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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Outdoor furniture
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Wine/champagne
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Tour/class on local culture
Review Highlights
Categories
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Property Description
Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.
Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.
Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.
Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!
The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.
The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.
Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.
The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible at a location nearby (reservation is not possible) and costs EUR 24 per day.
Location
Guest Reviews
-L'emplacement de l'établissement
-Le personnel
-Le petit déjeuner
-Le cadre du lieux
-Manque de choix pour le petit déjeuner
-La moquette
A very unique experience to stay in the castle walls overnight. We loved everything about this stay. The staff were great, the breakfast was yummy, the bed was perfect, and the location truly cannot be beat.
Everything was perfect.
A wonderfully quirky old building. Breakfast was great. The room had fantastic A/C which was handy during a heatwave. Lovely staff.
Nothing
We were at the heart of the city
Heatwave week -:( but the constant wind of Carcassonne helped
Great location and friendly staff.
Room was worn. Shower did not have hot water just lukewarm.
Vackert, fantastisk miljö, i huvudsak hjälpsam personal
taxi kunde de inte beställa på rätt tid. Vi fick springa med packning 2,4 km i värme p g a detta. Det blev längre p g a att personal körde packningen (hjälpsamt?) till en upphämtningsplats längst från centrum, där de sade att taxin skulle komma. 45 min efter att vi skulle hämtats, kom sms att taxin skulle anlända-till hotellet.
Le jardin bien exposé et bien entretenu
Hôtel et équipements fatigués, vieillots, mériterait un coup de modernisation aussi bien dans les espaces communs que dans les chambres
Le petit déj se prend dans une salle alors qu'il y a une grand et magnifique jardin, on nous a dit que c'était à l'intérieur
Nous avons soit disant été surclassé dans une chambre poussiereuse, pas moderne et sombre, après insistance on nous a trouvé une très belle chambre, pourquoi n'avons pas eu cette dernioère dès le départ ?
Authentic, garden, location
No milk of any description imn the room
Very beautiful and serene. We loved it and wished we could have stayed longer.
The tub felt unstable while showering.
Great location but the hotel room and bathroom/toilet was VERY dated. For the price and the fact that it is one of the few hotels within the old city I would have expected better. Breakfast was good. Pre-booked parking was very convenient and not too expensive - I’d definitely recommend reserving a space there. But the 4 EV chargers were VERY slow (around 3kwh) so only really useful for PHEVs rather than BEVs; they cost 5 Euros per charge and were on a first come first served basis.
Dated bedroom, bathroom and toilet - as per above. They really haven’t changed since the early 1980s and detracted from the overall experience.
La tranquilidad del hotel.
El desayuno algo escaso la oferta.
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