Delfines Collection Hotel by Mercure

Hotels
•
Mercure
8.6 (83 reviews)
Calle Pablo Sanz 29 , Santa Cruz de la Sierra , bo

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Breakfast
Comfort
Cons:
Service issues
Value concerns
Hygiene problems

Categories

Cleanliness
8.08
One mention of room cleanliness but highlighted issues with hygiene, leading to a lowered score.
Service
8.85
Mixed feedback with some positive mentions of attention but significant criticism on service change; adjusting for overall feel.
Location
9.09
Repeatedly praised for its good location in various reviews.
Room Quality
8.54
Mentioned positively in terms of comfort; few concerns raised.
Amenities
8.57
Facilities listed but no specific mentions regarding quality; standard expectations.
Value for Money
8.33
Significant complaints about pricing issues; adjusted score.
Food and Beverage
8.68
Breakfast mentioned positively; overall impression is standard luxury.
Overall Experience
8.65
The general sentiment aligns well with the reviews; perceived as a solid experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:02

Property Description

Luxurious Accommodation
Indulge in a stay at Delfines Collection Hotel by Mercure, a 4-star hotel in Santa Cruz de la Sierra. Enjoy the comfort of well-appointed rooms and take advantage of amenities like free WiFi, room service, and a 24-hour front desk.

Convenient Location
Situated just 2.1 km from Gabriel Rene Moreno Autonomous University, our hotel is also close to Arenal Park and the 24th of September Metropolitan Plaza. With easy access to Viru Viru International Airport, your travel convenience is guaranteed.

Modern Facilities
Stay active at our fitness centre, conduct business seamlessly at the on-site business centre, and unwind on the terrace. Benefit from complimentary private parking and airport transfers during your stay.

Book now for an unforgettable experience at Delfines Collection Hotel by Mercure.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 83 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.33
Food and Beverage: 8.68
Overall Experience: 8.65
H
Heinrich • family_with_children • bo
10
Pros:

El lugar, la comodidad, el silencio, el parqueo

Cons:

Nada

2026-07-23 • via Nuitee
T
Tórrez Rodríguez • solo_traveller • bo
9
2026-07-17 • via Nuitee
J
Johny • solo_traveller • br
8
Pros:

Localização privilegiada e suítes super espaçosas

Cons:

Check in, bem confuso.

Café da manhã, tem tudo pra ser bom, mas peca por falta de treinamento.
Às 07:30h o buffet não está pronto, às 09:00h já não tem mais nada, reposição lenta, e muitas vezes não acontece.
Máquina de café não esquentava, tinha que aquecer microondas, quando fui questionar, o funcionário me disse que era pra colocar água quente em um café que já estava pronto.
Sinceramente, funcionários sem preparo algum..
Me hospedei por 6 dias e todos os dias insatisfatórios.

2026-07-16 • via Nuitee
V
VICTOR • solo_traveller • br
3
Cara e desconfortavel
Pros:

Do conforto da cama e do tamanho do quarto.

Cons:

Quase tudo basicamente. Hotel nao é digno do padrao da Mercure. Servico basico. Falta agua quente. Quarto com piso frio e pouco confortavel. Cadeira quebrada dentro do quarto, parece um detalhe mas para um executivo que tem que fazer reuniones online dentro do quarto é pessimo. Melhor ficar no Ibis, que teoricamente seria um padrao inferior. Mas em Santa Cruz o Ibis é melhor que o mercure.

2026-07-02 • via Nuitee
R
RODRIGO • couple • br
6
2026-06-20 • via Nuitee
C
Costantino Fusca • solo_traveller • us
1
Dishonest employee, and dishonest management. Avoid it
Pros:

Reception was poor, the environment looked creepy, and most of all the receptionist was dishonest: it was my first time in Bolivia and I was just arrived, so I had no clue about the rate exchange with the dollar. I asked to the teller and he said it was 11 Bolivian to 1 USD. Instead it was only 6.9 bo to 1 USD, so he charged almost double the nightly fare. When I discovered it later on, I asked to speak to a manager for clarification, and she lied telling me that the credit card terminal was using the public rate exchange instead of the official one, when I perfectly know that the employee had entered the rate exchange manually. Avoid this place of scammers

Cons:

Everythging

2026-05-28 • via Nuitee
E
edgar tito • couple • pe
10
Todo muy bien
Pros:

Oficina de reunión

Cons:

Que le falta mantenimiento a la oficina de reunion

2026-05-01 • via Nuitee
A
ARNAU • extended_group • ar
10
2026-04-13 • via Nuitee
S
Sossa • family_with_children • bo
3
2026-04-13 • via Nuitee
A
Alvaro Gabriel • solo_traveller • bo
5
Pros:

La ubicación

Cons:

Usaron el tipo de cambio paralelo y no oficial

2026-04-13 • via Nuitee
M
Manuel • solo_traveller • br
5
Experiência ruim, não voltarei.
Pros:

Localização, o bairro é bom.

Cons:

Visito Santa Cruz de la Sierras 5 vezes por año faz muitos anos. Nesta vez foi a minha primeira experiência no Los Delfines by Mercure. Estive 6 noites e me entregaram toalhas velhas, encardidas, rasgadas e com buracos; quando perguntei me falaram que era assim mesmo. Para cúmulo, na última noite pedi um outro cartão de acesso (chave de acesso) porque não achei o anterior, provavelmente ficou no hotel, e me cobraram 12 dólares de multa no checkout. Viajo bastante à trabalho e nunca aconteceu isso antes. Importante: os cartões de acesso são velhos, com cores desmanchando, fitas adesivas coladas, nada que justifique cobrar 12 dólares.

Foi a minha primeira e última experiência no Hotel Los Delfines by Mercure, lamentei muito não ter ido ao Hotel LP Equipetrol ou Hotel Ibis. Já me hospedei nesses hotéis e nunca aconteceu isto.

2026-03-15 • via Nuitee
Y
Yong Un • family_with_children • ar
1
Pros:

들어가보지도 못 해서 좋은게 뭔지 모르겠습니다.

Cons:

직원은 일하기 싫어하고, 고객 서비스는 형편 없었습니다.

2026-03-05 • via Nuitee
R
Richard • couple • us
6
Quite disappointed; old and worn items, unfriendly and unhelpful front desk, property dirty and in need of updating
Pros:

Close to locations we needed
Quiet street

Cons:

Outdated shampoo dispensers that weren’t labeled; old and frayed towels; no lotion or toiletries. Front desk employee not helpful or informative.

2026-03-05 • via Nuitee
C
Claudia Alicia • couple • bo
9
Confort
Pros:

Los ambientes son cómodos e impecables

Cons:

Que la piscina estaba en refacción y no se avisará en la publicación

2026-01-15 • via Nuitee
C
Camille • couple • bo
10
2026-01-14 • via Nuitee
P
Paola • extended_group • bo
10
Pros:

La ubicación muy buena, las instalaciones limpias, las camas grandes.
Variedad en desayuno.

2026-01-06 • via Nuitee
A
Ana • family_with_children • bo
9
Pros:

El desayuno

Cons:

El baño no tenia muy buena ventilacion

2026-01-03 • via Nuitee
G
Gabriel • extended_group • ch
10
2026-01-03 • via Nuitee
B
Barbara • family_with_children • fr
8
2025-12-22 • via Nuitee
M
Mirna Julieta • solo_traveller • pa
5
Pros:

Atención básica

Cons:

Falta de información

2025-12-15 • via Nuitee