Renaissance Portsmouth-Norfolk Waterfront Hotel

Hotels
•
Renaissance Hotels & Resorts
8 (825 reviews)
425 Water Street , Portsmouth , us
+17576733000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great staff
Beautiful location
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
7
Some guests reported issues with cleanliness, including dust and unclean bathrooms.
Service
9
Staff were described as pleasant and helpful, contributing positively to the experience.
Location
9
Guests appreciated the beautiful views and convenience of the location.
Room Quality
7
While some rooms were comfortable, issues like small size and maintenance problems were noted.
Amenities
8
Amenities were generally well-received, though some guests noted missing features like microwaves.
Value for Money
8
Expectations were mixed; some found the value acceptable considering the location and views.
Food and Beverage
8
Food options were mentioned positively, particularly in terms of the restaurant experience.
Overall Experience
8
Overall experience was mostly positive, despite some complaints about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 13:28

Property Description

Waterfront Location with Panoramic Views
Located in Portsmouth, our hotel offers stunning views over Elizabeth River. Enjoy the picturesque scenery right from your room.

Luxurious Amenities
Indulge in our indoor pool, complete with a relaxing hot tub. Stay active in our modern fitness center or unwind in our spacious guestrooms featuring flat-screen HDTVs and cozy seating areas.

Delightful Dining Options
Savor delicious seafood dishes at Foggy Point Bar and Grill, our on-site restaurant open for breakfast, lunch, and dinner. Treat your taste buds to a culinary experience.

Experience the perfect blend of comfort and convenience at Renaissance Portsmouth-Norfolk Waterfront Hotel. Book your stay now for a memorable waterfront getaway.

Important information:

Please note, the parking garage is owned by the City of Portsmouth.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8
Based on 825 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
J
Jevon • couple • us
2
2026-07-04 • via Nuitee
D
Dr • solo_traveller • us
8
Pros:

The staff was very professional and considerate.

Cons:

The unavailability of food except for restricted times..

2026-07-03 • via Nuitee
A
AP • family_with_children • us
6
Pros:

Hotel itself was good, staff was not very helpful.

Cons:

The area around hotel is horrible. Would not recommend walking around in this area, very unsafe.

2026-07-03 • via Nuitee
D
Dana Wilson • extended_group • us
10
Will return 🏃🥰
Pros:

I loved it will be bck

Cons:

The shwer wasn't clean & no microwave in room

2026-07-03 • via Nuitee
S
Shalonda • solo_traveller • us
5
Renaissance Stay
Pros:

The area is nice.

Cons:

The beds are not comfortable and the rooms are not clean. The floor has never been swept or mopped. Sheets are stained. This was my second time staying there, I will not stay there again.

2026-07-01 • via Nuitee
J
Jonathan • family_with_children • us
9
Ferry to waterside and harbor park!
Pros:

place was clean. good water pressure. right by the ferry. staff was great.

Cons:

fridge didnt get cold. lots of minor maintenance issues

2026-06-28 • via Nuitee
S
Smith • solo_traveller • us
9
Pros:

Staff were very friendly...Food at bar was great

Cons:

parking garage, and walk to front desk were ok for me, but i noticed several disabled people that had a lot of difficulty getting to the front desk and elevators

2026-06-24 • via Nuitee
H
hjp2025 • Couples • Virginia Beach, Virginia
10
Remarkable
Pros:

First time back in 15 years and was pleasantly surprised with upgraded decor. Decided to stay here due to Sail 250 event and proximity of Ferry adjacent to property and the commanding view of Norfolk Waterside. We were not disappointed whatsoever!

Want to mention Daphne who was staffing the reception desk and went out of way to greet us as well as provide plentiful information. She was absolutely delightful! Marriott sets a high standard in this regard but Daphne exceeds that high standard!

The room was extremely well furnished and obviously recently upgraded with stylish colors and furnishing. Bathroom was deluxe in every aspect with sliding barn door and oversized shower with dual heads. Nice!

Breakfast was a gourmet affair with buffet set up with plentiful options including fresh fruit. Need to call out Daruis who seemed to be hustling all over dining room yet managing to give friendly personalized attention to each and every one of diners. He really made an impression on us.

This property is well situated on waterfront with ample parking and with ferry service, an attractive alternative to staying in Norfolk with easy access via delightful ferry service.

2026-06-23 • via Tripadvisor
G
G • solo_traveller • us
8
2026-06-23 • via Nuitee
E
Ernest • couple • us
10
Hotel accomodations great customer service sucked.
Pros:

Everything about the facility was great.

Cons:

The communication between the booking agent and the hotel representatives sucked. The was a glitch in the system and the hotel could not see my reservation. Manager was not on duty who could resolve issue. This went on for over a week. Need qualified individuals who can resolve these types of issues on duty all the time.

2026-06-21 • via Nuitee
G
GREGORY • solo_traveller • us
8
2026-06-20 • via Nuitee
D
Denice • couple • us
3
Racist staff behind front desk
Pros:

Front desk staff was extremely rude upon check-in
Watched a couple in front of us whose room was not ready given options on things to do until the room was ready and they said that they would reach out when it was
Example take advantage of the restaurant
Take advantage of our beautiful Bar
Take advantage of using the workout facilities or the pool
It shouldn’t be long in your room will be ready. Will reach out to you when it is.
Next, I’m up
The staff member barely made eye contact with me and literally just said to me your room is not ready. You might want to check back at 4 o’clock.
Offered nothing
No suggestions
Not at all close to the contact that she had with a couple people for me
It was extremely uncomfortable
We ended up having lunch outside of the hotel
Totally felt like we were on that welcome there
Never mind you we paid a lot of money for this room
And I had reached out to them in advance, explaining that we were going to a concert at the pavilion and that if we could all check in early, that would be fantastic
Nothing was even offered not offered to hold our luggage or to reach out to us when the room was ready
Nothing
This room was not cheap
It was on a higher floor with a Riverview
I would never waste my money going to a place that I was unwanted. I thought they were very racist.

Cons:

The property itself was beautiful
The staff behind the front desk upon arrival check-in was rude, racist, and inconsiderate
Talk about giving someone else a sense of entitlement because they were staying there
We were treated like we weren’t even going to be a guest
I would never stay at this hotel again

2026-06-20 • via Nuitee
J
Jabari • solo_traveller • us
8
2026-06-17 • via Nuitee
S
shilah shikoh • solo_traveller • ke
10
2026-06-16 • via Nuitee
A
April • couple • us
10
2026-06-15 • via Nuitee
H
Harry Wilks • solo_traveller • us
10
2026-06-14 • via Nuitee
J
JaWanda • solo_traveller • us
10
2026-06-12 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-06-11 • via Nuitee
K
Keith • couple • us
9
We enjoyed our stay, even though room service was not available at the time.
Pros:

Location is great, very similar to in Jersey City across the river from Manhattan NY.

Cons:

Room size is not ideal for my needs but it’s totally fine for an overnight stay.

2026-06-10 • via Nuitee
C
Christina • solo_traveller • us
10
Pros:

Everything was great

Cons:

None

2026-06-09 • via Nuitee