Hilton London Metropole

Hotels
•
Hilton Hotels & Resorts
9 (12742 reviews)
225 Edgware Road , London , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Variety of amenities
Cons:
Inconsistent cleanliness
Aged furniture in some rooms

Categories

Cleanliness
8.25
Some reviews indicated issues with cleaning quality, including hair found in the bathroom and inconsistent cleaning service.
Service
9.25
Multiple reviews praised the friendly and helpful nature of staff, especially during busy times.
Location
9.25
Guests consistently highlighted the convenient location near transport options and attractions.
Room Quality
8.75
Rooms were noted for comfort and good maintenance, but had some mentions of aging furniture.
Amenities
9.25
The hotel offers a wide array of amenities that guests found appealing.
Value for Money
8.75
Guests expressed that the value matched the quality, although some thought it was a bit pricey.
Food and Beverage
9.25
Breakfast received high praise for variety and quality.
Overall Experience
9.25
Overall, guests reported a very positive experience, making this hotel a preferred choice.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:43

Property Description

Luxurious Executive Lounge
Indulge in the exclusive executive lounge at Hilton London Metropole, offering a sophisticated and upscale environment for your comfort and relaxation.

Prime Location
Conveniently situated just a short 15-minute walk from the vibrant Oxford Street and a mere 600 meters from Paddington Station, Hilton London Metropole provides easy access to London's top attractions.

Modern Amenities
Enjoy modern comforts in every room, including LCD TVs with wireless internet, private bathrooms with premium toiletries, tea/coffee making facilities, and refreshing air conditioning.

Experience the epitome of luxury and convenience at Hilton London Metropole. Book your stay now for an unforgettable London getaway.

Important information:

Please note that payment must be from the original card, and the cardholder must be present.

Please note that the property is currently undergoing a refurbishment. The hotel entrance is temporarily located on Harbet Road.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 12742 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
3
347jonnys • Couples
10
Hamzeh exceptional service
Pros:

Hamzeh was exceptional in supporting us with our check-in today, and with our enquiries for things to do around London.

2026-06-13 • via Tripadvisor
M
mohammeddP2787HC • Business
10
Great hotel and staff
Pros:

Great assistance by Hamzeh - very helpful and friendly service

2026-06-13 • via Tripadvisor
M
markdD494FX • Business
10
Friendly staff
Pros:

Shorifialia was very pleasant and attentive during my stay. I used the executive lounge for breakfast and during the afternoon and he was extremely helpful. Enjoyed my stay. Hotel is in good location.

2026-06-13 • via Tripadvisor
G
Go667629 • Family
10
10/10
Pros:

A huge thank you to Kaleem for the exceptional service. After a long and tiring journey, his kindness, warmth, and genuine care really lifted my spirits. He was incredibly helpful, attentive, and made sure we had everything we needed.

It’s the little things that make a difference, and Kaleum’s friendly attitude and willingness to help turned an ordinary visit into a memorable one. Customer service like this is hard to find.

2026-06-13 • via Tripadvisor
W
WilliamsUSA • Business • Charlotte, North Carolina
10
Great Hotel Great restaurant and Phenomenal staff.
Pros:

Great Restaurant, with a nice atmosphere, Jorge our waiter was the best!

2026-06-13 • via Tripadvisor
E
Eva • extended_group • cz
10
Pros:

hotel managed to feel welcoming while still giving guests enough privacy. It struck a balance that worked really well

2026-06-13 • via Nuitee
M
Marek • family_with_children • pl
10
I liked that everything worked exactly as it should
2026-06-13 • via Nuitee
S
Sebastian • couple • de
10
Pros:

bathroom was simple but clean and clearly maintained with care. Everything functioned properly throughout my stay

2026-06-13 • via Nuitee
C
Cristina • extended_group • ro
10
Pros:

room had a practical layout that made it easy to settle in. There was enough space for everything I needed without feeling crowded.

2026-06-13 • via Nuitee
D
Desislava • solo_traveller • bg
10
Location, location, location
Pros:

The hotel has a great location.

2026-06-13 • via Nuitee
J
Jonas • couple • se
10
Pros:

bed was comfortable and made it easy to get a good night’s sleep. That alone improved the overall experience significantly

2026-06-13 • via Nuitee
A
Abdullah • couple • kw
7
لابأس لاقامه سريعه
Pros:

نظافة الغرف

Cons:

كبر الفندق والمصاعد بعيده في الجهه الغربيه والغرف صغيره والسعر مرتفع مقابل حجم الغرفه

2026-06-13 • via Nuitee
V
Valeria • family_with_children • it
10
Pros:

atmosphere throughout the hotel felt relaxed and welcoming. It never felt rushed or overly busy

2026-06-13 • via Nuitee
A
Andrej • couple • rs
10
Pros:

hotel had a calm energy that made it easy to unwind in the evenings. That feeling remained consistent every day

2026-06-13 • via Nuitee
B
Bilal • solo_traveller • in
8
2026-06-13 • via Nuitee
H
Helene • solo_traveller • fr
10
Pros:

La chambre est restée en très bon état tout au long de mon séjour. Elle était toujours bien rangée et confortable chaque fois que j'y retournais.

2026-06-13 • via Nuitee
2
296hiteshp • Friends getaway
10
Great Location!
Pros:

Nice clean rooms and great service!
Very convenient location!
OLU the night watchman in the lobby is a GEM!
His service was impeccable

2026-06-12 • via Tripadvisor
A
ahmedaV8056WJ • Couples
10
Great experience
Pros:

The place is amazing everything was great no any issues the location is great rooms are clean will come again offcoure the staff is amazing specially a big thanks for hamzeh helping as alot in the area and in the hotel feels like home

2026-06-12 • via Tripadvisor
V
Voyager35415382298 • Family • Abu Dhabi, Emirate of Abu Dhabi
10
Great hotel
Pros:

Dear Mr. Kaleem

I would like to extend my sincere appreciation and gratitude for your warm welcome, exceptional hospitality, and outstanding professionalism during my stay.

Your friendly attitude, attention to detail, and dedication to providing excellent service truly made a positive impression. It was a pleasure to experience such a high standard of customer care, and your efforts are a reflection of the quality and reputation of the hotel.

Thank you once again for your cooperation, kindness, and commitment to ensuring a comfortable and enjoyable experience. Your professionalism is greatly appreciated, and I look forward to visiting again in the future.

With best
Mohamed Alqubaisi

2026-06-12 • via Tripadvisor
6
681abdullahs • Friends getaway
10
Great
Pros:

The service provided was exceptionally friendly, prompt, and welcoming, reflecting a high standard of quality.

2026-06-12 • via Tripadvisor