Hilton Garden Inn Charlotte North

Hotels
•
Hilton Garden Inn
8.2 (321 reviews)
9315 Statesville Road , Charlotte , us
+1 704-597-7655

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High rates for amenities

Categories

Cleanliness
6.84
Multiple reviews mention unclean facilities and issues such as dirty bathrooms and old carpets.
Service
9.31
Numerous positive mentions of staff friendliness and helpfulness, indicating good service.
Location
8.35
Generally positive mentions, though some reviews note it's far from certain attractions.
Room Quality
7.8
Mixed sentiments with some guests enjoying the size while others found maintenance issues.
Amenities
8.33
Amenities were appreciated, particularly breakfast and convenience items, but some noted older equipment.
Value for Money
7.29
A few reviews criticized the high cost versus perceived quality, indicating disappointment in value.
Food and Beverage
9.34
Positive remarks about breakfast quality and snack offerings, contributing to a good impression.
Overall Experience
8.31
Broadly positive experience despite some criticisms regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:00

Property Description

Convenient Location
Situated in Northlake Village near Interstate 77, the Charlotte Hilton Garden Inn offers easy access to Northlake Mall and various local attractions.

Modern Amenities
Enjoy complimentary Wi-Fi, a flat-screen TV, and a small refrigerator in all rooms. Suites feature extra comforts like a seating area, sofa bed, and spa bath for ultimate relaxation.

Dining Options
Indulge in a delicious cooked-to-order breakfast at the Great American Grill, grab snacks at the Pavilion Pantry, and unwind with a cocktail at the Pavilion Lounge.

Experience comfort and convenience at Hilton Garden Inn Charlotte North. Book your stay now for a memorable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 321 reviews
Cleanliness: 6.84
Service: 9.31
Location: 8.35
Room Quality: 7.8
Amenities: 8.33
Value for Money: 7.29
Food and Beverage: 9.34
Overall Experience: 8.31
B
Brittany • couple • us
8
2026-07-22 • via Nuitee
A
Aron • couple • us
10
Pros:

Everything

2026-07-13 • via Nuitee
G
gregorymD843KN • Couples
2
Reservations cancelled by property
Pros:

We booked this hotel in November to attend a concert at Bank of America stadium. On Sunday we got an email welcoming us then Thursday we had an email saying our reservation was canceled and rebooked in South Charlotte. That is 20 mins on a good day, after a concert more like an hour. We elected to stay downtown so we could walk to the venue because we know how hard transportation is after a show. Hotel offered no sympathy or concern, making it worse we are Hilton Grand vacation members. Really makes you feel unvalued. We had additional reservations at the property, cancelled all of them and will never patronize this hotel again.

2026-07-11 • via Tripadvisor
X
X885EIamandah • Family
2
Poor customer service
Pros:

Black bald head ghetto lady was very rude at the front desk

2026-07-08 • via Tripadvisor
W
Wright • couple • us
10
2026-07-05 • via Nuitee
W
William • solo_traveller • us
3
I just want my refund and forget the experience eceryi
Pros:

The view and lcloseness of stores since we had to pool

Cons:

The price the fact we couldn't cancel the second night booking cause the it free

2026-06-30 • via Nuitee
A
Angela • solo_traveller • us
10
2026-06-23 • via Nuitee
M
moise • family_with_children • us
7
2026-06-13 • via Nuitee
R
Robert • solo_traveller • us
10
2026-06-05 • via Nuitee
M
Michael • solo_traveller • us
1
2026-05-26 • via Nuitee
A
Antonio Crosland • solo_traveller • us
9
2026-05-25 • via Nuitee
N
neal • solo_traveller • us
6
Pros:

Staff was excellent

Cons:

The fact that when I booked the room it had continental breakfast included but I still had to pay for it

2026-05-18 • via Nuitee
A
Adventure35822038338 • Couples • Rocky Gap, Virginia
10
Nice Stay.
Pros:

5 out of 5. Great employees and the renovations are very nice. Great shower and beds were awesome

2026-05-16 • via Tripadvisor
T
Tonya • solo_traveller • us
8
2026-05-06 • via Nuitee
J
James • solo_traveller • us
7
2026-05-03 • via Nuitee
J
J8182SVsaraha • Business
10
Five Star Customer Service
Pros:

I had a lovely experience with Clayton, he was very professional and understanding of a booking mistake I made, he had patience and came with solutions! I would recommend this property based on the service alone, five stars!!

2026-04-24 • via Tripadvisor
K
Kenneth • couple • us
9
2026-04-23 • via Nuitee
A
Abbi • solo_traveller • us
9
Great for my weekend trip!
Pros:

It was clean and well kept. Parking was a small issue bc of some construction.

Cons:

Parking was a little tricky.

2026-04-19 • via Nuitee
T
Tessie • couple • us
3
2026-04-13 • via Nuitee
T
Tanya • couple • us
1
Did not stay, not as advertised! Super disappointed!
Pros:

Location

Cons:

Construction that I was not aware about! I booked a specific room for my daughter in advance, for a reason with a Jacuzzi tub. I also asked for early check-in at 1 PM. I was told I would hear back within 24 hours about the early check-in never heard back, so when we showed up at 4 o’clock to check in before the concert that started in Charlotte at six. We were told that the room that I booked was not available, they had no room rooms with Jacuzzi tubs due to the construction! But yet nobody contacted me to tell me this, and it was available on their site! Needless to say, I was not impressed, I was offered nothing for that issue!

2026-03-29 • via Nuitee