Hampton Inn & Suites by Hilton Calgary University NW

Hotels
•
Hampton Inn
8.6 (1165 reviews)
2231 Banff Trail Northwest , Calgary , ca
+1 403-289-9800

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Cons:
Ongoing renovations
Noise issues

Categories

Cleanliness
8.09
Several comments indicated issues with cleanliness due to ongoing renovations, impacting the overall sentiment.
Service
9.06
Multiple reviews praised the helpfulness and friendliness of the staff.
Location
8.7
Location was generally favorable, though some noted the need for a car to access attractions.
Room Quality
8.55
Rooms were described as clean and spacious, with modern amenities despite some issues.
Amenities
8.08
Amenities like swimming pool and WiFi were negatively impacted by renovations.
Value for Money
8.64
Many guests felt they received good value for the price paid, especially with breakfast included.
Food and Beverage
9.09
Breakfast received high praise for variety and quality from numerous reviews.
Overall Experience
8.56
General satisfaction mentioned despite some renovation-related inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:30

Property Description

Luxurious Accommodations
The Hampton Inn & Suites by Hilton Calgary University NW offers upscale amenities including a 50-inch SMART TV, coffee maker, and premium high-speed internet in every room.

Outstanding Facilities
Guests can enjoy the indoor pool with waterslide, gym, business center, and complimentary underground parking. Express check-in service and laundry facilities are also available for convenience.

Prime Location
Located just a block away from the University of Calgary and minutes from Calgary's top attractions, including the Calgary Science Centre and Calgary Tower, this hotel is the perfect choice for both business and leisure travelers.

Book your stay now at Hampton Inn & Suites by Hilton Calgary University NW for a memorable and comfortable experience.

Important information:

"When traveling with pets, please note that an extra charge of CAD 95 per pet, per stay for up to 4 nights applies. For stays over 4 nights, a pet fee of CAD 165 per pet, per stay applies. Please note that a maximum of 2 pets with a maximum combined weight of 75 lbs is allowed."
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1165 reviews
Cleanliness: 8.09
Service: 9.06
Location: 8.7
Room Quality: 8.55
Amenities: 8.08
Value for Money: 8.64
Food and Beverage: 9.09
Overall Experience: 8.56
M
Mariia • family_with_children • ca
8
2026-07-22 • via Nuitee
K
Kashyap • couple • ca
8
2026-07-22 • via Nuitee
C
Carolina • couple • ca
9
2026-07-21 • via Nuitee
P
Pawan • family_with_children • ca
1
Our stay lasted less than 10 minutes because of the unacceptable way my family was treated from the
Pros:

I didnot eat breakfast there.

Cons:

After an 8 hour drive from Saskatoon, my family checked into the hotel around 6:00 p.m. Within approximately three minutes of arriving in our room, the manager sent staff to complain about excessive noise, claiming our children were jumping. This was simply untrue. One child was taking a shower, and our one year old is not even capable of jumping. When I spoke with the manager at the front desk, his tone was rude, disrespectful, and felt discriminatory. He threatened that if the noise continued, we would be forcibly removed from the hotel. Being treated this way immediately after arriving, without any attempt to understand the situation, was humiliating and unacceptable. To make matters worse, the hotel itself is old and the floors are extremely squeaky, something any guest can easily verify. Rather than addressing the condition of the property, the manager chose to intimidate a tired family who had just completed a long journey.

I immediately decided to leave the hotel after only about 10 minutes and checked into the Holiday Inn instead, where the staff were welcoming, respectful, and professional. The difference in customer service was remarkable and highlighted just how unacceptable my experience at your hotel had been. This was one of the worst hotel experiences we have ever had, and we left feeling insulted, unwelcome, and deeply disappointed.

2026-07-21 • via Nuitee
D
Darlene • extended_group • ca
7
Enjoyable stay in spite of reno going on.
Pros:

Lovely cleaning staff! We were asking for wine glasses and our girl went downstairs to get them from the bar…much appreciated! Room was clean and fresh each of the days we stayed there. Our room looked like it has been recently renovated. It was lovely!

