Hampton Inn Billings

Hotels
•
Hampton Inn
8.2 (104 reviews)
5110 Southgate Drive , Billings , US
+1 406-248-4949

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms / accessible for walkers
Clean rooms
Good continental breakfast
Cons:
Service/management complaints (alleged stolen money, booking issues)
Missing toiletries
No heat / room odor reported
Check-in frustration / inconsistent service
Perceived poor value for at least one guest

Categories

Cleanliness
9.4
One guest explicitly called the entire place very clean; others noted an odor in a room. Overall cleanliness is reported positively with a small isolated issue.
Service
6.5
Several service-related complaints: a guest reported money taken and an absent manager, plus a check-in frustration — service sentiment is below average.
Location
8.2
Standard quality for this hotel tier.
Room Quality
8.1
Rooms described as spacious and accessible (walker-friendly), but some reports of no heat and odors. Generally good room quality with occasional issues.
Amenities
8.7
Continental breakfast praised and basic amenities present, but some guests noted missing toiletries and heating problems — overall amenities are solid.
Value for Money
6
Significant negative impact from a guest reporting a financial/booking dispute and feeling of being treated unfairly, lowering perceived value.
Food and Beverage
10
Continental breakfast explicitly described as good; food & beverage sentiment is strongly positive among reviewers who mentioned it.
Overall Experience
8.7
Mixed set of reviews: several very positive stays (clean, spacious rooms, good breakfast) and at least one severe negative experience; overall leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location and Complimentary Amenities
Located just off motorway I-90 and a short distance from downtown Billings, Montana, the Hampton Inn Billings offers a convenient stay with complimentary perks such as a daily hot breakfast buffet.

Comfortable Accommodations and Leisure Facilities
The hotel provides a range of amenities for guest comfort, including in-room coffeemakers, free weekday newspapers, and an indoor swimming pool. Guests can also dine at the on-site Fiddlers Green restaurant.

Nearby Attractions and Entertainment Options
Explore the area's attractions like the historic Billings Train Depot and ZooMontana wildlife park, both a quick drive away. Additionally, golf courses, shopping centers, and dining options are easily accessible from the hotel.

Book your stay at the Hampton Inn Billings for a convenient and enjoyable experience.

Important information:

The property is currently undergoing renovations. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available. Please note that the pool and pool area will not be available until the end of April 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Location

Guest Reviews

8.2
Based on 104 reviews
Cleanliness: 9.4
Service: 6.5
Location: 8.2
Room Quality: 8.1
Amenities: 8.7
Value for Money: 6
Food and Beverage: 10
Overall Experience: 8.7
B
brian • couple • us
8
2026-10-18 • via Nuitee
L
Laura • couple • us
10
2026-08-27 • via Nuitee
W
Woman • solo_traveller • us
8
2026-07-17 • via Nuitee
K
Karen • solo_traveller • us
7
2026-07-17 • via Nuitee
L
LaFloe • solo_traveller • us
10
Pros:

Nice big room. Was able to use walker to get around in room. Yay

Cons:

Nothing. It was great

2026-07-04 • via Nuitee
W
Wick • solo_traveller • us
3
Idk
Pros:

Toiletries were gone no heat and smelled

Cons:

Quiet

2026-06-30 • via Nuitee
C
Christopher • solo_traveller • us
1
Hampton inn stole my money. Avoid them
Pros:

Absolutely nothing.

Cons:

Horrible property. Avoid any business with them. I will be contacting corporate about how they treat Veterans. They stole my money when I booked in error. Manager not there, yah right. Thieves straight up. Booking.com sucks too. Don't use those people either.

2026-06-30 • via Nuitee
M
Michelle • solo_traveller • us
9
2026-06-15 • via Nuitee
A
Auggie or Connie • solo_traveller • us
9
Pros:

Clean room entire place was very clean

Cons:

Small frustration at check in otherwise great place to stay

2026-06-11 • via Nuitee
M
Malin • couple • us
10
2026-06-11 • via Nuitee
M
Melanie • solo_traveller • us
8
2026-05-27 • via Nuitee
A
Alex • solo_traveller • us
10
2026-05-18 • via Nuitee
J
Jeff • solo_traveller • us
10
Pros:

The Continental breakfast was good

2026-05-18 • via Nuitee
J
Jayda • couple • us
1
2026-05-07 • via Nuitee
K
Krista • solo_traveller • us
10
Great stay!
Pros:

Just about everything was perfect with our stay.

Cons:

Our room didn't have a microwave for heating up things but we managed.

2026-04-29 • via Nuitee
M
Madi • family_with_children • us
10
Confortable and convenient.
Pros:

Clean, friendly, close to where I needed to be.

2026-04-27 • via Nuitee
E
Evonda • family_with_children • us
9
Great quiet stay for our little family. Cleanliness could be better. Okay pricing.
Pros:

Overall, I liked the location. Easy to get to where we needed to go for shopping. Breakfast was pretty good! I liked the options of hot oatmeal, fruits, waffles, eggs, sausage and hashbrowns, toast, yogurt, muffins, juices and coffee. The beds were pretty cozy. The air conditioner/heater wasn't loud, thank goodness. The shower was amazing.

Cons:

I think they could do a better job of cleaning the rooms after each stay. Our bathroom had fingernail clippings and hair on the floor. Toilet paper wasn't fully stocked. When we would go to the front desk for help, it would take a while for someone to show up. The pool/hot tub area didn't have any towels.

2026-04-17 • via Nuitee
B
birgittas553 • Family
10
Wow! This Hampton sets the bar high!
Pros:

Road tripping and staying overnight in Billings, MT. We stayed in the nicest Hampton by Hilton that I’ve ever stayed in. The night receptionist was so very friendly and helpful. It was like being welcomed by a friend to their home.

When I brought a housekeeping concern to the attention of the front desk this morning the woman took care of it immediately calling the housekeeping supervisor. The pool and spa are open all the time. The breakfast was lovely-fresh fruit, scones, blueberry syrup, fruit infused water. Wow. There is a screen with flight times in the lobby as well.

It’s evident watching others check out this am that the staff here treat everyone as warmly as we were welcomed late last night and that many are regular guests who return because of the quality of their stay. The executive director of the housekeeping staff left her card in the room as well!

It is clear the team here takes pride in their work and that guest experience is of the utmost importance to them! Strong work Hilton.

2026-04-10 • via Tripadvisor
B
Boughton • solo_traveller • us
10
2026-03-30 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-03-29 • via Nuitee