Embassy Suites by Hilton Columbus Dublin

Very nice staff. Very helpful.

Very clean

Our room was clean and well appointed. The hotel is very nice, and the location was great for our weekend at the Columbus Zoo. With the included breakfast and evening reception, the price was very reasonable. Overall, we really liked the facility and would book there again if we travel to Columbus.

Breakfast was good.

Always the breakfast and friendliness

It was beautiful

We stayed here previously, but everything was as expected. The breakfast offering is more than enough for any person to choose. It was always clean, and room service cleaned our room twice while we were there. I love staying here.

We stayed here one night while traveling back from vacation. Every staff member we interacted with was friendly and helpful, and if you're a backwoods hick like us, the overall vibe is upscale and cosmopolitan. Entire hotel seemed clean, other than a dirty garbage basket when we took out the bag to consolidate and leave garbage by the door (we like to leave it like we found it). The room we stayed in was a little frayed around the edges; patched and worn carpet, some small nicks and nail holes in the walls, etc. But it was neat and clean and had plenty of amenities. We enjoyed our stay and would stay here again.

Very nice rooms, lots of space. Nice staff, from the front desk to the breakfast area to housekeeping. We only needed more towels and toilet paper, very nice interaction.

Great location!

Great place great breakfast nice bar

⚠️ WARNING! ‼️Sensitive content (reference to dr*g: f*nt*nyl)

1/5

​I am writing this review to warn other travelers—particularly families—about the severe safety hazards and unacceptable management response we experienced at this Hilton property. Our stay was defined by multiple dangerous incidents and a total lack of accountability from Guest Assistance.

The Incidents:
​Delayed Check-in: Upon arrival, we were forced to wait in the lobby for two hours because the previous guest had damaged furniture in our assigned room.

Structural Safety Failure: During our stay, the heavy glass shower door completely fell off its track while my toddler was in the room. This could have easily resulted in a catastrophic injury. In addition, the floor of the shower was very dirty, and the grate was never put back over the drain.

​Exposed Hazards: The carpet had been pulled away from the wall by the window, leaving sharp metal carpet tacks exposed and accessible to a small child.

Discovery of Dr*g Paraph*rnalia: Most disturbingly, an hour before checkout, my toddler found a f*ntanyl test kit left behind in the room. This indicates a severe failure in housekeeping and room-clearing protocols.

The Management Response:
When we contacted Guest Assistance to seek a refund and report these safety violations, we were met with a dismissive response. We were told that because we booked an "Advance Purchase" rate, no refund would be issued, and that the corporate office "unable to intervene further" because the matter falls under "safety and security."

​Essentially, the hotel acknowledged that these were safety and security issues but used their "non-refundable" fine print as a shield to avoid taking responsibility for a dangerous environment.

Summary: This hotel is not maintained to a safe standard, and their customer service priorities lie in protecting their bottom line rather than guest safety. If you are traveling with children, please be aware that "safety and security" issues are apparently not a valid reason for a refund at this location. The location seemed great and the lobby was nice, which is a shame. But these are not nearly enough to compensate for the events during our stay. It did not feel safe, and I don't think we will be able to stay with an Embassy Suite location ever again, no matter the location.
(Dr*g kit photo edited to preventing flagging for sensitive content)

Beautiful hotel, loved lay out of room, comfortable

Love the complimentary drinks and breakfast