Home2 Suites By Hilton Ridley Park Philadelphia Airport So

Clean and good value.

Tenisha at the front desk was very kind and cheerful. The room was clean and the pool and fitness center was also nice.

I typically stay at Hilton because I expect a certain level of quality and service as a gold member. Additionally, the location is 3 minutes away from where my conference was being held. However, this wasn't my best experience.
My week-long stay was for business and after a long drive I was definitely ready to check in, since check in began at 3. However, upon my arrival, NO ROOMS WERE READY AT ALL! MY ROOM WAS READY ALMOST 3 HOURS AFTER CHECK IN. So of course I'm very annoyed and tired because I needed to refresh before my dinner plans.
The lobby isn't very big and is awkwardly decorated so there isn't much space for a bunch of waiting travelers and all of their luggage.
After almost an HOUR of waiting on my room, my Hilton app notified me that my room was ready for check in and asked me to check in online. Of course, when I tried to do it, it didn't work. However, it did provide me a room number. I go back to the hostess and I said my app notified me that my room was ready, she DIDN'T even look in the computer before saying it was incorrect. I said well it gave me a room number can you please look. Well she "looked" and said the room wasn't ready. So I go back over and wait maybe 30ish MORE minutes. At this time another worker (not sure of his position, but wasn't a host) came down and began talking to the hostess. After some time I heard him saying something about some rooms being ready and I heard the room number my app assigned me being discussed and the man said OH THAT ROOM HAS BEEN DONE FOR A WHILE NOW, MAYBE 20 or 30 MINUTES. I was beyond annoyed and looked over and the hostess say me and immediately called me over to check in. I said didn't I ask you about that room 30 mins ago and you made me wait?!
WORST CHECK IN EVER!

Ok, so I get off on the 2nd floor and it has the most foul smell either of mildew/mold or urine that immediately smacks you as soon as you get off of the elevator.

My room was clean for the most part, my biggest thing was the mold behind the free toiletry dispensers in the shower, the heavy stains on the fabric couch which I refused to sit on and the dirty white chair that was at the desk.
The pillows were soft but the bed was a little firm.
And for some reason the carpets on the 2nd floor never seemed to be vacuumed like at all. I saw toenail clippings and various dirty like directly outside of my door that I would push away.
On Monday I came back during lunch and saw a room attendant and asked her to please vacuum and she told me she couldn't and barely spoke English so I said Nevermind.
Also on Monday night, I emailed my tax exempt form to a staff member to ensure my account was properly charged. On Thursday afternoon, I texted the customer service number provided to ensure that my tax exempt form was reflected on my account so that I could EASILY check out early the next morning. But of course, I was told that it was not shown on my account. I provided the name of the person that I emailed it to and about 20 mins later the person said they saw it and it was credited to my account.
So early on Friday morning, I'm expecting to get my receipt and leave... a less than 30 second process right? WRONG!!!! my account was charged taxes of course since it WASN'T credited like the other person said LITERALLY less than 12 hours prior. So then the guy says he doesn't even see a tax exempt form for me. What did the other girl see?! I had to stand there and email it to this person 2x and then he printed a paper copy that I had to manually fill in. So checking out became a 30 min process and there were other ppl waiting so then he took them and I had to wait.
I do not like this hotel at all and if I ever need to come back to Ridley Park for another conference, I REFUSE to stay here.

Nice breakfast in am

Everything was great

Excellent

Free shuttle, easy stay from airport. Comfortable for a family of four. Clean.

Convient location, very friendly staff, nice gym and pool.