Trident Inn & Suites, New Orleans

Hotels
•
Independent
6.4 (181 reviews)
12340 I-10 Service Rd, New Orleans, Louisiana, 70128 , New Orleans , US
1-504-2662096

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Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Elevator
Fireplace in lobby
Television in common areas
Free breakfast
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good location
Nice pool
Cons:
Mold issues
Poor breakfast
Rude staff
Wet carpets

Categories

Cleanliness
5.54
Multiple reviews mention cleanliness issues such as mold and wet carpets.
Service
8.51
Front desk staff received praise, but some complaints about rudeness were noted.
Location
7.55
Close to restaurants and parking security are positive points.
Room Quality
6
Some rooms were clean, but issues like old tubs and wet carpets were highlighted.
Amenities
6.53
Pool was noted as clean and warm, but breakfast quality received negative feedback.
Value for Money
6.49
Hotel is considered affordable but needs updates to facilities.
Food and Beverage
4.54
Terrible breakfast options were mentioned, leading to a low score.
Overall Experience
6.01
Mixed experiences with some positive sentiments about comfort and clean rooms overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:51

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access, a cozy lobby fireplace, and a spacious banquet hall for any event.

Delicious Breakfast
Start your day right with a complimentary continental breakfast served daily from 7:00 AM to 9:00 AM.

Featured Amenities
Take advantage of a business center, 24-hour front desk, and multilingual staff. Free self-parking is available on-site.

With a stay at Trident Inn & Suites, New Orleans, experience comfort and convenience in the heart of New Orleans East Area. Book now for a memorable stay!

Important information:

  • The seasonal pool will be open from May 10 to October 31.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 5 and up; guests must have received complete vaccination at least 2 days prior to check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Minimum age for negative COVID-19 test result requirement: 5

See all policies

Location

Guest Reviews

6.4
Based on 181 reviews
Cleanliness: 5.54
Service: 8.51
Location: 7.55
Room Quality: 6
Amenities: 6.53
Value for Money: 6.49
Food and Beverage: 4.54
Overall Experience: 6.01
S
Sean • couple • us
10
2026-06-01 • via Nuitee
S
Sandra Kaori • family_with_children • us
1
2026-05-31 • via Nuitee
R
Ronell • couple • us
10
2026-05-29 • via Nuitee
M
McWhorter • couple • us
4
2026-05-28 • via Nuitee
M
Melissa • family_with_children • us
1
Very bad experience!
Pros:

The location was dirty. The room were not clean. They gave us 2 towels for 4 adults. Never cleaned the room or made beds, we stayed for 5 days. Pool was never opened. The breakfast was stale and nasty.

Cons:

Everything!

2026-05-28 • via Nuitee
D
Dauren • solo_traveller • kz
6
2026-05-28 • via Nuitee
S
smith • solo_traveller • us
8
2026-05-26 • via Nuitee
L
Lee • solo_traveller • il
2
Cons:

Smell on the ground floor...horrible

2026-05-26 • via Nuitee
B
Braulio Ismael • family_with_children • mx
8
Pros:

El Desayuno - Breakfast

Cons:

El baño - Bathroom

2026-05-26 • via Nuitee
M
Marita • solo_traveller • de
4
Enttäuschend
Pros:

Gar nicht

Cons:

Laut, zerschlissene Vorhänge, Badewanne ohne Stöpsel und eklig anzusehen, mageres Frühstück

2026-05-26 • via Nuitee
T
Travon • solo_traveller • us
3
2026-05-25 • via Nuitee
M
Monique • solo_traveller • us
2
Cons:

The lighting in my room was dim.

2026-05-25 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Everything else was good

Cons:

They don't have no protection in the tub to keep you from falling

2026-05-23 • via Nuitee
R
Robinzine Sr • solo_traveller • us
1
Pros:

Nothing

Cons:

It smelled like a Drug house, and had that kind of activity.

2026-05-23 • via Nuitee
C
Carson • extended_group • us
10
2026-05-22 • via Nuitee
K
Keke • solo_traveller • us
7
2026-05-22 • via Nuitee
V
Vashti • family_with_children • us
6
You get what you pay for.
Pros:

It was conveniently located to the venue I was attending.

Cons:

There was much hot water, the toilet seat was loose and there was some type of reside or mold in the shower.

2026-05-21 • via Nuitee
N
nyra • solo_traveller • us
7
2026-05-21 • via Nuitee
P
Patrick • extended_group • nl
3
Niet voor herhaling vatbaar ☹️
Pros:

Geen

Cons:

Zeer basic met slechte hygiëne vooral op de kamer. Overal vlekken en de badkuip was bijgeschilderd. Een rand met schimmel aan de onderkant van de badkuip. De kamers zijn zeer gehorig, je hoort het “liefdes spel” van de buren. Geen veilig gevoel in de buurt. Geen aanrader om te verblijven

2026-05-20 • via Nuitee
J
Joseph • couple • us
1
Miserable
Pros:

I stayed for the first night and then my wife was disappointed and cancelled our reservation for the next week and then they said they were out going to refund the money. That's almost 500 dollars. I need my money back. I'm homeless because of this!!!

Cons:

Everything!!!!!

2026-05-20 • via Nuitee