Aqua Palace Chatan by Coldio Premium

Hotels
8.9 (1236 reviews)
Kuwae 1-9-37 , Chatan , jp

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Spacious rooms and comfortable beds
Two bathrooms in many units
Rooftop pool is a highlight
Convenient location near American Village
On-site parking (good for self-driving guests)
Bright rooms with large glass doors; clean overall
Digital locks and easy room access
Helpful staff with parking/onsite needs
Cons:
Unmanned/automated check-in confused many guests
Slow or noncommittal message responses from management
Price perceived as too high for the delivered experience
Occasional room odors (sewage) and minor cleanliness lapses
Internet/Wi‑Fi was weak for some guests
Limited facilities beyond the rooftop pool
Confusing building names/layout for entrance/arrival
Reported harsh handling/charges during a typhoon incident

Categories

Cleanliness
8.6
Generally reported as bright and largely clean (spacious rooms, glass doors), but some guests noted issues: found crisps under a table and occasional sewage/room odors and a malfunctioning toilet.
Service
9
Mixed: front-desk automation and remote check-in led to confusion, slow message replies and a serious complaint during a typhoon; however on-site staff were described as patient/helpful with parking and practical matters.
Location
9.6
Frequently praised: convenient for American Village (about 10-minute walk), good for driving with parking available, nearby convenience stores; slightly remote for some but overall a strong location.
Room Quality
9.6
Rooms described as spacious, with comfortable beds, large glass doors and excellent natural light; double/dual-bathroom layouts are a highlight though some listings/bedroom descriptions were misleading for a few guests.
Amenities
9.6
Rooftop pool is repeatedly cited as a highlight and access to in-room conveniences (water dispenser, digital locks) is positive; the property has limited public facilities beyond the pool.
Value for Money
6
Several guests felt price did not match quality (complaints about being charged high nightly rates for accommodations that felt less than luxurious).
Food and Beverage
9.8
Largely unreported by most guests; one note of a restaurant food smell on entry but no widespread commentary on food quality, so treated as generally non-problematic in available reviews.
Overall Experience
9
Overall positive: many highlights (space, pool, location, parking) and repeat stays; tempered by isolated but significant operational/service failures (check-in automation, typhoon handling) and occasional cleanliness/odor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 05:48

Property Description

Luxurious Accommodation
Aqua Palace Chatan by Coldio Premium, located in Chatan, offers elegant 4-star accommodation just 1.2 km from Sunset Beach. The rooms feature modern amenities such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay with beautiful city views from the terrace.

Fantastic Facilities
Guests can enjoy the outdoor swimming pool, restaurant, and bar on-site. With free WiFi and complimentary private parking, convenience is key at Aqua Palace Chatan. Additionally, the non-smoking property is just 2.6 km from Araha Beach, perfect for leisurely strolls along the coast.

Convenient Location
Explore nearby attractions like Nakagusuku Castle and Zakimi Gusuku Castle, both a short drive away. The hotel's proximity to Naha Airport, only 19 km, makes travel a breeze for guests. Book your stay now for a memorable experience at Aqua Palace Chatan by Coldio Premium.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1236 reviews
Cleanliness: 8.6
Service: 9
Location: 9.6
Room Quality: 9.6
Amenities: 9.6
Value for Money: 6
Food and Beverage: 9.8
Overall Experience: 9
K
Kaito • extended_group • jp
8
2026-08-27 • via Nuitee
M
MingFang • family_with_children • tw
7
七人擠一間浴室廁所 頗困擾
Pros:

有廚房客廳

Cons:

廁所浴室只有一間
房間有種味道
房間內沒有桌椅

2026-08-26 • via Nuitee
Y
YI HSIN • family_with_children • tw
8
碰到颱風只好縮短住宿，只住一晚
Pros:

樓上游泳池

Cons:

廁所有間尿味重

2026-08-25 • via Nuitee
W
WANJU • family_with_children • tw
9
整體很棒！環境舒適、適合短期住宿跟家庭旅遊
Pros:

空間很寬敞

Cons:

空調運作不是很正常

2026-08-22 • via Nuitee
王 • extended_group • tw
8
Cons:

主棟跟次棟標示不明確
且房號分不清是在哪一棟

2026-08-21 • via Nuitee
旻哲 • family_with_children • tw
10
2026-08-18 • via Nuitee
서경 • solo_traveller • kr
10
Pros:

침대가 편했습니다

Cons:

조리대가 작고 식탁이 없다

2026-08-15 • via Nuitee
C
Chun-Hao • family_with_children • tw
10
2026-08-15 • via Nuitee
Y
YUTI • extended_group • tw
10
2026-08-15 • via Nuitee
S
ssu chien • family_with_children • tw
8
2026-08-15 • via Nuitee
K
KAORI • solo_traveller • jp
9
Pros:

今回2回目の滞在ですが、居心地よく過ごせました。部屋に乾燥機があるので洗濯もスムーズに終えられて助かりました。

Cons:

特になし。

2026-08-13 • via Nuitee
M
Manami • solo_traveller • jp
8
Pros:

プールがある
お部屋にあったゲーム、子ども達が喜んでいた

Cons:

お部屋にあったゲーム、家族で盛り上がったけど、時々接続不良が出て中断してしまったのが困った

2026-08-12 • via Nuitee
L
Lok Chit • extended_group • hk
8
2026-08-08 • via Nuitee
A
Artist • family_with_children • jp
8
Pleasant stay. Accessible to many things, secluded enough to not be disturbed by traffic noise.
Pros:

Having two toilets/bathrooms for the quantity of members in family. Access to the pool. Access to the rooms with the digital lock

Cons:

The restaurant food smell on entry. The ability to merge two separate stays into one to prevent moving luggage.

2026-08-06 • via Nuitee
M
Marjolein • solo_traveller • nl
6
Pros:

Comfortable beds, spacious room, nice to have 2 bathrooms

Cons:

Price and quality don't align at all. Not satisfied. This is advertised as a 3-bedroom suite, but it's in fact a 1-bedroom suite with two sleeping areas located in the living space without possibility to close these off. We found crisps from the previous users under the table in the otherwise clean room. Automated check-in process didn't work since the system couldn't read one of the passports. The service line in the system was disconnected after 60 seconds without anyone speaking to us. We had to by-pass the system in order to get into the room. Rooftop pool was nice, but this hotel doesn't have any facilities outside of the room and the small pool. Walking distance to the American Village is nice, but don't expect seaviews from this hotel. This wasn't the luxurious retreat that we expected based on the staggering €300+ per night we paid.

2026-08-04 • via Nuitee
E
Erisa • family_with_children • jp
4
Cons:

部屋の匂いが下水の匂いで終始気になった。

2026-08-04 • via Nuitee
E
Ellit • couple • tw
8
入住第二次了，頂樓泳池是亮點，其他中規中矩，暑假期間房價明顯增加一倍
Pros:

地理位置不錯，方便

Cons:

都還行，沒有什麼不滿意的

2026-07-25 • via Nuitee
S
Saet • solo_traveller • jp
8
Pros:

It was spacious and clean

Cons:

We didn't know what to do when the lights went out due to the typhoon. The other guests told us about the breakers.

2026-07-25 • via Nuitee
K
Karaket • extended_group • us
10
2026-07-22 • via Nuitee
P
Piukala • extended_group • au
9
2026-07-20 • via Nuitee