Holiday Inn Express Stoke-On-Trent by IHG

Hotels
Holiday Inn Express
8.2 (6464 reviews)
Stanley Matthews Way, Trentham Lakes , Stoke on Trent , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Clean rooms
Cons:
Parking costs
Noisy air conditioning
Cleanliness issues

Categories

Cleanliness
7.63
There were mentions of hair and blockages in the sink.
Service
9.1
Multiple reviews highlighted friendly and helpful staff.
Location
8.64
Conveniently located for travel, but some found public transport challenging.
Room Quality
7.59
Comments on poor air conditioning and blockages in sinks were noted.
Amenities
7.62
Some amenities like parking were considered pricey.
Value for Money
8.58
Generally seen as good value, despite some issues.
Food and Beverage
8.13
Breakfast received mixed reviews but highlighted as adequate.
Overall Experience
8.3
The stay was generally positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:57

Property Description

Convenient Location
Located just off junction 15 of the M6, Holiday Inn Express Stoke-On-Trent is a mere 10 minutes' drive from Stoke city centre, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Each room at this 3-star hotel features a private shower room, a 32-inch flat-screen TV, a work area, and complimentary tea and coffee, ensuring a comfortable stay for guests.

Delicious Dining Options
Guests can start their day with a buffet breakfast offering hot items, and later enjoy a variety of dishes from the snack menu at the onsite bar, perfect for a quick bite or a relaxing meal.

Ready to experience comfort and convenience at Holiday Inn Express Stoke-On-Trent? Book your stay now for a memorable trip.

Important information:

The hotel operates a strict no cash policy. Payment must be made with either a credit or debit card.

When booking a Double Room with Sofa Bed and you require an extra bed, you must notify via the Special Requests box during the booking process.

When travelling with pets, please note that an extra charge of GBP 30 per pet, per stay applies. Please inform the property in advance of your stay if you plan to bring a pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 6464 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.3
M
Martin solo_traveller gb
10
2026-08-08 via Nuitee
A
Amy solo_traveller gb
9
Cons:

No EV charging. The one at the adjacent Harivster wasn't working.

2026-08-08 via Nuitee
M
Muslim family_with_children gb
9
Amazing! Very comfortable and excellent customer service.
Pros:

Very comfortable and easy check in. Check out was at a reasonable time of day too. Breakfast facilities nice which included vegetarian options eg veg sausages which was very helpful for us.

Cons:

False fire Alarm went off in the middle of the night one night, not anyone’s fault, better to be safe than sorry but messed up children’s and my night sleep and plans.. however, hotel were very apologetic and professional about it. I would still return for another stay when and if needed. Highly recommended.

2026-08-07 via Nuitee
P
Pouyan family_with_children gb
1
Worst experience
Pros:

Probably just the location

Cons:

At midnight there was a fire alarm as we tried to leave the room as fast as possible my son trapped his finger on the door and he was crying when everything was calm I went to the receptionist asked for some help she called the manager on duty when he came he was very rude and didn't bother to see his finger and he said he can not because it is not an emergency and I was very disappointed and shocked what he said I happy to send you some photos.

2026-08-07 via Nuitee
S
simon couple gb
10
Amazing service and facilities
Pros:

Amazing service and facilities

Cons:

Nothing

2026-08-06 via Nuitee
K
Kannan solo_traveller gb
10
2026-08-06 via Nuitee
J
JOSE couple es
10
2026-08-06 via Nuitee
J
JENNIFER solo_traveller gb
5
2026-08-06 via Nuitee
M
Matt family_with_children gb
1
Family rooms are tiny. Air condiment work, friendly staff and good breakfast
Pros:

Breakfast and staff were good

Cons:

Family room was absolutley tiny! Did not fit the four of us. I had to go and buy an extra room at 1:30am just to get some sleep. Air con did not work room was a sauna

2026-08-05 via Nuitee
H
Heidi solo_traveller gb
10
2026-08-05 via Nuitee
C
Clair solo_traveller gb
5
Pros:

Good location, good breakfast, friendly staff

Cons:

Te air con was incredibly noisy, tried to quieten it but couldn't. In a twin room it is directly above one of the beds. It was too warm to not have it on, so was a disrupted nights sleep.

2026-08-04 via Nuitee
R
Reekie solo_traveller gb
10
2026-08-04 via Nuitee
A
Agnieszka family_with_children gb
1
2026-08-04 via Nuitee
M
Matthew family_with_children gb
8
Pros:

We only stayed 1 night but it was all as expected

Cons:

Paying for parking

2026-08-04 via Nuitee
E
Eggen couple no
7
Cons:

Dårlig og enkel frokost.
De serverte ikke middag.

2026-08-04 via Nuitee
C
Chris couple gb
10
2026-08-04 via Nuitee
N
Neil solo_traveller gb
9
2026-08-03 via Nuitee
R
Rubi solo_traveller ie
7
2026-08-03 via Nuitee
S
SHARON couple gb
7
Locality good, bed comfortable, no air conditioning, dirty breakfast area .
Pros:

The locality to where I needed , friendly staff.

Cons:

Extra charge for parking, breakfast buffet which was like feeding time at the Zoe. The floor was sticky and area untidy

2026-08-02 via Nuitee
N
Neil solo_traveller za
10
Great Staff, well run Holiday Inn
Pros:

Great staff

Cons:

All good

2026-08-02 via Nuitee