Holiday Inn Express & Suites Smithfield - Providence by IHG

Hotels
•
Holiday Inn Express
7.4 (398 reviews)
1010 Douglas Pike , Smithfield , US
+1 401-231-6300

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good included breakfast (frequently praised)
Convenient/excellent location
Friendly and professional staff noted by many
Spacious rooms and comfortable accommodations mentioned
Indoor pool appreciated
Visible property improvements compared to prior stays
Cons:
Serious cleanliness issues (stained sheets, fecal-stained pullout mattress reported)
Dated rooms and bathrooms; poor furniture condition
Check-in and billing/refund problems reported
Some staff language barriers / communication issues
Limited after-hours food options; missing beverage options (no hot/cold chocolate)
Parking issues (lot maintenance fumes/odor, parked truck taking multiple spaces)

Categories

Cleanliness
4.5
Multiple guests reported serious cleanliness issues (stained floors and sheets, fecal-stained pullout mattress, concerns about overall room hygiene), though some reviews mention rooms being clean; overall sentiment is negative.
Service
8.5
Generally described as friendly and professional (helpful front desk, staff located replacement mattress); isolated service failures reported (slow/poor check-in, billing/refund disputes, language barriers).
Location
9
Repeatedly praised (convenient location cited, 'Excellent location', 'La posizione'); few minor parking-related complaints but location sentiment is strongly positive.
Room Quality
5
Mixed to negative: some rooms described as spacious and great, but many reports of dated bathrooms, poor furniture condition, stained floors/sheets and moldy smells — overall below average.
Amenities
8
Positives include a nice indoor pool and included breakfast; negatives include lack of hot chocolate/cold chocolate milk, limited after-hours food options and issues caused by parking lot work.
Value for Money
7.8
Mixed impressions: some guests felt it was good value or better than previous stays, while others said it wasn't worth the price, especially given cleanliness/refund issues.
Food and Beverage
8.5
Breakfast was frequently described as good and included (positive), though guests noted missing beverage options (hot/cold chocolate) and suggested improvements/lower cost.
Overall Experience
7.9
Aggregate is mixed-positive: many praise location, staff, pool and breakfast, but serious cleanliness incidents, billing/check-in problems and dated rooms lowered overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Modern Accommodation near Bryant University
Holiday Inn Smithfield, just 10 miles north of Providence, offers a convenient stay adjacent to Bryant University.

Well-Equipped Gym and Indoor Heated Pool
Stay active during your visit with access to our gym and relax in our indoor heated pool.

Convenient Amenities and Nearby Attractions
Our rooms feature pantry areas, free coffee in the lobby, and are close to local eateries. Explore Twin River complex and RISD Museum within a short drive.

Book your stay at Holiday Inn Express & Suites Smithfield – Providence for a comfortable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 398 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9
Room Quality: 5
Amenities: 8
Value for Money: 7.8
Food and Beverage: 8.5
Overall Experience: 7.9
K
Katelyn • solo_traveller • us
8
2026-10-29 • via Nuitee
S
Sandra • couple • us
9
It was good
Pros:

The breakfast was good .

Cons:

That they did not have hot chocolate or cold chocolate milk, because some people can't drink coffee, and I had to get my hot chocolate or cold chocolate at Dunkin Donuts before I had my breakfast there. Which was an inconvenience.

2026-10-19 • via Nuitee
C
Christina • couple • us
8
2026-10-13 • via Nuitee
P
Pamela • couple • us
9
The rooms were clean and spacious.
Pros:

Spacious rooms

Cons:

String smell of marijuana

2026-10-12 • via Nuitee
P
Patrick • couple • us
8
Pros:

Location and price were good. The included breakfast was good too.

Cons:

The room and bathroom were clean but bathroom was very dated and in need of wall repairs and updating.

2026-10-08 • via Nuitee
L
Lynn • solo_traveller • us
10
Pros:

Friendly staff, adequate space, comfortable room. The indoor pool was nice.

Cons:

Top coating to the parking lot was being done during my stay. I have an allergic condition and was not made aware this was going to be happening during the 2 nights we were there until we were already there. I expressed concern about it and was told nothing could be done about it. Not in an unfriendly way but the circumstances stunk, literally.

2026-10-07 • via Nuitee
D
Devon • couple • us
1
2026-09-18 • via Nuitee
S
Spencer • extended_group • us
4
Overall not a great stay, would likely stay somewhere else next time.
Cons:

Check in was a bad experience, I was told my booking was canceled then it took close to 15 minutes to sort it out. The furniture in the room was in poor condition, the floors were stained and the bathroom wasn't very clean.

2026-09-17 • via Nuitee
S
Steve • solo_traveller • us
10
2026-09-15 • via Nuitee
H
harry • couple • us
3
2026-09-13 • via Nuitee
R
Rose • couple • us
10
2026-09-09 • via Nuitee
K
Katie Reed • solo_traveller • us
10
Pros:

Everything

Cons:

N/A

2026-09-07 • via Nuitee
V
Velazquez • family_with_children • us
10
2026-09-01 • via Nuitee
K
Katie Reed • solo_traveller • us
10
2026-08-31 • via Nuitee
K
Katie Reed • solo_traveller • us
10
2026-08-31 • via Nuitee
T
Terri • couple • us
8
2026-08-27 • via Nuitee
M
Marcel • couple • us
9
2026-08-25 • via Nuitee
T
Tonya • solo_traveller • us
9
2026-08-24 • via Nuitee
A
Albert • couple • us
10
2026-08-23 • via Nuitee
P
Paul • couple • us
10
Pros:

Almost everything

Cons:

Some pickup truck and trailer took up 5 parking spaces.

2026-08-21 • via Nuitee