Holiday Inn Express Stoke-On-Trent by IHG

Hotels
•
Holiday Inn Express
8.2 (6524 reviews)
Stanley Matthews Way, Trentham Lakes , Stoke on Trent , GB
+44 371 902 1629

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Clean rooms
Cons:
Parking costs
Noisy air conditioning
Cleanliness issues

Categories

Cleanliness
7.63
There were mentions of hair and blockages in the sink.
Service
9.1
Multiple reviews highlighted friendly and helpful staff.
Location
8.64
Conveniently located for travel, but some found public transport challenging.
Room Quality
7.59
Comments on poor air conditioning and blockages in sinks were noted.
Amenities
7.62
Some amenities like parking were considered pricey.
Value for Money
8.58
Generally seen as good value, despite some issues.
Food and Beverage
8.13
Breakfast received mixed reviews but highlighted as adequate.
Overall Experience
8.3
The stay was generally positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:57

Property Description

Convenient Location
Located just off junction 15 of the M6, Holiday Inn Express Stoke-On-Trent is a mere 10 minutes' drive from Stoke city centre, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Each room at this 3-star hotel features a private shower room, a 32-inch flat-screen TV, a work area, and complimentary tea and coffee, ensuring a comfortable stay for guests.

Delicious Dining Options
Guests can start their day with a buffet breakfast offering hot items, and later enjoy a variety of dishes from the snack menu at the onsite bar, perfect for a quick bite or a relaxing meal.

Ready to experience comfort and convenience at Holiday Inn Express Stoke-On-Trent? Book your stay now for a memorable trip.

Important information:

The hotel operates a strict no cash policy. Payment must be made with either a credit or debit card.

When booking a Double Room with Sofa Bed and you require an extra bed, you must notify via the Special Requests box during the booking process.

When travelling with pets, please note that an extra charge of GBP 30 per pet, per stay applies. Please inform the property in advance of your stay if you plan to bring a pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 6524 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.3
T
Tyler • couple • us
10
2026-10-17 • via Nuitee
L
Lesley • family_with_children • gb
8
2026-10-17 • via Nuitee
E
Elizabeth • couple • gb
8
Value for money
Pros:

It was fine for two people but we could she also managed with out family too and dog

Cons:

Tv remote was tricky to use so ended up using my phone to watch iPlayer

2026-10-17 • via Nuitee
G
Griffiths • solo_traveller • gb
10
2026-10-16 • via Nuitee
J
Jurgen • couple • nl
7
Wel goed
Pros:

De kamer met airco

Cons:

Ontbijt was niet uitgebreid

2026-10-16 • via Nuitee
S
Susan • couple • gb
7
Worth a visit if you don’t want to spend a fortune on a hotel
Pros:

It’s cheap and cheerful very clean nice staff not a bad breakfast

Cons:

Our television didn’t work

2026-10-16 • via Nuitee
D
Dave Jackson 74 • solo_traveller • gb
9
2026-10-16 • via Nuitee
K
Keira Raeburn • family_with_children • gb
5
Don't bother with breakfast
Pros:

The room was a good size, clean and comfortable.

Cons:

The breakfast was awful on both days. Staff were unhelpful, I asked one for chocolate spread they went to find out then when they returned starting filling up sugar and talking to other guests. I went back over and had to ask again about chocolate spread to be told "oh, no there isnt any" i feel if inhadnt gone back to the member of staff they would not have come to find to me to answer my question. On the second day we came down for breakfast at 9.15am being told breakfast was served until 10am, to find no bacon, baked beans with skin on top, small amount of scrambled egg, no tomatoes. The pastries had all gone and when I asked staff told there was no more coming out. There were not enough tables on either day and the second day we ended up eating in a boardroom. I complained about the lack breakfast when I checked out and was asked "well do you want a snack to take then?" I advised them no i would have like the breakfast i paid for.

2026-10-16 • via Nuitee
D
Dave • family_with_children • de
7
Cons:

Frühstück niedriger Qualität

2026-10-16 • via Nuitee
G
Griffiths • family_with_children • gb
10
2026-10-16 • via Nuitee
A
Akbar • family_with_children • gb
5
Cons:

There was very few breakfast options. There was literally nothing left by 09:30 am.

2026-10-15 • via Nuitee
D
David • solo_traveller • gb
8
Great stop off point good local amenities
Pros:

Good location, friendly staff

Cons:

Nothing

2026-10-15 • via Nuitee
G
Gemma • family_with_children • gb
6
Mediocre due to poor breakfast service.
Pros:

Warm welcome by reception staff despite a late night arrival. Quite hotel. Rooms clean.

Cons:

Breakfast was chaotic with the serving area dirty and covered in spilt food. Food and drink items were not replenished despite arriving half an hour before the end of service. Several guests including our family were left upset.

2026-10-15 • via Nuitee
J
Jonathan • extended_group • gb
9
Fantastic value for money
Pros:

Everything! Incredibly good value, this did not feel like a ‘budget hotel’. The room was spacious and very clean. Staff were welcoming and friendly. Location is great for the football - right opposite the stadium and also good for visiting Stoke city centre (although unlikely you’d want to). Breakfast was perfectly passable and at this price point very good.

Cons:

Nothing

2026-10-15 • via Nuitee
P
Peter • family_with_children • gb
9
2026-10-15 • via Nuitee
H
Helen • couple • au
8
2026-10-15 • via Nuitee
C
Christopher • family_with_children • gb
10
Pros:

Good place to get your head down

Cons:

Not so good as all the football fans park there cars there so when we turned up no space was the same for other guests. When we got up in the morning the car park was just about empty

2026-10-15 • via Nuitee
C
Carl • family_with_children • gb
8
Pros:

Friendly staff, clean rooms with no issues.

Cons:

Advertised to be closer to Alton Towers when in reality it was a good 5 miles further out.
Breakfast was a bit of a let down, really small plates made it difficult to put a kids small Breakfast on the same plate.

2026-10-14 • via Nuitee
L
Linda • couple • gb
9
Accommodation and location were ideal for our needs.
Pros:

Clean comfy room. Excellent breakfast choice. Staff friendly and attentive.

Cons:

X

2026-10-13 • via Nuitee
A
Antonio • couple • es
9
2026-10-13 • via Nuitee