Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful grounds
Cons:
Plumbing issues
Insects in bathroom
Confusing elevator system

Categories

Cleanliness
8.11
Concern about silverfish insects found in the bathroom and plumbing issues in the shower.
Service
9.58
Friendly staff and exceptional customer service, particularly regarding special occasions.
Location
9.62
Great location with easy access to restaurants, shopping, and nightlife.
Room Quality
8.57
Some issues with the bathroom faucet and initial room size; however, the upgraded room was better.
Amenities
8.6
Beautiful grounds and pool, but confusion with the elevator system and breakfast line.
Value for Money
8.56
Mixed feelings on value; initial room felt overpriced compared to expectations.
Food and Beverage
9.11
Quality food offered, though there was a desire for more menu options for room service.
Overall Experience
9.08
Many enjoyable aspects but marred by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:48

Property Description

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

Book now to experience the charm and luxury of The Fairmont Empress Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Property Video

Guest Reviews

8.9
Based on 2126 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
R
Robert • couple • us
10
2026-10-12 • via Nuitee
S
Suzanne • couple • us
9
2026-10-11 • via Nuitee
C
Carol • solo_traveller • us
10
Breathtaking and amazing stafff
Pros:

Who wouldn’t love this property. Incredible hotel and staff
I Love the Canadian people. Polite and cordial!
This was one of the absolute best properties I have gone to. I would go back in a heartbeat. 🙏❤️

Cons:

I can’t think of one thing.

2026-10-11 • via Nuitee
S
Stephanie • solo_traveller • ca
9
2026-10-10 • via Nuitee
H
Huayong • solo_traveller • ca
8
Good hotel, but not worththe price.
Pros:

Very nice hotel. clean and locatef in downtown Victoria

Cons:

Too experience. Not worth $1250 per night

2026-10-10 • via Nuitee
M
Mary • couple • us
10
Trip to Victoria
Pros:

Amazing staff and facilities. Restaurants were exceptional. Highly recommend if you are visiting Victoria.

Cons:

N/A

2026-10-09 • via Nuitee
L
liz • couple • gb
8
Mostly nice except for the day trippers!
Pros:

We had a nice stay at The Fairmont, it’s nicely located in the centre of town and other bars and restaurants are within walking distance. I would highly recommend upgrading to a room with lounge access, we very much enjoyed having both breakfast and pre dinner drinks and nibbles there, and it’s much quieter than the main dining areas.

Cons:

It’s a really big hotel and for us it lacked that personal touch, we felt that its main focus was attracting as many cruise ship passengers and other tourists as possible to overrun the place certainly during the day, thank god for the lounge access!
Bathrooms are really small.

2026-10-09 • via Nuitee
K
Kuo Hua • solo_traveller • tw
8
Pros:

古色古香很有特色的飯店. 附近觀光景點也多！

Cons:

暑假期間房費偏貴

2026-10-08 • via Nuitee
F
Felix • solo_traveller • au
9
Pros:

The access to the lounge all day. Beautiful views of the Inner Harbour

Cons:

Some very ordinary fellow guests whose behaviour was a bit below par.

2026-10-07 • via Nuitee
C
Carol • solo_traveller • us
10
Everyone made me feel welcome !
Pros:

It was one of the most beautiful hotels I’ve stayed in
The rooms were lovely.

Cons:

I can’t think of one thing I didn’t like.

2026-09-19 • via Nuitee
A
Aughinbaugh • couple • us
10
2026-09-19 • via Nuitee
P
Philip • couple • gb
8
2026-09-19 • via Nuitee
S
Steven • couple • be
9
2026-09-19 • via Nuitee
L
Liege • couple • us
10
A dream hotel!
Pros:

Location; extremely comfortable.

Cons:

I liked everything!

2026-09-19 • via Nuitee
J
Joyce • couple • us
7
Delightful & so lovely. I will go again.
Pros:

It was beautiful & very picturesque.

Cons:

Just a few hiccups on the way. A light fixture was broke & glass pieces were in the toilet.

2026-09-19 • via Nuitee
S
Sarah • couple • ca
10
Pros:

Food was amazing. Staff were helpful and friendly

2026-09-18 • via Nuitee
D
Debbie • couple • ca
9
2026-09-17 • via Nuitee
D
David • couple • ca
10
2026-09-15 • via Nuitee
D
David • extended_group • us
10
Wonderful elegant property and great location to see the sites and eat wonderful food. Staff was very kind and helpful.
Pros:

Absolutely amazing extravagant experience. Tea was very pricey but fun experience. Very comfortable.

2026-09-15 • via Nuitee
P
Pieczonka • couple • ca
10
Pros:

High ceillings in our room on the first floor. Amazing pool facilities

Cons:

complimentary coffee was only out for a very brief time

2026-09-15 • via Nuitee