Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3413 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , fr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 24 per day.

Location

Guest Reviews

8.4
Based on 3413 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
H
Hilary • solo_traveller • gb
10
Pros:

Location was excellent. Staff friendly, helpful and polite. Breakfast buffet very good. Shuttle service to car park for taxi very convenient. Comfortable bed and pillows. Room a bit tired looking but clean. Garden area was well kept and quiet.

Cons:

Nothing.

2026-06-12 • via Nuitee
L
Luiz Antônio Bastos soares • extended_group • br
10
Excelente
Pros:

Excelente localização, limpeza impecável.

2026-06-12 • via Nuitee
E
Edmee • couple • ch
8
2026-06-12 • via Nuitee
P
Peter • couple • gb
7
A great location easy walking within the city walls.
Pros:

Situated in the heart of the city.
They arranged secure parking outside the city walls and transferred all luggage straight away, staff are happy and chatty.

Cons:

Nothing

2026-06-12 • via Nuitee
R
Rob • couple • nl
5
Was acceptabel maar zeker geen “wow gevoel”.
Pros:

De ligging en de haal breng service vanaf de parking.

Cons:

Het achterstallig onderhoud.

2026-06-11 • via Nuitee
W
william • couple • gb
7
Great Location
Pros:

Great Location

Cons:

Room was a bit tired

2026-06-10 • via Nuitee
M
Maeve • solo_traveller • au
7
2026-06-10 • via Nuitee
S
stanislas • solo_traveller • fr
1
Une honte pour un 4 étoiles la chambre faisait 6 mètres carrés même pas de quoi mettre ses valises un scandale en plus o
Pros:

Nul

Cons:

La chambre

2026-06-09 • via Nuitee
M
Mariano • solo_traveller • ar
10
Pros:

Ubicación. Desayuno, la comodidad del cuarto

Cons:

Nada

2026-06-09 • via Nuitee
M
Masahiko • couple • jp
8
Pros:

城壁と城の塔が見える部屋を希望と伝えたら、かなえてくれた。朝食は美味しかった。

Cons:

朝、中庭で寛いでいると、従業員さんがタバコを吸いにやって来て煙が臭く、興醒めした。

2026-06-09 • via Nuitee
P
Philippe • couple • fr
7
Correct sans plus
Pros:

Le parking, le bagagiste et l’emplacement

Cons:

Rapport qualité prix dû uniquement à la situation. Baignoire plutôt qu’une douche. Peinture écaillée au plafond de la chambre et sur la des wc. Terrasse privative de la chambre pas nettoyée.

2026-06-09 • via Nuitee
O
olivier • couple • fr
8
2026-06-08 • via Nuitee
V
Veronique • family_with_children • fr
9
Pros:

L'emplacement est idéal pour visiter la citadelle. Le charme médiéval, une décoration soignée. Le personnel est très serviable et souriant.

2026-06-08 • via Nuitee
J
Joseph • extended_group • us
10
I wish I had more time to tour the old town area.
Pros:

Great location.

2026-06-08 • via Nuitee
O
Oleg • couple • au
8
Pros:

Location

2026-06-07 • via Nuitee
J
Julia • couple • gb
8
Great location, breakfast could be better.
Pros:

Great location, room had beautiful views over the city and the gardens. Nice to have a private garden to sit outside. Comfortable room.

Cons:

Breakfast was very disappointing for a four star hotel, especially considering the price of the room.

2026-06-06 • via Nuitee
D
David • couple • gb
8
2026-06-05 • via Nuitee
C
Charroin • couple • fr
7
2026-06-05 • via Nuitee
C
Cathleen • couple • us
8
2026-06-04 • via Nuitee
J
Jean-Paul • solo_traveller • fr
8
Pros:

L’emplacement

2026-06-03 • via Nuitee