Facilities

Full-service spa
Express check-out
Free bicycles on site
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Great food quality
Cons:
Room cleanliness issues
Unfriendly staff at times

Categories

Cleanliness
8.41
Some reviews mention dated rooms and worn towels, indicating cleanliness may not meet luxury standards.
Service
9.58
Overall experience highlighted excellent service and staff attentiveness.
Location
9.42
Situated in a beautiful jungle setting which is appreciated.
Room Quality
8.87
Rooms described as beautiful but some guests felt they were old and dated.
Amenities
9.2
Complimentary activities and nice dining options enhance the stay.
Value for Money
9.16
Offers good experiences for the cost, especially with complimentary services.
Food and Beverage
9.41
Food quality consistently noted as excellent.
Overall Experience
9.58
Guests express a memorable and positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:48

Property Description

Discover a serene escape at Alila Ubud, Bali, where luxury meets tranquility in the heart of Ubud.

Relaxing Spa Experience
Indulge yourself at our full-service spa, offering rejuvenating massages, body treatments, and facials designed to elevate your relaxation experience.

Gourmet Dining & Refreshments
Savor exquisite cuisine at Plantation Dining, unwind at our bar/lounge, or enjoy refreshing drinks at the poolside bar. Room service is also available for those who prefer a cozy dining experience.

Family-Friendly Amenities
With complimentary wireless internet, concierge services, and babysitting options, we cater to families’ needs ensuring a hassle-free stay.

Book your stay at Alila Ubud, Bali today and experience the perfect blend of comfort and elegance!

Important information:

  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • Sustainability Certifications

    EarthCheck

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.2
Based on 167 reviews
Cleanliness: 8.41
Service: 9.58
Location: 9.42
Room Quality: 8.87
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 9.41
Overall Experience: 9.58
H
Hellmuth • extended_group • at
8
Guter Service und angenehmer Aufenthalt, aber für ein 5-Sterne-Hotel blieben Erwartungen offen
Pros:

Das Personal war stets bemüht und sehr höflich. Man hat sich gut um die Gäste gekümmert und der Service war insgesamt wirklich gut.

Cons:

Das WLAN hat während unseres Aufenthalts leider nicht zuverlässig funktioniert. Außerdem war das Zimmer etwas ungewöhnlich eingerichtet und wir hatten uns bei einem Luxushotel insgesamt eine hochwertigere Ausstattung vorgestellt. Auch das Obst im Zimmer wirkte nicht besonders frisch oder ansprechend.

2026-05-23 • via Nuitee
B
Benjamin • solo_traveller • hk
8
Beautiful and serene location
Pros:

Beautiful location
Amazing spa (must go!)
Great pool
Great staff

Cons:

Western food is not great (indo is great tho!)
Room slightly dated
Monkeys

2026-05-21 • via Nuitee
C
Cindy • family_with_children • ch
8
Amazing staff
Pros:

The team was great!!!

2026-05-13 • via Nuitee
A
Andrea • solo_traveller • au
10
2026-05-12 • via Nuitee
Y
YOSHIKO • couple • jp
9
2026-05-03 • via Nuitee
D
Dutchy • couple • sg
9
Will definitely return for some peace & quiet!
Pros:

The views!

Cons:

The monkeys 🤣

2026-04-29 • via Nuitee
D
Dean • solo_traveller • gb
3
Very below expectations especially having been to Alila Villas Uluwatu before.
Pros:

The only redeeming feature was the lovely pool in my opinion- the property is old and outdated and not what I expected from Alila.

Cons:

Staff were lack lustre, breakfast was very average at best. The monkeys are a real issue so just beware of this. We couldn’t even sit on the balcony because of them.

2026-04-29 • via Nuitee
P
Pedro Franchi • couple • au
10
2026-04-27 • via Nuitee
V
Venita • extended_group • ie
8
Pros:

Beautiful grounds & fab pool

Cons:

Rooms quite dated

2026-04-21 • via Nuitee
H
Harm • solo_traveller • de
10
2026-04-16 • via Nuitee
R
Rachel • couple • us
8
The rooms could use some upgrades, but the nature more than makes up for it!
Pros:

The surrounding property is stunning and surrounded by beautiful nature, and the staff was wonderful and incredibly kind. Breakfast was very good, though not included in our stay.

Cons:

For the price the rooms could use an upgrade, as we found it to be a bit dated. It’s about ~30 mins from downtown so if you plan to go to the city center you may have trouble getting a car unless you book through the hotel, but if you’re going north to the waterfalls and terraces it’s closer at least.

2026-04-14 • via Nuitee
A
ann charlotte • solo_traveller • no
9
2026-04-13 • via Nuitee
L
Lorraine • couple • gb
10
Pros:

We loved the location and entertainment of the monkeys

2026-04-12 • via Nuitee
A
Aysegul • solo_traveller • au
10
2026-04-11 • via Nuitee
S
Sarah • family_with_children • au
9
Pros:

Sublime, gorgeous staff, great breakfast. Will be back.

Cons:

It's a bit out of town but you need to be to get away from the hustle and bustle of Ubud

2026-04-08 • via Nuitee
5
588saperea • Family
10
Amazing hotel with wonderful staff, perched in the picturesque Ubud jungle.
Pros:

Authentic and architecturally significant resort at the very heart of ubuds jungle. The wonderful employees couldn’t do enough for you and were genuinely committed to creating a memorable experience for every guest. A very special thank you to the Team at Plantation Restaurant, Cabana Bar and to Diah and Lia among all the others for their excellent yet heartwarming hospitality. We will surely be back and are already very much looking forward!

2026-04-02 • via Tripadvisor
K
karim • couple • us
5
Look good on the pictures
Pros:

Not the kind of service you expect, rude people on the front desk even when you present your Hyatt membership the do not care at all, the hotel is old and will need serious renovations, only the nice pictures of the nature surrounding and the swimming pool, expansive for what it is, he must have been a beautiful hotel once upon a time.

Cons:

The nature surrounding!

2026-03-29 • via Nuitee
K
katesY8479FO • NONE
10
Relaxing paradise
Pros:

Fantastic stay at Alila, a peaceful retreat in the Ubud jungle. The pool was amazing and the staff were truly exceptional. We thoroughly enjoyed every aspect of our stay and can’t wait to come back

2026-03-26 • via Tripadvisor
C
Callinectes1 • NONE • Charlotte, North Carolina
10
Very unique and beautiful property
Pros:

Beautiful property. Wonderful staff! Breakfast is amazing.

Had an unplanned stay here due to a local tour accident and hospital stay. The staff was extremely accommodating. I wish I had more time to explore and use the amenities. We really hope to return.

2026-03-25 • via Tripadvisor
R
R • extended_group • nl
9
Pros:

Locatie en personeel

2026-03-24 • via Nuitee