Comfort Inn & Suites Hamburg - Buffalo South

Hotels
•
Comfort
6.6 (637 reviews)
3615 Commerce Place , Hamburg , US
+1 716-648-2922

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Dirty rooms
Poor maintenance
High price for low quality

Categories

Cleanliness
4.1
Multiple mentions of dirtiness and lack of cleaning, including black mold and stained carpets.
Service
9.1
Staff was nice and helpful when informed of issues.
Location
9.1
Convenient location to nearby attractions, positively noted.
Room Quality
5.1
Numerous complaints about broken amenities and unsatisfactory cleanliness.
Amenities
6.1
Limited breakfast options and lack of basic room necessities.
Value for Money
5.1
Guests felt overcharged for the quality provided.
Food and Beverage
7.1
Breakfast was good but lacked variety for some, overall average experience.
Overall Experience
7.1
General sentiment was negative due to multiple issues, but some aspects were acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:36

Property Description

Convenient Location
Located on Interstate 90, the Comfort Inn & Suites hotel offers easy access to popular attractions like Hilbert College, Niagara Falls, and Ralph Wilson Stadium.

Amenities Galore
Enjoy free hot breakfast, high-speed Internet, a fitness center, and an indoor heated pool during your stay. Select rooms even come with refrigerators and microwaves for added convenience.

Pet-Friendly and More
Don't leave your furry friends behind - this hotel is pet-friendly. With nearby dining options and attractions, plus the Erie County Fairgrounds just three miles away, there's something for everyone.

Ready to experience comfort and convenience? Book your stay at Comfort Inn & Suites today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

6.6
Based on 637 reviews
Cleanliness: 4.1
Service: 9.1
Location: 9.1
Room Quality: 5.1
Amenities: 6.1
Value for Money: 5.1
Food and Beverage: 7.1
Overall Experience: 7.1
A
Amanda • family_with_children • us
10
2026-09-16 • via Nuitee
P
Patterson • couple • us
3
Poor
Cons:

- Staff was almost never actually at the desk
- Constant strong smell of paint and paint stripper
- use of a dirty sheet to block off rooms under construction
- people outside diving through construction trash at all hours of night

2026-09-15 • via Nuitee
T
Tamatha • solo_traveller • us
3
Pros:

Close to thruway

Cons:

Odor of the room, peeling wallpaper in bathroom, stain on the rug, no parking

2026-09-15 • via Nuitee
R
Renee • couple • us
3
Came early for a concert and stayed
Pros:

Easy to find

Cons:

Not very updated. Ran down

2026-09-11 • via Nuitee
A
Arm • extended_group • us
2
Cons:

Room has bad smell, in one room identifies some bug bit my kids, not sure what is that, morning find out

2026-09-08 • via Nuitee
L
lingesh • family_with_children • us
7
2026-09-08 • via Nuitee
C
Carrie • family_with_children • us
7
It was a comfortable stay, but mismanaged with not enough staff and construction.
Pros:

The room looked like one of the recently renovated ones. It was a reasonable rate. They had a fare variety for breakfast.

Cons:

The renovations spilled over into the parking lot and there was debris piled up in several areas and broken windows and cargo containers, making It look like a derilect building. There was only one girl in the lobby and she was trying to both check people out and take care of stocking breakfast. There was nothing left to eat and still an hour left for the breakfast.

2026-09-07 • via Nuitee
M
Michael • solo_traveller • us
8
It was ok
2026-09-04 • via Nuitee
M
Matt • couple • us
7
2026-08-26 • via Nuitee
D
Deanna • family_with_children • us
8
Pros:

Proximity to the fairgrounds in Lake Erie was great

2026-08-24 • via Nuitee
D
Daniel • family_with_children • us
1
Horrible not worth the value I want a refund
Pros:

The property was under construction. They did not tell you that the pool was closed. The reason we rented the place was for the pool. I think I should get a full refund because it was nothing was disclosed. The property was in disarray, and the staff was horrible. Breakfast was supposed to be from till 1030. They stopped making breakfast at seven. It was horrible.

Cons:

Nothing it was a horrible unsafe situation. The outside was cluttered with broken toilets, construction debris everywhere. Nothing was fenced off. It was horrible.

2026-08-22 • via Nuitee
D
Diane • extended_group • us
1
2026-08-20 • via Nuitee
J
Joshua • solo_traveller • us
7
Cons:

First room was musty, A/C full of mold and mildew. Elevator broken and the pool was out of service. Kinda ridiculous you pay that amount and cant use the facility. They were nice and didnt hesitate to give me a new room though. New room smelt good.

2026-08-13 • via Nuitee
T
Therese • couple • us
9
2026-08-05 • via Nuitee
T
Troy • solo_traveller • us
10
Pros:

Staff was very helpful with their advice on where to it and always a positive

2026-08-02 • via Nuitee
J
Jill • couple • us
3
My room was dirty when k got there and I called down to the front desk. The poor lady at the front desk came in and cle
Pros:

The location of the check in desk

Cons:

My room was dirty when I got there

2026-07-25 • via Nuitee
C
Cristina • couple • ca
8
Nice play to stay for a short visit.
Pros:

The hotel was quiet.

Cons:

The property could use an update, but overall it was a good value.

2026-07-13 • via Nuitee
T
Tracy • extended_group • us
8
Good place to stay
Pros:

Staff is friendly, place is clean and good location.

Cons:

Remodeling work taking place with some loud noises that did stop by 10 PM

2026-07-13 • via Nuitee
N
Nicole • solo_traveller • us
7
2026-07-09 • via Nuitee
H
Haight • solo_traveller • us
9
2026-07-09 • via Nuitee