Ramada Bristol West

Hotels
•
Ramada
7.6 (3095 reviews)
Gordano Service Area, Junction 19, M5 Motorway , Easton in Gordano , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful and efficient staff
Convenient motorway/service-station location for stopovers
Generally comfortable rooms and good breakfast options
Good basic facilities for short stays
Cons:
Poor cleanliness in several rooms (stained carpets, musty smells)
Extra charge for car parking and limited/unclear parking access
Difficult-to-find entrance and poor signage
Poor EV charging facilities and lack of lift; some room comfort issues (hard mattresses, hot rooms, uncomfortable pillows)

Categories

Cleanliness
5.2
Multiple reviews mention dirty/stained carpets, musty smells, finger smudges on windows and generally poor standard of cleanliness in some rooms; a few rooms were described as spotless but issues are frequent.
Service
9.2
Predominantly positive: staff repeatedly described as friendly, helpful and efficient; reception fixed a bedside light quickly and staff assisted with breakfast/dining—only occasional service lapses (e.g., repeated requests for cot bedding, ironing board).
Location
8
Convenient motorway/service-station location praised for accessibility, but several guests noted poor signage, difficult-to-find entrance and the service-station setting affecting perception.
Room Quality
7.2
Mixed: some guests reported clean, comfortable rooms and excellent beds, while others reported hard mattresses, uncomfortable pillows, hot rooms and AC not working or musty bathrooms.
Amenities
7.6
Good basic facilities for a stopover (parking, dining area), but issues noted with EV charging (poor), lack of lift and extra parking charges; overall functional but with gaps.
Value for Money
7
Mixed value perception: some found pricing reasonable for stopovers and food, while several guests felt extra parking charges and missing items reduced perceived value.
Food and Beverage
8.2
Generally positive comments about breakfast and some evening meals; a few mentions of poor food, but most guests who ate reported satisfactory choices and helpful dining staff.
Overall Experience
8.4
Overall a convenient, staff-friendly stopover option with good facilities for short stays; cleanliness and parking/EV issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-16 01:33

Property Description

Convenient Location
Located just 15 minutes from Bristol city center and airport, with easy access to the M5 motorway, Ramada Bristol West offers a prime location for both leisure and business travelers.

Comfort and Convenience
Enjoy spacious rooms with modern amenities such as free Wi-Fi, flat-screen TVs, and tea/coffee making facilities. Benefit from complimentary car parking, a 24-hour reception, and additional services like trouser presses in the en suite rooms.

Dining and Exploration
With the 'Welcome Break' service station on-site, guests can indulge in a variety of dining options. Explore nearby attractions like the SS Great Britain, Bristol Zoo, and the iconic Clifton Suspension Bridge during your stay at Ramada Bristol West.

Book now for a seamless blend of comfort, convenience, and exploration at Ramada Bristol West.

Important information:

Please inform Ramada Bristol West if you will be arriving after 23:00 by the day of arrival, this is to assist the hotel with check-in procedures.

When traveling with pets, please note that an extra charge of £20 per Pet, per Stay applies (with a maximum of 2 Pets). Please contact us beforehand to request this and pay for it at check-in. There is a Pet Sanitation Fee at £75 only if required and additional charges may apply for longer length of stays with Pets, please contact the Hotel. Service Animals are welcome at no charge.

When booking 6 rooms or more, the hotel reserves the right to contact you to pay a deposit of up to 50% of the booking to guarantee the booking for the hotel.

Please note that an additional charge of £15 per person will apply for check-in outside of the scheduled hours/ late check-out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.6
Based on 3095 reviews
Cleanliness: 5.2
Service: 9.2
Location: 8
Room Quality: 7.2
Amenities: 7.6
Value for Money: 7
Food and Beverage: 8.2
Overall Experience: 8.4
O
Olive • solo_traveller • gb
4
Pros:

Location is good for airport and staff very nice. Shower run down but pressure was good.

Cons:

Stain on carpet, room smelled of smoke. Pillows very old fixtures veey worn and need replacing. Not good value for solo traveller.

2026-09-19 • via Nuitee
C
Cariad.Saif • solo_traveller • gb
7
Pros:

Easy to get too. Comfort and clean rooms .

Cons:

Nothing

2026-09-19 • via Nuitee
W
William • solo_traveller • gb
6
Business traveller
Pros:

The hotel is on the Gordano services on the M5 in Bristol and very good location for my business in Avonmouth. The room was pleasant and comfortable. There was free wi-fi in the room. The food was decent although my steak was a bit tough, but was cooked correctly and tasted good. Breakfast is buffet style from 06.00am to 10.00am and the cooked breakfast good, although no fried eggs (scrambled instead).

