Lace Market Hotel

Had an afternoon tea the food made my cristina was amazing and Carl was a brilliant waiter looked after us well would highly recommend booking

The staff were lovely and very helpful, but I would not rate this hotel as 4 star at all. We had problems with our first room and were moved to a new room (again, the staff were great), but the new room also wasn't great. It was ground floor, and right on the street, we couldn't have the curtains open at all as the window goes right onto the pavement - this included the window in the bathroom, being right by the pavement and right next to the toilet, which seems an odd choice. The hotel was just fine, but I expected a lot more for the price we paid and the way it was advertised before booking.
I've stayed in lots of hotels in Nottingham, and this was my worst experience so far.

When you book a not-inexpensive Superior Suite at a hotel, it would not be unreasonable to expect a fair degree of luxury and quality, especially when our stay was to celebrate my wife’s birthday. Having checked in to The Lace Market Hotel in Nottingham some four weeks ago and opened the door to our ‘suite’ we found quite the opposite; just a decidedly standard bedroom that could not, in any way whatsoever, be described as a suite. It would struggle to draw comparison with a very basic 2-star establishment. The room had long since seen better days with flaking paintwork, dirty net curtains that trailed the floor, numerous pieces of putty that had fallen from the windows and scattered over the bathroom floor, antiquated air conditioning that was not only extremely noisy but also broke down (temperatures were in excess of 30° during our stay), the bedroom windows could not be opened, and the bathroom window could only be opened with the support of a toilet roll, there was neither drawer space nor a safe in the room, the bedside tables were pitifully small and the dressing table position was in the passageway between the bedroom and bathroom and could not be termed as a dressing table at all.
We complained to Reception upon first seeing the room but were told that there was no alternative available. By any measure, the hotel promoted the accommodation under false pretences; its description abysmally inaccurate. That room should never have been in use in the first instance.
Naturally, once back at home, we complained to the General Manager, initially by post, followed up by email. Regrettably, not only has no apology been forthcoming, we have not even had the courtesy of an acknowledgement of our complaint.
If you are planning to stay in Nottingham, my very strong advice would be to avoid The Lace Market Hotel at all costs; we shall certainly not be returning.

The location

Great location and great staff

Hotel was conveniently located. The 3 rooms I had booked were near each other (as requested). Was clean. Bed was comfortable. Freshened daily. I had booked "cosy" rooms and whilst they weren't large they were plenty big enough for what we needed.
The excellent deal with the Stoney Street NCP - I just wish this was explained in advance of the stay (see below).

Location an receptionist

We refused to stay as the room was dirty and smelt of smoke. The receptionist excepted this and said there would be no charge.

Good afternoon, yesterday Saturday 11th July , myself and a friend stopped in room 38.
While I understood that you have no control over the weather the room was unbelievably hot. We did not dare to try to open the window any further due to being worried that we could hurt ourselves on a window that was clearly falling apart and dangerous to touch.
The ceiling fan did not work.
There was a small electric fan that made no difference to the temperature.
We went to reception and asked to change rooms. The gentleman on reception couldn’t have been more polite or helpful but unfortunately the hotel was fully booked. He tried to find us another fan , the only one he could find was an electric heater fan.
He did give us a few bottles of water which we were very grateful for.
Going back to the room we noticed that the hallway was much cooler than our actual room, so we propped the door open hoping this would allow some heat to escape.
The gentleman in room 39 walked past and offered us the fan from his room because it was much cooler in there.
The bed was lovely and comfortable but never have I had such an unpleasant experience, neither of us really slept. So we both got up much earlier than planned, had much needed cool showers and left.

After such a lovely afternoon celebrating our upcoming birthdays we both left feeling rather disappointed and very tired
This is the email I sent the lace market hotel the day after my stay. It’s now the 23rd July, to date the hotel have never sent a response!

A well-equipped, comfortable hotel with a very good breakfast.

Good location

Location was perfect right in the heart of Lace Market, next to a tram stop and close to the train station.
Room was comfortable, large, well appointed and most importantly when in the middle of a street of bars - quiet!
Would absolutely stay here again if ever in Nottingham.

Central

Another stay in the Courtyard Room and this time it was a little disappointing. It was a very warm day and even though the room is on the ground floor with no direct sunlight it would have benefited from air-con. A fan was provided but it was really noisy. The gate that leads to the Hideout Room from the courtyard is still not locked (I guess it is a fire escape for both rooms) and this made it feel less secure to leave the windows open. The wall where the gate latch is meant to keep the gate shut, is now really worn away so if the wind gets up the gate just swings open. Again, this private courtyard isn’t really private at all. The furniture in the courtyard was dirty and covered in crumbs so hadn't been cleaned. The latch from the room to the courtyard also seems less secure now, the fitting is wearing away. The rooms itself was clean but is starting to look a little tired now. Certainly doesn’t seem as luxurious as it used too and could definitely do with some maintenance and the security and privacy upped. The remote control for the TV was filthy. On the plus side the room is quiet, the bed is comfy and the shower works well.

Great room, very comfortable and clean

Good value for money , ideal location for where I needed to be