Crowne Plaza Sydney Burwood by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (1990 reviews)
60 Burwood Rd , Sydney , AU
+61 2 8880 4599

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location (Westfield, train station, restaurants nearby)
Friendly and professional staff (many positive mentions)
Clean, spacious rooms with balconies in some units
Rooftop pool and good views
Easy parking (automatic or free 2hr street parking)
Repeat guests and strong local convenience
Cons:
Uncomfortable bedding for some (mattress, pillows, lack of doonas/blankets)
Chaotic check-in process with queues
Pool/spa not always working
Limited in-room amenities (no microwave/toaster/minibar in places)
Occasional WiFi/connectivity issues
No shower door in some rooms causing wet bathroom floors
Room service food reported cold
Sofa bed / secondary beds uncomfortable

Categories

Cleanliness
9
Multiple guests repeatedly described rooms as clean, spacious and well presented; several reviews explicitly state the hotel was 'very clean' or 'clean and comfy.'
Service
8.5
Staff are frequently praised as friendly, exceptional and professional with 24/7 reception noted, though the check-in process is described as chaotic with regular queues.
Location
9.5
Consistently highlighted as a major strength: immediate proximity to Westfield, close to Burwood train station, plenty of restaurants, cinemas and easy access to Sydney Olympic Park.
Room Quality
7
Mixed feedback: rooms are often described as spacious with balconies and large beds, but several guests reported uncomfortable mattresses and pillows, inadequate bedding, wrong bed configurations and issues like no shower door causing wet floors.
Amenities
7.5
Rooftop pool and gym are positives, parking is easy, but there are recurring amenity issues: pool/spa sometimes not working, occasional WiFi/connectivity problems and limited in-room amenities (no microwave/toaster/minibar in some rooms).
Value for Money
8
Generally good value given location and room size, though several guests felt bedding and amenity shortfalls reduced perceived value (one review noted it 'would have been excellent value' if bedding was better).
Food and Beverage
7.8
Limited direct experience for some guests (restaurant smelled inviting), but there are mixed notes: easy access to local food and Chinatown, yet at least one report of cold room service food.
Overall Experience
9.1
Majority of reviews are very positive—'fantastic', 'amazing', repeat stays recommended—tempered by recurring operational issues (check-in queues, occasional amenity faults). Overall stays are frequently enjoyable with a few notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodations
Crowne Plaza Sydney Burwood, an IHG Hotel offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast stunning city views and a private balcony, providing the perfect blend of comfort and style.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a delectable array of American, Mediterranean, and Australian cuisine. With vegetarian, halal, and kosher options available, there's something to satisfy every palate.

Convenient Location and Multilingual Staff
Located near ANZ Stadium and Bicentennial Park, the hotel is a prime choice for travelers seeking entertainment and outdoor activities. Plus, with a multilingual staff fluent in Mandarin, English, Hindi, and Korean, guests can expect exceptional service round the clock.

Experience luxury, convenience, and exceptional service at Crowne Plaza Sydney Burwood, an IHG Hotel. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 1990 reviews
Cleanliness: 9
Service: 8.5
Location: 9.5
Room Quality: 7
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 9.1
V
Victoria • solo_traveller • au
8
2026-10-31 • via Nuitee
D
Denise • couple • au
10
Fantastic place to stay. Can’t fault it. 👏👏👏👏👏
Pros:

Location, friendly staff, comfortable room

Cons:

Nothing

2026-10-26 • via Nuitee
E
Evdoxia • extended_group • au
9
Clean, good location, nice room - overall a great stay. Westfield and Sydney Olympic Park close by
Pros:

Right next to Westfield and in close proximity to Sydney Olympic Park. I highly recommend staying here if this is in an area you need to be in. It was clean, spacious and made the trip easy.

Cons:

Nothing I can think of it was pretty good.

2026-10-25 • via Nuitee
C
Caroline • family_with_children • au
9
2026-10-19 • via Nuitee
S
stephen • solo_traveller • ie
10
2026-10-17 • via Nuitee
S
Sainsbury • couple • au
10
2026-10-16 • via Nuitee
K
Kathy • family_with_children • au
8
2026-10-13 • via Nuitee
S
Su • couple • au
9
2026-10-13 • via Nuitee
B
Barry • couple • au
8
2026-10-13 • via Nuitee
J
Jonathon • family_with_children • au
8
Good
Cons:

The beds should be at least a queen, so much space in the room and they put in two tiny double beds

2026-10-12 • via Nuitee
C
Courtney • family_with_children • au
5
2026-10-09 • via Nuitee
Y
Yan Yee • solo_traveller • au
8
2026-10-07 • via Nuitee
H
Huseyin • solo_traveller • au
1
2026-09-18 • via Nuitee
J
Jessica • family_with_children • au
10
Amazing stay with beautiful views.
Pros:

Rooftop pool was such a highlight of the trip and a short walk to china town and so much amazing food. Close to the train station and lovely rooms and balconies.

Cons:

We couldn't connect to the WiFi but with a 24/7 reception someone would have been happy to help but there's plenty of channels anyhow!

2026-09-14 • via Nuitee
J
John • couple • gb
10
2026-09-13 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

This place was absoultley amazing highly recommend the staff are exceptional ⭐️⭐️⭐️⭐️⭐️

Cons:

Everything was great

2026-09-13 • via Nuitee
F
Franc • family_with_children • au
8
Pros:

Great location have stayed many times.

Cons:

The check in process is chaotic every time. Always a queue. .
Pool spa never works.

2026-09-10 • via Nuitee
H
HONG • solo_traveller • au
10
2026-09-07 • via Nuitee
A
Aaron • solo_traveller • au
10
Comfy
Pros:

Quick and easy + parking was super easy and automatic

Cons:

Microwave was only thing missing

2026-09-06 • via Nuitee
L
Lynette • couple • au
9
Pros:

Perfect location for what we needed to do, good food and nice staff

Cons:

No door on the shower means the bathroom floor gets soaked after every use

2026-09-03 • via Nuitee