Cons:

To get on to the wi-fi, you had to go into the reception area as it kept coming up with an error in the room. Parking is available, but it has to be paid for. My main gripe was that the staff at reception, when I departed, could not give me a VAT receipt, and told me there was no manager available at 7.30am. I am subsequently finding it difficult to get one. I googled how to contact them and subsequently contacted them through [email protected] and they sent me the receipt.

2026-09-18 • via Nuitee
G
Geoff • extended_group • gb
7
Value for money
Pros:

Location

Cons:

Breakfast quality wasn't great

2026-09-18 • via Nuitee
S
Sibanda • family_with_children • gb
10
It was lovely
Pros:

Everything

Cons:

Nothing

2026-09-17 • via Nuitee
W
Warwick • couple • gb
4
Poor value for the price paid
Pros:

N/A. Good location

Cons:

4 out of the 6 bedside lamps did not work. Having yo pay £5 to park the car

2026-09-17 • via Nuitee
M
Michelle • solo_traveller • gb
8
Cons:

Having to pay for parking when other guests that booked direct did not have to

2026-09-17 • via Nuitee
A
Alyson • couple • gb
9
Very pleasant
Pros:

We were permitted to bring our dogs and were given a ground floor room. The meals were very good room service was a little slow but of a good quality

Cons:

We were charged different amounts for the dogs on different nights so a bit inconsistent

2026-09-16 • via Nuitee
C
Court • couple • gb
10
Excellent
Pros:

Lovely stay

Cons:

All Good

2026-09-15 • via Nuitee
P
Paul • solo_traveller • gb
6
Average stay in a Motorway Service station
Pros:

Average stay in a Motorway Service station

Cons:

Average stay in a Motorway Service station

2026-09-15 • via Nuitee
M
Matt • solo_traveller • gb
8
Pros:

Clean and tidy and staff great

2026-09-15 • via Nuitee
S
Saji • solo_traveller • it
8
2026-09-14 • via Nuitee
J
Jones • solo_traveller • gb
10
Pros:

Location, price, facilities

Cons:

Nothing all was good

2026-09-14 • via Nuitee
L
Lesley • couple • gb
9
Perfect for an overnight stay
Pros:

Location facilities and staff

2026-09-14 • via Nuitee
R
Rachel • solo_traveller • gb
8
2026-09-13 • via Nuitee
S
SACHIDANAND • extended_group • gb
5
Not right for the price
Pros:

Staff being helpful

Cons:

Many things. First there was only one towel in a twin room. Some lights not working. TV not connected to internet etc…

2026-09-13 • via Nuitee
M
Mohammed • couple • gb
3
Disappointing stay, but improvements can be made for future guests.
Pros:

Clean and quiet.

Cons:

Having come off the M5 motorway, I missed the turning for the hotel car park. There are large lorries parked nearby which obstruct the view, making the entrance particularly easy to miss. We ended up having to circle around several times before eventually finding the car park. It is tucked away and not particularly easy to locate, so clearer signage would certainly help.

Unfortunately, the hotel itself did not have the look or feel I would normally associate with a Ramada. The room was also lacking some basic facilities. There was no fridge at all, not even a small one. In my view, a fridge should be a standard feature in a hotel room, regardless of the size or category of the property.

The bathroom was another disappointment. The sink was extremely small — quite literally about the size of my hand — which made it difficult to use comfortably.

I appreciate that hotels, like many other businesses, are under pressure to reduce costs. However, some of these reductions feel like a step too far and affect the basic comfort and convenience that guests should reasonably expect. Not to mention, the checkout time is now 11:00 a.m., not just at this hotel, but at others as well. Come on, what's next?

I hope the hotel takes this feedback on board, particularly regarding the car park signage, room facilities and bathroom fittings, as these are relatively simple things that could make a significant difference to the guest experience.

2026-09-13 • via Nuitee
J
Jenni • extended_group • gb
9
A member of staff called James was just amazing
Pros:

Was close to Noah’s Ark Zoo Farm

Cons:

The hotel wasn’t well signposted once you entered the services

2026-09-12 • via Nuitee
J
Jenni • extended_group • gb
10
Will come again
Pros:

Lose to where we were visiting and the staff member who was on in the evening James was amazing

Cons:

Hotel Wasn’t well signposted when you entered the services

2026-09-12 • via Nuitee
M
Mark • solo_traveller • gb
10
Pros:

Perfect location for splitting our journey from London to Cornwall
Good value for money
Clean and comfortable room and bed and great breakfast
Been before and dog friendly and definitely will stay again

Cons:

Nothing

2026-09-12 • via Nuitee