Best Western Palace Hotel & Casino

Hotels
7.5 (2772 reviews)
Central Promenade , Douglas , GB
+44 1624 662662

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good views
Cons:
Cleanliness issues
Dated rooms
Unreliable amenities

Categories

Cleanliness
6.5
Several reviews mentioned unpleasant smells and the need for cleaning in common areas.
Service
8.5
Positive mentions of friendly and helpful staff throughout several reviews.
Location
8.5
Consistently highlighted as a great aspect with good access to the promenade and beach.
Room Quality
7
Rooms were described as tired or dated by multiple reviewers.
Amenities
7
Mixed reviews noted the pool as a positive, but other amenities like the bathroom facilities had issues.
Value for Money
8
General sentiment of decent value for food and services offered.
Food and Beverage
7
Food quality varies; some reviewers praised it while others had negative comments about restaurant experiences.
Overall Experience
7.5
Overall sentiment shows a blend of enjoyment with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:11

Property Description

Luxurious Accommodation with Stunning Sea Views

The Best Western Palace Hotel offers a luxurious stay with modern rooms equipped with all the necessary amenities. Enjoy breathtaking sea views from selected rooms, along with free WiFi throughout the property.

Indulge in Delicious Dining Options

Savor delicious meals at the Paragon Bar and Restaurant, offering a variety of options for breakfast, lunch, and dinner. Don't miss out on the evening carvery for a satisfying dining experience.

Relax and Unwind at the Palace Health Club

Take advantage of the hotel's health club, featuring an indoor pool, gym, sauna, steam room, and more, all while enjoying panoramic sea views. Pamper yourself with a spa bath and lounge area for light meals by the pool.

Experience luxury, comfort, and entertainment at Best Western Palace Hotel - book your stay now for an unforgettable experience.

Important information:

Please note the property will contact guests when a booking is subject to the group policies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Location

Guest Reviews

7.5
Based on 2772 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 7
Overall Experience: 7.5
R
rutledge • extended_group • gb
9
Realy nice stay saw what we went to see ie TT races
Pros:

Location, Food, Bar

2026-10-17 • via Nuitee
J
John Kelly • solo_traveller • gb
8
Great setting But the hotel needs a facelift
Pros:

Great setting

Cons:

Room was cold Radiator was luke warm
Hotel is tired

2026-10-16 • via Nuitee
C
Christopher • extended_group • gb
8
2026-10-15 • via Nuitee
C
Cathy • couple • gb
7
Pros:

Breakfast and barscruffy

Cons:

Scruffy entrance

2026-10-14 • via Nuitee
J
John Jagger • solo_traveller • gb
8
Pros:

Location chose for health club .

Cons:

Health club steam room not working .
Condiments not refilled daily
Towels not changed .
No sockets by bed
Tv should be on wall .
Should have got Seaview rather than carpark view
Very noisy at back on a morning

2026-10-13 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

All above

2026-10-12 • via Nuitee
G
Gary • solo_traveller • gb
10
A good stay in very comfortable surroundings
Pros:

Great views on the promenade side and a great breakfast selection

Cons:

Liked it all.

2026-10-12 • via Nuitee
A
Alastair • solo_traveller • gb
8
2026-10-12 • via Nuitee
L
Liam • couple • gb
8
Pros:

Excellent stay, cheap clean and good location

2026-10-12 • via Nuitee
C
Chris • couple • gb
7
2026-10-12 • via Nuitee
P
Paul • extended_group • gb
9
Great for groups and excellent value for money
Pros:

Another great stay for our trip to watch Burnage RFC play against Douglas RFC. Excellent value for money as usual. Nice clean rooms, superb breakfast selection as always, all backed up by lovely pleasant attentive staff, and a late bar!! Great location, only a 10 minute walk from the town centre. We always use public transport to and from the airport, with bus stops both ways right outside the hotel on the promenade. Only £3.30 each way!! We will definitely be back. Thank you.

Cons:

Nothing wrong with the hotel, but our team could have been a lot better. We lost!!!

2026-10-11 • via Nuitee
G
Gordon • extended_group • gb
9
Clean comfortable well located with excellent facilities - splendid
Pros:

Good location friendly helpful staff good facilities and good breakfast

Cons:

Could have done with in room coffee / tea / biscuit replenishment for a two night stay

2026-10-11 • via Nuitee
I
Irene • extended_group • gb
8
Good enough that we are planning to return within the next 6 months
Pros:

Terrific view over bay. A delight to watch the sun come up each day from bed. . Great breakfasts included .
Had excellent evening meals there too in The Paragon restaurant. And Looky's bar / Lounge is a great place for drink. And the hotel staff are universally pleasant. We intend to stay again soon.

Cons:

My bathroom was extremely cramped in relation to space between bath and toilet (although my friend's was adequate). Anybody larger than me would have a problem
Overall I found the hotel good value for money.

2026-10-11 • via Nuitee
L
Liz • extended_group • ie
1
2026-10-11 • via Nuitee
B
Beverley • solo_traveller • gb
8
2026-10-11 • via Nuitee
N
Neil • solo_traveller • gb
9
Over all a great place to stay
Pros:

Location / facilities great breakfast

Cons:

Shower wasn’t the best

2026-10-10 • via Nuitee
H
harold • solo_traveller • gb
9
Pros:

Breakfast was good people were plesent

Cons:

Nothing

2026-10-09 • via Nuitee
K
Kenneth • solo_traveller • gb
9
Pros:

I've stayed here 4 times and always had a nice room and staff very helpful

Cons:

Nothing

2026-10-09 • via Nuitee
G
Gerd • solo_traveller • de
6
2026-10-08 • via Nuitee
J
Joan • couple • gb
10
Loved the island and this is an ideal base to get all public transport. Food was amazing
Pros:

Very friendly felt at home, very clean and comfortable

Cons:

Looks a bit tired entrance could be clearer to find

2026-09-18 • via Nuitee