Comfort Inn & Suites at Dollywood Lane

Hotels
•
Comfort
8.1 (1487 reviews)
3712 Parkway , Pigeon Forge , US
+1 865-286-8258

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Clean rooms and well maintained property
Excellent, convenient location near attractions and restaurants
Friendly staff and attentive breakfast team
Amenities: hot tub, balcony views, on-site laundry
Affordable for many guests
Easy access to nearby dining and attractions
Some rooms updated and comfortable balconies
Breakfast available (waffles liked by some)
Cons:
Unreliable WiFi / poor WiFi support
Small, crowded breakfast area with repetitive offerings
Beds hard or sagging; room comfort issues
Occasional rude or unhelpful front desk experiences
Some rooms feel older/outdated
Malfunctioning amenities reported (freezer, fireplace)
Toilet paper quality and other small room supply complaints
Key card and check-in technical issues

Categories

Cleanliness
9
Multiple reviews repeatedly describe rooms and property as very clean and well maintained; cleanliness is a clear strength.
Service
8.2
Staff often described as friendly and helpful (breakfast team praised), but there are several reports of rude front desk behavior and poor handling of guest WiFi support.
Location
8.9
Location is frequently called excellent and convenient for attractions and walking to restaurants; proximity to points of interest is a consistent positive.
Room Quality
7.2
Rooms are generally clean and some feature pleasant balconies, but multiple complaints about hard or sagging beds, uncomfortable chairs, and older rooms reduce this score.
Amenities
8.5
Amenities like a hot tub, balcony views and on-site laundry are appreciated; some amenity issues noted (malfunctioning freezer, fireplace not working).
Value for Money
8.1
Several guests note the hotel is affordable and good value for the location, though at least one guest felt the price was on the higher side.
Food and Beverage
6.6
Breakfast receives mixed to negative feedback: some enjoy items like waffles, but many mention a small/crowded breakfast area, repetitive offerings, and occasional poor quality (e.g., watery gravy).
Overall Experience
8.3
Overall sentiment is positive with many guests saying they'd return and praising cleanliness and location, but recurring issues (WiFi, breakfast space, bed comfort) temper the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location Near Attractions
The Comfort Inn & Suites at Dollywood Lane is just a mile away from Dollywood theme park and Dollywood's Splash Country. With Dolly Parton's Dixie Stampede across the street, entertainment is at your doorstep.

Abundance of Amenities
Enjoy free Wi-Fi, coffee, and newspapers. Take a dip in the indoor pool or relax in the hot tub. Start your day with a complimentary hot breakfast. Corporate guests will appreciate the business services offered.

Comfortable Accommodations
All rooms feature private balconies, microwaves, refrigerators, and more. Suites go a step further with fireplaces, whirlpool bathtubs, and mountain views. The hotel's smoke-free environment and laundry facilities add to the convenience.

Ready to experience the best of Pigeon Forge? Book your stay at Comfort Inn & Suites at Dollywood Lane now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.1
Based on 1487 reviews
Cleanliness: 9
Service: 8.2
Location: 8.9
Room Quality: 7.2
Amenities: 8.5
Value for Money: 8.1
Food and Beverage: 6.6
Overall Experience: 8.3
C
Cashio • couple • us
7
Not happy with WiFi/ Great hot tub, it was good enough for me to return
Pros:

Breakfast was ok not great location was ok

Cons:

I could not get WiFi to work for 3 days / asked for help told me to call a number/ I think they should help you not send you somewhere else

2026-10-31 • via Nuitee
L
Lenn • couple • us
10
Excellent place to stay
Pros:

Third time to stay , always nice and clean and easy to get to all the attractions

Cons:

Right beside Denny’s

2026-10-31 • via Nuitee
C
Coby • family_with_children • us
10
2026-10-30 • via Nuitee
K
Kam • family_with_children • us
10
2026-10-29 • via Nuitee
S
Sheila • couple • us
9
2026-10-29 • via Nuitee
R
Robinson • couple • us
3
Will not stay here again!!!
Cons:

Breakfast was the same every day. Front desk was rude and obnoxious. They told us we would have to get a receipt from booking. Com since we booked with them. This has never happened anywhere we have stayed.

2026-10-29 • via Nuitee
S
Steven • couple • us
8
We enjoyed our stay at Comfort Inn and Suites
Pros:

Very clean and friendly staff

Cons:

I tried to get ice packets refrozen but the site freezer malfunctioned

2026-10-28 • via Nuitee
G
Georgeandbarb • couple • ca
5
We'll not stay there anymore.
Pros:

Breakfast was decent.

Cons:

Lousy internet, kept kicking us off, sporadic

2026-10-28 • via Nuitee
S
Shawn-Noel • couple • us
9
One of the better hotels in Pigeon Forge. I’d come back
Pros:

Clean, amenity’s were good. Only complaint I had was the bed the first night. They were able to switch me into a different room with a better bed .

Cons:

I stayed in the older part, and the bed sagged causing a hump in the middle of the bed.

2026-10-26 • via Nuitee
L
Leesa • family_with_children • us
9
Pros:

The balcony was nice to sit out on. The view was pretty. Laundry was available for guest. Restaurants were in walking distance.

Cons:

It was a bit of a complicated walk through a maze to find breakfast. Breakfast wasn't always fresh.

2026-10-26 • via Nuitee
C
Cindy • couple • us
6
2026-10-26 • via Nuitee
L
Lauren • family_with_children • us
10
Would stay again!
Pros:

Very clean and nice sized room.

Cons:

Breakfast area was a bit small but not a big deal.

2026-10-26 • via Nuitee
K
Kay • family_with_children • us
10
Buckeyes
Pros:

Property was maintained well and very clean

Cons:

.

2026-10-26 • via Nuitee
P
Patrick • couple • us
9
Staff friendly and the breakfast team did a good job keeping it stocked.
Pros:

Location was perfect for what we were in town for.

Cons:

Bed not comfortable. Toilet paper not a good quality. Price on the higher side for the hotel.

2026-10-26 • via Nuitee
J
John • couple • us
8
2026-10-26 • via Nuitee
M
mildred • extended_group • pr
10
Muy buena.
Pros:

Que estaba cerca de lugares donde comer.

Cons:

Que mi habitación quedaba muy lejos de la entrada principal.

2026-10-26 • via Nuitee
S
Shelia • couple • us
9
2026-10-25 • via Nuitee
L
Linda • family_with_children • us
9
Pros:

Friendly staff. Clean rooms.

Cons:

Need comfortable chairs in the room. Had to use chair from balcony.

2026-10-24 • via Nuitee
J
Jeannie • couple • us
9
Good stay - would stay again
Pros:

Clean older hotel with a decent location.

Cons:

One of Key cards did not work - had to be reprogrammed several times.

2026-10-23 • via Nuitee
C
Cheryl • solo_traveller • us
10
2026-10-23 • via Nuitee