Crowne Plaza Chengdu City Center by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (1158 reviews)
No. 31 Zong Fu Street , Chengdu , CN
+86 28 8678 6666

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent central location (close to Chunxi Road, convenient transport/shuttles)
Very friendly and helpful staff (named staff praised, good English service)
Extensive, varied and praised breakfast (can pack food to-go)
Good amenities: pool (clean, good temperature) and free shuttle to pandas
Large rooms with many extras mentioned by guests
Cons:
Elevator security/access control absent — guests felt insecure with many event visitors
Cigarette smell in some rooms and lobby/bathroom odors reported
Hotel and corridors appear somewhat old/outdated compared with expectations
Some rooms had very hard or missing mattresses leading to discomfort
Crowding and long elevator waits during events
Pool area described as tired/creepy by at least one guest

Categories

Cleanliness
8.1
Pool described as clean and well-maintained, but several guests reported cigarette smell in some rooms, lobby bathroom odor and corridor/old-furniture smells, so overall cleanliness is above average but with notable odor issues.
Service
9.7
Multiple reviews praise the front desk and staff (named staff like Xiao Jing and 田佳, concierge Clyde) for helpful, friendly service, assistance with luggage, arranging drivers, gifts for children and good English support — service is a clear strength.
Location
9.5
Consistently noted as very convenient and central (close to Chunxi Road, good shuttle access to attractions and airport); location is a major positive for tourists.
Room Quality
7.8
Mixed reports: some rooms described as large and comfortable, others had cigarette smell, missing/very hard mattresses and some aging decor — room comfort is inconsistent and dragged down by hard beds and odors.
Amenities
9.1
Good breakfast variety, free shuttle to pandas, usable swimming pool (clean, good temperature, lifeguards) and helpful packing-for-later service; a few guests found the pool area tired/creepy, but overall amenities are strong.
Value for Money
8.4
Some guests felt the property did not fully match 5-star expectations (appearance and ageing) which lowered perceived value, while others appreciated included services (shuttle, breakfast, friendly service), resulting in slightly above-average value.
Food and Beverage
9.2
Breakfast repeatedly praised for wide variety and helpful staff offering to pack items for later; generally seen as a major plus.
Overall Experience
8.6
Overall pleasant stay for many due to service, location and breakfast, but concerns about security (elevator access), crowding during events, room odors and some ageing aspects temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodation
Crowne Plaza Chengdu boasts 402 tastefully decorated guestrooms and suites, each equipped with modern amenities for a comfortable stay. Enjoy the convenience of cable TV, minibar, and a coffee/tea maker in every room, along with a private bathroom featuring a relaxing bathtub.

Diverse Dining Options
Indulge in a culinary journey at the hotel's 4 dining venues. From international delicacies at Plaza Café to premium Angus steaks at The Grill Room, and traditional Chinese cuisines at ZongFu Huating, there's something to satisfy every palate. Unwind with drinks at Lobby Lounge and Sky Lounge for a perfect evening.

Convenient Location and Facilities
Situated near popular attractions like Chunxi Road and Times Plaza, Crowne Plaza Chengdu offers easy access to the city's hotspots. Relax at the indoor heated pool, pamper yourself at the spa, or host events seamlessly with the hotel's business center, ballroom, and versatile meeting rooms. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Location

Guest Reviews

8.8
Based on 1158 reviews
Cleanliness: 8.1
Service: 9.7
Location: 9.5
Room Quality: 7.8
Amenities: 9.1
Value for Money: 8.4
Food and Beverage: 9.2
Overall Experience: 8.6
K
kok meng • couple • sg
10
Pros:

Location

Cons:

Nothing

2026-10-30 • via Nuitee
W
Wenqi • family_with_children • ch
8
In general, the hotel location is very good for tourists, the staff are welcome and nice.
Pros:

Thank you to Xiao Jing 小敬 who has supported our check-in/check-out, and offered my kids with Chengdu souvenirs! Thank you!

I like the location of this hotel, which is close to Chunxi Road where you can easily find shuttle buses to Xiongmao Base (9.9 yuan pp), San Xing Dui Museum (25 yuan pp one way, 45 both ways), Tianfu Airport (15 yuan pp). This is very convenient.
I also like the breakfast restaurant which offers a lot of different cuisines. We could also ask for packing boxes to bring some for the rest of the day, if you kindly ask. For example, one day our kid did not have a good appetite in the morning, and we know that she would be hungry shortly, hence we asked the restaurant for a packing box to bring some bread. They are very helpful.
My kids also like the swimming pool, which is clean, good temperature, and almost nobody else uses it... with 3 lifeguards watching them playing :D

Cons:

The hotel does not offer me a secure feeling, for example, taking the elevator to any floor, there is NO need to use the room key, meaning anyone could go up! The hotel held several events during our stay, e.g. some international speaker congress, several singers' offline meeting events, etc. Every day, there were soooo many people coming in and out the hotel, taking the elevators. Despite the feeling of insecure, we had to wait so much time for the elevator (even though there were like 6 of them), and had to stop one almost every floor....

