DoubleTree by Hilton Hotel Boston - Downtown

Hotels
•
Doubletree by Hilton
8.1 (1415 reviews)
821 Washington Street , Boston , US
+1 617-956-7900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Excellent location — walking distance to many attractions and transit
Helpful and efficient staff/valet service mentioned frequently
Spacious, comfortable rooms when well maintained
On-site restaurant praised and convenient Starbucks
Good overall amenities and proximity to transit
Cons:
Street noise at night (loud music, revving vehicles, sirens) disturbing sleep
High price / poor value for money; parking and valet are expensive
Some rooms dated or poorly maintained (peeling wallpaper, reports of uncleanliness)
Inconsistent service in cases — unfriendly or unresponsive staff and a rude bartender reported
Gym access requires going outside; parking logistics costly

Categories

Cleanliness
6.5
Mixed reports — some guests reported unclean rooms and peeling wallpaper, while others described the hotel as clean and comfortable.
Service
8.3
Mixed — many guests praised staff and valet as excellent and helpful, but several reports noted unfriendly or unresponsive staff and a rude bartender.
Location
9.9
Consistently praised — repeatedly noted as an excellent, very convenient location within walking distance of attractions and transit.
Room Quality
8
Mixed — rooms are often described as spacious and well-equipped, but some guests found rooms dated/tired and windows that let in street noise.
Amenities
9
Strong — on-site restaurant and convenient Starbucks, valet and other services are appreciated (though parking is costly and gym access is external).
Value for Money
6.4
Generally seen as poor — multiple guests commented that the price was high for weekday stays and that parking/valet fees are expensive.
Food and Beverage
8.6
Generally positive — the on-site restaurant and chef received praise; occasional issues noted (cold oatmeal, slow/inconsistent Starbucks hours).
Overall Experience
8.1
Overall positive for many due to location, comfortable rooms and good amenities, but tempered by noise issues, occasional cleanliness problems and perceived high cost.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodations and Personalized Services

Located in the heart of the Boston Theatre District, DoubleTree by Hilton Hotel Boston - Downtown offers upscale accommodations paired with personalized services for a memorable stay.

Convenient Access to Fitness Center and Gourmet Dining

Guests can enjoy complimentary access to the adjacent YMCA fitness center and indulge in delectable meals at the on-site Wisteria Restaurant & Bar, serving breakfast, lunch, and dinner options.

Prime Location for Exploring Boston's Attractions

With Tufts Medical Center across the street and Chinatown, Boston Common, Newbury Street, and Boston's Public Garden just a short walk away, our hotel provides the perfect base for exploring the best of Boston.

Book now for an unforgettable stay at DoubleTree by Hilton Hotel Boston - Downtown!

Important information:

Guests must be 21 years or older to check in.

Please note that additional charges apply for package handling and storage.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 69.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 142
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.1
Based on 1415 reviews
Cleanliness: 6.5
Service: 8.3
Location: 9.9
Room Quality: 8
Amenities: 9
Value for Money: 6.4
Food and Beverage: 8.6
Overall Experience: 8.1
J
Jeffrey • family_with_children • gb
4
Terrible experience from the unfriendly staff to the dated/tired rooms to the noise from the outside in the middle o
Cons:

Unfriendly staff. Gave us a handicap enabled room despite not booking one. Peeling wallpaper. Unclean room. Dated facilities. Hotel staff unable to control noise from music coming from adjacent parking lot/structure at 2am both nights of our stay. Completely uninterested staff when we notified them of this after the first night. Somehow think that providing cookies makes everything ok.

2026-10-28 • via Nuitee
T
Tomohiro • solo_traveller • jp
9
2026-10-28 • via Nuitee
B
Brian • couple • au
9
First time in Boston we will be back
Pros:

Nice big room great location Staff were excellent. Food was a little pricey but nice

Cons:

there was nothing to NOT like.

2026-10-26 • via Nuitee
R
Rosali • couple • ar
8
2026-10-26 • via Nuitee
G
Gail Noel • couple • us
10
Cons:

The price was very high for week day

2026-10-25 • via Nuitee
W
William • couple • us
10
2026-10-25 • via Nuitee
A
Ana Lucia • couple • br
10
2026-10-24 • via Nuitee
T
Tk.H • solo_traveller • jp
6
2026-10-24 • via Nuitee
C
Cliff • couple • gb
8
pleasant, helpful reception staff
Pros:

location

Cons:

problem with WC continuous flushing

2026-10-23 • via Nuitee
C
Christine • couple • us
9
2026-10-20 • via Nuitee
V
Vedat • couple • tr
5
Bi daha kalırsam yarı fiyatı olması lazım yoksa kalmam
Pros:

Konum

Cons:

Odaları- iç dizaynı- personeli- menüleri

2026-10-19 • via Nuitee
T
Taelyr • solo_traveller • us
9
Pros:

Hotel is older but solidly maintained. Most staff is quite friendly, exceptionally so. Location is incredible.

Cons:

Bartender is rude and completely ignored me on multiple occasions. When I he finally acknowledged me he acted as though my presence and questions were an inconvenience.

2026-10-18 • via Nuitee
F
Frank Rarrek • solo_traveller • de
9
Sehr schön aber Preis/Leistung stimmt nicht
Pros:

Gute gelegenes City Hotel, sehr gute Ausstattung,

Cons:

Viel zu teuer, Parken zusätzlich $65 Valet - Parkhäuser unanständig teuer

2026-10-18 • via Nuitee
A
arik • couple • il
10
2026-10-16 • via Nuitee
L
Laura • couple • us
10
Overall stay was good.
Pros:

Room was great. Hotel was clean and comfortable.

Cons:

Oatmeal was cold from restaurant. Starbucks was slow and had inconsistent hours.

2026-10-14 • via Nuitee
A
Andia • solo_traveller • us
5
Pros:

I liked that it was within walking distance of so many delightful restaurants. Staff was pleasant as well!

Cons:

My room was by the hospital so kept getting awakened throughout the night from sirens. I also think I could hear the elevator shaft at various points. Didn't get much sleep before my flight out.

2026-10-13 • via Nuitee
C
Claudia • couple • br
9
2026-10-13 • via Nuitee
S
SCHEILA • couple • br
8
Localização muito boa e equipe atenciosa
Pros:

Quarto amplo e bem equipado

Cons:

O barulho infernal das ambulâncias

2026-10-13 • via Nuitee
O
Oluwagbemiga • couple • ng
9
2026-10-13 • via Nuitee
R
Roberto Antonio • solo_traveller • it
7
Pros:

Posizione

Cons:

Reception al primo piano, palestra esterna devi uscire in strada per andarci

2026-10-10 • via Nuitee