Conrad New York Downtown

Hotels
•
Conrad Hotels & Resorts
9.2 (1052 reviews)
102 North End Avenue , New York , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Attentive staff
Clean and updated rooms
Excellent food
Cons:
Check-in communication issues
Cold room temperature
Limited view from the room

Categories

Cleanliness
9.34
The bed was very clean and updated.
Service
9.31
Staff were very attentive and helpful, especially Morris.
Location
9.35
Good location with easy access to nearby attractions.
Room Quality
8.8
Comfortable rooms but with some issues reported.
Amenities
9.33
Facilities like the movie theater available, although not well communicated.
Value for Money
8.79
Safe and comfortable stay, but some amenities could be better highlighted.
Food and Beverage
9.34
Excellent food in the restaurant.
Overall Experience
9.31
A wonderful stay overall with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:43

Property Description

Artistic Haven

With 2000 pieces of artwork on display and an atrium, this all-suite property is a masterpiece in itself. Each room boasts a separate living room, 2 flat-screen TVs, and an espresso machine, offering a touch of luxury to your stay.

Culinary Delights

Indulge in Mediterranean cuisine at the Atrio Restaurant or sip cocktails at the seasonal rooftop bar while enjoying stunning views of the Hudson River.

Fitness and Shopping

Stay active at the 24-hour fitness centre or explore nearby shopping destinations like Brookfield Place and Westfield World Trade Centre.

Experience art, luxury, and convenience at Conrad New York - book now for an unforgettable stay!

Important information:

Please note that car parking fees cover 1 entry and 1 exit per 24 hours/per stay.

Please note that pets over 75 pounds cannot be accommodated at the hotel.

To receive complimentary in-room WiFi, guests are invited to join the Hilton Honors Program.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

9.2
Based on 1052 reviews
Cleanliness: 9.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 9.33
Value for Money: 8.79
Food and Beverage: 9.34
Overall Experience: 9.31
J
Jean • couple • us
8
I had a beautiful stay.
Pros:

Clean and safe

Cons:

Water filter acted up.

2026-06-17 • via Nuitee
R
Rita • couple • pe
7
2026-06-16 • via Nuitee
S
Seymour • couple • us
10
2026-06-15 • via Nuitee
F
Fadipe • solo_traveller • ng
9
2026-06-14 • via Nuitee
D
Dorota • solo_traveller • us
8
Pros:

The room was large and comfortable. Staff was nice and the service at the bar was great. Great area with lots of nice cafes and restaurants.

Cons:

A very long line to check in, the roof top bar was not available without a reservation.

2026-06-12 • via Nuitee
V
Vincent • solo_traveller • gb
8
Pros:

Location great. Clean friendly staff

Cons:

Cost a bit high . Sofa bed not made up in room

2026-06-08 • via Nuitee
K
Karin • couple • de
9
zum 2. Mal dort und wurden nicht enttäuscht
Pros:

Lage perfekt für alle Unternehmungen, Frühstück wird frisch zubereitet a la Carte, Zimmer großzügig

2026-06-06 • via Nuitee
A
afan • family_with_children • us
10
Pros:

It was one of the cleanest hotels I’ve ever stayed in.

2026-06-05 • via Nuitee
C
Carsten • family_with_children • de
10
2026-05-29 • via Nuitee
E
Elle • family_with_children • au
10
Modern spacious rooms in a great location
Pros:

Spacious modern rooms
Very clean
Great restaurants right downstairs
On the water
Quiet
Great staff
Fun movie cinema

2026-05-27 • via Nuitee
J
Jamie • solo_traveller • us
7
Room and view is lovely . Not much to do at the hotel itself . Location is excellent .
Pros:

Great location . Convenient . Large room . View is great .

Cons:

Bar closes too early at 11pm. Staff doesn’t want to serve you after 10:30pm. The lobby doesn’t have coffee shop open in the afternoon or evening. Room service closes early .

2026-05-18 • via Nuitee
J
judithsX5733NI • Friends getaway
10
Phenomenal Service!
Pros:

My time at the Conrad New York Downtown was absolutely excellent. While the property itself is stunning, the outstanding customer service is what really made my visit memorable. The staff is professional, gracious, and truly goes the extra mile for guests. I look forward to my next visit!

