Best Western Palace Hotel & Casino

Hotels
7.5 (2631 reviews)
Central Promenade , Douglas , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good views
Cons:
Cleanliness issues
Dated rooms
Unreliable amenities

Categories

Cleanliness
6.5
Several reviews mentioned unpleasant smells and the need for cleaning in common areas.
Service
8.5
Positive mentions of friendly and helpful staff throughout several reviews.
Location
8.5
Consistently highlighted as a great aspect with good access to the promenade and beach.
Room Quality
7
Rooms were described as tired or dated by multiple reviewers.
Amenities
7
Mixed reviews noted the pool as a positive, but other amenities like the bathroom facilities had issues.
Value for Money
8
General sentiment of decent value for food and services offered.
Food and Beverage
7
Food quality varies; some reviewers praised it while others had negative comments about restaurant experiences.
Overall Experience
7.5
Overall sentiment shows a blend of enjoyment with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:11

Property Description

Luxurious Accommodation with Stunning Sea Views

The Best Western Palace Hotel offers a luxurious stay with modern rooms equipped with all the necessary amenities. Enjoy breathtaking sea views from selected rooms, along with free WiFi throughout the property.

Indulge in Delicious Dining Options

Savor delicious meals at the Paragon Bar and Restaurant, offering a variety of options for breakfast, lunch, and dinner. Don't miss out on the evening carvery for a satisfying dining experience.

Relax and Unwind at the Palace Health Club

Take advantage of the hotel's health club, featuring an indoor pool, gym, sauna, steam room, and more, all while enjoying panoramic sea views. Pamper yourself with a spa bath and lounge area for light meals by the pool.

Experience luxury, comfort, and entertainment at Best Western Palace Hotel - book your stay now for an unforgettable experience.

Important information:

Please note the property will contact guests when a booking is subject to the group policies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.5
Based on 2631 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 7
Overall Experience: 7.5
W
Wendy • couple • gb
8
Comfortable, friendly & helpful staff
Pros:

Plenty of choice for breakfast
Nice room overlooking sea front

Cons:

Exterior decor could do with fresh paint

2026-06-27 • via Nuitee
U
ugnius • couple • gb
5
2026-06-26 • via Nuitee
R
Ron • solo_traveller • gb
8
Pros:

Excellent staff service & breakfast

Cons:

No restaurants open for evening meals only bar meals with limited choice.

2026-06-26 • via Nuitee
C
Christopher • couple • gb
8
Elderly bikers weekend
Pros:

Generally good all over

Cons:

The generous facilities

2026-06-26 • via Nuitee
R
Rosemary • couple • gb
5
Disappointing compared with previous visits
Pros:

Fabulous breakfast

Cons:

The Paragon restaurant is closed in the evenings (despite the hotel details on booking.com suggesting otherwise) which is a great pity since the Paragon's evening offering was by far the best buffet on the island. Unless you want chips with more or less everything, or burgers (and chips) or foreign food as bar snacks, plan to have your evening meals elsewhere .

2026-06-25 • via Nuitee
T
Thomas • couple • gb
7
Enjoyable
Pros:

Good location & friendly staff

Cons:

Rooms being serviced every other three days

2026-06-24 • via Nuitee
A
achim • solo_traveller • de
7
Pros:

Die Lage war außerordentlich, das Frühstück war ebenfalls sehr gut.

Cons:

Das Hotel ist extremst in die Jahre gekommen. Ein Best Western Palace sollte anders aussehen..

2026-06-23 • via Nuitee
J
jorgen • solo_traveller • se
8
2026-06-23 • via Nuitee
M
M.Righi22 • extended_group • it
7
2026-06-23 • via Nuitee
C
Craig • solo_traveller • gb
7
Pros:

Location/price

Cons:

Very dated, and looks tired, needs a fully decorating top to bottom, room not as pictured ,only bar restaurant open for food,

2026-06-22 • via Nuitee
J
Jeanette • couple • gb
10
2026-06-22 • via Nuitee
M
Mark • solo_traveller • ie
10
Pros:

Great access to all local amenities and great atmosphere in the late bar.

2026-06-22 • via Nuitee
W
Wignall • couple • gb
4
Totally dissatisfied with room. Struggled to get out of either side of bed
Pros:

Casino

Cons:

I paid for double room with sea view and was given a tiny room with no space
Told to contact Booking.com, did and still waiting for a reply.

2026-06-21 • via Nuitee
N
Neil • solo_traveller • gb
6
Just ok
Pros:

Good general location. Pool and sauna/steam room good. Great breakfast selection

Cons:

Staff in the Lookys bar quite unhelpful. Run out of bourbon for cocktails, got it eventually to be told I'm on my own now mate so not doing cocktails. Just lazy in my opinion

2026-06-21 • via Nuitee
D
Debbie • solo_traveller • gb
8
Pros:

Swimming pool sauna steam room luckys bar

2026-06-21 • via Nuitee
A
Alex • extended_group • gb
6
Very good
Pros:

Staff very helpful .security staff excellent breakfast great

Cons:

The bars where always running out off drinks . And when they served them on draft most of the drinks were flat . Tended stick to bottles . Staff just need training on cleaning the lines and. The small problems will be solved

2026-06-21 • via Nuitee
M
Michael • solo_traveller • gb
5
Pros:

Breakfast

Cons:

No bedside sockets

2026-06-19 • via Nuitee
G
Graham • couple • im
10
2026-06-18 • via Nuitee
F
Faulkner • solo_traveller • gb
9
Pros:

Friendly staff

Cons:

No restaurant

2026-06-18 • via Nuitee
M
Monique • solo_traveller • pe
6
Need big time improvements
Pros:

The beach view was a bonus.

Cons:

The facilities were dated. They major improvement.

2026-06-17 • via Nuitee