Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3373 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , fr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 24 per day.

Location

Guest Reviews

8.4
Based on 3373 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
A
Alexey • extended_group • fr
9
2026-05-16 • via Nuitee
A
Alexandra • solo_traveller • fr
8
agréable
Pros:

l’emplacement

Cons:

douche vieille et hors d’usage partiel

2026-05-15 • via Nuitee
D
Diane • couple • gb
6
A great location but somewhat disappointing for the price
Pros:

A great location to explore the old city. The reception staff when we checked in were very helpful. It was nice to be able to sit outside the room in the garden, although the chairs would benefit from cushions.

Cons:

The room was very small and very basic. The only toiletries in the bathroom were shampoo and shower gel, no conditioner no lotion. Only one bottle of water was provided. We were not left any milk for the tea/coffee and there were no instructions for the phone so we had to go down to reception ourselves to ask for. The bath was very cheap and wobbly and you couldn't use if as a bath as there was no plug.

2026-05-13 • via Nuitee
J
Julie • solo_traveller • gb
9
Beautiful olde world hotel
Pros:

Beautiful hotel in the heart if the mediaeval city, Beautiful room in the garden area, little table and chairs outside our door, every where spotless clean, the L' Occitan products in the bathroom, coffee machine but no milk, reception said the don't have milk, we had to buy some. Staff polite. Breakfast was lovely plenty of sweet and savoury options, lovely crispy bacon with scrambled eggs, loved that they had plenty of nuts and seeds and dried fruit as well as fresh.

Cons:

The fact they had no milk for coffee, also the sofa bed wasn't made up when we arrived, we are two friends, not a couple . Didn't like the 3 steps up to the bathroom, very dangerous at night, specially coming out as they are right outside the door, we put a white towel there to remind us .

2026-05-13 • via Nuitee
C
Cindy • couple • fr
5
Très moyen
Cons:

C’est très bruyant même en plein nuit. Les chambres sont soit disant insonorisées mais on entend le bruit de la rue comme ci les fenêtres étaient ouvertes !

2026-05-12 • via Nuitee
R
Rebecca • couple • gb
10
Awesome
Pros:

In the centre

Cons:

No full length mirror in the room

2026-05-12 • via Nuitee
C
christine • couple • us
8
Wonderful location, quiet, comfortable stay.
Pros:

We chose to stay within the city walls to make the most of the town & were not disappointed: all the activities & restaurants were in our doorstep. To be able to park the car and have our luggage transported to and from the hotel was a treat. The room was comfortable and very quiet, despite being in the middle of the town, due to the double glazing. Breakfasts were ample. We had to ask for milk/ creamers for the tea in the room, but this was easy.

Cons:

Nothing

2026-05-12 • via Nuitee
E
Emilie • couple • fr
9
2026-05-11 • via Nuitee
E
Elvia • solo_traveller • us
10
I liked it so much, I want to go back soon!
Pros:

The property was perfect. The staff was kind and courteous. The property was very clean.

2026-05-11 • via Nuitee
R
Rebecca • couple • gb
10
2026-05-11 • via Nuitee
C
Charles • family_with_children • fr
10
Pros:

L'hôtel est extrêmement bien situé, le personnel charmant, la chambre agréable, le petit déjeuner offre un excellent choix, le tout était parfait

2026-05-09 • via Nuitee
M
Michael • solo_traveller • de
10
Pros:

Sehr stimmungsvolles Ambiente passend zur mittelalterlichen Stadt. Wir haben uns sehr wohl gefühlt. Gutes Frühstück. Da wir direkt in der Stadt waren konnten wir uns morgens und Abends vor den Touristenströmen die Sehenswürdigkeiten in Ruhe anschauen.

2026-05-09 • via Nuitee
A
Anna • solo_traveller • fr
9
Pros:

Au cœur de la cité, au pied du château.

2026-05-09 • via Nuitee
K
Kristin • couple • us
10
Awesome stay in the heart of Carcassonne
Pros:

Awesome location. Modern facilities available even while within the heart of the old city. We chose a suite, so it was great for my family (3 adults). Our bags were taken to our room for us.

Cons:

Only downside was the gentleman at the front desk did not speak English very well. I know this is France, and I am aware that it is not their first language. I just felt bad they had to bring their manager forward to speak with us for any questions we had. This was literally the only, tinniest, slightly negative thing I could think of. Also, not that this is a negative per se, but there are multiple short flights of stairs within the hotel to go from room to room. Just information in case you have anyone with limited mobility.

2026-05-09 • via Nuitee
B
bubblejellyfish • family_with_children • ca
9
Perfect location for a quiet rest and 1 minute to the castle entrance!
Pros:

Lovely choices of breakfast with coffee, hot tea, hot buffet with scrambled tender eggs, selection of cheese of the day, organic cereal and crispy bacon fresh milk, dried fruits and nuts and a table of fresh home baked viennoiseries with country-style breads!

Cons:

The toilet can use some fresh air 😅

2026-05-08 • via Nuitee
B
bubblejellyfish • family_with_children • ca
9
Perfect location for a quiet rest and 1 minute to the castle entrance!
Pros:

Lovely choices of breakfast with coffee, hot tea, hot buffet with scrambled tender eggs, selection of cheese of the day, organic cereal and crispy bacon fresh milk, dried fruits and nuts and a table of fresh home baked viennoiseries with country-style breads!

Cons:

The toilet can use some fresh air 😅

2026-05-08 • via Nuitee
R
Rita • couple • ch
8
Pros:

Sehr zentral, Zimmer sind in die Jahre gekommen

2026-05-08 • via Nuitee
R
René • couple • fr
10
2026-05-08 • via Nuitee
S
Susan • solo_traveller • gb
8
Great Location
Pros:

The location of this hotel is fantastic. If you arrive by taxi, they drop you off at the hotels car park, outside the city walls, and they bring you and your luggage up to the hotel by a small electric car. There is a beautiful garden at the hotel, unfortunately it only has uncomfortable metal chairs, so it is not very user friendly if you want to relax in the sun.

Cons:

Generally, the hotel was good, the bed was very comfortable, but breakfast was busy and loud, particularly at the weekend. We didn't like the fact that dogs were allowed in the dinning room, however I think it is pretty standard in France.
Also, the bar was never manned and if they were busy at reception you could not get a drink.

2026-05-06 • via Nuitee
G
Gillian • solo_traveller • gb
7
2026-05-05 • via Nuitee