Share this hotel
Facilities
Property facilities
-
Meeting rooms
-
Full-service spa
-
Fitness facilities
-
No single-use plastic straws
-
Health club
-
No single-use plastic stirrers
-
No single-use plastic water bottles
-
No single-use plastic soda bottles
-
Free WiFi
-
24-hour front desk
-
Luggage storage
-
Steam room
-
Elevator
-
Fitness facilities
-
Conference space
-
Breakfast available (surcharge)
-
Health club
-
Safe-deposit box at front desk
-
Full-service spa
-
Meeting rooms
-
Wedding services
-
Wheelchair accessible parking
-
Snack bar/deli
-
Free self parking
-
Housekeeping on request
-
Banquet hall
-
Reception hall
-
Eco-friendly cleaning products provided
-
Eco-friendly toiletries
-
Wheelchair-accessible public washroom
-
Wheelchair-accessible van parking
-
No single-use plastic soda bottles
-
No single-use plastic stirrers
-
Biodegradable/compostable stirrers
-
No single-use plastic straws
-
No single-use plastic water bottles
-
Reusable cups only
-
Reusable tableware only
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Discover tranquility and luxury at Mercure St Helens, your perfect retreat for relaxation and recreation.
Indulge in Pampering Amenities
Take time to rejuvenate at our full-service spa, or unwind in our health club and steam room. Enjoy leisurely swims in the indoor pool, making every moment with us a soothing experience.
Culinary Delights Await
Savor culinary excellence at 92 Restaurant, or grab a quick snack from our coffee shop/cafe. Wrap up your day at the bar/lounge with your favorite drink, ensuring delightful dining experiences throughout your stay.
Convenient Facilities for Every Need
Stay connected with complimentary Wi-Fi and benefit from our well-equipped business center, making it easy for both leisure and corporate travelers. With a range of event facilities, our hotel is also an ideal venue for weddings and gatherings.
Your next getaway awaits, so book your stay today and immerse yourself in comfort and luxury!
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
-
Pets
Pets not allowed
-
Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
-
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
-
Guest type
LGBTQ friendly
Property policies
-
Pets
Pets not allowed
-
Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
-
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
-
Guest type
LGBTQ friendly
-
General
Professional property host/manager
-
Check-in & Check-out
Contactless check-in is available
-
Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
The staff were polite and helpful. The décor of the bedroom was cosy and comfortable and a good size. The impression was one of a clean, well-run hotel.
For starters, access to the hotel is only via one side of a dual carriageway. The back of the hotel fronts onto a canal and the only way to walk to the town centre is over a short muddy track which leads to a paved path laid down along the side of the adjacent retail store. Then, there is a large car park to negotiate, followed by a busy fenced carriageway for buses. The alternative was a sequence of roads to negotiate via a number of Pelican Crossings a little distance away and in the opposite direction from the town centre. So, it's a bit of an assault course to reach the shops, bars and restaurants. Obviously, that isn't the fault of the hotel but it is something to bear in mind.
The initial impression of the room was highly favourable but later it was discovered that the air conditioning was extremely noisy and the rattling noise it made was quite irritating and distracting, if I wasn't so tired, I don't think I would have slept a wink; the lights in the room were restricted to those by the bedside and a strange metallic design in the corner of the room. It wasn't bright enough in the room to read; The room temperature device could not be altered so remained at an extremely warm 27.5 degrees Celsius was uncomfortable; the 'double' bed was two single beds put together and quite small.
Finally, Mercure is one of those hotels which insists on a deposit from a debit/credit card as you go through the security process, in this case £50. I found this annoying, particularly as the mini-fridge was empty.
Room was very warm overnight and at 8:30am on the day of checking out, the housekeeping team knocked on my door & let themselves in whilst i was still in bed
Fantastic hotel 😊👍
Nothing to dislike
Nice and clean, friendly staff
The location was convenient to were I wanted to go.
1. The room smelt damp
2. A pillow was left on the floor, it was annoying especially after coming from work.
Large comfortable room, free parking and easy access to the town centre. Excellent value for money.
A shame you have to walk along a busy dual carriageway to get into town.
Very comfortable and all staff were so friendly and helpful
A great location and easy to find. Stayed here with my sister for the weekend and we both remarked on how lovely and spotlessly clean the hotel was. Breakfast was great with plenty of choice from a full english to a continental, i chose continental and there was so much to choose from.
A perfect hotel with super friendly staff, i couldn't have asked for more.
The only thing i would say here is, although its not a didn't like, was it would be good if they provided conditioner along with the shampoo and body wash in the bathroom.
Also a couple more large towels would have been good, but apart from that it was all perfect.
Breakfast so varied and the location is perfect for family members to visit us
Nothing
Your guide to the flawless travel experience
Popular Countries
Get our app
