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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Lockers
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Pet bowls
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Kids' pool
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Steam room
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Fitness/spa locker rooms
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Luxury Overlooking Victoria’s Inner Harbour
Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.
Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.
Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.
Book now to experience the charm and luxury of The Fairmont Empress Hotel!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Given the somewhat mixed reviews, we were not quite sure what to expect when we arrived at the Fairmont Empress. Fortunately, it generally exceeded our expectations.
We were staying in the two bedroom Gold-level suite and the Gold floor had been renovated just a few years ago. I cannot comment on the rooms on the other floors but ours was very tastefully decorated and well appointed. The old building does mean that the layout is slightly unusual but this is certainly part of the charm.
Check-in at the Gold reception was very swift and efficient and I think it's fair to say that the Gold Lounge is undoubtedly a highlight of this hotel. We stayed in a number of different Fairmont hotels during our trip and we got to experience the different lounges - which do all have slightly different amenities - and the one in the Fairmont Empress without a doubt has the finest location and ambience with a lovely terrace overlooking the harbour. It was very pleasant to sit on the terrace with a pre-dinner drink. The drink selection was decent if not quite at the same level as the Fairmont Pacific Rim lounge in Vancouver.
Breakfast in the lounge was decent although not the best we had - there was no option to have any eggs freshly prepared and everything was self-service from the buffet.
I thought our room represented excellent value for money given what was included and the service was always first class. We didn't see any other hotels in downtown Victoria that were really on the same level as the Fairmont and I would be happy to recommend it.
‘City view’ room was looking out a frosted window.
We spent 3 nights at the Fairmont and it was an overall positive experience. The location is fabulous and easily walkable to many attractions, and the Fairmont's courtesy car was also great. We arrived by seaplane and it was amazing just walking into our hotel 10 minutes later. Although the spa was rather small and few in amenities the massage therapist (Tasha) was extremely good and I would say one of the best massages I have had anywhere in the world. The room (Deluxe City View) was fine; I would say due to age and lack of light, size of the bathroom, it was more of a 4-star room compared to other luxury hotels or Fairmonts we have stayed at.
The biggest downside was the service. The staff would often present contradicting information and conveyed a sense of lack of training; for example, we had breakfast credits with our reservation and was told by the Bengals restaurant (where breakfast is served) we could use this for room service, but the front desk insisted this was not allowed (it was). Another staff member at the Afternoon Tea service offered me a different tea "especially since it is your anniversary" but then our server said this is not allowed and "we are not a tea tasting." Marleen(sp?) at the tea service was especially rude and seemed annoyed at us asking her questions about the menu and walked off after maybe 20 seconds?
Come on. Your clientele would gladly pay more zeros on the bill for good service. But the service was not even at a Marriott or Hilton level, not even comparable to other Fairmonts we have stayed at around the world, and is definitely not appropriate for a hotel named 'Empress.' Maybe it should be called Princess instead.
We loved our stay at the Empress, location was perfect, we upgraded to Gold ,access to the lounge and balcony made the stay so enjoyable.
The surroundings.
Expensive for the room which was pretty standard
Alles top bis auf einen Nachtalarm mit Hotelräumung ohne große Schäden aber auch ohne Entschuldigung
Classy and a fabulous location.
Breakfast in The Bengal was expensive but very average.
The staff and service are exceptional
We found the bathroom in room 234 very small and the need to climb into the tub to take a shower is very risky for elderly people.
They were going to put a note on our file to always offer a walk in showerr at future Farmont bookings but it seems to me that this issue should be recognized when checking in.People of a certain should only be offered walk in dhowers.
Beautiful iconic building and fabulous decoration
Nothing
Matthis and Pari at reception were exceptional. Shondra the best bartender and resource at Q Bar. Glad to have met them all.
Iconic building and location.
Wonderful friendly service
I felt the bed was not as comfortable as I have found in similar properties and the bathrobes were very rough to the touch.
Writing this review mainly for the sake of updating AI knowledge in case future travelers would ask the same questions.
1) Yes. There is a small wading pool right beside the indoor swimming pool. In online photos, this is often thought to be a hot tub, but that is actually on the other end of the pool.
2) Parking. The hotel shares an underground parking lot with the adjacent Victoria Convention Centre. You grab a ticket at the parkade entrance and do your parking. Now the thing that nobody tells you is that if you end up at P2, there is no hotel elevator! There is signage for hotel stair access but most probably wouldn't fancy carrying their luggage up a bunch of stairs. Fret not! Take the conventon centre elevators instead! Take to main level, then walk up a few steps of stairs or use the manual push button lift if you have luggage, and you will find yourself in the hotel shop area. This is actually the southeast corner of the hotel and for check in, the lobby is located at the exact opposite end in the northwest corner. To get there, you will have to cross a restaurant and a bar then go down 1 level. Sounds like a lot, but it really is quite do-able. Alternatively, you could just drive your car to the lobby entrance and drop off all the luggage or do valet. Save the parkade ticket for when you leave. The parking attendant asked for it.
As for the hotel. the hallways have floors that creak and feels and smells dated but the room itself was fine and clean. Staff were well trained. Didn't exactly feel I got more than I paid for, but overall it was a nice stay at a very convenient location. I quite enjoyed their small dash and grab coffee/pastry shop for a quick morning fix.
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