Renaissance Portsmouth-Norfolk Waterfront Hotel

Hotels
•
Renaissance Hotels & Resorts
8 (837 reviews)
425 Water Street , Portsmouth , us
+1 757-673-3000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great staff
Beautiful location
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
7
Some guests reported issues with cleanliness, including dust and unclean bathrooms.
Service
9
Staff were described as pleasant and helpful, contributing positively to the experience.
Location
9
Guests appreciated the beautiful views and convenience of the location.
Room Quality
7
While some rooms were comfortable, issues like small size and maintenance problems were noted.
Amenities
8
Amenities were generally well-received, though some guests noted missing features like microwaves.
Value for Money
8
Expectations were mixed; some found the value acceptable considering the location and views.
Food and Beverage
8
Food options were mentioned positively, particularly in terms of the restaurant experience.
Overall Experience
8
Overall experience was mostly positive, despite some complaints about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 13:28

Property Description

Waterfront Location with Panoramic Views
Located in Portsmouth, our hotel offers stunning views over Elizabeth River. Enjoy the picturesque scenery right from your room.

Luxurious Amenities
Indulge in our indoor pool, complete with a relaxing hot tub. Stay active in our modern fitness center or unwind in our spacious guestrooms featuring flat-screen HDTVs and cozy seating areas.

Delightful Dining Options
Savor delicious seafood dishes at Foggy Point Bar and Grill, our on-site restaurant open for breakfast, lunch, and dinner. Treat your taste buds to a culinary experience.

Experience the perfect blend of comfort and convenience at Renaissance Portsmouth-Norfolk Waterfront Hotel. Book your stay now for a memorable waterfront getaway.

Important information:

Please note, the parking garage is owned by the City of Portsmouth.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8
Based on 837 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
N
nailah • couple • us
10
2026-07-25 • via Nuitee
M
Moore • solo_traveller • us
10
2026-07-21 • via Nuitee
M
Moore • solo_traveller • us
10
Pros:

The location and waterside is beautiful. Lobby bar and pool table areas are always clean and beautiful. Rooms are comfy

Cons:

It can be hot. Bring your fan or ask for one

2026-07-21 • via Nuitee
J
Justin • family_with_children • us
6
2026-07-20 • via Nuitee
J
Joseph • solo_traveller • us
6
Outstanding Staff, During A No AC Heat Wave
Pros:

This was our third year with the Renaissance of Portsmouth. The staff was amazing per usual. We brought friends down with us, and their hospitality is unmatched. Specially given the circumstances. We were able to check in extra early which really.helped out arriving as early in the morning as we did.

Cons:

Unfortunately, on the hottest weekend so far this year as we arrived the AC for the entire building went out. That definitely made things uncomfortable. But the staff did their best despite them suffering just as much as we were. Despite that, I am sure we will return next year.

2026-07-07 • via Nuitee
G
Gayle • solo_traveller • us
1
2026-07-06 • via Nuitee
B
Brown • couple • us
5
2026-07-06 • via Nuitee
R
Rosemary • couple • us
1
Terrible and did not get compensation!
Pros:

Location

Cons:

Pipe burst on the second of my visit, air broke, had to buy fans from the store and was not comfortable in 104 degree heat on the 4th of July weekend.

2026-07-06 • via Nuitee
B
BlkBttrfly • solo_traveller • us
4
Nice Hotel but the AC was disappointing
Pros:

I loved the location and the beautiful waterfront views. Being able to watch the Fourth of July fireworks from our room was a highlight of our stay. The hotel was clean, and the common areas were nice.

Cons:

The air conditioner never cooled the room properly during our stay, which was very disappointing, especially considering the cost of the room. The bed was too firm, the pillows were uncomfortable, and there was no microwave in the room. Overall, the lack of a comfortable, cool room had the biggest impact on our stay.

2026-07-05 • via Nuitee
J
Jevon • couple • us
2
2026-07-04 • via Nuitee
A
AP • family_with_children • us
6
Pros:

Hotel itself was good, staff was not very helpful.

Cons:

The area around hotel is horrible. Would not recommend walking around in this area, very unsafe.

2026-07-03 • via Nuitee
D
Dr • solo_traveller • us
8
Pros:

The staff was very professional and considerate.

Cons:

The unavailability of food except for restricted times..

2026-07-03 • via Nuitee
D
Dana Wilson • extended_group • us
10
Will return 🏃🥰
Pros:

I loved it will be bck

Cons:

The shwer wasn't clean & no microwave in room

2026-07-03 • via Nuitee
S
Shalonda • solo_traveller • us
5
Renaissance Stay
Pros:

The area is nice.

Cons:

The beds are not comfortable and the rooms are not clean. The floor has never been swept or mopped. Sheets are stained. This was my second time staying there, I will not stay there again.

2026-07-01 • via Nuitee
J
Jonathan • family_with_children • us
9
Ferry to waterside and harbor park!
Pros:

place was clean. good water pressure. right by the ferry. staff was great.

Cons:

fridge didnt get cold. lots of minor maintenance issues

2026-06-28 • via Nuitee
S
Smith • solo_traveller • us
9
Pros:

Staff were very friendly...Food at bar was great

Cons:

parking garage, and walk to front desk were ok for me, but i noticed several disabled people that had a lot of difficulty getting to the front desk and elevators

2026-06-24 • via Nuitee
H
hjp2025 • Couples • Virginia Beach, Virginia
10
Remarkable
Pros:

First time back in 15 years and was pleasantly surprised with upgraded decor. Decided to stay here due to Sail 250 event and proximity of Ferry adjacent to property and the commanding view of Norfolk Waterside. We were not disappointed whatsoever!

Want to mention Daphne who was staffing the reception desk and went out of way to greet us as well as provide plentiful information. She was absolutely delightful! Marriott sets a high standard in this regard but Daphne exceeds that high standard!

The room was extremely well furnished and obviously recently upgraded with stylish colors and furnishing. Bathroom was deluxe in every aspect with sliding barn door and oversized shower with dual heads. Nice!

Breakfast was a gourmet affair with buffet set up with plentiful options including fresh fruit. Need to call out Daruis who seemed to be hustling all over dining room yet managing to give friendly personalized attention to each and every one of diners. He really made an impression on us.

This property is well situated on waterfront with ample parking and with ferry service, an attractive alternative to staying in Norfolk with easy access via delightful ferry service.

2026-06-23 • via Tripadvisor
G
G • solo_traveller • us
8
2026-06-23 • via Nuitee
E
Ernest • couple • us
10
Hotel accomodations great customer service sucked.
Pros:

Everything about the facility was great.

Cons:

The communication between the booking agent and the hotel representatives sucked. The was a glitch in the system and the hotel could not see my reservation. Manager was not on duty who could resolve issue. This went on for over a week. Need qualified individuals who can resolve these types of issues on duty all the time.

2026-06-21 • via Nuitee
G
GREGORY • solo_traveller • us
8
2026-06-20 • via Nuitee