Drury Plaza Hotel New Orleans

Hotels
Drury
9.2 (2449 reviews)
820 Poydras Street , New Orleans , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Clean rooms
Good amenities
Cons:
Uncomfortable beds
Noise issues from doors
Parking costs

Categories

Cleanliness
9.11
Generally clean and well-kept rooms were mentioned positively in multiple reviews.
Service
9.78
Consistently praised staff noted for being friendly and helpful.
Location
9.82
Great location, easy access to attractions like the French Quarter and Bourbon St.
Room Quality
8.27
Several comments about uncomfortable beds and noise issues in some rooms.
Amenities
9.1
Good amenities mentioned, such as breakfast and convenient parking options.
Value for Money
9.26
Value highlighted due to included meals and central location.
Food and Beverage
8.81
Compliments on food quality during breakfast and happy hour.
Overall Experience
9.48
Overall experience was enjoyable and positive according to many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:06

Property Description

Convenient Location Near French Quarter
Situated just 1 mile from the vibrant New Orleans French Quarter, the Drury Inn and Suites New Orleans offers a prime location for guests looking to explore the city's rich culture and attractions.

Amenities for Relaxation and Convenience
Guests can unwind and relax in the outdoor swimming pool and whirlpool or stay active in the 24-hour fitness centre. The hotel also provides a business centre for those needing to attend to work tasks and offers same-day dry cleaning services for added convenience.

Complimentary Breakfast and Evening Kickback
Start your day right with a complimentary breakfast and enjoy free hot food and cold beverages during the 5:30 Kickback event each evening. Indulge in these complimentary offerings during your stay at the Drury Inn and Suites New Orleans.

Book now for a delightful stay at our hotel near the French Quarter!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2449 reviews
Cleanliness: 9.11
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 9.1
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 9.48
D
DeoniaNeveu Family Burlington, North Carolina
10
Clean, Friendly, Comfortable, Convenient and Safe Stay
Pros:

We took Amtrak for this vacation in New Orleans and we stayed at this very nice Hotel for 4 nights. We were given room 845, and it was a clean and spacious room, a Suite room type, with a separate living room that has a sleeper sofa and desk and chair, TV and drawers, and the bedroom was separated with a full door with 2 Queen size beds, one closet with iron and board, and a nice size dresser drawer, and a nice size night stand, with an alarm clock, and TV. There is NO personal Safe in the room, but if you need to store precious items the front desk lists that they can store those precious items for you. The room has a mini refrigerator and mini microwave. There is no dining table and chairs in the suite, you only have the one work desk with an office chair. There are plenty of good electrical outlets in the room. The room has a huge full length mirror near the bathroom.

The bathroom was huge and completely in it's own room no sinks or anything were outside of the bathroom. The bathroom has a tub and shower combination, and a nice long counter to store your toiletries and plenty of room for storing towels, the shower was adequate with plenty of good hot water and with decent pressure in both the sink and shower.

The Hotel's location is in a convenient location and is a short and safe walk to restaurants and also a big full size grocery store, and also the hotel is really close to mass transportation on the Bus Line and Trolley Lines. The staff were all very friendly and happy to help guests with any issues. The lobby has a restaurant and full service bar that serves alcohol that is open certain times of the day near 5pm and closes at midnight to order food and drinks.

The complimentary breakfast was outstandingly great every day, with a large dining area with plenty of good seating and a nice big open buffet station, with staff on hand to be sure that all is well stocked with food and a clean display. The Kickback is at 5:30 pm until 7:00pm, which is basically like having a complimentary Dinner Buffet with meats and vegetables, a starch, and a separate hot dog stand, and a complimentary popcorn stand, and the popcorn is complimentary and open throughout the day. The Kickback at 5:30 pm also has a complimentary soda machine and they offer complimentary alcohol as well. The Lobby has complimentary coffee and tea all day long. The complimentary breakfast and the Kickback Dinner were both always with delicious and plentiful food items, and well displayed.

The Lobby has an ATM machine, and there is a tiny complimentary business center in the open lobby area with just one screen and printer, and there is also some good open seating near the lobby area, and they also have in the lobby area a nice big stand of complimentary brochures to see sights and events in the area. The hotel charges guests for parking on the property, which is attached and inside the hotel, we didn't use the parking because we took the Amtrak train to the hotel but we saw that they do have on sight parking for guests and we were told that it is a fee for parking, but we saw that other hotels in the area also charge guests for parking as well in that area.

The Hotel has an Outdoor Pool that is located on the 6th floor of the Hotel, and is next to the complimentary fitness room, and a small guest laundry room. The Hotel also has a nice big outdoor patio area located on the ground floor that is privately fenced in. We truly enjoyed our stay, it was a comfortable, clean, safe, and friendly stay, and whenever we return to visit this area again we will look to Book with this really nice hotel.

2026-07-30 via Tripadvisor
6
65courtneyv Business
10
Thank you, Daniel!
Pros:

I wanted to take a moment to recognize and thank Daniel, our banquet captain/server, for the outstanding experience he provided throughout our events.

From the moment we arrived Friday evening, Daniel made sure every detail was taken care of. He kept us informed about the pizza refreshes, checked in to ensure we had everything we needed, and then greeted us bright and early Saturday morning with the same positive attitude and professionalism and again on Sunday.

