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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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No single-use plastic straws
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Health club
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No single-use plastic stirrers
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No single-use plastic water bottles
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No single-use plastic soda bottles
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Free WiFi
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24-hour front desk
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Luggage storage
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Steam room
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Elevator
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Fitness facilities
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Conference space
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Breakfast available (surcharge)
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Health club
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Safe-deposit box at front desk
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Full-service spa
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Meeting rooms
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Wedding services
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Wheelchair accessible parking
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Snack bar/deli
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Free self parking
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Housekeeping on request
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Banquet hall
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Reception hall
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Eco-friendly cleaning products provided
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Eco-friendly toiletries
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Wheelchair-accessible public washroom
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Wheelchair-accessible van parking
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No single-use plastic soda bottles
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No single-use plastic stirrers
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Biodegradable/compostable stirrers
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No single-use plastic straws
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No single-use plastic water bottles
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Reusable cups only
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Reusable tableware only
Review Highlights
Categories
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Property Description
Discover tranquility and luxury at Mercure St Helens, your perfect retreat for relaxation and recreation.
Indulge in Pampering Amenities
Take time to rejuvenate at our full-service spa, or unwind in our health club and steam room. Enjoy leisurely swims in the indoor pool, making every moment with us a soothing experience.
Culinary Delights Await
Savor culinary excellence at 92 Restaurant, or grab a quick snack from our coffee shop/cafe. Wrap up your day at the bar/lounge with your favorite drink, ensuring delightful dining experiences throughout your stay.
Convenient Facilities for Every Need
Stay connected with complimentary Wi-Fi and benefit from our well-equipped business center, making it easy for both leisure and corporate travelers. With a range of event facilities, our hotel is also an ideal venue for weddings and gatherings.
Your next getaway awaits, so book your stay today and immerse yourself in comfort and luxury!
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
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Guest type
LGBTQ friendly
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
-
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
-
Guest type
LGBTQ friendly
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
The location was perfect for us. Staff were friendly and helpful
Nothing
Location staff so friendly
Couldn’t fault it really
Very clean and spacious absolutely ideal for what I needed
Nothing springs to mind
Great location; Very friendly staff; Excellent facilities
Some elements of the property were a little tired … but clean
everything ! was superb value for what we needed
nothing
Gode senger
Ikke helt fornøyd med renhold. Slitent hotell, særlig badebasseng.
Breakfast is ok
The wardrobe can be improved
Staff were very good and welcoming, the room was lovely and clean
The car park is a nightmare, I could only park my car in 50% of the parking bays due to tree bases and high kerbs. How designed it?!??
I stayed at the hotel for 4 nights. The staff at the reception were nice & polite & the staff at breakfast were nice & very welcoming.
Area around the hotel is very run down.
Didn't use any on site facilities but the room was spotless
Stayed in a privilege room. Great room with everything could want including air con and comfortable large bed. Mini fridge with soft drinks and water. Spotlessly clean. Iron and ironing board and hairdryer all in room
All staff professional but very friendly
Lovely air conditioned bar
Reasonable breakfast- good choice
Nothing
The room was spacious and comfortable, if a little dated.
Months before my arrival I emailed the Mercure to see if early check-in was available as I was attending a super league match at the nearby Brewdog stadium, and was told nothing could be guaranteed but that it may be possible on the day. There was no mention of any additional fee. When I arrived at 2.15pm (check-in is 3pm) I was told the room was ready but that I could not access it unless I paid an additional 10 pounds as an early arrival which I found to be very poor service and not something I had experienced before.
It should also be noted, that while the hotel advertises free parking there is a requirement to complete your details on a "parking platform" within the hotel. I'm told there are signs advising of this around the hotel (which I apparently missed in my haste to check-in) but it is not covered in any of their correspondence and I was not advised by reception, although I was asked to fill out a form with my car registration details. This resulted in a parking fine, which has now been rectified by the hotel, but again, is a lack of attention to service.
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