Best Western Mornington Hotel Hyde Park

Hotels
Best Western
7.8 (3683 reviews)
12 Lancaster Gate, Lancaster Gate , London , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Tasty breakfast
Cons:
Small rooms
Noise issues
Bathroom cleanliness

Categories

Cleanliness
7.01
Some reviews noted the room cleanliness was lacking and the bathroom pressure was poor.
Service
8.48
Staff were friendly and helpful, with positive feedback on their assistance during breakfast.
Location
8.52
The location is consistently praised for its convenience and proximity to transport and attractions.
Room Quality
7.47
Some reviews mentioned that although rooms were clean, they were small and had noise issues.
Amenities
7.5
Basic amenities were available, but some guests expected more facilities or better room conditions.
Value for Money
6.96
Rooms seen as small relative to price; some value concerns were raised but amenities were decent.
Food and Beverage
8.01
Breakfast received positive remarks for quality and variety, although some complained about staffing.
Overall Experience
8.48
Despite minor issues, guests overall enjoyed their stay and found it pleasant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:06

Property Description

Convenient Location
Located just a 5-minute walk from Paddington Station and the Heathrow Express, Best Western Mornington Hotel offers easy access to transportation. Tube stations are also nearby, making it a perfect choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The hotel's fully air-conditioned rooms are equipped with modern conveniences such as a flat-screen TV, tea and coffee making facilities, and a stylish en suite bathroom with complimentary toiletries. Guests can unwind in the relaxing lounge or enjoy a drink at the elegant Library Bar. A delicious cooked breakfast is served to start the day right.

Modern Facilities and Services
After a recent refurbishment, Best Western Mornington boasts a well-equipped conference room, a 24-hour reception, and an office with internet access. Whether you're visiting for business or leisure, this hotel has everything you need for a comfortable stay.

Book your stay at Best Western Mornington Hotel now to experience convenience, comfort, and modern amenities in the heart of London.

Important information:

Payment Information (Multiple Bookings):

For reservations of 5 rooms or more, the hotel will charge your credit card 25% of the total booking cost at the time of booking. This amount is nonrefundable. The remaining 75% will be charged to your credit card 14 days before your arrival date.

The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the property directly to make alternative arrangements.

Cancelation Policy (Multiple Bookings):

For reservations of 5 rooms or more, cancelations made less than 28 days before arrival will result in the hotel charging your credit card the cost of the entire reservation.

Extra beds must be requested directly with the hotel when booking to ensure availability.

Please note that the hotel will charge your credit card for the amount of 1 night, 48 hours prior to arrival.

Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.8
Based on 3683 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 8.01
Overall Experience: 8.48
S
Sabine solo_traveller de
9
Pros:

Sehe gute Lage, sehr gemütliches Hotel, typisch englisch mit fantastischem Frühstück, auf Anfrage auch Oatmilk. Wir haben uns sehr wohl gefühlt.

2026-06-06 via Nuitee
A
alexandragM6553WX Business
8
Basic but good
Pros:

The hotel is well maintained, nice breakfast, comfortable bedding. A bit noisy if someone talks outside your room but can’t hear people in other rooms.

2026-06-05 via Tripadvisor
S
Sara solo_traveller gb
8
2026-06-04 via Nuitee
S
stephen solo_traveller gb
8
2026-06-04 via Nuitee
A
Angela solo_traveller ca
9
2026-06-01 via Nuitee
W
Warisaleem solo_traveller pk
5
Dissappointing Experience
Pros:

The location is very easily accessible from lancaster gate station and hyde park.

Cons:

We stayed as a family of two adults and two children, including a baby stroller, and unfortunately our experience did not meet the expectations of a 4-star property.

The room and hallways were extremely small, making it very difficult to move around with luggage and a stroller. Once our suitcases were opened, there was barely enough space to walk comfortably. The room also appeared to have been cleaned inadequately, with visible dust in the corners.

The room description suggested a double bed; however, what we received was two single beds pushed together, which was disappointing. Additionally, the room intercom was not functioning throughout our stay despite multiple reminders to the hotel staff.

Basic amenities such as a vanity kit and toothbrushes were not provided. The complimentary tea and milk supplied in the room also appeared to be of poor quality.

