Mercure St Helens

Hotels
•
Accor
8 (126 reviews)
Linkway West, St Helens, England, WA10 1NG , St Helens , GB
44-01744 453444

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
No single-use plastic straws
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good food options
Cons:
Noisy during events
Check-in delays
Room maintenance issues

Categories

Cleanliness
7.33
Generally clean, but some issues noted with room maintenance.
Service
8.8
Staff were friendly and helpful, but check-in was delayed.
Location
8.34
Lovely location, convenient for nearby attractions.
Room Quality
6.79
Mixed experiences, some rooms noisy and needing refurbishment.
Amenities
8.32
Good amenities available, with dining options nearby.
Value for Money
7.78
Reasonable value based on facilities and service.
Food and Beverage
8.83
Excellent food quality, especially breakfast.
Overall Experience
7.8
Good overall experience, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:56

Property Description

Discover tranquility and luxury at Mercure St Helens, your perfect retreat for relaxation and recreation.

Indulge in Pampering Amenities
Take time to rejuvenate at our full-service spa, or unwind in our health club and steam room. Enjoy leisurely swims in the indoor pool, making every moment with us a soothing experience.

Culinary Delights Await
Savor culinary excellence at 92 Restaurant, or grab a quick snack from our coffee shop/cafe. Wrap up your day at the bar/lounge with your favorite drink, ensuring delightful dining experiences throughout your stay.

Convenient Facilities for Every Need
Stay connected with complimentary Wi-Fi and benefit from our well-equipped business center, making it easy for both leisure and corporate travelers. With a range of event facilities, our hotel is also an ideal venue for weddings and gatherings.

Your next getaway awaits, so book your stay today and immerse yourself in comfort and luxury!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8
Based on 126 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.34
Room Quality: 6.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 7.8
A
Andrea • solo_traveller • gb
1
Pros:

Nothing

Cons:

Im clostiphobic no windows open it was boiling ,air conditioning didnt work i stayed 1 night i wand a refund plus deposit back

2026-05-30 • via Nuitee
M
Millea • solo_traveller • im
8
Pros:

The room was spacious, lovely and clean. Tea and coffee making facilities in the room along with a hairdryer. The bed was really comfortable.

Cons:

Breakfast finished at 10am, but at 9.30 there was nothing left only 2 eggs which were rubbery, with no signs of anything being replenished.

2026-05-30 • via Nuitee
J
JEREMY • couple • gb
8
A great stay , amazing breakfast!
Pros:

We loved the location as we could walk to a family event from there.
The hotel was very clean and bed extremely comfortable. Good air conditioning and a very handy fridge.
Female member of staff working in the restaurant at breakfast time was very pleasant and extremely helpful. The breakfast food so good. The best we've had in this country for a long time!

Cons:

Our television wasn't functioning properly we had just four tv stations available to us, none of the main channels like BBC. We asked for help and the person from Reception came up and looked at the remote control and told us that was all that was available. He wasn't able solve our problem.BBC was available in other parts of the hotel.

2026-05-30 • via Nuitee
D
David • couple • gb
10
Highly recommended
Pros:

Stayed 3 nights - Found hotel to be clean, accessible, easy to park directly outside, friending staff, competitive rates, comfortable beds, well appointed breakfast room

Cons:

Nil

2026-05-29 • via Nuitee
L
Lesley • solo_traveller • tc
8
A nice friendly hotel and the staff are extremely helpful.
Pros:

The location was ideal for my purposes and the staff super friendly. Rooms are clean and quiet.

2026-05-27 • via Nuitee
T
tony • couple • gb
7
Ok stay but could be better, for what is charged
Pros:

Location, staff friendly.

Cons:

Room had several small faults. Safe did not work. AC was poor. Requested a fan. This was exactly the same when I stayed previously.
No lunchtime restaurant only sandwiches.
Breakfast was poorly presented and always had to request items.
There was a surcharge for an omelette?

2026-05-25 • via Nuitee
J
joanne • couple • gb
10
Perfect.
Pros:

Lovely and light. Felt luxurious and spacious. Room was big. Air con was amazing. Staff helpful and friendly.

Cons:

Nothing. Was perfect.

2026-05-25 • via Nuitee
K
Knight • couple • gb
10
Will use your hotel every time we got there againe
Pros:

Air con did not work
Staff did offer tomove us but was ok for one night
Your staff where very helpfull and kind

Cons:

The staff where so helpful and so clean

2026-05-24 • via Nuitee
P
Paul • couple • gb
7
2026-05-24 • via Nuitee
C
Ciaran • solo_traveller • gb
10
One of the nicer hotels in the area, will be back here again
Pros:

The bed was nice and firm but still very comfortable, I must ask them what sort of matress that was, it was more comfortable than my bed at home, best night's sleep I've had in a long time.

Cons:

The air con was quite noisy, and because you couldn't open the window you needed it on constantly.

2026-05-24 • via Nuitee
D
David • solo_traveller • gb
8
Ex Mayfair London employee.
Pros:

Been up here a few times, very clean, staff all ok, enjoyed my stay!.

Cons:

Shower in my room was running hot and cold, corner of the car park where you walk into st Helens next to the range store could do with paving or something as it's a bit slippy and Muddy only way into the town centre.

2026-05-24 • via Nuitee
S
Si • solo_traveller • gb
10
2026-05-23 • via Nuitee
S
Sarah • solo_traveller • gb
10
Pros:

Great staff great location

Cons:

Bathrooms could have been cleaner

2026-05-23 • via Nuitee
B
Butler • solo_traveller • gb
8
Pros:

Lovely place to stay close to train station to get to center of Liverpool

Cons:

Clean and tidy room

2026-05-23 • via Nuitee
G
Gary • solo_traveller • gb
9
2026-05-21 • via Nuitee
K
Kevin • solo_traveller • gb
9
Best Town Centre Hotel in St Helens
Pros:

Whenever I visit my Home Town I stay in Mercure. Location is perfect. Breakfast is Exceptional, Staff are Great

2026-05-19 • via Nuitee
E
Emma • extended_group • gb
10
2026-05-19 • via Nuitee
S
SUSAN • extended_group • gb
8
Comfortable overnight stay
Pros:

Breakfast good, one beside light wasn't working, very efficient in rectifying promptly

Cons:

Evening meal mediocre, expensive mistake when you leave two thirds of it!

2026-05-18 • via Nuitee
D
david • solo_traveller • gb
8
Pros:

Room was clean and most of the staff were lovely

Cons:

One of the staff was very rude

2026-05-18 • via Nuitee
K
kay • couple • gb
8
Excellent food in the breakfast and choice and dining in the hotel the food was excellent , rooms clean and hotel spotle
Pros:

The location

2026-05-18 • via Nuitee