Paid
Children allowed

Facilities

Parking
Restaurant
Pets allowed
Room service
Meeting/banquet facilities
Bar
24-hour front desk
Sauna
Fitness centre
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful grounds
Cons:
Plumbing issues
Insects in bathroom
Confusing elevator system

Categories

Cleanliness
8.11
Concern about silverfish insects found in the bathroom and plumbing issues in the shower.
Service
9.58
Friendly staff and exceptional customer service, particularly regarding special occasions.
Location
9.62
Great location with easy access to restaurants, shopping, and nightlife.
Room Quality
8.57
Some issues with the bathroom faucet and initial room size; however, the upgraded room was better.
Amenities
8.6
Beautiful grounds and pool, but confusion with the elevator system and breakfast line.
Value for Money
8.56
Mixed feelings on value; initial room felt overpriced compared to expectations.
Food and Beverage
9.11
Quality food offered, though there was a desire for more menu options for room service.
Overall Experience
9.08
Many enjoyable aspects but marred by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:48

Property Description

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

Book now to experience the charm and luxury of The Fairmont Empress Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Property Video

Guest Reviews

8.9
Based on 2126 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
D
Dana • couple • ca
10
It was a lovely birthday treat!
Pros:

A first class facility and staff!

Cons:

Cost

2026-11-07 • via Nuitee
D
Deborah • family_with_children • au
10
Lovely room in the best location in Victoria.
Pros:

Lovely large room in the best location in Victoria. A short walk to the seaplanes and ferries. Plenty of restaurants nearby to choose from.

Cons:

TV needs replacing, it is too small for the scale of the room.

2026-11-02 • via Nuitee
S
Sibylle • couple • de
9
Pros:

Ein sehr schönes Hotel in bester Lage , direkt am Hafen.
Das Frühstück war liebevoll zubereitet, das Personal sehr freundlich und entgegenkommend. Es war einfach nur schön.

2026-11-02 • via Nuitee
G
Greyden • family_with_children • ca
10
2026-11-01 • via Nuitee
D
daniel • couple • gb
8
Enjoyed the trip
Pros:

Lovely hotel and loctation

Cons:

I felt the pool area needed some work it didn’t feel very nice, maybe some plants.

2026-10-28 • via Nuitee
J
Jennifer • couple • us
9
2026-10-27 • via Nuitee
L
Lisa • couple • us
8
Beautiful stay but expensive
Pros:

Beautiful garden outside and immaculate interior spaces.

Cons:

It was expensive for the small room. The hot an cold water control knobs were finicky and took some time to work properly. The water didn’t turn off and the knobs kept spinning unless you applied pressure in turning.

2026-10-27 • via Nuitee
J
Jane • extended_group • au
10
2026-10-25 • via Nuitee
H
Henry William • couple • us
10
2026-10-23 • via Nuitee
D
Deborah • couple • us
10
A nice splurge with perfect location next to harbor and pedestrian shopping area
Pros:

Gold room service was excellent

Cons:

The gaudy fluorescent sign on front of hotel—not classy, doesn’t fit with history of hotel

2026-10-21 • via Nuitee
V
Victoria • couple • us
10
2026-10-21 • via Nuitee
C
Cheryl • couple • ca
10
Staying at the Empress for the first time was excellent.
Pros:

Thee view of the harbour was excellent from both rooms.

Cons:

Everything was great

2026-10-18 • via Nuitee
R
Robert • couple • us
10
2026-10-12 • via Nuitee
C
Carol • solo_traveller • us
10
Breathtaking and amazing stafff
Pros:

Who wouldn’t love this property. Incredible hotel and staff
I Love the Canadian people. Polite and cordial!
This was one of the absolute best properties I have gone to. I would go back in a heartbeat. 🙏❤️

Cons:

I can’t think of one thing.

2026-10-11 • via Nuitee
S
Suzanne • couple • us
9
2026-10-11 • via Nuitee
S
Stephanie • solo_traveller • ca
9
2026-10-10 • via Nuitee
H
Huayong • solo_traveller • ca
8
Good hotel, but not worththe price.
Pros:

Very nice hotel. clean and locatef in downtown Victoria

Cons:

Too experience. Not worth $1250 per night

2026-10-10 • via Nuitee
L
liz • couple • gb
8
Mostly nice except for the day trippers!
Pros:

We had a nice stay at The Fairmont, it’s nicely located in the centre of town and other bars and restaurants are within walking distance. I would highly recommend upgrading to a room with lounge access, we very much enjoyed having both breakfast and pre dinner drinks and nibbles there, and it’s much quieter than the main dining areas.

Cons:

It’s a really big hotel and for us it lacked that personal touch, we felt that its main focus was attracting as many cruise ship passengers and other tourists as possible to overrun the place certainly during the day, thank god for the lounge access!
Bathrooms are really small.

2026-10-09 • via Nuitee
M
Mary • couple • us
10
Trip to Victoria
Pros:

Amazing staff and facilities. Restaurants were exceptional. Highly recommend if you are visiting Victoria.

Cons:

N/A

2026-10-09 • via Nuitee
K
Kuo Hua • solo_traveller • tw
8
Pros:

古色古香很有特色的飯店. 附近觀光景點也多！

Cons:

暑假期間房費偏貴

2026-10-08 • via Nuitee