Extended Stay America Suites - San Jose - Sunnyvale

Hotels
•
Extended Stay America Suites
7.1 (418 reviews)
1255 Orleans Drive , Sunnyvale , US
+1 408-734-3431

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Quiet environment
Cons:
Cleanliness
Staff responsiveness
Room quality

Categories

Cleanliness
4.6
The room was dirty with ants, text mentions lack of sanitation.
Service
9.1
Some staff issues, but standard quality for this hotel tier.
Location
9.6
Location was convenient for some guests, close to the stadium and Google campus.
Room Quality
5.6
Rooms were often dirty or uncomfortable, poor furniture quality.
Amenities
6.6
Basic amenities available, but some items not provided at check-in.
Value for Money
7.6
Price was reasonable for location, but room quality was subpar.
Food and Beverage
6.6
Breakfast offerings not satisfactory and lack of nearby stores.
Overall Experience
7.1
Overall experience negatively impacted by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:56

Property Description

Convenient Kitchenettes
Each room at Extended Stay America - San Jose - Sunnyvale features a fully equipped kitchenette, perfect for longer stays. With a stove-top, microwave, and fridge, guests can enjoy the convenience of preparing their own meals.

Complimentary Amenities
Guests can take advantage of free WiFi, a 24-hour front desk, and laundry facilities at this hotel. The daily grab-and-go breakfast offers a variety of options to start the day off right, from breakfast bars to hot cereal and coffee.

Ideal Location
Situated in Sunnyvale, this hotel is close to popular attractions such as California Great America and the Apple Headquarters. With free onsite parking, guests can easily explore the nearby sights hassle-free.

Book your stay at Extended Stay America - San Jose - Sunnyvale for a comfortable and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

7.1
Based on 418 reviews
Cleanliness: 4.6
Service: 9.1
Location: 9.6
Room Quality: 5.6
Amenities: 6.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 7.1
W
Walter • solo_traveller • us
10
2026-09-18 • via Nuitee
H
Hernandez • solo_traveller • us
10
Pros:

Staff was friendly

Cons:

N/A

2026-09-09 • via Nuitee
R
Rajeswara Venkata • couple • us
7
I would never stay in this location again.
Pros:

Proximity to my office

Cons:

There are cockroaches and ants in the room we stayed in.
The issue is, we are scared we might carry these when moving out.
The Kitchen counter tops are marble/Granite and Any cup or utensil you put on this used to leave a mark on the stone.

2026-09-08 • via Nuitee
G
Garcia • couple • us
10
2026-09-07 • via Nuitee
D
daniel • couple • us
5
2026-09-04 • via Nuitee
J
junior209 • solo_traveller • us
2
2026-09-03 • via Nuitee
L
LEI RUTH • extended_group • us
5
2026-09-01 • via Nuitee
N
Naomi • extended_group • us
3
2026-08-31 • via Nuitee
M
Martin • couple • us
3
Will not be staying here again even if the price was decent.
Pros:

That it was cost friendly.

Cons:

Breakfast was a bar & a pastry. The room was very dirty. I rented two rooms & one of the AC’s was throwing out white smoke which then made the entire room wet. Rooms had a HORRIBLE smell. Walls had not been cleaned in months/years.

2026-08-26 • via Nuitee
P
Paula • couple • us
9
Quite, comfortable,
Pros:

Very comfortable room, I like it has a little kitchenette in the room. Quite hotel, very good for a good price

2026-08-25 • via Nuitee
K
Karen • solo_traveller • co
10
2026-08-23 • via Nuitee
Z
Zaida • couple • us
2
2026-08-23 • via Nuitee
D
diaz • solo_traveller • us
10
2026-08-08 • via Nuitee
K
Kim • couple • us
3
It sucked . I paid for something I didn’t get
Pros:

Nothing

Cons:

They gave my room away after I called and said I would be late and they said no problem.

2026-08-07 • via Nuitee
D
Dianna • solo_traveller • us
1
hell hotel
Pros:

the front desk person and the maid were helpful very nice everything else was the worst I ever experienced

Cons:

1st impression? ..... documents hanging in the lobby were all staples up and crooked .. very stuffy room not pleasant. the room itself freezing cold remote had no batteries floor was sticky until I washed it down . lights in kitchen did not work walls in room were dirty . woke up to cockroach infestation of 100 dollars worth of snacks we got the night before the concert we were attending. we left without even showing after shaking roaches out of our clothes that were in the bathroom

2026-08-07 • via Nuitee
B
Bridgett • couple • us
8
2026-08-07 • via Nuitee
C
Carlos • extended_group • es
1
In conclusion, the hotel doesn’t really match with their description.
Pros:

I really liked the location of the hotel and the beds were comfortable

Cons:

We made a reservation for two rooms together and they gave us them separate. There is no shampoo in the showers. The bathrooms are unclean. The breakfast is small compared to the size of the hotel.

2026-08-06 • via Nuitee
A
Angelique • couple • us
4
Dirty
Pros:

Just near my work found a bug in the bed I was sleeping on it

Cons:

There was a bug alive in the bed

2026-08-06 • via Nuitee
M
Mary • couple • ca
1
2026-07-25 • via Nuitee
P
Prasad • solo_traveller • us
1
Pros:

Wooden floor was very sticky and dirty and also had bad smell. It was horrible experience in 3 nights.

Cons:

The room cleanliness

2026-07-24 • via Nuitee