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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Parking garage
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Special diet menus - on request
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Kid meals
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Snack bar
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Toilet with grab rails
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Emergency cord in bathroom
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Central Location in Leicester City Centre
The Holiday Inn Leicester City is conveniently situated in the heart of Leicester, making it an ideal choice for travelers looking to explore the city's attractions and landmarks.
Family-Friendly Amenities
With spacious rooms and a restaurant where children eat for free, the hotel caters to families, ensuring a comfortable and enjoyable stay for guests of all ages.
Proximity to Major Transportation Hubs and Local Attractions
Located just a mile from Leicester Train Station and close to key attractions like King Power Stadium, Leicester Tigers, and the National Space Centre, the hotel offers easy access to the best of Leicester's offerings.
Book your stay at the Holiday Inn Leicester City for a memorable and convenient experience.
Please note that, as of 20 March 2019, the hotel no longer offers the following facilities: Pool, Jacuzzi, Sauna, and Steam room.
Hotel guests can check-in any time after 14:00 on the day of arrival, and check out any time before 12:00 on the day of departure.
A security pre-authorization of GBP 50 per night is required upon arrival for incidentals on a credit card. This pre-authorization is fully refundable upon check-out and subject to a damage inspection of the accommodations. The pre-authorization hold can take up to 7 days to release back into the guest’s account.
We offer a range of parking options, including discounted parking at the Highcross Rooftop car park or the NCP car park, which is adjacent to the hotel. Please speak to reception upon arrival to validate your parking ticket. Payment is made directly to the car park.
While we’re delighted to offer these discounted options, please note that parking is managed externally, and vehicles are left at the owner’s risk. Limited car parking spaces are available at the hotel for guests requiring accessible car parking and for vehicles over 6.7 feet including coaches. These cannot be pre-booked and are subject to availability upon arrival.
Please be advised that the card used for advance purchase rate reservations must be presented at check-in. Failure to do so will result in an alternative payment being required or refusal of check-in.
Please note that the hotel hosts Christmas parties in the evening during November and December, which conclude at 00:30. During these events, there will be limited restaurant service available at the property.
Supplement charges may apply for the 3rd and 4th adults in a twin room.
Please note that the property currently only accepts payments by card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Location good. Had dinner in the restaurant and it was good. Good choices for breakfast. Room well sized. Close to town centre
Having to pay for parking
Location
I stayed at Holiday Inn Leicester City by IHG on 19 September, booking three rooms with my family, including children. Unfortunately, this was one of the worst hotel experiences we have ever had.
We arrived for check-in at around 11:00 PM, but there was initially no staff available at reception, so we had to wait in the lobby. Eventually, one member of staff came and checked us in. We were then told that there were no electronic room keys available.
We waited for around 45 minutes, with the children, only to be told that the hotel still did not have any keys. The solution offered was that we could go to our rooms without keys, but whenever we wanted to enter our rooms, we would have to call reception and wait for a staff member to come and open the door for us with a staff key.
This was completely unacceptable and one of the strangest hotel experiences I have ever had. Imagine staying in a hotel with children and being unable to access your own room independently because the hotel cannot provide room keys.
All three rooms were affected. We eventually went to the rooms with a member of staff, but the situation was extremely inconvenient and uncomfortable. We stayed for only around 7–8 hours and decided to check out early, at approximately 7:30–8:00 AM, because of the experience.
Additionally, The condition of the hotel was also disappointing. The carpets in the corridors were very dirty and clearly needed cleaning, which added to the overall poor impression. The hotel did not feel like a Holiday Inn property at all, and the cleanliness was far below what I would expect from an IHG hotel.
Decent hotel in a useful location. Bed was comfy.
Car park should be free to guests.
Breakfast should start earlier.
Staff were very responsive when we had an issue, excellent customer service
Bar facilities should have been open later
Location
Nothing
Absolutely fantastic breakfast, best hotel one ever!
friendly staff
Nothing
Very clean and friendly
Nothing all was really good
The staff at breakfast were very friendly and helpful.
Breakfast itself was great
The beds a bit hard.
Out bathroom had an unpleasant odor
Great location. Large room with two double beds. Nice bar and reception area.
Nothing
Very friendly & helpful staff
Excellent breakfast & lunch
It’s very close to town centre and the uni
I arrived at the property a bit late around 9 ish and i went to the reception and said that I am checking in and she was completely ignoring me. She was at the computer and i was standing in front of her like an idiot. Its almost like she couldn’t hear me or see me although she has seen me when i came to her and I even said hi.
In the bathroom there wasnt any toiletries, there was a post on the wall to just call reception and they will deliver it to me. However i called and takes so long to answer and i think the same receptionist answered and told me that i have to come back down and get it?! Like she should have said when i checked in that if i need anything from there and give it to me while i’m at the reception. I have travelled 3 hours and this is the treatment i got.
Nice large rooms
The fact that there was no mini fridge in the room until it was requested
Every member of staff I encountered was really nice. Smiley faces happy to help. Especially at breakfast a really nice man couldn’t have been more attentive. The property was clean well maintained and exceeded my expectations for a budget hotel. Food was good quality. Parking great and such a great location. I would come back here.
Nothing
Food was delicious
The advert showed that the family room had a microwave and when we came over they said they don't have one , which was disappointing as we booked the hotel with this kind as I have a baby and wanted to be able to make the baby food
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