Crowne Plaza Chengdu City Center by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.6 (1186 reviews)
No. 31 Zong Fu Street , Chengdu , cn
+862886786666

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable
Cons:
WiFi could be better
Breakfast options limited
Rooms can be hot

Categories

Cleanliness
9.56
The hotel is described as very clean and well-maintained.
Service
10
Exceptional service highlighted by multiple reviews, with specific praise for staff members.
Location
10
Multiple reviews confirm that the hotel is centrally located and convenient.
Room Quality
9.06
Most reviews mention comfort and aesthetics, but some noted facilities were a bit dated.
Amenities
9.56
Adequate amenities mentioned, though a few specific improvements suggested.
Value for Money
9.56
Broadly accepted as a good value due to location and overall service.
Food and Beverage
9.06
Breakfast quality appreciated, though some suggest improvements.
Overall Experience
10
Most reviews expressed a high level of satisfaction and stated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:22

Property Description

Luxurious Accommodation
Crowne Plaza Chengdu boasts 402 tastefully decorated guestrooms and suites, each equipped with modern amenities for a comfortable stay. Enjoy the convenience of cable TV, minibar, and a coffee/tea maker in every room, along with a private bathroom featuring a relaxing bathtub.

Diverse Dining Options
Indulge in a culinary journey at the hotel's 4 dining venues. From international delicacies at Plaza Café to premium Angus steaks at The Grill Room, and traditional Chinese cuisines at ZongFu Huating, there's something to satisfy every palate. Unwind with drinks at Lobby Lounge and Sky Lounge for a perfect evening.

Convenient Location and Facilities
Situated near popular attractions like Chunxi Road and Times Plaza, Crowne Plaza Chengdu offers easy access to the city's hotspots. Relax at the indoor heated pool, pamper yourself at the spa, or host events seamlessly with the hotel's business center, ballroom, and versatile meeting rooms. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1186 reviews
Cleanliness: 9.56
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.56
Value for Money: 9.56
Food and Beverage: 9.06
Overall Experience: 10
M
Meike • couple • nl
8
2026-07-03 • via Nuitee
M
Mohammad Bas • solo_traveller • kw
9
Good location for shopping
Pros:

Location.

Cons:

Tv channels and no halal meal.

2026-07-03 • via Nuitee
R
Rhea • family_with_children • sg
10
Perfect location, great staff, and spacious, clean and comfortable rooms!
Pros:

The location was perfect, just a short walk, 5-7 minutes, to IFS mall and Tai Koo Li. The staff were so accommodating and nice, promptly attending to our needs at all times. The rooms are spacious and clean, with comfortable beds and complete array of toiletries. The breakfast buffet is worth the price; just a tip that it may be a bit cheaper to book breakfast at the reception counter. Super value for money!

Cons:

Nothing; everything was just perfect.

2026-07-01 • via Nuitee
P
Pei Yi • solo_traveller • sg
7
2026-06-30 • via Nuitee
A
Anwar • family_with_children • mv
10
Pros:

Everything

Cons:

Nothing

2026-06-29 • via Nuitee
A
AMIR • couple • ae
8
Pros:

The hotel was centrally located. Breakfast was good. But I had an issue with the chef at the egg station who was apparently very rude. It’s an old hotel but it’s value for money.

Cons:

Rude behavior from the chef at the egg station

2026-06-29 • via Nuitee
R
Rohan • family_with_children • in
10
2026-06-29 • via Nuitee
M
Mark • couple • hk
10
Enviable
Pros:

Very friendly staff. Great location

Cons:

Nothing to dislike

2026-06-29 • via Nuitee
W
WEN JIA • family_with_children • sg
10
We had a wonderful stay at this hotel. The housekeeping staff were exceptionally polite, friendly, and always accommodat
2026-06-28 • via Nuitee
K
Kai • solo_traveller • us
9
Pros:

位置很好，早饭丰盛！

2026-06-27 • via Nuitee
K
KarynY • solo_traveller • sg
5
The hotel can do better than this.
Pros:

Location - quiet but accessible.
With eateries nearby for meals at anytime of the day. Hotel's room housekeeping service was up to expectation. Laundry service was good, just a bit pricey.

Cons:

A couple of things:
1. Double bed, double room means 2 super single beds and when can stay 3 pax means will add an additional mattress. In other words, picture is for illustration.

Hotel reception can help by checking with guest if they know there are 3 guests for that booking and provide room with a queen bed + 1 instead.

2. Hotel breakfast - tables were were not readily clean nor full set of utensils were provided. Spoon is always "on leave". Food standard, day 1 was fine. As days go on, the standard of food varies. The egg section especially on 24 Jun 2026 was not acceptable.

3. The gym was poorly maintained with limited equipment.

4. Butler at the lobby, sometimes react quickly, sometimes don't. Hence, is not so helpful at all when more guests leaving by car at the same time.

2026-06-26 • via Nuitee
B
Bruno • family_with_children • pt
6
Boa localização. Hotel com um lobby impressionante mas quartos muito degradados
Pros:

Localização e pequeno almoço

Cons:

Quartos degradados para um 5 estrelas. Necessita remodelação. A água da piscina interior deveria de ser aquecida. Ter cuidado que o booking vende quartos com duas camas de casal ora são camas de solteiro o que nos provocou problemas e ter que mudar de quarto visto sermos uma família de 3 com um adolescente.

2026-06-24 • via Nuitee
N
ningyang • couple • us
10
Pros:

The service is awesome! And especially thanks to Mia, she is very friendly and helpful!

2026-06-23 • via Nuitee
A
Armando • family_with_children • mx
10
2026-06-22 • via Nuitee
M
Mirasgul • family_with_children • kz
10
Pros:

Завтрак вкусный, есть разные варианты. Персонал всегда помогут. Мне помогли купить билеты в panda base. Спасибо Elaine и Isaac

2026-06-15 • via Nuitee
J
Jordan • extended_group • gb
10
Pros:

Cassie service good

2026-06-15 • via Nuitee
G
Gurusamy • family_with_children • sg
8
2026-06-15 • via Nuitee
M
marek • couple • be
10
Happy
Pros:

Large rooms, service,helpfull people

Cons:

All was ok

2026-06-13 • via Nuitee
G
Gustavo • family_with_children • us
10
Pros:

It was an excellent time at this hotel !!!
Mia, she was a very nice person helping us all the time
I recommend it 100 %
The breakfast has many variety of options! We really enjoy the stay at the Crown Hotel
Thank you

2026-06-11 • via Nuitee
E
Eileen • family_with_children • sg
10
Lovely experience with the staff helping me with meituan app! Mia the receptionist at the conceige was veey helpful too
Pros:

Location

Cons:

Nothing

2026-06-10 • via Nuitee