DoubleTree by Hilton Hotel Boston - Downtown

Hotels
•
Doubletree by Hilton
8.2 (1554 reviews)
821 Washington Street , Boston , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable and clean
Cons:
Dirty room
Outdated facilities
High parking costs

Categories

Cleanliness
7.63
Multiple comments about outdated and dirty rooms indicate cleanliness issues.
Service
9.1
Consistently praised for friendly and helpful staff.
Location
8.64
Great location mentioned in several reviews.
Room Quality
7.09
Rooms described as outdated, uncomfortable mattresses reported.
Amenities
8.12
Good amenities like Starbucks inside the hotel, with a note on needing more refreshments.
Value for Money
8.08
Value indicated as good with notable exceptions.
Food and Beverage
8.63
On-site restaurant received positive feedback.
Overall Experience
8.3
Overall sentiments are mixed but leaning positive due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:57

Property Description

Luxurious Accommodations and Personalized Services

Located in the heart of the Boston Theatre District, DoubleTree by Hilton Hotel Boston - Downtown offers upscale accommodations paired with personalized services for a memorable stay.

Convenient Access to Fitness Center and Gourmet Dining

Guests can enjoy complimentary access to the adjacent YMCA fitness center and indulge in delectable meals at the on-site Wisteria Restaurant & Bar, serving breakfast, lunch, and dinner options.

Prime Location for Exploring Boston's Attractions

With Tufts Medical Center across the street and Chinatown, Boston Common, Newbury Street, and Boston's Public Garden just a short walk away, our hotel provides the perfect base for exploring the best of Boston.

Book now for an unforgettable stay at DoubleTree by Hilton Hotel Boston - Downtown!

Important information:

Guests must be 21 years or older to check in.

Please note that additional charges apply for package handling and storage.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 69.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 142
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1554 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.3
E
ELBEK • solo_traveller • uz
9
2026-09-18 • via Nuitee
G
Genny_Gilda • solo_traveller • it
8
Bella struttura
Pros:

L'albergo è davvero ben fatto, camere ampie e spaziose. Vicinissimo alla metro (praticamente 2 min a piedi) e comunque a pochi passi dal Common Park

Cons:

Non avevamo la.colazione inclusa, la offrono alla carta con poca varietà per noi italiani

2026-09-17 • via Nuitee
F
ferrero • solo_traveller • ar
9
Pros:

La habitación cómoda y la ubicación

2026-09-16 • via Nuitee
F
Franco Bandini • solo_traveller • ar
8
2026-09-12 • via Nuitee
A
Antwana • family_with_children • us
9
This was a great stay for our trip to Boston.
Pros:

The location was perfect for our plans and I was very impressed with the on-site restaurant. Both our in-room options and sit down experience were excellent. Hats off to the chef!

Cons:

The only downside I'd mention is the windows. I realize this is an older property but was surprised to see windows that open in a downtown hotel and they didn't keep the noise out very well.

2026-09-08 • via Nuitee
B
Betzy • solo_traveller • pr
10
Pros:

Location

Cons:

Need more lights in the room

2026-09-07 • via Nuitee
T
Tessa • couple • us
10
Clean room with comfy bed in a good location
Pros:

Great location. Friendly staff. Clean room with comfy bed

Cons:

N/A

2026-09-07 • via Nuitee
N
Natali • family_with_children • es
10
Muy buena
Pros:

Todo

2026-09-06 • via Nuitee
T
Tania • solo_traveller • br
8
Muito bom para poucos dias
Pros:

O quarto que ficamos era confortável de um modo geral com as amenidades necessarias.

Cons:

Não havia espaço adequado para colocar as malas, que precisamos deixar no chão para abrir.

2026-09-05 • via Nuitee
S
Serena • solo_traveller • it
8
2026-09-05 • via Nuitee
R
Rhodé • family_with_children • za
9
Warm and friendly as always!
Pros:

Stayed in a room on the second floor. Comfortable and clean as always, it did appear like the carpet had not be vacuumed properly as there were some paperclips and crumbs on the carpet. But all good for the rest. Always love the warm cookies, friendly people and great valet parking!

Cons:

Just giving the room a good vacuum honestly. I know it may appear as a small thing, but it is icky walking on a carpet that is full of crumbs and other things. The lift did not work one day from the valet parking to the lobby, and we went through the service entrance, which was a bit difficult with a gazillion suitcases. But it did work when we checked out, so yay!

2026-09-03 • via Nuitee
J
Jacob • extended_group • us
10
The service was phenomenal, and I would absolutely stay here again!
Pros:

I love both the lobby and the lounge area! It was so peaceful to sit outside and enjoy the city air.

Cons:

There was nothing much to complain about regarding the property. One this I wish this hotel had was a bigger gym with a decline workout bench. Other than that it was pretty good.

2026-09-03 • via Nuitee
J
James • solo_traveller • us
6
The room price wasn’t worth it but likes the location
Pros:

Location is excellent with a Starbucks on the main floor.

Cons:

Property is tired- needs an uplift. Room was clean but was run down feeling- bathroom was so small that you couldn’t even close the door without moving out of the way

2026-09-02 • via Nuitee
R
Ruth • couple • us
10
2026-09-01 • via Nuitee
J
Jacqueline • couple • cl
10
2026-09-01 • via Nuitee
I
Ivan • couple • ie
9
Great
Pros:

Great location

2026-08-30 • via Nuitee
G
George • family_with_children • gr
9
2026-08-26 • via Nuitee
B
Barry • family_with_children • ie
8
2026-08-25 • via Nuitee
L
Levy • solo_traveller • il
9
Pros:

The hotel location is close to China town, the Boston Common and it's very easy to get by with the T and buses nearby.

Cons:

1. There was no breakfast included.
2. The light in the room is poor and not located next to a mirror. When your partner is at the bathroom you want to use the mirror to put make up and there is not enough light.
3. On our last night at 2am there was extremely loud music from outside that didn't let us sleep.

2026-08-25 • via Nuitee
L
LEVENT • couple • tr
7
Pros:

Konumu çok iyi

Cons:

Personel genel olarak pek misafirperver değil.

2026-08-25 • via Nuitee