Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Cashless payment available
See all facilities

Review Highlights

Pros:
Excellent customer service
Great amenities
Cons:
Limited cleaning service over long stays
Parking difficulties

Categories

Cleanliness
8.31
Some guests noted issues with room cleanliness over extended stays.
Service
9.78
Excellent customer service from staff, particularly Kino and HoJeong, who resolved issues effectively.
Location
9.32
Great location with easy access to historical sights and public transportation.
Room Quality
8.77
Rooms are described as spacious and comfortable, with good amenities.
Amenities
9.3
Offers useful amenities like a washing machine and coffee machine in the room.
Value for Money
8.76
Standard quality for this hotel tier; offers good amenities for the price.
Food and Beverage
9.31
Positive remarks on breakfast offerings and special meal services.
Overall Experience
9.28
Overall, positive experiences noted by the guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:07

Property Description

Luxurious Accommodation
Tokyu Stay Kanazawa, a 4-star hotel near Kanazawa Castle, offers air-conditioned rooms with modern amenities like a flat-screen TV and a safety deposit box.

Convenient Facilities
Guests can enjoy the shared lounge and free WiFi throughout the property. The hotel also provides luggage storage space, ensuring a hassle-free stay for all visitors.

Prime Location
Located near popular attractions like Kenrokuen Garden and Kanazawa Station, Tokyu Stay Kanazawa is the perfect choice for travelers seeking comfort and convenience in Kanazawa.

Book your stay at Tokyu Stay Kanazawa now for a memorable experience in this beautiful city.

Important information:

For guests staying 6 nights or less, simplified cleaning will be provided upon request. If you would like this, please apply "request cleaning" card in front of your room door. (Simplified cleaning includes collecting Face towels, bath towels, bath mats, nightwear, and trash) For guests staying 7 nights or more, room cleaning will be provided (collect towels. nightwear and trash, bed-making, clean inside the room, restock the room amenities). (You can also ask for the additional room cleaning with the additional fees. Please ask the front desk for further details.)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 4574 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.32
Room Quality: 8.77
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 9.28
L
Lauren • family_with_children • au
10
Comfortable and stylish
Pros:

Perfect location with the Loop bus right outside and an easy walking distance to museums and gardens. It is a clean, modern hotel. My room was spacious and well appointed. It had a lovely view of the mountains in the distance. The staff were professional but welcoming and friendly. I would definitely recommend this hotel to family and friends.

Cons:

Nothing

2026-05-24 • via Nuitee
M
Matthew • couple • us
10
Excellent location, friendly staff - highly recommend. Will be staying here again
Pros:

Location, friendly staff

Cons:

Nothing - everything was great

2026-05-23 • via Nuitee
J
Jackie • couple • nz
8
2026-05-23 • via Nuitee
M
Maria Ignacia • couple • es
10
2026-05-23 • via Nuitee
B
Bernhard • solo_traveller • at
10
2026-05-23 • via Nuitee
西浦 • solo_traveller • jp
8
良かった。
Pros:

リーズナブル、部屋に洗濯機

Cons:

朝食時のスタッフ同士のおしゃべり

2026-05-23 • via Nuitee
A
AIKO • family_with_children • jp
10
Pros:

部屋が広くて快適だった

2026-05-23 • via Nuitee
L
L H Saw • solo_traveller • my
10
2026-05-23 • via Nuitee
S
Sophie • couple • fr
9
2026-05-23 • via Nuitee
P
Paul • solo_traveller • fr
10
Pros:

Gros coup de cœur pour le personnel.
L'équipe de cet hôtel est très gentille et très professionnelle. Bravo !!
La chambre était très agréable, spacieuse et les meubles de qualité.
D'habitude quand je prends une chambre avec lit double et que je me retrouve avec 2 lits simples mis côte à côte, je suis très déçu. Mais alors là, ils sont totalement pardonnés. C'était 2 lits simples de 110 cm de largeur, ce qui faisait 220 cm de largeur (bien supérieur au King size annoncé) et on ne sentait pas la séparation au milieu des 2 lits simples.
Très bonne literie. J'ai très bien dormi !!
La machine à laver séchante était de très bonne qualité.
Rapport qualité-prix très très bon !!