What truly stood out was his incredible attention to detail. From the perfectly aligned seams on the table linens, to every soda and water label facing outward, to the Drury logo on each coffee cup being perfectly presented, it was clear that nothing escaped his notice. Those small touches made a big impression.

Daniel consistently went above and beyond with phenomenal anticipatory service. He seemed to know what we needed before we even had to ask, allowing our meetings to run seamlessly. More than anything, you can tell he takes tremendous pride in his work, and that level of ownership is rare and deeply appreciated.

Daniel is an incredible asset to the Drury team. His professionalism, attention to detail, and genuine commitment to exceptional hospitality made a lasting impression on all of us. Please extend our sincere thanks and recognition for a job exceptionally well done.

2026-07-26 via Tripadvisor
L
Larry couple us
9
The stay was accommodating and relaxing.
Pros:

The breakfast menu was appealing and taste good.

2026-07-25 via Nuitee
N
NICHOLAS family_with_children us
10
Cons:

Pool was closed kids were looking forward to swimming.

2026-07-25 via Nuitee
M
Michaela solo_traveller au
10
Coffee Lady
Pros:

Friendly check in staff
Lovely comfortable bed.

Cons:

Sorry guys. From Australia you just cannot do coffee well.
Fresh milk and a coffee pod machine would go a long way! Single lady close to everything needed. It was a great place to visit

2026-07-25 via Nuitee
V
valerie couple re
10
Drury une très belle découverte et pour nous une nouvelle référence.
Pros:

Emplacement génial, personnel au petit soin, confort et propreté au rendez vous. Parking très pratique et abordable.
Belle surprise avec le kickback copieux, varié et de qualité
Drury une très belle découverte et nouvelle référence.

Cons:

A optimiser veilleuse pour les toilettes la nuit

2026-07-24 via Nuitee
J
Jaiden solo_traveller us
8
Overall i love dury hotels and besides the food this one was great
Pros:

Clean and spacious room. Very flexible staff. Beds were comfortable.

Cons:

The food was disgusting. Maybe i am picky but do not get the pizza from the kitchen+bar. I was sick the next morning after eating only one slice.

2026-07-24 via Nuitee
A
Audrey couple us
8
Un séjour agreable, avec un personnel chaleureux, des chambres confortables et un emplacement idéal
Pros:

Nous avons particulièrement apprécié la piscine et le jacuzzi, ainsi que les petits-déjeuners et les dîners inclus. Le personnel était accueillant et l'hôtel offrait une ambiance agréable.

Cons:

Nous avons constaté une baisse de la qualité du petit-déjeuner pendant le week-end, alors que l'hôtel accueillait davantage de clients. Par exemple, il n'y avait plus de salade de fruits, ni d'oranges le samedi et le dimanche. Par ailleurs, durant les sept jours de notre séjour, un seul parfum de yaourt (fraise) était proposé, sans aucune variété, ni lait d'amende.

2026-07-22 via Nuitee
F
federicoq581 Couples
10
Outstanding experience exceeded our expectations from online reviews, very friendly helpful staff breakfast & kickback
Pros:

Great location walking distance to French Quarters, Jackson Square

2026-07-21 via Tripadvisor
L
Liz solo_traveller us
10
Pros:

It was convenient and the staff were very friendly.

Cons:

NA

2026-07-21 via Nuitee
C
Cynthia D family_with_children us
10
I will be staying at the Drury during my next visit to New Orleans!
Pros:

The staff was outstanding, I didn't get everyone's name, but one staffer stood out, Brejan! Brejan and all other employees were outstanding. They were pleasant, generous with their time and knowledgeable. They made our stay great!

Cons:

I have no complaints about the Drury. It was a great hotel.

2026-07-21 via Nuitee
C
Carolyn couple us
10
2026-07-20 via Nuitee
S
Sandra solo_traveller us
10
Great meet up spot
Pros:

This was the first hotel on our road trip so far thst I had zero complaints. Everything was great. The kick back thing was awesome!

Cons:

I wish the kickback thing ran past 7 so we coukd have done it after the alligator tour

2026-07-20 via Nuitee
M
Marco family_with_children it
10
2026-07-20 via Nuitee
A
Alton couple us
10
2026-07-19 via Nuitee
J
Jose solo_traveller us
3
2026-07-19 via Nuitee
B
Bennett couple us
10
My whole stay was amazing
Pros:

I personally enjoyed everything beautiful hotel and the staff was amazing

2026-07-19 via Nuitee
M
Miskel couple us
10
The dining room staff were engaging with customers which made a good stay great!
Pros:

Everything to include the entire staff from the General Manager to maintenance staff were fantastic.

Cons:

N/A

2026-07-17 via Nuitee
M
Margarete extended_group us
10
La atención es su diferencial
Pros:

El hotel está muy bien ubicado , tiene parking , es pet friendly . Todo el personal , desde de lá recepción hasta la cocina , camareras super atenciosos . El cuarto limpio y confortable . Desayuno y cenita por la noche hacen la diferencia . No es un hotel moderno , pero muy agradable!

2026-07-17 via Nuitee
J
Javonne solo_traveller us
10
Pros:

Everything.

Cons:

N/A

2026-07-16 via Nuitee