Quality Inn & Suites Hanes Mall

Hotels
•
Quality Inn
6.1 (932 reviews)
2008 South Hawthorne Road , Winston-Salem , US
+1 336-765-6670

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Convenient location / parking
Ice machine available
Some clean beds reported
Cons:
Dirty rooms, bad odors, and reports of roaches
Broken furniture and fixtures; maintenance issues (AC, toilets, lights, outlets)
Unsafe-feeling parking lot and drug activity reported
Poor, very limited breakfast and weak F&B offering
Pool algae / poorly maintained amenities
Perceived poor value for the price

Categories

Cleanliness
4.2
Multiple reviews mention dirtiness, bad odors, visible stains, roaches and generally unclean rooms and public areas; cleanliness is below expectations.
Service
9.5
Staff repeatedly described as friendly and helpful (hostess intervened, staff were nice); service is a relative positive compared with facility issues.
Location
9.3
Location is convenient/close to highway and parking is noted as a positive in several reviews, though some guests reported feeling unsafe in the surrounding area and parking lot activity.
Room Quality
4.5
Rooms reported with broken furniture, damaged fixtures, stained/second-hand furnishings, odors, and maintenance problems (AC, toilet, lights) indicating poor room quality.
Amenities
5
Amenities are mixed: ice machine praised, but pool reported green/algae, limited/bare breakfast setup and other facility maintenance issues reduce amenity quality.
Value for Money
5.7
Multiple guests felt the price was too high given condition of the hotel (run down, maintenance issues), so perceived value is below average.
Food and Beverage
4.6
Breakfast repeatedly described as very limited and low quality (waffles, over-sweet cereal, bagels/toast only); food & beverage offering is poor.
Overall Experience
6
Overall mixed-to-negative experience: consistent facility and cleanliness problems lowered guest satisfaction, partially offset by helpful staff and convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Spacious Meeting and Banquet Facilities:
The Quality Inn and Suites Hanes Mall in Winston-Salem, North Carolina, offers spacious meeting and banquet facilities, perfect for hosting events and gatherings of any size.

Convenient Amenities in Every Room:
Each room at the hotel is equipped with free Wi-Fi, coffee-making facilities, a cable TV, work desk, hairdryer, and ironing facilities, ensuring a comfortable and convenient stay for all guests.

Ideal Location and Nearby Attractions:
Conveniently located near Wake Forest University and the M.C. Benton Jr. Convention and Civic Center, this hotel is the perfect choice for both business and leisure travelers. Adjacent to Legends Sports Bar and Grill, guests can enjoy entertainment and dining options just steps away.

Book your stay at Quality Inn and Suites Hanes Mall for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.1
Based on 932 reviews
Cleanliness: 4.2
Service: 9.5
Location: 9.3
Room Quality: 4.5
Amenities: 5
Value for Money: 5.7
Food and Beverage: 4.6
Overall Experience: 6
M
Martin • couple • us
9
2026-10-27 • via Nuitee
S
Sherwin • solo_traveller • us
1
2026-10-26 • via Nuitee
J
Jamonic • couple • us
1
2026-10-21 • via Nuitee
F
Francesco • solo_traveller • it
1
Pessimo
Pros:

Nulla

Cons:

Tutto

2026-10-19 • via Nuitee
S
Susan • couple • us
2
I will consider the area more closely when selecting a place, not in the highest crime area my bad!
Pros:

People outside our door, in the parking lot smoking weed picking up people in their car driving out and back hanging out late. Was scary. The hostess was very nice. She had even come to our room when we called about lamps not working, entry door looked like it had been kicked in. She gave us a different room that was better and we parked our car just outside our door. Still we were uncomfortable and could not sleep well.

Cons:

Hotel need upgrade all together but considering the redraft hanging around I guess it’s doomed

2026-10-11 • via Nuitee
A
April • extended_group • us
3
I won’t stay there again.
Pros:

The staff seemed nice.

Cons:

Not enough toilet paper in the room plus a note saying that housekeeping only works during certain times.
Walls had been patched but not painted.
The parking lot was very dark and in my opinion not very safe if traveling alone. People were smoking pot in the parking lot.
The so called breakfast was a joke!!! Coffee, bagels, toast, waffles, apples and oranges was all that was offered.

2026-10-07 • via Nuitee
D
Djuan • couple • us
4
The place looks run down and our room was not clean and smelled awful.
Pros:

Staff was nice

Cons:

Nothing

2026-10-07 • via Nuitee
L
Linda • couple • us
7
It was a place to sleep
Pros:

Clean bed

Cons:

The air was way to loud sound like it was ready to die.

2026-09-16 • via Nuitee
J
Jack • solo_traveller • us
5
Pros:

. Nothing

Cons:

First room had broken chair and mattress was broken. Second room, broken titles. Breakfast was only waffles and over sweet cereal

2026-09-14 • via Nuitee
A
Alisha • couple • us
1
Worst stat ever
Pros:

Nothing i understand why there where no refunds

Cons:

It was nasty and dirty

2026-08-15 • via Nuitee
T
Teasha • family_with_children • us
10
It was great and very relaxing
Pros:

Great

Cons:

Loved everything

2026-08-15 • via Nuitee
G
Gary • solo_traveller • us
10
2026-08-08 • via Nuitee
P
peoples • couple • us
10
2026-08-07 • via Nuitee
K
Kelly • solo_traveller • us
3
A Downward Trend
Pros:

Location

Cons:

Broken towel holder. Pool had algae. Breakfast was limited and really bad. Generally run down. Looks like this location will be closed if something is not done soon

2026-08-03 • via Nuitee
F
Fisher • extended_group • us
6
Never stay here again. Looking for a more reliable hotel in the future including paying more.
Pros:

Location and parking

Cons:

Fire detector was off the wall and in a drawer. The toilet was broken we fixed it with a safety pin. The bathroom light flickered and never turned on beyond that. The bed comforter had cigarette burns on it. The chairs had stains and scratches. Not enough outlets. The pool was green. Best thing was the ice machine.

2026-07-21 • via Nuitee
T
Tim R Patterson • solo_traveller • us
9
2026-07-14 • via Nuitee
D
Dania • solo_traveller • us
7
Pros:

Staffs

2026-07-13 • via Nuitee
R
Romeo • couple • us
9
2026-07-11 • via Nuitee
A
Amy • couple • us
7
2026-07-05 • via Nuitee
T
Tresa • solo_traveller • us
4
Not great, but good price
Pros:

Dirty shower, broken light fixture, smell of Marijuana in hallway. No breakfast area set up at all. Felt a little unsafe.

Cons:

Lovation, price.

2026-07-05 • via Nuitee