Accessibility is another major concern. The hotel entrance does not have proper wheelchair or stroller ramp access, requiring us to lift the stroller every time we entered or exited the property. The lift was also very small and slow, which further added to the inconvenience when travelling with children and luggage.

Overall, I struggle to understand how this property is rated as a 4-star hotel on Booking.com. Based on the room size, facilities, accessibility, and overall experience, I would rate it closer to a 3 to 3.5-star property.

2026-06-01 via Nuitee
M
Marina family_with_children gr
10
2026-06-01 via Nuitee
M
Markku couple fi
9
Pros:

Hyvä aamiainen. Siisti huone hyvällä sijainnilla.

2026-06-01 via Nuitee
J
janinerG5297QK Family
8
Overall Positive Stay
Pros:

Overall good value with some hesitations. On the positive side, lots of outlets for cpap and chargers, quiet, AC worked beautifully. Staff was very friendly, helpful, and prompt. The room was clean. The location is also very near to Kensington Park, so near some nice places to visit. It is not as near to Paddington Station as you may think. Not so positive was the small bathroom, the 3 inch high bottom door jam into/out of the bathroom that was a tripping hazard and caused several stubbed toes, the awkward placement of the toilet roll holder, and the lack of food amenities at lunchtime and dinner. As well, if you have dietary restrictions (wheat allergy here) and you plan on having breakfast at the hotel, plan ahead or they will not be able to accommodate you.

2026-05-31 via Tripadvisor
D
Daniel family_with_children ch
8
bon séjour
Pros:

la bonne literie

Cons:

la salle de bain ( petite ) peu de place de dépôt

2026-05-31 via Nuitee
C
Cecilia couple es
10
excelente ubicacion
Pros:

ubicacion perfecta, con trenes y camiones cercanos, a un paso de los jardines de Kensigton, que son un placer caminar aun despues de una larga jornada. Desayuno buffet con menu caliente a elegir, bastante basto, para aguantar todo el dia. Habitacion, un poco pequeña, la cama queda pegada a la pared de un lado y hay que brincar al compañero para salir

Cons:

el tamaño de la habitacio, que por lo menos cada quien tuviera su lado para bajarse de la cama y su buro para poner sus cosas

2026-05-31 via Nuitee
A
Anna solo_traveller gb
10
Comfortable, clean, generous and welcoming.
Pros:

We had to unexpectedly stay in London late after a delayed Eurostar. The staff were friendly, welcoming and went above and beyond (24 hour reception). The room size was generous as was the breakfast. The bed was really comfortable. It really made up for not being able to get home as planned. The location is great too. Easy to access the heart of London (20 mins on circle line (the easy one) but a quieter, leafy neighbourhood with lots of lovely local cafes and restaurants. Also good to see front steps and reception area all moped first thing in the morning. Highly recommended.

2026-05-31 via Nuitee
M
Markku couple fi
9
2026-05-31 via Nuitee
A
Alessandro family_with_children it
7
Tutto ok
Pros:

Camera

Cons:

Ok

2026-05-31 via Nuitee
B
Birgitta couple se
9
Perfekt Londonweekend
Pros:

Frukosten så bra, fanns allt man behövde.
Perfekt läge men närhet till restauranger och pubar runt hörnet.

Cons:

Lite hårda sängar.

2026-05-30 via Nuitee
M
Mark couple gb
10
Comfortable stay.
Pros:

Great location. Very comfortable and quiet rooms.

2026-05-30 via Nuitee
J
Janet couple ch
8
2026-05-30 via Nuitee
B
Bojan solo_traveller si
7
2026-05-29 via Nuitee
E
eric solo_traveller fr
7
Pros:

Emplacement et joli hôtel

Cons:

Nous avons eu une chambre dont la vue était bouchée par un énorme bloc électrique et qui a fait du bruit durant nos deux nuits a l'hôtel. Impossible de dormir correctement. Malgré ma requête auprès de l'établissement, nous n'avons pas eu d'autre chambre.. j'ai trouvé que ce n'était pas professionnel de nous attribuer cette chambre à côté des travaux de réfection d'une partie de l'hôtel

2026-05-29 via Nuitee
W
Wapling solo_traveller au
10
Pros:

Staff very obliging¹

2026-05-29 via Nuitee