Grand Cantalagua Hotel Morelia, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
9.4 (1797 reviews)
Av. Ventura Puente esq. Av Carmelinas Col. Felix Ireta , Morelia , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Clean facilities
Cons:
Noise from events
Cleanliness issues
Old bathroom amenities

Categories

Cleanliness
8.66
Several mentions of cleanliness but also complaints about mold and small insects.
Service
10
Many reviews praised the attentiveness and friendliness of the staff.
Location
9.83
Consistently highlighted as good and convenient for guests.
Room Quality
9.17
Mixed remarks; improvements needed in some rooms but overall comfortable.
Amenities
8.62
Amenities are appreciated, though some issues like water accessibility were mentioned.
Value for Money
9.65
Guests felt it was a good deal for the price.
Food and Beverage
9.61
Food received positive feedback, suggesting quality service.
Overall Experience
9.66
Most guests generally enjoyed their stay and found it satisfactory despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:21

Property Description

Luxurious Accommodation: The Best Western Plus Gran Hotel Morelia offers elegant rooms with free WiFi, decorated in a modern style with air conditioning and TVs. The bathrooms feature showers for your comfort.

Fantastic Amenities: Enjoy the tropical gardens, professional tennis courts, gym, running track, and a heated outdoor pool. Unwind at the bar with live music or savor delicious meals at the restaurant offering buffet breakfast and weekend brunch.

Ideal for Events: With a business center, 12 meeting rooms for up to 1000 people, and on-site parking, this hotel is perfect for hosting events and conferences.

Experience luxury, relaxation, and convenience at the Best Western Plus Gran Hotel Morelia. Book now for an unforgettable stay!

Important information:

When reserving more than 6 rooms, special conditions and supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MLM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 25 per stay.

Location

Guest Reviews

9.4
Based on 1797 reviews
Cleanliness: 8.66
Service: 10
Location: 9.83
Room Quality: 9.17
Amenities: 8.62
Value for Money: 9.65
Food and Beverage: 9.61
Overall Experience: 9.66
V
Victor8406 • family_with_children • mx
7
REGULAR PERO NO CUMPLEN CON LA HABITACION QUE TE TOCA
Pros:

SOLO VOY POR EL CONJUNTO MUSICAL BELEN Y CARLOS

Cons:

REGULARMMENTE VOY A ESTE HOTEL RESULTA QUE NO RESPETAN LA RESERVACION QUE HACE EJEMPLO LA HABITACION EN PISO PLUS O EJECUTIVO AL FINAL TE DAN UNA SIMPLE HABITACION STANDAR YA QUE SE BASAN EN LO QUE PAGASTE EN BOOKING Y SI ESTE FUE MENOR L TABULADOR DE UNA HABITACION SENCILLA AUNQUE BOOKING TE MARQUE UNA SUITE PUES SORPRESA NO TE LA DAN, Y AL CONTRARIO TE INDICAN QUE PAGUES EL RESTANTE PARA CUBRIR DICHA HABITACION, PUES CON TANTO ACARREADO QUE MANDAN PUES NO HAY CUPPO PARA TODOS

2026-05-21 • via Nuitee
V
Victor8406 • family_with_children • mx
7
NO RESPETAN EL TIPO DE RESERVA DQUE HAGAS EN BOOKING SOLO TE DAN LA HABITACION MAS SENCILLA
Pros:

A MI HIJOS LES GUSTA MUCHO LA PIZZA A LA LEÑA, ALBERCA Y LA CANCHA DE TENIS SE LA PASAN MUY BIEN Y NOSOTROS EL CONJUNTO BELEN Y CARLOS JUEVES VIERNES Y SABADO SIEMPRE NOS QUEDAMOS UN FIN DE SEMANA

Cons:

PRECIO EXCESIVOS EN REFRESCOS Y BOTELLELLA DE WHISKY ANTES CAMBIO DE NOMBRE LOS PRECIOS ACCESIBLES Y AHORA POR LA NUBES .....TAMBIEN AGREGAR QUE NO RESPETAN TIPO DE HABITACION QUE ELIGE EN BOOKING AUNQUE SEA UN NIVEL MAS ARRIBA EJE: NIVEL PLUS O EJECUTIVO LOS PISOS 4 Y 5,.... SI TU PAGASTE UN PRECIO MUCHO MENOR EN LA APLICACION, ---DE ACUERDO ASU TABULADOR DEL HOTEL--- PUES SORPRESA NO TE LA DAN Y SOLO ES LA HABITACIION SENCILLA O ESTANDAR.... LA CHICAS DE AHI YA ESTAN AMAÑADAS AL HACER ESTE TIPO DE ACCIONES ....HASTA TE DICEN QUE SI QUIERES LA HAB. EJECUTIVA TIENES QUE PAGAR LA DIFERENCIA, ...OSEA ENTONCES DE NADA SIRVE LA APLICACION BOOKING

2026-05-21 • via Nuitee
T
Tztzqui • solo_traveller • mx
10
2026-05-13 • via Nuitee
V
Vicente • solo_traveller • mx
10
Excelente Hotel
Pros:

Ubicacion y tranquilida

Cons:

Falta algo de mantenimiento en la instalacion

2026-05-13 • via Nuitee
T
Tztzqui • solo_traveller • mx
10
2026-05-13 • via Nuitee
R
Rodriguez Pérez • solo_traveller • mx
10
Pros:

La ubicación

2026-05-12 • via Nuitee
R
Rodriguez Pérez • solo_traveller • mx
10
Pros:

Estadía muy comoda

2026-05-12 • via Nuitee
S
Solis Alvarez • solo_traveller • mx
10
2026-05-11 • via Nuitee
R
Ramos • extended_group • mx
10
2026-05-09 • via Nuitee
M
Mejia • solo_traveller • mx
10
Pros:

La limpieza ,la atencion de rodo el personal todo estuvo excelente.

Cons:

La alberca es muy pequeña para el hotel tan grande .

2026-05-08 • via Nuitee
C
Carlos • couple • mx
9
2026-05-08 • via Nuitee
J
José Ciro • solo_traveller • mx
4
Pros:

Los lugares cercanos

Cons:

La piscina está un asco , el estacionamiento necesitan mejor administración a cada rato que entraba me preguntaban de mi boleto y ya les avía dicho que tenía 4 noches o si salía si ya me ib en una ocasión que llegue como al tercer día que no tenía lugar que tenía que esperar a que saliera alguien

2026-05-08 • via Nuitee
S
Samuel • solo_traveller • mx
9
Pros:

Hubicacion. Comida

Cons:

Que le faltaba aire acondicionado. O no ubique el termostato en el cuarto

2026-05-06 • via Nuitee
J
Juan Manuel • solo_traveller • mx
10
2026-05-04 • via Nuitee
M
MIGUEL ANGEL • family_with_children • mx
10
SATISFACCIÓN
Pros:

EL BUFFET Y LA COMODIDAD DE LAS CAMAS

Cons:

QUE NO NOS PUSIERON CAFE EN LA HABITACIÓN

2026-05-04 • via Nuitee
T
Tztzqui • family_with_children • mx
10
2026-05-04 • via Nuitee
I
Iraís bravo • extended_group • mx
10
2026-05-04 • via Nuitee
S
Samuel • family_with_children • mx
10
2026-05-04 • via Nuitee
G
Gregorio • couple • mx
10
2026-05-03 • via Nuitee
K
Karla • family_with_children • mx
5
Pros:

la comida y la ubicacion

Cons:

la limpieza es deficiente

2026-05-02 • via Nuitee