2026-05-16 • via Tripadvisor
L
Lori • extended_group • us
10
Superb
Pros:

Beautiful location, beautiful site

2026-05-14 • via Nuitee
S
Shoma • solo_traveller • us
9
2026-05-14 • via Nuitee
2
259rochelles • Family
10
Excellent service
Pros:

I thought the service was above and beyond my expectations- The staff was amazing. Our waitress Aura was so pleasant and our bust man Caesar was amazing. Being in New York can be very stressful but the staff made our stay one of calm and peace.
Any questions we had they went above and beyond- from the Front Dest - Karina - to Guest Services- Michael Reno- Bellman, Gabe. And when arrived and our check out - our Doorman were very attentive- Solomon and Armando.

I named all the staff I had contact with because they made me feel so special- I would recommend the Conrad Downtown New York to anyone who is going to NY. If you want high class service and personalize go to the Conrad.

2026-05-13 • via Tripadvisor
J
Jeff • couple • us
10
Definitely worth a return visit.
Pros:

Good sized room and very quiet .. not just quiet for nyc hotel… actually quiet! Wonderful helpful staff. Very helpful and accommodating when our flights got delayed.

Cons:

Restaurant was a little overwhelmed by the breakfast rush each day.

2026-05-13 • via Nuitee
A
Anna • couple • us
10
2026-05-12 • via Nuitee
5
514nanab • Couples • New York City, New York
10
Amazing customer service, clean rooms and really good food.
Pros:

I've stayed at a lot of hotels, including Conrad hotels around the world, but none come close to the hospitality of the Conrad Downtown. Let's start with check-in. They honor every Hilton member or specialty cardd deal that is provided with your account, including early check-in when possible, all hotel dining credits and upgrades. They are gracious with it too, outlining everything for you on a sheet, telling you where they can be used (including in-room dining), and late check-outs as well. If a room is not ready, they will hold your bag for you until one is, and text you.

The staff are super courteous, welcoming and well-informed, not just of the hotel, but the surrounding areas, from shopping to dining options inside Brookfield Place and Westfield to options for Carbone, Parm or Brooklyn Chop House. It is conveniently located near World Trade Center, so whether it is sightseeing you want, or shopping or family activities, everything is located. Battery Park City is great for walking as well, so if you just want to enjoy a nice stroll, it is perfect. They also will bring anything to your room that you need, from missing toothpaste to extra slippers or soap.

The dining options within the hotel are great as well. We ordered room service, got breastfast and ordered the omelette, and avocado toast, along with two juices and they all were delicious. Be mindful, as they are a bit pricey, all came out to over $100, with tip included. We then dined at the Atrio downstairs and their food was great as well. From the crispy calamari, to the tuna tartar and burger and fries, all were really good.

Now on to the rooms. They suite was super spacious, there's Mojave Ghost bath and body items in the bathroom which all smell amazing and it was super clean. Try and ask a higher floor and a room with a view of the water and you won't regret it. There is a couch in the suite if you have one and that is very comfy as well. The beds were all cleaned really well and extremely comfy. Andrea is the quintessential manager that I think they should send to every Conrad to train their staff because she went above and beyond for us. She is professional, friendly, warm and super attentive and if I could give her thousands of dollars for all she did for us, I would. I can't wait to go back and I'm already dreaming about the in-room dining.

2026-05-10 • via Tripadvisor
M
M8232HCtomh • Family
8
5-Star Hotel with a 3-Star Restaurant
Pros:

5-Star hotel with a 3-Star restaurant

The staff is excellent and strive to make you feel welcome and provide a memorable experience. The restaurant does not belong in this hotel - overpriced, underwhelming, and unfriendly. There are plenty of excellent choices outside. So, don’t waste your money or your time.

2026-05-10 • via Tripadvisor
G
G401AFclaudines • Business
10
excellent experience in New York city battery park
Pros:

Extremely good services and pleasant welcoming staff; nice furniture and amenities in rooms ; ideal location in battery park.; quiet; easily accessible from airport

2026-05-08 • via Tripadvisor