Hampton Inn & Suites Nashville-Green Hills

Hotels
•
Hampton Inn
9.4 (316 reviews)
2324 Crestmoor Road , Nashville , US
+1 615-777-0001

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Convenient location
Cons:
Dated bathrooms
Coffee machines not effective
Minor noise issues

Categories

Cleanliness
9.3
Multiple mentions of cleanliness and satisfaction regarding the rooms, though some references to dated bathrooms suggest room for improvement.
Service
9.8
Consistently praised for helpful, friendly staff and exceptional service.
Location
9.7
Frequently noted as a strong point, with convenient access to dining and shopping options.
Room Quality
9.3
Commented on for comfort and spaciousness, though some concerns about being dated.
Amenities
8.8
Overall positive reception, but mentioned issues with coffee machines and a lack of in-room safes.
Value for Money
9.3
General sentiment indicates good value, supported by positive experiences across reviews.
Food and Beverage
9.3
Multiple positive comments about breakfast options and quality.
Overall Experience
9.7
Overall sentiment is very positive, with numerous reviewers indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:52

Property Description

Convenient Location

Adjacent to the Mall of Green Hills and a short drive from downtown Nashville, the Hampton Inn and Suites Nashville-Green Hills offers easy access to popular attractions.

Comfortable Accommodations

Guests can enjoy relaxing in comfortable Cloud Nine beds and make use of free high-speed internet access during their stay.

On-Site Amenities

The hotel features an on-site fitness center and a swimming pool for guests to unwind and stay active during their visit.

Book your stay at the Hampton Inn and Suites Nashville-Green Hills for a convenient and comfortable experience!

Important information:

Please note the seasonal pool is open from approximately Memorial Day to Labor Day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 316 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.7
Room Quality: 9.3
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 9.3
Overall Experience: 9.7
P
Paul • couple • us
9
2026-09-08 • via Nuitee
A
Alan • couple • us
10
Excellent Customer Service/Nice Hotel!
Pros:

Briley, at the front desk, went above and beyond to ensure our stay was wonderful.
The hotel is clean, quiet, and close to downtown, as well as good food options.
If you’re looking for a relaxing stay that is a short drive to all of the sights in downtown Nashville, this is the place.

Cons:

It was a bit more than I’d like to spend for a Hampton Inn. However, I will say it was the nicest Hampton Inn I’ve stayed at.

2026-09-07 • via Nuitee
J
Jayne • couple • us
10
2026-09-04 • via Nuitee
C
Carl • family_with_children • us
10
Pros:

Walking distance to the mall. Staff was amazingly friendly especially the breakfast lady on Saturday. So sweet!

2026-08-25 • via Nuitee
J
Joey • family_with_children • us
10
2026-08-18 • via Nuitee
L
Lymaris • solo_traveller • us
1
Save yourself the hassle
Pros:

I had a reservation from Aug 12 to 16. Later had to modify it to arrive on the 13th. I called the hotel and they said to call Booking.com..I did. They said they had to ok the change with the hotel and put me on hold. Came back to say all was set with the hotel and sent me a new confirmation email with the dates. Arrived at the hotel and the shift manager had canceled my reservation. He alleged that since I didn't show up on the 12th, they charged me, assumed a no show and canceled the rest of my reservation. I had reserved MONTHS ahead for parent move in weekend at college. Since Mr. Randy Powers canceled my reservation, he blamed it all on Booking.com. he said third parties are 90% of their problems and 10% of their revenue. While there, at least 3 times he complained of people using third parties, which makes one feel extremely uncomfortable. If you don't want people using such services , then don't contract with them. Period. Don't make people feel bad for using them. We had reserved a suite with two double beds and a sofa for our family of 5. Since they canceled our reservation without notice, Mr. Powers offered us the only room he had left, a king bed with a sofa no one wanted because it was damp and moldy. He said some people can smell it but some can't. We checked out the room out of our desperate situation after driving in from Florida and were exhausted. The smell was overwhelming. Disgusting. I declined and went next door to the mall to sit in AC and try to find an alternative while my family waited, looking at me scrambling, exhausted to remedy the situation. It was a horrible experience and I will never use Booking.com again for anything. The hassle isn't worth it.

Cons:

Musty room offered after they canceled our reservation and claim Booking.com messed it up.

2026-08-16 • via Nuitee
H
Hannah • couple • us
10
Safe, comfortable…at home.☺️
Pros:

It’s classy☺️

Cons:

The staff, ambience, comfort☺️ . Thank you to Steve, accommodated us as soon as we got there.

2026-08-16 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-08-09 • via Nuitee
L
Lisa • solo_traveller • us
1
2026-08-09 • via Nuitee
K
Kara • family_with_children • us
7
Good, would return.
Pros:

The breakfast was good. The hotel overall was nice. There was someone always at the front desk. The hotel room was clean.

Cons:

There was a leak in the ceiling in the bathroom. I called the front desk right away and made them aware. Randy came to the room right away and tried to remedy the situation. We decided to stay in that room and he did offer a free beverage but we forgot to get before leaving. The remedy became putting a towel to dampen the sound of the drip agains the shower floor.

2026-08-02 • via Nuitee
R
Road43355251811 • Family • Mississauga, Ontario
10
Amazing hotel for the price, highly recommended!
Pros:

What a beautiful hotel with incredible staff! Wight when you walk in, you see the plantation-style mill work, welcoming lobby, a beautiful dining area and are greeted by incredibly helpful staff. This was one of our favorite hotels we’ve ever stayed at and will gladly come back here just to stay at the hotel again.

The breakfast is included in the price of the room and it was ample with a lot of variety.

Rooms were spacious and clean and the bathrooms weee large abs well stocked.

I cannot recommend this hotel enough!

2026-07-31 • via Tripadvisor
S
Shannon • family_with_children • us
8
2026-07-24 • via Nuitee
D
Donna • couple • us
9
CLEAN
Pros:

Very clean and updated room.

Cons:

I ask for room close to elevators,, but I was given a room the fartherest from elevator .

2026-07-05 • via Nuitee
C
Capers • solo_traveller • us
9
2026-07-01 • via Nuitee
L
Likes • solo_traveller • us
10
Very nice place
Pros:

Friendly staff

Cons:

Parking , and our door kept sticking i let the front desk. Know and they said that they would put us in another room. But we got the hang of it lol.

2026-06-29 • via Nuitee
M
MARIUS • solo_traveller • us
8
2026-06-23 • via Nuitee
A
Andrew • solo_traveller • ie
9
Pros:

- Excellent location right beside Green Hills Mall
- Modern and Clean
- Staff very pleasant

Cons:

- Breakfast ends at 10am, even on a Saturday

2026-06-21 • via Nuitee
E
Emily • extended_group • au
10
2026-06-18 • via Nuitee
A
Angela • solo_traveller • us
10
Great quality, amazing staff, very comfortable when driving cross country this was a welcome respite!
Pros:

Super clean, quiet, staff was kind and courteous. Very accommodating! Beds were super comfortable!

Cons:

Loved it all. Would’ve liked to have had a shower head that could be used as a handheld, but that was so minor. This is the best hotel I’ve stayed in the last 10 years. Keep it up!!

2026-06-15 • via Nuitee
P
Petrov • extended_group • us
9
Pros:

Comfortable, quiet, very clean, attentive, courteous, and friendly staff, location

2026-06-13 • via Nuitee