Cons:

Lots of the hotel needs a good face lift and some TLC. The hallways and stairways look a little rough.

2026-07-20 • via Nuitee
P
Paul • solo_traveller • ca
2
Cons:

Hotel was under construction and had scaffolding covering the entire place. Staff was good and refunded our money

2026-07-18 • via Nuitee
J
Jenny • family_with_children • ca
10
2026-07-18 • via Nuitee
T
trendingn2026 • Family
8
I'd stay here again
Pros:

Easy access for us to visit family and access to the mountains. We stayed in a King size bed suite. Kitchenette was adequate, we only used the microwave and fridge/freezer but they had a stove top in the suite. Safeway nearby to pick up food. Value was good considering we had a room on the construction side viewing scaffolding during a weekend stay. We weren't there to see the view across the road either so pull the blind down and you're good to go. If view isn't a thing maybe negotiate a construction side price. Room/bed/bathroom were visibly clean. Breakfast was decent. I'm fairly sure it's the 5 gallon pail liquid egg omelette along with sausage one day and bacon the next. Waffles, toast, oatmeal and fruit all available along with coffee and tea. If you have some dietary restrictions I guess it's back to Safeway and use your kitchenette if you have one. I'd stay here again.

2026-07-16 • via Tripadvisor
M
Marites • family_with_children • ca
8
GOOD
Pros:

BREAKFAST AND ROOM

Cons:

THE SWIMMING POOL IS NOT WORKING WHEN WERE THERE

2026-07-06 • via Nuitee
C
Charles • family_with_children • ca
7
2026-07-04 • via Nuitee
B
Barbara • extended_group • ca
8
Very comfortable room, should be a pleasant place to stay once renovations are complete.
Pros:

Very clean room, comfortable beds, proximity to bars and restaurants, safe large underground parking.

Cons:

Not being advised about the ongoing construction when booking.

2026-07-04 • via Nuitee
T
Towobola • solo_traveller • za
10
Pros:

The room

Cons:

Nothing

2026-06-30 • via Nuitee
B
Bob • couple • ca
5
There was one front desk staff member who was lacking in customer service skills.
Pros:

N/A

Cons:

We weren't advised of the degree of renovation on-going at the hotel. If we had we would not have booked our stay there.

2026-06-30 • via Nuitee
A
Angela • solo_traveller • ca
6
It was a good stay, could use some improvements but the food was amazing and staff were great
Pros:

It was clean and inviting

Cons:

The pool was under construction , carpets in main area were old looking and lifting

2026-06-29 • via Nuitee
J
Jennifer • couple • ca
7
Pros:

Close to c train

2026-06-25 • via Nuitee
G
Gurpreet Singh • couple • ca
10
Pros:

All Good

Cons:

Good experience

2026-06-24 • via Nuitee
L
Laraway • solo_traveller • ca
2
Pros:

The room was set up nicely.

Cons:

It was fully under construction. Scaffolding and workers literally outside our window. Could not see anything but tarp. JLG out front and workers in and out. They took our full deposit because they wanted a $149 pet fee when it said that nowhere during booking and any other hotel is about $20 for a small pet. We were barely in the room just to sleep. If I wanted to pay $500 for a room I would have gotten a very nice place instead. This was a budget decision and below the bare minimum but I paid premium prices.

2026-06-17 • via Nuitee
M
Marzena • family_with_children • pl
9
2026-06-09 • via Nuitee
V
Valerie • couple • ca
6
Not worth the money paid
Pros:

bathroom was clean

Cons:

property under construction and no pool on site. The replacement pool was very disappointing.

2026-06-09 • via Nuitee
G
Gregory • couple • ca
7
Good overall will probably book again.
Pros:

Room was clean, Breakfast was good and a good night sleep.

Cons:

Renovations on going.

2026-06-09 • via Nuitee