Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3590 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , FR
+33 4 68 11 23 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Location

Guest Reviews

8.4
Based on 3590 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
G
Guy • couple • fr
9
Pros:

Tout etait parfait

2026-10-14 • via Nuitee
M
MARIA DEL MAR • family_with_children • es
10
2026-10-14 • via Nuitee
I
Isabel • couple • es
9
Pros:

Buena ubicación y atención

Cons:

Todo estuvo bien en nuestra noche de estancia

2026-10-14 • via Nuitee
J
Joel • extended_group • us
10
Pros:

Great location and fun walkable town. Lots of shops to visit.

2026-10-14 • via Nuitee
Y
Yuriy • couple • ca
10
2026-10-13 • via Nuitee
N
Nugent • family_with_children • ie
8
Pros:

Location was great for the medieval city

Cons:

Nothing

2026-10-13 • via Nuitee
C
CARLOS • couple • es
8
2026-10-13 • via Nuitee
G
Gabriel • family_with_children • cl
10
Hotel muy recomendable
Pros:

Muy buen hotel, ubicado dentro de la ciudadela. Habitación muy cómoda, muy buen desayuno. Personal muy amable.

Cons:

Al retirarnos hubo un problema con un taxi, ya que se supone que nos pasaba a buscar a las 10 y finalmente llegó 10:40, con lo cual perdimos el tren. Como el lugar de recogida no está en el hotel (es afuera de la ciudadela ya que no pueden entrar autos) solamente pudimos esperar y el taxi llegó tarde.

2026-10-12 • via Nuitee
A
Amy • couple • us
9
Pros:

In the city so close to everything. Breakfast was delicious and more than adequate.

Cons:

No elevator

2026-10-12 • via Nuitee
H
Hans-Peter • family_with_children • de
7
2026-10-12 • via Nuitee
M
Manuel • couple • es
7
Hotel bien situado
Pros:

Los empleados geniales
Las instalaciones muy bien ,

Cons:

La habitación no tenía acceso con ascensor y la maleta la subes a mano
Desayuno justito poca variedad

2026-10-12 • via Nuitee
N
nuala • solo_traveller • ie
10
Pros:

Stayed here for one night in a suite.
Everything was fabulous.
The room was clean and spacious.
Bed comfortable.
Beautiful hotel in a beautiful place.
Staff polite and helpful.
I would highly recommend this property.

2026-10-12 • via Nuitee
F
Flora • couple • fr
6
2026-10-12 • via Nuitee
O
Olivier • couple • fr
9
2026-10-12 • via Nuitee
F
Francisco • family_with_children • es
4
Pros:

ubicacion

Cons:

Me dieron una habitación en un edificio anexo. Era muy antigua y por la noche había que poner un código para poder acceder al edificio, para poner el código de acceso, teníamos que encender la linterna del móvil.
Cómo mucho dos estrellas y estábamos pagando de cuatro.
El desayuno super justo tirando a pensión

2026-10-12 • via Nuitee
M
Margaret • couple • au
9
of a building that is not too old to live and enjoy in this new world with its beautiful surroundings as a place where p
Pros:

Location. Feeling and appearance of hotel in keeping with town, staff excellent, particularly keeping in contact before arrival.

Cons:

Lighting in room very dim.

2026-10-12 • via Nuitee
T
Thierry • couple • fr
6
L’hôtellerie est un métier. Dommage
Pros:

Carcassonne whaouuuuuuuu

Cons:

Arrivé à l hôtel à 10h30 , aucune attention du personnel, tt les chambres disponible qu’à 16h.
Pas de baignoire, pour une chambre supérieure hormis le tarif. Et la vue

2026-10-12 • via Nuitee
T
Tracy • couple • gb
9
2026-10-11 • via Nuitee
M
Miroslav • couple • sk
10
2026-10-11 • via Nuitee
M
MURIEL • solo_traveller • fr
7
Hôtel très moyen par contre cité magnifique
Pros:

L’emplacement et le petit déjeuner

Cons:

La salle de bain très limite pour un hôtel 4 étoiles
Réfection de la chambre générale à prévoir

2026-10-11 • via Nuitee