connection.
Value for Money
4.86
Perceived value was low due to cleanliness and service issues.
Food and Beverage
5.91
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.38
General dissatisfaction, but a few aspects like location noted positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:39

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Sacramento. Cook your favorite meals just like at home with a stovetop, microwave, and fridge provided in each kitchen.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast served daily, including a variety of options like breakfast bars, muffins, hot cereal, coffee, and tea. Enjoy a quick and delicious meal before heading out to explore Sacramento.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk assistance, and complimentary onsite parking during your stay. With added perks like laundry facilities, ironing services, upgraded bedding with extra pillows, and free weekly housekeeping, we ensure a comfortable and hassle-free experience for all guests.

Book now for a delightful extended stay experience at Extended Stay America - Sacramento - South Natomas.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.2
Based on 624 reviews
Cleanliness: 2.91
Service: 4.88
Location: 8.92
Room Quality: 3.87
Amenities: 3.9
Value for Money: 4.86
Food and Beverage: 5.91
Overall Experience: 6.38
Q
Quiana • couple • us
9
Pros:

Feels less like a Hotel

2026-05-29 • via Nuitee
T
teal • solo_traveller • us
1
No good ! But Receptionist was Kind
Pros:

price and location.

Cons:

I checked into the property and went to the room. As soon as I walked into the room, the phone started ringing. At this time, I was in the restroom viewing the facilities, and I looked into the tub, and there appeared to be feces smeared, and then I turned and looked at the counter, which was also dirty. I had my son answer the phone and it was the Front Desk politely checking to make sure we were settled into the room. I asked him did you call because you knew this room was not up to par or is this your protocol. I let him know that I was not checking into the room and I was headed back to the front desk for a full refund because this room was not suitable for me and my children to stay. He was polite, but he told me that was the only room they had left. He should have had that room blocked off and just told me the property was sold out. I am currently waiting on my full refund.

2026-05-28 • via Nuitee
J
Juan • family_with_children • us
8
I did like my stay at this hotel. The price didn't match my expectations.
Pros:

N/A

Cons:

N/A

2026-05-27 • via Nuitee
A
Amber • couple • us
10
Awesome
Pros:

It was set back and clean!

2026-05-24 • via Nuitee
B
Ballard • solo_traveller • us
10
2026-05-22 • via Nuitee
G
Gipson • solo_traveller • us
9
Cons:

Here were bugs

2026-05-05 • via Nuitee
W
White • couple • us
10
2026-05-04 • via Nuitee
T
Timothy • solo_traveller • us
5
2026-05-04 • via Nuitee
R
Rosa • couple • us
10
Todo muy limpio y te atienden super bien
Pros:

Me gusto todo

2026-05-03 • via Nuitee
A
Acuña Rios • solo_traveller • us
8
2026-05-02 • via Nuitee
S
Servin • solo_traveller • us
4
2026-04-27 • via Nuitee
C
Cindy • couple • us
7
2026-04-23 • via Nuitee
• couple • us
3
2026-04-23 • via Nuitee
J
Jonathan • family_with_children • us
1
Terrible hotel
Pros:

Nothing. Absolutely a terrible place to stay. First and foremost the staff which includes Mexican and Hindu in the front office need to be fired. They are racist. As for the hotel rooms, broken fixtures, old and outdated plus roaches. Lastly the people that stays here are homeless.

Cons:

Everything

2026-04-14 • via Nuitee
C
Christopher • couple • us
10
2026-04-12 • via Nuitee
C
Cecilia • couple • us
8
2026-04-11 • via Nuitee
C
Constance • family_with_children • us
8
It could have been worse.
Pros:

"roomy" suite.

Cons:

Room was dirty. I think someone swept the floor but forgot to pick up the garbage pile of crumbs, dust etc. Also if the spiders and roaches were going to be more roommates they should have shared the costs.

2026-04-05 • via Nuitee
R
Richard • solo_traveller • us
1
Doing some BAIT and Switch shenanigans
Pros:

I PREPAID on Booking.com. The HAD the reservation on the computer when I arrived … and YET… they told me I COULD NOT CHECK IN… because they did not accept PAYPAL ( which is how I prepaid on the Booking site). And that I needed to CANCLE my booking.com reservation and try to get my money back.. AND REBOOK with them directly at the location and PAY AGAIN for the room I ALREADY paid for.

I DECLINED… and went around the corner to the MARRIOT Residence Inn, a MUCH NICER Facility.

Cons:

Nothing

2026-04-02 • via Nuitee
T
Tiffani • family_with_children • us
5
It is what it is
Pros:

The location is tucked away but still near restaurants.

Cons:

The condition of the room. The flooring was completely lifted in the bathroom. The cabinets and paint needs to be redone. Terrible water pressure and the tub was stained. At 10:30am the staff was checking doors and asking when we were checking out. Checkout is at 11. I thought the individual that checked us in was nice.

2026-03-12 • via Nuitee
R
Rosa Maria • solo_traveller • us
10
El personal muy amable
Pros:

Todo muy bien

2026-02-28 • via Nuitee