Aldea Balam

Hotels
8.5 (33 reviews)
Carretera Tulum - Coba Km. 21.5 Francisco Uh May L1 M3 , Tulum , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Charming staff
Spacious rooms
Great amenities
Cons:
Dirty pool
Distant location

Categories

Cleanliness
7.71
The pool was reported as dirty.
Service
9.18
The staff were described as charming and accommodating.
Location
7.22
Location noted to be near a major road and 22 km from Tulum.
Room Quality
9.17
Rooms were noted as spacious and comfortable.
Amenities
9.2
The pool and hammocks were positively mentioned.
Value for Money
8.66
High quality restaurant at reasonable prices.
Food and Beverage
8.21
Restaurant quality praised with various meal offerings.
Overall Experience
8.68
Overall sentiment was very positive with some minor critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:45

Property Description

Luxurious Amenities
Aldea Balam offers a range of luxurious amenities including an outdoor swimming pool, free bike rentals, and a garden for guests to enjoy during their stay.

Delicious Dining Options
Guests can indulge in a variety of American and Caribbean dishes at the hotel's restaurant or unwind with a cocktail at the bar, providing a delightful dining experience.

Exceptional Guest Services
With multilingual staff available 24/7 at the reception, guests can enjoy round-the-clock assistance for a seamless and unforgettable stay at Aldea Balam.

Book now to experience a perfect blend of comfort and hospitality at Aldea Balam in Tulum!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.5
Based on 33 reviews
Cleanliness: 7.71
Service: 9.18
Location: 7.22
Room Quality: 9.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
J
Julio Marcial Salazar Vázquez • solo_traveller • mx
7
Familia Salazar
Pros:

La piscina estubo en exelente temperatura

Cons:

La falta de restaurante creo sería una exelente opcion

2026-08-29 • via Nuitee
S
stephanie • couple • fr
8
Bon séjour et très bon restaurant à coté
Pros:

Le réceptionniste a été très sympathique et accueillant ; Le petit déjeuner servi dans le restaurant à côté était très copieux et de bonne qualité. La chambre était très correcte ; la literie confortable mais les draps étaient un peu "usés" . La piscine était très appréciable avec la chaleur et la fatigue de la route.

Cons:

La proximité avec la route assez passante (mais pas trop la nuit) ; la qualité des draps (un peu élimés) ; la distance avec Tulum est plus grande que l'on imaginait mais avec une voiture de location ça se fait

2026-08-09 • via Nuitee
S
Silvia • couple • nl
8
Leuk, klein, cosy complexje met mooi tuintje en zwembadje. Aan de doorgaande weg, maar toch lekker rustig en prima uitva
Pros:

Leuk, klein, cosy complexje met mooi tuintje en zwembadje. Aan de doorgaande weg, maar toch lekker rustig en prima uitvalsbasis om Coba te bezichtigen.

2026-05-01 • via Nuitee
A
aurelie • solo_traveller • fr
8
Pros:

L emplacement et L hôtel est un Havre de paix

Cons:

Il n y a pas de frigo dans les chambres donc pour faire 2/3 courses ou gardé de la nourriture c est impossible

2026-04-20 • via Nuitee
M
Mal & Fra • couple • it
8
Pros:

La camera era molto bella e spaziosa (piano rialzato con balcone) e la struttura è immersa nel verde di un giardino tropicale con piscina che sembra un cenote.
La distanza da Tulum per noi non era un problema dato che avevamo un'auto a noleggio ma considerate che si trova a circa 20 minuti di auto dalla città.

Cons:

La pulizia potrebbe essere migliorata.
Lo staff non è stato molto disponibile abbiamo notato parecchio distacco.
Il ristorante aveva orari ridotti e non molte opzioni disponibili (siamo stati durante il periodo di capodanno potrebbe essere dovuto a questo).
La strada è parecchio trafficata ma dalla nostra camera non si sentiva.

2026-03-05 • via Nuitee
C
Caroleen • couple • gb
10
2026-02-25 • via Nuitee
S
Sylvio Milach • couple • de
7
Pros:

Super nettes Personal.
Das Essen war auch ok.

Cons:

An der Strasse.
Kalte Zimmer.
Man kann keine nassen Sachen bzw Handtücher trocknen.

2026-01-31 • via Nuitee
R
REMI • solo_traveller • fr
10
Pros:

Le calme , la fraicheur , la tranquillité , le couchage , la proximité du transport en commun

2026-01-31 • via Nuitee
N
Noemi • couple • mx
10
2026-01-31 • via Nuitee
A
Andrea • couple • ca
8
Pros:

Nice rooms, easy to catch bus into town, good breakfast

Cons:

Our room was close to noisy road, it is about 20 minutes bus, no problem once you figure out where to catch it

2026-01-10 • via Nuitee
C
Cécile • couple • ca
10
Petit hôtel très sympathique et très agréable!
Pros:

Le site est incroyable et les chambres sont propres et décorées avec goût! Il y a même un hamac dans la chambre! Le déjeuner est le meilleur qu’on ait pris au Mexique jusqu’à maintenant! Le personnel est très accueillant!

2025-12-22 • via Nuitee
Y
YANNICK • extended_group • fr
9
bon sèjour
Pros:

la tranquillite et le calme

Cons:

pas de repas après 20h

2025-12-07 • via Nuitee
P
Patrik en Nancy • couple • nl
7
Nancy
Pros:

Kleinschalig en groen en eindelijk een terras met zitjes

Cons:

Ligt vlak aan grote weg en 22 km van Tulum
Zwembad vuil

2025-11-23 • via Nuitee
I
isabel • couple • fr
10
Pros:

Tout est très beau et cosy. Emplacement facile à trouver. Piscine au top! Chambre très spacieuse et confortable. Petit déjeuner copieux.

2025-10-29 • via Nuitee
M
Mic80 • family_with_children • it
9
2025-09-11 • via Nuitee
R
Rodolfo • family_with_children • mx
10
Pros:

Sus instalaciones y tranquilidad

2025-09-04 • via Nuitee
C
cecile • family_with_children • fr
10
On recommande +++ Muchas gracias
Pros:

Personnel charmant
Piscine naturelle incroyable
Qualité du restaurant : les meilleurs plats qu’on ait mangé au Mexique avec des prix bien différents de Tulum
Super chambre

2025-08-17 • via Nuitee
T
Tassi • solo_traveller • us
10
Perfect Stay
Pros:

I love everything about this property. I stay here every time I return to Francisco uh May. Their pool is looks like a cenote and is always cool and refreshing. Their property has plenty of hammocks, including in the room, to relax in. Lots of shade and the restaurant is right there as well.

Cons:

Nothing...everything is great.

2025-07-26 • via Nuitee
H
Hanne • family_with_children • be
10
2025-07-16 • via Nuitee
A
Admin • family with young children • mx
10
Exceptional
Pros:

The property is great, the pool beautiful. Quiet, friendly, and the rooms are great! Big and very comfortable.
We loved it!

Cons:

Environment, green all around, the pool is great, breakfast was super!

2025-05-12 • via Nuitee