DoubleTree by Hilton Hotel Boston - Downtown

Hotels
•
Doubletree by Hilton
8.2 (1421 reviews)
821 Washington Street , Boston , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable and clean
Cons:
Dirty room
Outdated facilities
High parking costs

Categories

Cleanliness
7.63
Multiple comments about outdated and dirty rooms indicate cleanliness issues.
Service
9.1
Consistently praised for friendly and helpful staff.
Location
8.64
Great location mentioned in several reviews.
Room Quality
7.09
Rooms described as outdated, uncomfortable mattresses reported.
Amenities
8.12
Good amenities like Starbucks inside the hotel, with a note on needing more refreshments.
Value for Money
8.08
Value indicated as good with notable exceptions.
Food and Beverage
8.63
On-site restaurant received positive feedback.
Overall Experience
8.3
Overall sentiments are mixed but leaning positive due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:57

Property Description

Luxurious Accommodations and Personalized Services

Located in the heart of the Boston Theatre District, DoubleTree by Hilton Hotel Boston - Downtown offers upscale accommodations paired with personalized services for a memorable stay.

Convenient Access to Fitness Center and Gourmet Dining

Guests can enjoy complimentary access to the adjacent YMCA fitness center and indulge in delectable meals at the on-site Wisteria Restaurant & Bar, serving breakfast, lunch, and dinner options.

Prime Location for Exploring Boston's Attractions

With Tufts Medical Center across the street and Chinatown, Boston Common, Newbury Street, and Boston's Public Garden just a short walk away, our hotel provides the perfect base for exploring the best of Boston.

Book now for an unforgettable stay at DoubleTree by Hilton Hotel Boston - Downtown!

Important information:

Guests must be 21 years or older to check in.

Please note that additional charges apply for package handling and storage.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 63 per day.

Location

Property Accessibility

Total Disability Score: 69.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 142
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1421 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.3
P
Pu • solo_traveller • us
8
Pros:

Close to orange line T station, Chinatown and common. Comfortable beds, nice lobby area and decorations. Overnight parking facilities nearby

Cons:

Expensive valet parking. Shower faucet dripping.

2026-05-30 • via Nuitee
G
Gustavo • extended_group • br
7
2026-05-30 • via Nuitee
S
Sergio • extended_group • es
8
2026-05-29 • via Nuitee
V
von Mentz • family_with_children • mx
10
Pros:

La ubicación es excelente. Caminando llega uno a todas partes

Cons:

Todo me gusto

2026-05-29 • via Nuitee
H
Hermogenes • couple • ph
9
2026-05-28 • via Nuitee
F
Fabricio • couple • ca
7
2026-05-28 • via Nuitee
T
Teresa • couple • us
10
2026-05-28 • via Nuitee
P
Paul • couple • gb
9
Classy place to stay.
Pros:

Good sized room with all Tech requirements met. Most rooms do not have a good light option and subdued lighting becomes a pain if you are trying to sort stuff our

Cons:

The Bathroom toilet did not flush well. It too 4 or 5 goes. NOT what you want nor did the lid stay upright

2026-05-27 • via Nuitee
A
Andrew • couple • us
10
Nice location, the room looks renovated including Refrigerator and microwave
Pros:

Great location

2026-05-26 • via Nuitee
S
Salvatore • couple • it
8
2026-05-25 • via Nuitee
A
Ava • solo_traveller • us
10
Pros:

Really nice vibes with the live music playing at night!! Made the stay welcoming!

2026-05-22 • via Nuitee
J
Jacopo • family_with_children • it
10
2026-05-20 • via Nuitee
P
Penake • couple • th
8
2026-05-19 • via Nuitee
C
Corinne • solo_traveller • us
8
Affordable option in Boston
Pros:

Maybe 15 min walk from the South Station and 8-10 to Boston Commons.

Cons:

A little worn but comfortable.

2026-05-19 • via Nuitee
S
Samantha • solo_traveller • us
10
Pros:

i like people..floor location..food..bartender

Cons:

that i couldn't stay longer

2026-05-19 • via Nuitee
M
Michelle • extended_group • us
7
I want be back. But the lobby was nice
Pros:

The location the housekeeper was so sweet and kind.

Cons:

The valet was sleep when I went to get my car to go to dinner around six. The showers are old and filthy looking needs painting and a good scrub I cleaned it but still felt dirty. The lamp in the room was filthy brown stained. And the sofa needs to be replace old and stains on rug. Needs a good shampoo

2026-05-19 • via Nuitee
L
Linkon • couple • us
7
2026-05-19 • via Nuitee
M
Megan • couple • us
10
2026-05-16 • via Nuitee
G
Gülnihal • couple • tr
10
2026-05-15 • via Nuitee
K
Kairat • solo_traveller • kz
9
Отличный отель недалеко от достопримечательностей
Pros:

Хорошее расположение, тихий район, несмотря на близость с больницей. в ста метрах станция метро и удобно добираться до нужной точки, Недалеко Чайнатаун, а также общественный парк (Boston Common). Номера чистые, просторные. уборка каждый день. Завтраки а-ля карт, за отдельную плату. Имеется круглосуточный магазин. рядом Старбакс. В один из дней на ресепшен проходил концерт с живой музыкой.

Cons:

Санузлы немного староватые и узкие. В целом других претензий нет.

2026-05-15 • via Nuitee