Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful grounds
Cons:
Plumbing issues
Insects in bathroom
Confusing elevator system

Categories

Cleanliness
8.11
Concern about silverfish insects found in the bathroom and plumbing issues in the shower.
Service
9.58
Friendly staff and exceptional customer service, particularly regarding special occasions.
Location
9.62
Great location with easy access to restaurants, shopping, and nightlife.
Room Quality
8.57
Some issues with the bathroom faucet and initial room size; however, the upgraded room was better.
Amenities
8.6
Beautiful grounds and pool, but confusion with the elevator system and breakfast line.
Value for Money
8.56
Mixed feelings on value; initial room felt overpriced compared to expectations.
Food and Beverage
9.11
Quality food offered, though there was a desire for more menu options for room service.
Overall Experience
9.08
Many enjoyable aspects but marred by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:48

Property Description

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

Book now to experience the charm and luxury of The Fairmont Empress Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Adults stay for CAD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2058 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
H
Hugues • extended_group • fr
10
UNE AUTRE DIMENSION
Pros:

La perfection

Cons:

Partir

2026-07-25 • via Nuitee
F
Farinaz • couple • ca
9
2026-07-25 • via Nuitee
S
Saeed • couple • gb
9
Stay was very good. Gold club was excellent more choices for breakfast could be better but excellent members of staff w
Pros:

Location was very good. All staff was excellent. Ana Montiel was superb and went out of the way to sort out our travel arrangements. She is amazing

Cons:

Room was too small. Toilet and shower very congested. Carpets were old

2026-07-25 • via Nuitee
V
Viktoria • family_with_children • us
10
2026-07-24 • via Nuitee
A
Audrey • family_with_children • fr
10
Pros:

l’emplacement, la vue, le service , la taille de la chambre, la qualité de la literie

2026-07-23 • via Nuitee
S
Stéphanie • family_with_children • fr
10
2026-07-23 • via Nuitee
C
CHIMING • family_with_children • tw
9
2026-07-22 • via Nuitee
G
Gernot • extended_group • ch
8
2026-07-21 • via Nuitee
K
kimnL4384KR • Couples • Seattle, Washington
8
Historic Charm Meets Modern Luxury
Pros:

We had a fantastic stay at the Fairmont Empress. Check-in was seamless, parking was easy and convenient, and our room was absolutely perfect. The bed was incredibly comfortable, making for a wonderful night's sleep.

A special thank you to Max in Concierge, who was amazing. His dining recommendations were spot on and helped make our visit even more memorable. We also loved the hotel's rich history and unique character. The blend of luxury, service, and historical charm makes the Fairmont Empress a truly special place to stay. We can't wait to return!

2026-07-20 • via Tripadvisor
A
Abreo Manosalva • solo_traveller • ca
10
2026-07-20 • via Nuitee
H
Harjit • solo_traveller • ca
8
Overall good experience!
Pros:

Location
Prompt reply to text
Handled the fire clam in a calmly manner

Cons:

Breakfast not included
Parking not included

2026-07-20 • via Nuitee
M
Mark • family_with_children • nl
5
Mooie locatie, kamers zijn duidelijk aan verbetering toe.
Pros:

Locatie

Cons:

Kamer en met name de airco.
Een toelichting nadat we midden in de nacht het hotel moesten evacueren zou ook wel vrij normaal zijn geweest. Geen enkele reactie daarop.

2026-07-20 • via Nuitee
L
Leon • solo_traveller • ca
10
Outstanding , beyond expectation !
Pros:

Everything ..!!!!

Cons:

Nothing .. !!!

2026-07-20 • via Nuitee
C
Carvalho • family_with_children • br
8
Pelo custo, só compensa para conhecer em estadia muito breve..
Pros:

Localização e arquitetura do hotel.

Cons:

Quarto pequeno, banheiro muito pequeno e desconfortável, sem área de apoio para toalhas e produtos. Cadeira nespresso não funcionava. Tomadas inclinadas e difíceis de manter o cabo de energia no lugar.

2026-07-18 • via Nuitee
H
Hayley • couple • gb
10
Fabulous stay and the upgrade to the Gold Level was perfect for our special occasion
Pros:

Location and service

2026-07-17 • via Nuitee
G
Gautier • couple • fr
10
Pros:

Hôtel emblématique de la ville, en plein centre.

Cons:

La réception n'est pas à la hauteur de l'établissement.

2026-07-16 • via Nuitee
L
Line A. • family_with_children • de
9
Ein besonderer Aufenthalt in Victoria
Pros:

Wir hatten kein Frühstück, aber Afternoon Tea im Hotel. Das war sehr schön!

2026-07-16 • via Nuitee
C
Cruiser168341 • Friends getaway • Seattle, Washington
10
Fun .
Pros:

Visited for a day . Beautiful & fun . had drinks at the Fairmont Empress & people watched .

2026-07-15 • via Tripadvisor
X
xlils • Couples • United Kingdom
8
Impressive hotel on first impact, small room for improvement.
Pros:

Lovely historic hotel, first impact was beautiful with views over the harbour and great walking location close to where you can get whale watching trips, float planes.
Staff were friendly and helpful and the hotel was clean and comfortable.
Breakfast was good with a great variety.
Beautiful surrounding gardens and flower displays.
Few minor points for improvement,
Room was okay, but the bathroom was small to the point of being quite pokey considering the room type was a suite.
Gym was a big disappointment, really small, ten people would fill it, no air con and people that go to the pool area and spa have to walk through the gym in their bathrobes. Which was uncomfortable and a little embarrassing.
All in all, great hotel and ideal for a 2-3 day stop over in Victoria.

2026-07-15 • via Tripadvisor
K
Kim • solo_traveller • gb
9
Pros:

Great location and beautiful historic building

Cons:

The bar service was slow

2026-07-14 • via Nuitee