Si je reviens à Kanazawa, je réserverai sans hésiter dans cet hôtel.
Je recommande très fortement !!

Cons:

Rien. C'était parfait !!

2026-05-22 • via Nuitee
J
Jit Sheng • couple • sg
10
Spacious and comfortable place to stay - will definitely stay here again!
Pros:

Location: Property requires quite a long walk from the train station. If you don't have luggage, the bus is a viable option, else the best option would be to take a taxi. Uber or Go Taxi both work well.
The location itself is about 10 - 15 mins walk from attractions like Omicho market, Samurai district, Kanazawa castle, and shopping/eating areas. 8/10

Cleanliness: As clean as it gets. 10/10

Security: Your room access card only grants you access to your floor. Also, during silent hours you will need your room card to access the front door. 10/10

Service: The staff can speak english and were friendly and professional. They accept luggage deliveries and can arrange luggage delivery for you. 10/10

Amenities: Toiletries are available at the lobby. Standard

Room facilities/features: If you plan to stay for a decent duration, make sure to get the residential double room, or any room with washing machines in your room. The combined washing machine/dryer comes with the required laundry and detailed instructions on how to use it. Fantastic and works well.
Room comes with standard bathtub and shower combination, which works well.
The toilet even has automatic flushing.
The room itself has plenty of space to hang up your clothes, and plenty of power sockets.

Room layout:
The room is relatively spacious for 2 people, with room to open 4 luggages and still have space to walk around comfortably.
The table and chairs can be used by 2 people simultaneously even with all luggages open.
There is plenty of space to place your personal belongings.

Cons:

Air conditioning: the heater mode seems to be either sauna mode or none. Without the heater, the room can get chilly in early May at night, but with the heater the room gets uncomfortably hot.
The dryer mode does not seem to reliably dry the air at night for some reason unless you set it to cool the room.

2026-05-22 • via Nuitee
C
Claudio Marcelo • solo_traveller • ar
9
Excelente propuesta para Kanazawa costo/beneficio
Pros:

Prácticamente todo,,excelente el tamaño del cuarto,,tenía hasta lavasecarropas, las camas super comodas,,el desayuno mas que correcto,, por el precio de lo que cobran.

Cons:

Había pocos lugares disponibles para,desayunar y se arman filas de espera bastante largas y uno a la mañana no quiere perder tanto tiempo en espera.

2026-05-22 • via Nuitee
F
Fabrizio • solo_traveller • it
9
2026-05-22 • via Nuitee
J
Jose Luis • couple • es
8
2026-05-22 • via Nuitee
L
Laura • couple • es
10
Repetiría 100%
Pros:

Todo. Me pareció un hotel espectacular.

Cons:

Nada.

2026-05-22 • via Nuitee
R
Romina • extended_group • it
10
2026-05-22 • via Nuitee
T
Tilleman • couple • nl
8
Great city and just the right spot to stay!
2026-05-22 • via Nuitee
F
Florent • couple • ch
8
Sehr schönes Hotel mit sehr nettem Personal!
Pros:

Sehr sauber, confortables Zimmer, gemütliches Bett, sehr tolles Zimmer! Lage perfekt, Personal sehr nett und hilfsbereit! Das Hotel hat immer gut gerochen!
Die Waschmaschine war super sauber und einfach zu bedienen.

Cons:

Das Frühstück war nur bis 09:30 Uhr und als wir ca. um 09:00 Uhr eintrafen räumte das Personal bereits relativ gestresst das Buffet ab.
Auch dunkelten die Vorhänge nicht so gut ab wie gewünscht. Aber das waren nur kleine Minuspunkte.

2026-05-21 • via Nuitee
H
Hugo • couple • za
10
2026-05-21 • via Nuitee
J
jerome • couple • fr
10
Top
Pros:

Hôtel très bien placé. Chambre spacieuse et confortable. Calme. Si vous voulez prendre le petit déjeuner, faites la réservation en même temps que la chambre car lors de notre séjour, nous n’avons pas pu prendre le petit déjeuner.

Cons:

Rien

2026-05-21 • via Nuitee