The hotel itself does not look as new as in the photos (both inside and outside), not really like a 5-star one. Unfortunately we just had a stay in Chongqing's 5-star one, and could compare the two immediately. This was a fare drop in the expectation. Later, I saw Crown hotels in other cities, which are also a lot more modern than this one from the outside of the building.

The family room's bulk bed had no mattresses, not just super hard, but hyper hard.

2026-10-28 • via Nuitee
T
Tirza • extended_group • mx
10
Pros:

Excelentes instalaciones y vistas de la ciudad, también la ubicación

2026-10-28 • via Nuitee
S
SHIKUAN • couple • us
10
Pros:

前台接待人员非常热情和温馨👍特别是田佳女士👍👍

2026-10-25 • via Nuitee
H
Hui Yu • couple • au
10
Wonderful staff; excellent location; pleasant stay
Pros:

酒店前台和工作人员都非常友善热情，不但是帮我们提行李还帮我们寄快递，礼宾部的许志刚 Clyde 还花很多时间帮我们联系了非常可靠的包车司机；酒店地理位置优越，早晨品种丰富多样

Cons:

装修有点旧了，走廊会有点旧家具的味道但房间里是很舒适的

2026-10-24 • via Nuitee
G
Gwendoline • family_with_children • gb
5
Okay for a short overnighter
Pros:

The staff were lovely and it was nice and central. Thank goodness the front desk spoke good English as we have no Chinese!

Cons:

The room stank of cigarettes even though I’d emailed ahead to make sure it didn’t. And even with a dehumidifier in!

The pool was creepy and tired-looking. I had no conditioner in the room and needed to call for some more, they brought a hairdryer as they misunderstood.

2026-10-24 • via Nuitee
N
Nancy • solo_traveller • us
10
Wonderful place to stay
Pros:

Amazing property great location, large clean rooms with many extras, everything worked well, comfy bed and pillows, and delicious breakfast with a huge assortment. Free shuttle to Pandas.

Cons:

Nothing

2026-10-23 • via Nuitee
D
Duohui • couple • us
8
Pros:

Friendly staff

Cons:

The smell/ Oder from the bathroom in the lobby

2026-10-19 • via Nuitee
P
Phuong Thao • family_with_children • vn
8
Pros:

Vị trí rất tuyệt vời, nhân viên thân thiện. Thậm chỉ có gợi ý tôi nâng cấp phòng miễn phí để thoải mái hơn.

Cons:

Máy lạnh không chỉnh được nên sáng ngủ dậy bị rất lạnh. Phòng khi mới check in có mùi thuốc lá.

2026-10-19 • via Nuitee
K
kok meng • couple • sg
10
Pros:

Location

Cons:

Nothing

2026-10-17 • via Nuitee
E
ELENI • solo_traveller • gr
8
Pleasant stay , convenient location
Pros:

Location was excellent, to room was spacious and clean , the concierge was exceptional

Cons:

Most of the staff did not speak English so it was difficult to communicate, the restaurant although stated in internet open till 23.00 it was closed at 22.00 so we could not eat .

2026-10-16 • via Nuitee
J
Judy • solo_traveller • au
9
Excellent
Pros:

First time in Chengdu city, didn't expect so much from it. Hotel interior is old but central with so convenience location. Excellent for shopping, food and everything near by. Beds are clean and comfortable. Morning breakfast so busy and excellent friendly staffs, variety sections of buffet that highlights both quality and great varity from side dishes, beverages, and desserts. Supplied enough bottle of water. Highly recommended.

2026-10-15 • via Nuitee
J
Judy • solo_traveller • au
9
Pros:

It's so grateful and wonderful time with my husband spend time together only for two nights in Chengdu Sichuan modern high rise shopping and central city surrounding all convenience facilities for provides all essential daily services and infrastructure within a short walk or drive.
Hotel breakfast buffet breads was so great with all standard and excellent value. We're in 15F Room clean with fresh clean pillows and beds are so comfortable.
Friendly and helpful reception staffs for all enquiries. They have supplied enough drinking water bottles too. And we highly recommended.

2026-10-15 • via Nuitee
K
Krittaput • solo_traveller • gb
10
Pros:

Staffs are so helpful with excellent communication. The location and room were great with this price.

Cons:

Nothing.

2026-10-15 • via Nuitee
S
Sara • family_with_children • il
10
נפלא
Pros:

מיקום מעולה, יש חנות נוחות במלון, כל האזור מסביב למלון יש בו מלא מסעדות, מקום נקי ונעים לחזור אליו מכל יום טיול. נהננו מאוד להתארח בו.

2026-10-14 • via Nuitee
Q
Qiang • family_with_children • au
10
2026-10-13 • via Nuitee
D
Dez • couple • au
9
2026-10-12 • via Nuitee
M
Mariano • family_with_children • ar
9
2026-10-11 • via Nuitee
E
Elliot N • couple • us
10
Will come back next time
Pros:

Very good breakfast, beautiful building, nice location

Cons:

None

2026-10-08 • via Nuitee
峰 • couple • cn
7
Pros:

位置很好，离春熙路，太古里不远，周边美食很多，购物，吃饭都很方便。地铁也很方便。带孩子入住，前台小郑送了早餐。

Cons:

设施比较旧，够用了

2026-10-07 • via Nuitee