Holiday Inn Express Leeds-East by IHG

Too many council room persons running around making noise and hanging around the facility

There were many asylum seekers/refugee families staying there. I did not see any mention of this in hotel description. Would it have affected my decision whether to stay there...to be honest probably yes. Contact was minimum, mostly at breakfast time & having to walk through smoking area at the main entrance. It was obvious kids were well cared for & had school places allocated. On this occasion did it have a huge impact on my stay...not really but as already mentioned it would have been nice to know in advance. Would I stay there again? I would have to say no. There are plenty of other budget hotels around.

No double bed
And for 2 nights costing £230 from Sunday -Tuesday is pricey for 2 days
8 rooms for the public and the rest is owned by the council but the public are paying full for their rooms
I didn’t have breakfast as I like quiet
And it’s overwhelming a little in morning

What to start:
1) On arrival, I found the main entrance locked with no prior notice or signage to explain the situation. A staff member eventually opened the door, citing safety concerns as the reason for the restricted access. While I understand that security measures can be necessary, the lack of communication ahead of check-in created an unwelcoming and inconvenient first impression.

2) The hallways and communal spaces were being used as informal gathering areas by other guests throughout my stay. This significantly reduced the ease of moving through the property and made the corridors feel congested and difficult to navigate, which is not the experience you expect when arriving tired from a long journey.

3) Noise was a persistent and significant issue throughout my stay. The corridors were frequently busy with activity, and surrounding rooms generated considerable noise including loud conversations, television at high volume, and general disturbance that continued well into the early hours of the morning, approximately 3AM. For a guest requiring rest after a long-haul flight, this was genuinely disruptive and meant I was unable to get the sleep I needed before continuing my travels.

4) Leaving the hotel in the morning also proved to be more chaotic than expected, with the lobby and surrounding areas noticeably busy.

5) This hotel does not lend itself well to short-stay transit guests or business travelers. The environment is better suited to longer-term residential use, and those looking for a quiet, focused, and restful stopover should look elsewhere. I would recommend the hotel be clearer in its marketing about the nature of its current occupancy so that guests traveling for business or rest can make a more informed booking decision.

Was clean comfortable and very friendly

There was a dog barking most of the night and ifelt a bit intimidated by all the guest's that the council had placed there

The cleanliness, the homeless people living there. The constant smell of drugs outside

Nothing

On the corridoor we were on., The rooms before our rooms seemed to be for council tenants? There were piles of dirty towels and laundry outside the room doors, along with bags of rubbish. This wasn't a welcoming sight. The dirty laundry was not in bags it was just piled high out side the doors

Was good to be on the ground floor but we had a family room above us and the children were still banging about playing in the early hours, not the hotels fault but maybe put the family rooms on the ground floor

We had almost no sleep for the entire night due to an internal door banging and keeping us both awake.
We were also supposed to be charge for our stay upon arrival but we had already had the money taken from the card on file before we arrived. Not great.