Trident Inn & Suites New Orleans

Hotels
7.1 (1993 reviews)
12340 I10 Service Road , New Orleans , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Comfortable bed
Reasonable price / good value
Working AC
Easy to get to / gated community
Cons:
Cockroaches, mold and strong humidity/odors
Rude or slow service; check-in and billing issues
Pool closed/dirty; fitness and vending problems
Poor breakfast options; deposit/checkout policies

Categories

Cleanliness
4
Multiple reviews mention cockroaches, mold, strong humidity/urine smells in hallways and rooms — overall cleanliness is poor.
Service
6.5
Repeated reports of slow or inattentive check-in, rude staff attitude, billing/charge issues and long waits, though some basic service functions occurred.
Location
9.5
Several guests noted the hotel is easy to get to and in a gated community — location/access are strong positives.
Room Quality
7.5
Mixed: comfortable beds and working AC are positives, but issues like loose toilet seat, mold and pest reports lower room quality.
Amenities
6.5
Pool problems (closed, dirty/slimy), fitness room out of order, limited ice/vending — amenities exist but many were unusable or poorly maintained.
Value for Money
10
Multiple guests called the price reasonable and good value for basic rest; deposit and checkout policies are a drawback but overall perceived as good value.
Food and Beverage
6
Breakfast criticized (no meat, poor quality, rules about taking food), vending machines empty — food offering is subpar.
Overall Experience
6.8
Mixed overall: decent price, location and basic comforts (bed/AC) offset by cleanliness, pool/amenity issues and inconsistent/rude service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-09-01 22:32

Property Description

Luxurious Accommodations
Indulge in comfort at Trident Inn & Suites, where each room features a separate seating area, cable TV, microwave, and refrigerator for your convenience.

Relaxation and Convenience
Take a dip in our refreshing outdoor pool, enjoy free WiFi throughout the property, and benefit from complimentary parking and a 24-hour front desk at your service.

Ideal Location
Located just 15 minutes from the Mercedes-Benz Superdome and a short drive from the vibrant French Quarter, Trident Inn & Suites offers easy access to the best of New Orleans.

Ready to experience comfort and convenience in the heart of the city? Book your stay at Trident Inn & Suites today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Guest Reviews

7.1
Based on 1993 reviews
Cleanliness: 4
Service: 6.5
Location: 9.5
Room Quality: 7.5
Amenities: 6.5
Value for Money: 10
Food and Beverage: 6
Overall Experience: 6.8
T
Tjeha • couple • us
10
2026-09-14 • via Nuitee
K
Karla • family_with_children • us
8
2026-09-07 • via Nuitee
K
Karla • family_with_children • us
10
2026-09-07 • via Nuitee
M
Mohammad • couple • us
10
2026-08-22 • via Nuitee
S
Shelvis • solo_traveller • us
6
2026-08-22 • via Nuitee
M
Mohammad • couple • us
10
2026-08-22 • via Nuitee
S
Shana • solo_traveller • us
10
2026-08-21 • via Nuitee
S
Sandra • solo_traveller • us
7
Pros:

Bed was comfortable, easy to get to, good value

Cons:

When checking in she was talking on the phone to someone else,

2026-08-12 • via Nuitee
F
Fernando Julio • extended_group • ar
9
2026-08-11 • via Nuitee
N
Nelson • solo_traveller • us
2
I was not pleased
Pros:

How cold my room stayed no matter what

Cons:

The pool was closed & it was very hot outside. I woke up to a cockroach crawling on the wall

2026-08-10 • via Nuitee
M
Michael • solo_traveller • us
2
Pros:

Th AC worked well.

Cons:

Toilet seat was loose, staff was rude, pool was not clean or usable. There were many policies that I didn't like, 1 you couldn't take breakfast back to your room, there was no meat on the breakfast menu, there was a $50 deposit and the made me wait until they checked the room upon checkout. There was only 1 ice machine which was on the first floor, but we were on the 3rd floor. I give it a 2 out of 5 overall.

2026-08-09 • via Nuitee
P
Posey • couple • us
4
2026-08-06 • via Nuitee
P
Peter • couple • us
10
2026-08-05 • via Nuitee
E
Eduardo • couple • br
7
2026-08-04 • via Nuitee
B
Busra • family_with_children • us
2
Pros:

Havuz sabah 11 ve akşam 7’de kapanıyordu. Kullanamadık.

2026-08-04 • via Nuitee
J
Jevares • solo_traveller • us
2
2026-08-03 • via Nuitee
S
Suman • couple • us
1
No staff to attain guest. Waited for 30 min then left
Pros:

Nothing

Cons:

No staff to attain guest. Waited for 30 min then left

2026-08-03 • via Nuitee
T
Tara • couple • us
6
2026-08-03 • via Nuitee
M
Markala • couple • us
1
Don’t go here !!!
Pros:

NOTHING

Cons:

Let’s start off with check in..there was a sign saying 5 minutes so we waited(no rushing) but we had our kids so they letting finally came after 20 plus mins later with a line of ppl…she also had a very nasty attitude she explained to me how much I need to pay okay cool then she asked about my kids I said 2 so the first time she told me 15$ then she said oh yhu staying 2 nights it’s $20..atp I really don’t care how much I’m paying just need to get in the room it was already after 9pm ! So we finally got the keys after she LITERALLY charged my card 3 times ! We going up to the room and we realized the room she put us in was the ONLY room that had the room number written on the wall,umm okay cool go in the room we get the kids to stay by door till we check around and spray everything down(we do this every where we go).so my husband is checkin the room while I’m checking my bank statements to realize all the transactions that was completely,so he checking beds floors ac everything n he’s like let’s go im like huh what happened what do yhu see 👀ITS MFN MOLD OMG the bedSSS were full on it..okay so we goes back down stairs to inform her that she put us in a room that has mold butttt before we can informmmm her she wasn’t at the desk AGAIN there were 2 guys already up there one was waiting to check in and the other was door dash..im normally the type to speak to folks weather they speak first or not but in this case I WAS HOT ! So my husband see my face and he gets upset cause mind yhu not it’s almost 10pm so there is no bell nothing no sign nothing what so ever !!! We get to knocking on the glass at the front desk her so go running out the BATHROOM..so the guys that was there be us was like ma’am yhu can go first cause they seen it in my face! So I get to telling her ma’am this room you put us in has MOLD..

2026-08-03 • via Nuitee
S
Shekemia • family_with_children • us
6
Stay was good, will return if pool area is renovated.
Pros:

Gated community!

Cons:

The pool was slimy, fitness room out of order, staff wasn't verbal about needing a pool pass to swim, vending machines were empty, hallway smells like urine, breakfast was trash, and the parking lot has over 15 cats/kittens running around.

2026-08-02 • via Nuitee