Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S by IHG

Hotels
Holiday Inn Express
7.4 (821 reviews)
12025 Lake Fraser Drive, Calgary, Alberta, T2J 7G3 , Calgary , CA

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Cons:
Noise issues
Limited breakfast
Internet connectivity problems

Categories

Cleanliness
7.01
Overall reviews mentioned cleanliness positively, but some issues with rooms needing maintenance.
Service
7.88
Staff were noted as friendly, helping to enhance the experience despite some service inconsistencies.
Location
8.02
Conveniently located, contributing positively to guest experience.
Room Quality
7.47
Rooms were generally described as comfortable and decent, but issues like noise affected ratings.
Amenities
6.5
Some amenities were lacking, such as limited breakfast options and no internet connectivity.
Value for Money
7.96
Guests felt they received good value, especially given the room cleanliness and location.
Food and Beverage
7.01
Breakfast was praised, but issues with timing and connectivity affected overall ratings.
Overall Experience
7.38
Overall experience was good, with mixed reviews balancing out the satisfaction levels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:25

Property Description

Discover the perfect blend of comfort and convenience at the Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S by IHG.

Recreational Amenities
Dive into relaxation with our indoor pool featuring an exhilarating waterslide. Stay active in our fully equipped fitness center, ideal for energizing workouts.

Room Features
Unwind in one of our 105 well-appointed guestrooms, each equipped with a refrigerator and flat-screen TV. Enjoy complimentary wired and wireless internet access, plus video-game consoles to keep everyone entertained.

Event Space
Planning a meeting or event? Utilize our versatile 1,000 square feet of conference space, complete with a dedicated meeting room. Whether for business or celebration, we’ve got you covered.

Experience the best of Calgary and book your stay today at the Holiday Inn Express Hotel & Suites!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 10 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 821 reviews
Cleanliness: 7.01
Service: 7.88
Location: 8.02
Room Quality: 7.47
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.01
Overall Experience: 7.38
D
Dave couple ca
7
Cons:

Do not like that the hotel puts a one night stay charge on my card the day before I get there and than when I do arrive also adds a 250.00 charge for damage deposit.

2026-05-28 via Nuitee
M
Matt solo_traveller ca
10
2026-05-26 via Nuitee
L
Letong extended_group ca
3
2026-05-21 via Nuitee
B
Bernice couple ca
8
2026-05-20 via Nuitee
B
Bernice couple ca
8
2026-05-20 via Nuitee
J
Justice family_with_children ca
1
Pros:

Nothing

Cons:

Nothing

2026-05-07 via Nuitee
J
Jody family_with_children ca
9
2026-05-03 via Nuitee
M
Marc solo_traveller ca
7
Clean, Comfortable & Affordable
2026-04-30 via Nuitee
B
bernadette solo_traveller ca
8
I’ll be back one day.
Pros:

Locate

2026-04-29 via Nuitee
M
Michael couple ca
9
2026-04-27 via Nuitee
S
saguin solo_traveller ca
10
Excellent stay
Pros:

I'm would highly recommend it

Cons:

None

2026-04-25 via Nuitee
C
Candy solo_traveller ca
9
Nice for a short stay.
Pros:

The room was very nice, but the coffee maker didn't work, and the room was quite dark. Fine for just sleeping, but if you are trying to read something, the best lighting was in the bathroom. The vending machines in the hallways didn't work and the complementary breakfast was ok but not great. The bathroom and comfortable bed were the best experience for this stay.

2026-04-22 via Nuitee
M
McMichael solo_traveller ca
8
Pleasant stay at a reasonable price
Pros:

Front desk staff very helpful and allowed me to change rooms to one more suitable

Cons:

TV offerings in hotels are really lousy. Have more options available

2026-04-19 via Nuitee
M
mcwatters family_with_children ca
4
Was a ok stay was shocked no smart tvs we couldn’t find a movie , but was comfortable
Pros:

Nice over all

Cons:

The pool area was over run by a hockey team or something and says 5 people in hot tub, there was 20 . They were going one after another down the slide ripping into the water where other guests and kids were . It was dangerous and I didn’t feel my kids were safe so we went to our room the entire point of staying in the hotel for us is to swim so was a bummer.

2026-04-15 via Nuitee
K
Karen couple ca
7
We didn’t sleep well because of fire alarms snd students
Pros:

Location and breakfast was great

Cons:

The staff seemed to lose control of pool area, many teenage students were rambunctious and flooded the pool area. Fire alarms went off two nights in a row

2026-04-11 via Nuitee
K
Kimberly family_with_children ca
3
The fire alarm 2 nights in a row that no one could figure out how to shut off.
Pros:

The location was perfect the hotel was clean.

Cons:

I stayed for 3 nights and the fire alarm went out multiple times in 2 nights. My kids did not get good sleeps. The hotel didn’t offer any kind of compensation.

2026-04-07 via Nuitee
R
Richard couple ca
8
It was a perfect location for an appointment I had. Convenient to the mall for some shopping before checking in.
Pros:

Modern decor, good selection of pillows, breakfast was good with decent choices.

2026-04-07 via Nuitee
D
Dominica family_with_children ph
7
2026-04-06 via Nuitee
D
Donna solo_traveller gb
5
A comfortable stay but affected by noise and lack of supervision from large group booking
Pros:

I have stayed with the Holiday Inn Express on a number of occasions across both the UK and Canada, and there are still aspects of this stay that reflect the consistency of the brand. The bed was particularly comfortable, and despite the room being larger than required, it was well laid out with a separate lounge area — a feature that would be useful for a longer stay or those needing additional space.

Breakfast was in keeping with the standard I have come to expect. Despite being very busy, it was well stocked throughout, and the breakfast staff attentive — even taking the time to check in with guests and ensure everything was satisfactory, which was appreciated. The morning receptionist was warm, approachable and easy to deal with.

Cons:

This was a second stay at this property, and unfortunately the experience was again dominated by a large group of children travelling with parents or chaperones, evidently attending a group event. While this may speak to the hotel’s pricing or location appeal, the lack of supervision was concerning. Children were running up and down the corridors, creating significant noise, and repeatedly pressing all lift buttons, rendering it largely unusable at times. Equally disappointing — though not a fault of the Holiday Inn Express itself — was the lack of parental/chaperone supervision, with disruption continuing unchecked. It did affect what should have been a straightforward stay, so it may be worth checking ahead if this could be an issue.

The bathroom in my room also fell below the standard in terms of cleanliness. Check-in was less than smooth. The receptionist, while clearly keen greeting me across the room before I even arrived at the desk, came across as overly anxious — speaking very quickly, repeating herself frequently, and overly addressing as “ma’am” after nearly every sentence, which became rather grating.

2026-04-02 via Nuitee
C
Cheri couple ca
8
2026-03-31 via Nuitee