Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
High price
Limited amenities

Categories

Cleanliness
9
Generally clean with some reviews highlighting the cleanliness.
Service
9.5
Service received high praise, described as friendly and attentive.
Location
10
Location is repeatedly noted as excellent, close to attractions.
Room Quality
8.5
Room quality was mixed, with some complaints regarding size and soundproofing.
Amenities
8.5
Amenities are adequate but could improve, particularly in value for money.
Value for Money
8
Some guests felt the hotel was overpriced given the amenities.
Food and Beverage
9
No complaints noted, with some appreciation for food quality.
Overall Experience
9.5
Positive overall experience with many guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:17

Property Description

Stunning Heritage Property with River Views

Luxurious Accommodations: The European-style rooms at Fairmont Le Chateau Frontenac are elegantly designed and equipped with modern amenities such as cable TV, coffee maker, ironing facilities, and air conditioning.

Relaxation and Recreation: Guests can unwind and rejuvenate at the indoor pool, hot tub, and steam rooms. Stay active at the fitness room or indulge in pampering treatments at the on-site Spa du Château.

Convenient Location: Located near Montmorency National Park, guests can explore the nearby attractions like Notre Dame Cathedral and the Citadel of Quebec within walking distance.

Book your stay at Fairmont Le Chateau Frontenac for a truly unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YQB

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CAD 30 per person per night when using an available cot.
    Children up to and including 17 years old stay for CAD 0 per person per night when using an existing bed.
    People no matter the age stay for CAD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and costs CAD 16.95 per 24 hours.

Location

Guest Reviews

9
Based on 3677 reviews
Cleanliness: 9
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.5
L
Laurie • extended_group • ca
10
Lovely except for the view issue
Cons:

The already very expensive rooms had very bad views - it said courtyard view but looked right into brick wall. I had to pay $400 more to get a view. The guests that we had invited kept the very bad view room - looked directly into a brick wall! I was very embarassed as I had booked the rooms and told them how beautiful it was and it was worth the price.

2026-05-23 • via Nuitee
S
Samer • solo_traveller • lb
9
2026-05-23 • via Nuitee
K
Kathleen • solo_traveller • au
7
stunning property
Pros:

room was amazing
Bar was a bit small
Pool was beautiful
Upgrade to lounge room was too expensive and not good value for money

2026-05-21 • via Nuitee
G
Gaétan • couple • ca
10
Merveilleux
Pros:

Tout est parfait

Cons:

Rien

2026-05-21 • via Nuitee
F
Frances • couple • ca
6
Better to just take a tour of the hotel lobby and skip staying here
Pros:

friendly and helpful staff, bed was very comfortable, room very clean. Loved the pool and hot tub

Cons:

Very poor value for the price. Room and bathroom are small. The one chair and lounger were both uncomfortable for sitting more than a few minutes. There are no frigs in the rooms so I removed five hotel beverages from the mini bar to store my own personal items and medication and replaced the hotel beverages unused in the mini bar when I left. However, there is now a $400 charge on my Visa for these items (the staff assured me at checkout the charge will be removed).
I have stayed in much nicer accommodations in Old Quebec City and elsewhere for a fraction of the price. I thought this splurge would be worth the premium rate but I am disappointed with the experience.

2026-05-21 • via Nuitee
T
Tommy • family_with_children • ca
10
2026-05-20 • via Nuitee
E
Elodie • solo_traveller • fr
8
Pros:

Emplacement magnifique, les chambres sont très confortables. Un plus pour l' espace aquatique

Cons:

La taille de la chambre

2026-05-20 • via Nuitee
E
Euihun • extended_group • kr
10
2026-05-20 • via Nuitee
K
KuanHua • family_with_children • ca
10
2026-05-19 • via Nuitee
B
Bassam Alameddine • family_with_children • ca
10
Pros:

Location is exceptional and the terrasse is breathtaking.

2026-05-19 • via Nuitee
C
Catherine • solo_traveller • us
10
2026-05-18 • via Nuitee
F
Frédéric • family_with_children • ca
5
En résumé : oui pour le prestige et l’histoire du lieu, beaucoup moins pour la qualité hôtelière réelle.
Pros:

Le lieu est majestueux, chargé d’histoire, et l’expérience visuelle reste impressionnante. Le personnel est agréable et le service globalement impeccable.

Cons:

Nous aurions toutefois apprécié davantage d’assistance pour les bagages à notre arrivée, ainsi qu’une gestion plus simple du voiturier, car il faut pratiquement courir partout chaque fois que l’on souhaite récupérer son véhicule.

Au moment de notre départ, l’expérience a malheureusement été encore plus décevante. Alors que nous étions avec des enfants et plusieurs bagages, le monsieur avec la barbe, pourtant immobile les bras croisés dans le dos et manifestement non occupé, a refusé de nous aider et nous a laissés transporter seuls toutes nos valises jusqu’à la voiture. Pour un établissement de ce standing, cela est tout simplement inadmissible.

Malheureusement, l’expérience hôtelière n’est pas à la hauteur du prestige du lieu. Les chambres sont vétustes et auraient besoin d’un sérieux rafraîchissement. Beaucoup d’éléments semblent usés jusqu’à la corde : le store nous est littéralement resté dans les mains, les fauteuils et coussins sont délavés et ternis. Nous avions une très belle vue sur le fleuve, mais les vitres étaient extrêmement sales.

La piscine était trouble et l’espace manquait clairement d’entretien, avec du matériel et du désordre un peu partout.

Le plus gros problème reste cependant le bruit. La climatisation est tellement bruyante que nous avons dû la couper malgré la chaleur. À cela s’ajoutent les allées et venues constantes dans les couloirs, les portes qui claquent et le bruit permanent. Même avec des bouchons d’oreilles, toute la famille a passé deux très mauvaises nuits. La literie est également dure et peu confortable.

Nous tenons toutefois à souligner un geste apprécié de la direction : lorsque nous avons signalé les problèmes de bruit durant la nuit, l’hôtel a offert les frais de stationnement, ce qui témoigne d’une bonne volonté et d’une volonté de compenser la situation.

2026-05-18 • via Nuitee
B
Barsh • couple • us
10
2026-05-17 • via Nuitee
A
ADAMASTOR • solo_traveller • br
10
Outstanding hotel
Pros:

Location, room and staff wonderful

Cons:

All perfect.

2026-05-16 • via Nuitee
R
Rojitanya • solo_traveller • at
5
2026-05-16 • via Nuitee
T
TZU HSUAN • family_with_children • tw
10
2026-05-14 • via Nuitee
K
Khaled • family_with_children • ca
7
2026-05-14 • via Nuitee
M
Matthew • solo_traveller • ie
9
Excellent luxury hotel
Pros:

Beautiful building, very well maintained. Opulent settings

Very nice pool area with hot tub and a sauna

Cons:

Building works started early right outside our window

Of you self park, you must carry bags up and down multiple step levels to get into the hotel (drop at the door or valet park)

2026-05-13 • via Nuitee
P
Philippe • solo_traveller • ca
9
Je reveiendrai au Château, mais en vérifiant la salle de bain (mouchoir de poche).
Pros:

Chambre très belle. Salle de bain minuscule.

Cons:

Salle de bain pour contortionniste.

2026-05-12 • via Nuitee
S
S-Elisabeth • solo_traveller • fr
10
2026-05-12 • via Nuitee