Extended Stay America Suites - Sacramento - South Natomas

Hotels
•
Extended Stay America Suites
5.2 (635 reviews)
2810 Gateway Oaks Drive , Sacramento , us
+1 916-564-7500

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Availability
Cons:
Cleanliness
Service
Room Quality
Missing Amenities

Categories

Cleanliness
2.91
Numerous reports of dirty rooms including blood stains, hair, and grime.
Service
4.88
Multiple guests reported rude staff and lack of assistance.
Location
8.92
Convenient location near events, positively mentioned by several guests.
Room Quality
3.87
Issues with broken items and poorly maintained rooms reported by guests.
Amenities
3.9
Missing promised amenities like hairdryers and no internet connection.
Value for Money
4.86
Perceived value was low due to cleanliness and service issues.
Food and Beverage
5.91
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.38
General dissatisfaction, but a few aspects like location noted positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:39

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Sacramento. Cook your favorite meals just like at home with a stovetop, microwave, and fridge provided in each kitchen.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast served daily, including a variety of options like breakfast bars, muffins, hot cereal, coffee, and tea. Enjoy a quick and delicious meal before heading out to explore Sacramento.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk assistance, and complimentary onsite parking during your stay. With added perks like laundry facilities, ironing services, upgraded bedding with extra pillows, and free weekly housekeeping, we ensure a comfortable and hassle-free experience for all guests.

Book now for a delightful extended stay experience at Extended Stay America - Sacramento - South Natomas.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.2
Based on 635 reviews
Cleanliness: 2.91
Service: 4.88
Location: 8.92
Room Quality: 3.87
Amenities: 3.9
Value for Money: 4.86
Food and Beverage: 5.91
Overall Experience: 6.38
L
Laura • solo_traveller • us
2
Bad service. Facilities didn’t work.
Pros:

Location

Cons:

It would take a while to get someone to reception. There was never anyone there when I went- always at the back and you had to call them to the front. For breakfast there was no coffee. No one made any more. Oatmeal and other snacks were behind the reception counter, and again, there was no one there so no way to retrieve them. Rooms are very outdated. Shower head was flimsy and very low water pressure. AC was very loud and either very cold or not cold enough. Had some issues with the door lock. Laundry didn’t work. I tried 4 machines and none would take payment.
Curtains in the room had holes. One of the worst hotels I’ve been at by far.

2026-07-24 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

Quiet property

Cons:

N/a

2026-07-22 • via Nuitee
U
Ubaid • solo_traveller • us
1
Don’t come don’t get this hotel not good
Pros:

Nothing like because we say tv not working they say we can’t do anything don’t have technicaian

Cons:

Nothing like rude staff when we reach at property after paying online they ask for pay more for security

2026-07-07 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-07-04 • via Nuitee
K
Kodi • couple • us
1
I will never go back
Pros:

Location

Cons:

Roaches,bad smell,customer service. Room 211 corner room, upon entrance window was left open due to the bad smell in room as entering the kitchen area insects in room, rude staff when trying to be refunded

2026-07-03 • via Nuitee
B
Bonnie • solo_traveller • us
10
Great stay at the extended stay
Pros:

Staff is very friendly and super helpful

Cons:

I wish breakfast lasted a little longer

2026-07-01 • via Nuitee
Z
Zahid • couple • us
5
2026-06-30 • via Nuitee
S
Sugey • couple • us
7
2026-06-29 • via Nuitee
B
brock • solo_traveller • us
1
i was tired and it gave me some place to sleep and shower. i hope i didn't bring hom any bed bugs.
Pros:

there was a bed

Cons:

kind of dirty; run down room; no shampoo in room

2026-06-17 • via Nuitee
R
Ronald • extended_group • us
10
2026-06-12 • via Nuitee
L
Leah • solo_traveller • us
1
I did not stay
Cons:

I need to get my money back because I only stayed 10 min. It was horrible

2026-06-11 • via Nuitee
T
Tianna • solo_traveller • us
1
2026-06-11 • via Nuitee
R
Robyn • solo_traveller • us
10
2026-06-06 • via Nuitee
Q
Quiana • couple • us
9
Pros:

Feels less like a Hotel

2026-05-29 • via Nuitee
T
teal • solo_traveller • us
1
No good ! But Receptionist was Kind
Pros:

price and location.

Cons:

I checked into the property and went to the room. As soon as I walked into the room, the phone started ringing. At this time, I was in the restroom viewing the facilities, and I looked into the tub, and there appeared to be feces smeared, and then I turned and looked at the counter, which was also dirty. I had my son answer the phone and it was the Front Desk politely checking to make sure we were settled into the room. I asked him did you call because you knew this room was not up to par or is this your protocol. I let him know that I was not checking into the room and I was headed back to the front desk for a full refund because this room was not suitable for me and my children to stay. He was polite, but he told me that was the only room they had left. He should have had that room blocked off and just told me the property was sold out. I am currently waiting on my full refund.

2026-05-28 • via Nuitee
J
Juan • family_with_children • us
8
I did like my stay at this hotel. The price didn't match my expectations.
Pros:

N/A

Cons:

N/A

2026-05-27 • via Nuitee
A
Amber • couple • us
10
Awesome
Pros:

It was set back and clean!

2026-05-24 • via Nuitee
B
Ballard • solo_traveller • us
10
2026-05-22 • via Nuitee
G
Gipson • solo_traveller • us
9
Cons:

Here were bugs

2026-05-05 • via Nuitee
T
Timothy • solo_traveller • us
5
2026-05-04 • via Nuitee