Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3590 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , FR
+33 4 68 11 23 00

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Location

Guest Reviews

8.4
Based on 3590 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
L
Leandro • couple • br
9
Ótima localização. Café da manhã com ótimos ingredientes.
Pros:

Localização perfeita. Café da manhã delicioso, simples, mas com ingredientes excelentes: baguete saborosa, geleias muito gostosas, croissants macios e crocantes, queijos divinos; enfim! Tudo que você precisa. Amamos. Ah, o estacionamento fica a curta caminhada do hotel, suas malas seguem a parte, você as recebe diretamente no seu quarto.

2026-10-31 • via Nuitee
F
Fightbiest1982 • family_with_children • at
9
2026-10-31 • via Nuitee
G
Giovanni • couple • it
3
2026-10-31 • via Nuitee
S
Steve • family_with_children • fr
6
Pros:

Location

Cons:

Not worth 4 stars!!!!!
3 stars would be generous.
My room was in an adjacent building and not well lit. No USB charging facilities. Noise from outside. Bathroom dated. A small kettle with only 2 tea bags....rose tea only! 🙄.
A poor experience, obviously the location means they do not need to make any effort for the customer experience...

2026-10-31 • via Nuitee
G
George Michael • couple • gb
8
Good place to stay if you want to be at the centre of the old town
Pros:

Great location. Historic atmosphere

Cons:

Facilities a bit basic. No lift. Parking outside city walla

2026-10-31 • via Nuitee
A
audrey • family_with_children • fr
5
Pros:

L emplacement

Cons:

Le personnel , l état des chambre pas a la hauteur d un 4 étoiles .

2026-10-31 • via Nuitee
G
George • extended_group • ca
7
Beautiful city nice location but disappointed with having to pay extra
Pros:

Location

Cons:

Paid for twin bed room on arrival we we assigned one double bed in a very small room. Had to pay extra to up grade to a twin bed room

2026-10-30 • via Nuitee
M
MARTINEZ • family_with_children • fr
9
Pros:

Vraiment top bien placé et tranquille

2026-10-29 • via Nuitee
P
Patrick • family_with_children • ca
10
Pros:

L'emplacement, le personnel et l'hôtel est fantastique

2026-10-29 • via Nuitee
I
Isabelle • couple • fr
9
2026-10-28 • via Nuitee
A
Alain • couple • fr
6
Confortable mais pas au niveau d’un 4*
Pros:

Personnel au top

Cons:

Hôtel vieillot

2026-10-28 • via Nuitee
A
ANA FLORENCIA • couple • ar
8
Muy bien
Pros:

Todos bien.

Cons:

El personal no se esmeró en hacerse entender en otro idioma

2026-10-28 • via Nuitee
K
Karen • family_with_children • us
9
Great stay in Carcassone.
Pros:

Lovely, historic hotel with very friendly, helpful staff in prime location in Carcassone.

2026-10-28 • via Nuitee
S
Stefan • couple • gb
10
Pros:

Great location, friendly staff, excellent room & bed quality. Safe space for bike. All one needs.

2026-10-28 • via Nuitee
J
Jan • solo_traveller • de
8
2026-10-27 • via Nuitee
F
Floris • couple • fr
8
2026-10-27 • via Nuitee
H
Hanna • family_with_children • nl
9
Vorstelijk verblijf
Pros:

Het was een vorstelijke beleving

2026-10-27 • via Nuitee
M
Maria • couple • at
10
Gerne wieder
Pros:

Personal, Zimmer und Lage waren hervorragend; das Frühstück vielfältig und ausgezeichnet.
Der Transport des Gepäcks vom Parkplatz zum Hotel bzw. ins Zimmer hat tadellos und zuvorkommend funktioniert.

Cons:

Die Toilette hatte einen gewöhnungsbedürftigen Geruch. War wohl im Zusammenhang mit dem Wetter, denn am 2. Tag war der Geruch fast weg.

2026-10-27 • via Nuitee
H
Hanks • family_with_children • us
10
2026-10-27 • via Nuitee
S
Sophie • extended_group • fr
8
Un super dans le centre de la cité
Pros:

L’hôtel est très bien placé , le petit déjeuner est super , ainsi que le personnel , attentionné et serviable.

Cons:

Chambre un peu vétuste par endroit , surtout la plomberie , même si il n’y a rien de grave.

2026-10-26 • via Nuitee